VENISE

ROSE F. IRORITA
14 Champaca Street San Antonio Valley 17 Talon 4
Las Piñas City 1747
09989590409
veniseirorita@gmail.com


OBJECTIVE:
To advance experience and further one’s exposure in a dynamic and forward thinking company

HIGHLIGHTS OF QUALIFICATIONS:

· Highly inquisitive, creative and resourceful.
· Excellent skills in communication and collaboration.
· Effective Analytical and Critical Thinking Skills.
· Detail-Oriented.

PERSONAL INFORMATION:


Age : 30
Date of Birth : April 09, 1986
Place of Birth : Pasay City
Height : 5’3
Weight : 119 lbs
Sex : Female
Citizenship : Filipino
Religion : Protestant
Civil Status : Single

EDUCATION:
Pamantasan ng Lungsod ng Maynila - Campus-Graduate)
Bachelor in Public Administration (2011- 2013)

Pamantasan ng Lungsod ng Maynila
Bachelor of Science Major in Biology (2002-2007)

Las Piñas East National High School (1998-2002)

Talon Elementary School (1992-1998)
Grade School 1992-1998

WORK EXPERIENCE:

Civicom Inc. (Dial-a-note) (July-present)
List/Data Management Team Leader
- Manages day to day operations and supports the team of individuals to meet client needs in ensuring quality and
integrity of data are maintained in the client's CRM system.
 - Communicates with clients through phone and/or email to ensure deliverables are completed and submitted in a
timely manner.
- Furnishes reports for service clients as wells as developing performance plans and road maps.
- Performs administrative tasks as required internally and by clients.
- Spearheads side projects provided by clients and ensures smooth transition towards accomplishment.
- Creates documentation, prepared detailed work flow charts and training manuals to ensure that all processes are
up-to-date.
- Trains new hire with account specifics and simulates a learning-conducive environment for the learner(s)
- Serves as an advocate in empowering tenured specialists and help them in their advancement in the account or in
the company.
- Collaborates with other departments within the company as needed.
- Performs extensive research and data mining.
- Maintain clients database which includes but not limited to searching, creating, updating, and merging capabilities
in the CRM (Salesforce).

Civicom Inc. (Dial-a-Note) (April 2013-July 2015)
List/Data Management Specialist
- Creates and manages campaigns in the client’s CRM system with 100% accuracy.
- Analyze data and performs systematic process in service delivery.
- Communicates with clients through phone and email.
- Performs updates with given information and assist client with data integrity initiatives.
- Collaborate with team members to achieve client deliverables.
- Perform extensive research and data mining.
- Furnishes daily, weekly, monthly and annual reports for tracking and performance based evaluation.
- Maintain clients database which includes but not limited to searching, creating, updating, and merging capabilities
in the CRM (Salesforce).
- Assist the team and actively participating as OIC when supervisor/manager is not available.

GENPACT Services LLC- Phils. (MAR& People Specs Agency) (July 2012- February 2013)
Project-Based Sourcing Specialist
Communication
-Coordinate with various units on internal job postings programs in updating the contents in HR intranet and careers page.
- Develop the content for recruitment, brochures, flyers, newsletter and other communication materials for recruitment
activities.
- Establishes and maintain relationship with PESO Managers for local job fairs
- Prepares monthly recruitment sourcing reports and perform reports analysis.

Project Development
- Develop and expand recruitment events as part of marketing plan to support recruitment ramp.
- Engage in planning, developing and arranging projects in line with new marketing and recruitment strategies.
- Execute and implement recruitment marketing to support client requirements in volume and corporate recruitment.
- Identifies, evaluates and analyzes recruitment sources.
- Manages full candidate life cycle for all candidates to ensure a streamlined process that is efficient and offers a positive
candidate experience.
- Maintains recruiting files and applicant records in intranet.
- Events management either Local or Provincial Job Fair Caravan.

Media Relations
-Identify and coordinate with advertising media, public relations, consumer goods companies for possible tie-ups and
recruitment team exposure.
- Take the lead in developing and maintaining contacts with external providers and organizations to source candidates for
branding purposes.
- Identifies relevant job fairs and trade events and attends on behalf of the company
- Manages company social media platforms such as facebook and jobstreet (experienced in siva training) and other online
portals.
- Conceptualize and implement recruitment and branding strategies such as employee referral campaigns, recruitment
marketing activities, non-traditional marketing related projects to support sourcing of applicants and to increase applicant
pool database.
-Review and endorse sourcing event proposal and recruitment vendor proposals to Hiring Lead for final approval.

End to end Recruitment
- Coordinates and conducts phone screening and interviews with candidates as well as site visits to off-site recruitment
vendors
-Identifies, establishes and maintains relationships with schools and universities for placement services and other relevant
recruitment pipelines.
- Post open positions. Manages job postings and updates database.
- Manages Employee Referral Program and Applicant Referral Program. Initiate and implement excellent promotions and
incentive programs for various needs.
- Manages third party recruiting relationships including negotiations and terms of agreements.
- Assists with other HR projects as necessary
- Develop and create materials used for presentations, advertising and marketing collaterals.
- Perform recruitment competitive analysis and sourcing research studies.

Procurement
- Provide analysis of existing requirements and pricing to ensure the most cost-effective options are being utilized.
- Create commodity sourcing strategies and coordinates requests for quotation (RFQ) to vendors
- Raise purchase requests and made follow up to approvers to meet certain targets for purchase orders.
- Forward POs to stakeholders and vendors
- Process accreditation to potential vendors to sustain the indents.
- Receiving in ERP (Oracle) of goods receipts
- Process invoices due for payment
- Manages internal requisition process.

Team Management
-Provide support to direct reports in the performance of tasks
- Supervise team members and allocate work load and assignments
- Supervise and act as OJT Coordinator thus provides evaluation and performance metrics

Paragon International Customer Care Limited (May 2009 – June 2012)
Customer Service Representative/ Technical Support/ Email and Chat Support
- Answer emails and phone calls on how to use the game software, game related inquiries, deposit and withdrawal
concerns, document requests, log in concerns, promotions, bonus concerns and general related inquiries in online gaming.
- Proactively initiate daily incentives for eligible players
- Assist players in creation, reopening and closing of the account
- Ensure that stakeholders are aware of the Licensee Responsible Gaming Policy
-Ensures that the Licenser Terms and Conditions are followed by all players (e.g. players who created an account from
banned countries will be closed immediately)
-Update players in account related activities/changes through email correspondences

First Advantage Phils. Inc (April 2008- July 2008)
Screening Associate
-Provide comprehensive background screening to Southeast Asia's leading financial institution with regards to employment
and loan purposes.
- Coordinate with HR POCs of various companies for employment verification and conduct performance verification.
- Obtaining verifications on assigned checks and analyze verifications received.
- Deliver according to predefined quality standards, service level and productivity targets.

APAC Customer Service Inc. (May 2007 – April 2008)
Customer Service Representative
-Answer inbound calls for North East Blue Cross Blue Shield of Connecticut, mainly to help out Health Care Providers to check
and process claims and to verify patient’s benefits. Adhere to government Health Care and HIPAA Guidelines and privacy
regulations.
-Identify and escalate priority issues and route calls to appropriate department
- Receives & handles routine in-bound customer telephone calls from healthcare providers
• Verifies HIPAA (Health Insurance Portability & Accountability Act) before disclosing PHI (protected health information)
• Assists providers with claim status, dealing with claims processed under the PPO (Preferred Provider Organization) policy
• Communicates with the policyholder’s benefit office on behalf of the provider
• Obtains & enters relevant customer information
• Listens to customers’ explanation to gain a general understanding of the reason for their call
• Asks customers questions to determine specific purpose of their call
• Uses available computer system applications to access information needed to assist customers
• Determines a course of action based on available information to resolve customer issue
• Refers customers to appropriate party if required to resolve their issue
• Informs customers of the actions taken to bring closure to their call
• Resolve basic customer questions, complaints and requests
• Documents the pertinent facts surrounding customer call in computer system to maintain accurate account history
• Assist other team members and supervisor as needed

People Support (Phils), Inc (January 2007- April 2007)
Customer Service Representative/ Technical Support Representative
Account Management
- Modifications in the customer's account
- Adding and Deleting Account Contacts
- Request for Access - Password Reset
- Primary Contact Replacement
Domain Concerns
- Domain Registration and Renewal
- Domain Transfers
- Changing Domain Name Servers
- Configuring A, MX, CNAME Records, Private Registration and Web Forwarding
- Refund and other Billing Concerns
Email Technical Support
-Configure webmail functions like email forwarding, auto responders, custom filters, cathchall, calendar and tasks
- Configure POP3 and IMAP with email clients like Outlook, Entourage, Eudora, Thunderbird, MAC mail
- Configure Mobile Webmail
- Set-up Email Box and Alias



CHARACTER REFERENCE:

Editha C. Arias
Asst. Sourcing Manager- Corporate Executive Search
09152094289

Bryan Alison Cruz
Business Analyst- Shell Philippines
09178223768