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Laundry Manual
Laundry Manual
INDEX
INTRODUCTION
Laundry is a noun that refers to the act of washing clothing and linens, the place where that
washing is done, and/or that which needs to be, is being, or has been laundered.
The laundry department is a centralized department providing washed & laundered linen to the various
departments of the hospital .
LAUNDRY
organization chart
Ward helpers
1. W/H – 1
2. W/H – 2
3. W/H – 3
4. W/H – 4
5. W/H – 5
Job profile and Staffing
JOB PROFILE
1. HOUSEKEEPING INCHARGE
To assign duties to workers and inspect work for conformance to prescribed standards of cleanliness.
To check and inspect the daily tasks given to the laundry assistant .
To create demand for new laundry after descripancy.
Conduct orientation training and in-service training to explain policies, work procedures, and to
demonstrate use and maintenance of equipment.
Issue supplies and equipment to laundry assistant on daily basis.
To maintain the daily laundry ledger
To check discard of linen
To supervise laundry assitant's record keeping .
To supervise laundry ward helpers after 4:30pm.
Daily report to …...................... about linen which include received , issued and balanced linen .
Monthly report to …............... about seamstress work.
MANUAL
2 BLUESHEETS
3 BLUE PAJAMA
4 BLUE KURTA
5 HAND TOWEL
6 WHITE SHEETS
7 PILLOW COVER
8 DRAW SHEET
9 CAP
10 GREEN SHEET
11 BLANKET
12 GREEN TOWEL
13 C TOWEL
14 GOWN
15 LAP SHEET
16 OT BAG
17 BLOOD SPONGE
18 CURTAIN
MANUAL
Issue No. 1 Issue Date Revision No. 00 Revision Date
Prepared By – Approved By 7 of 41
Daily report
MANUAL
Monthly report
08/06/11 Kurta 5 0 0
Pyjama 4 0 0
White Bed Sheet 7 0 0
C . Arm Cover 1 0 0
Gown 7 0 0
Pillow Cover 0 0 12
MANUAL
STOCK LEDGER
NAME OF ARTICLE..........................
Quantity
Date Particulars Received Issued Balance
MANUAL
MANUAL
2. ASSISTANT
1. To maintain Seamstress job register.
2. To maintain daily wash register while distribution .
3. To assign duties to WH 1, 2, 3, 4, 5 from 8:00am to 4:30 pm. .
4. To do the daily maintenance of machines .
5. To supervise the work of WH 1,2, 3,4 ,5 from 8:00am to 4:30 pm.
3. Ward helpers
1. To operate machines in the supervision of senior assistant and house keeping incharge .
2. To count & collect dirty linen from various departments of hospital.
3. To recount dirty linen in laundry in the supervision of laundry assistant and housekeeping
incharge.
4. To operate machines in the supervision of laundry assistant and housekeeping incharge.
5. To distribute washed linen to various departments of hospital.
6. To perform all other jobs as may be assigned by laundry assistant or house keeping incharge
due to exigensies of work .
4. .Seamstress
Process
COLLECTION
From various deaprtments
COUNTING
COLLECTION
From various departments
SORTING
WASHING
DRYER
IRONING
MANUAL
Collection
1. Purpose :-
Purpose of collection is to collect the various kinds of dirty linen & clothing from various
departments and bring to the laundry in trolleys.
2. Process :-
▪ Go for collection of dirty linen from various departments, count the linen & take receipt of
the member from the W/H in the concern department .
▪ Count and write down the collected linen in the daily washing register .
3. Responsibilities
Linen is to be collected by laundry ward helpers.
4. End points :
PROCESS COMPLETE
MANUAL
Counting
1. Purpose:-
Purpose of counting is to count the received linen that is brought to
laundry.
2. Process :-
To count the collected linen in laundry and tally with the no. written on the receipt
have been brought from various departments .
3. Responsibilities :-
It is to be done by laundry ward helpers in the supervision of Housekeeping
incharge or senior laundry assistant.
4. End points :-
PROCESS COMPLETE
MANUAL
SORTING
1. Purpose :-
Purpose is to separate the linen according to the following criteria.
2. Process :
Used (soiled)
Items that need washing because they have been used or stained, for example with tea or coffee
or betadin stains.
Infected or fouled
Items contaminated with a body fluid, such as urine, blood or vomit.
Heat sensitive
Items that will become damaged if washed above 50 deg. centigrades. Example curtains, pillow
covers & hand towels
3. Responsibilities :-
It is to be done by laundry ward helpers.
4. End points :-
PROCESS COMPLETE
MANUAL
Washing
1. Purpose :-
Purpose is to clean the linen with water,some kind of detergent and
other bleaching agents in the washing machines.
2. Process :-
4 key factors for successful washing
Mechanical Action : to break up and emulsify the soiling
Time : to give the mechanical action and chemicals a chance to work
Temperature : To speed up the wash chemistry and help chemicals emulsify any oily soiling
and to achieve thermal disinfection
Chemicals : To lower surface tension, emulsify the oily soiling, digest the protein soil and
decolor the stains.
3. Responsibilities :-
It is to be done by laundry ward helpers under supervision of the Housekeeping
incharge or senior laundry assistant.
4. End points :-
PROCESS COMPLETE
MANUAL
DRYING
1. Purpose :-
Purpose is to remove the moisture from the wash load after they have
been cleaned in the washing machine.
2. Process :-
Put linen in dryer according to following criteria.
3. Responsibilities :-
It is to be done by laundry ward helpers under supervision of the
housekeeping incharge or senior laundry assistant.
4. End points :-
PROCESS COMPLETE
MANUAL
1. Purpose :-
Purpose is to separate the repairable and torn clothes before ironing.
2. Process :-
Repairable and torn clothes are separated out.
Repairable clothes are sent for repair to seamstress.
Torn clothes are sent for discard to Auditor.
3. Responsibilities :
Repair is to be done by seamstress.
Discard is to be done by Auditor.
4. End points :-
PROCESS COMPLETE
MANUAL
IRONING
1. Purpose :-
Purpose is to iron the clothes to make the clothes wrinkle free.
2. Process :-
Ironing is to be done according to following Temperature.
Type of Linen Temperature
Curtain 160OC
Patient Dress 160OC
Blue lining sheets 160OC
White bed sheets 180OC
Pillow Cover 180OC
3. Responsibilities :
It is to be done by laundry ward helpers under supervision of the
housekeeping incharge or senior laundry assistant.
4. End points :-
PROCESS COMPLETE
MANUAL
FINAL COUNTING
1. Purpose :-
Purpose is to count the washed linen so that clothes can be sent to
the concerned departments.
2. Process :-
Different stacks are made for different departments.
Linen is stacked according to the number received from various departments.
The number is be tallied with the received number of clothes , tallied figure is enter in
the washed register & signed byelaundry assistant or house keeping incharge.
The ward helpers for distribution counter sign the figure.
3. Responsibilities :-
It is to be done by laundry ward helpers under supervision of the
housekeeping incharge or senior laundry assistant.
4. End point :-
PROCESS COMPLETE
MANUAL
Distribution
1. Purpose :-
Purpose is to distribute the washed linen to various departments.
2. Process :-
It is done according to the number of items received.
It is to deliver the washed linen to different departments and get
signature of cocerned person on the laundry wash register . The ward helper
puts his sign on the ward wash register after delivering the linen..
3. Responsibilities :-
It is to be done by laundry ward helpers under supervision of the
housekeeping incharge or senior laundry assistant.
4. End point :-
PROCESS COMPLETE
MANUAL
• Out sourcing services from Shah Sons Dry Cleaners And Dryers in case of any
breakdown .
• Rate list of Shah Sons for following items :--
Phone no :--
Address : –
MANUAL
Progra 1st IInd Prewash Ist Main Wash IInd Main Ist Rinse IInd IIIrd Spin
me Prewash Time /Temp. Time /Temp. Wash Time Rinse Rinse Time
Time Time /Temp. /Temp. Time Time /Temp.
/Temp. /Temp. /Temp.
1. 5 Min / 0/0 10 Min / 90OC 0/0 2 Min / 0 2 Min / 3 Min / 5.5 Min / 0
37OC 0 0
2. 5 Min / 0/0 10 Min / 60OC 0/0 2 Min / 0 2 Min / 3 Min / 5.5 Min / 0
37OC 0 0
3. 5 Min / 0/0 10 Min / 40OC 0/0 2 Min / 0 2 Min / 3 Min / 5.5 Min / 0
37OC 0 0
4. 0/0 0/0 8 Min / 37OC 0/0 2 Min / 0 2 Min / 3 Min / 4 Min / 0
0 0
5. 0/0 0/0 6 Min / 15OC 0/0 2 Min / 0 2 Min / 3 Min / 2.5 Min / 0
0 0
6. 0/0 0/0 37 Min / 90OC 0/0 6 Min / 0 6 Min / 6 Min / 5.5 Min / 0
0 0
7. 0/0 0/0 25 Min / 60OC 0/0 6 Min / 0 6 Min / 6 Min / 5.5 Min / 0
0 0
8. 0/0 0/0 25 Min / 60OC 0/0 6 Min / 0 6 Min / 6 Min / 5.5 Min / 0
0 0
9. 0/0 0/0 10 Min / 90OC 0/0 2 Min / 0 0/0 3 Min / 5.5 Min / 0
0
3 Min / 0/0 12 Min / 80OC 8 Min / 2 Min / 0 2 Min / 5 Min / 8 Min / 0
A 37OC 45OC 0 0
B 3 Min / 3 Min / 20OC 12 Min / 90OC 0/0 2 Min / 0 2 Min / 3 Min / 6 Min / 0
20OC 0 0
MANUAL
o A : Rewash Programme (for linen requiring rewash after the blood wash)
o B : Blood Wash
MANUAL
MANUAL DOSING
Sour/Rinse
20 ml./30gm.
Sour/Rinse
20 ml./30 gm.
Sour/Rinse
20 ml./30 gm.
Sour/Rinse
20 ml./30 gm.
Sour/Rinse
20 ml./30 gm.
Blanket 2 PW/MW/Rinse Dermasil /Clax PW - X
120 gm., MW -
Rinse -
Sonaril
40 ml.,
Sour/Rinse
20 ml./30 gm.
Bleach
200 ml.,
Fluff /Softcare
40 ml.
Sour/Rinse
20 ml./30 gm.
White Patient Dresses B PW/MW/Rinse Dermasil /Clax PW - X
180 gm., MW -
Rinse -
Bleach
200 ml.,
Sour/Rinse
20 ml./30 gm.
Curtain White B PW/MW/Rinse Dermasil /Clax PW - X
180 gm., MW -
Rinse -
Bleach
200 ml.,
Sour/Rinse
20 ml./30 gm.
Colored Curtain 2 PW/MW/Rinse Dermasil /Clax PW - X
120 gm., MW -
Rinse -
Sonaril
40 ml.,
Sour/Rinse
20 ml./30 gm.
X - NOT USE
- USE
MANUAL
GENERAL GUIDANCE
FOR OPERATORS
Please follow the guidance in this manual, which has been designed with your safety in mind
and to ensure that infection control standards are maintained.
It gives explicit instructions on how to look after yourself, operate machinery and the processes
and procedures you should follow for cleaning personal clothing.
The basis of good laundry practice is to have a logical work flow whereby dirty laundry comes
into a wet area to be washed, proceeds through the drying area, is finished, ironed, sorted and
stored, and then ultimately leaves as clean laundry.
If you experience any problems with the machines or the programming and are not sure of any
process that has to be done, tell your manager and seek further help from his/her before
proceeding further on your own.
MANUAL
A laundry contains many hazards for a new or inexperienced employee but everyone should
be aware of the dangers that exist there. Access should be restricted, especially for service
users, and the room should always be locked when it is left unoccupied or work has finished for
the day.
Types of hazards:
Electrical
Burning
Chemical
Manual handling
Infection Control
Cleaning
Fire
MANUAL
When working in the laundry, the correct clothing and equipment must be used at all
times.
Rubber gloves, gown, mask must be worn when sorting laundry, cleaning the premises
and handling chemicals.
Face masks must be worn when cleaning the lint screen on tumble dryers and for any
chemicals that give a warning on the label.
MANUAL
PERSONAL HYGIENE
To maintain hygiene at the appropriate level, laundry staff must wash their hands:
After cleaning
After handling used, infected or fouled laundry
MANUAL
MAINTENANCE
Service Protocol - IFB Industrial Washers (NRW 10)
To be Done by IFB Er.
Sr
S erv ic e Ins pec tion P arameters
nos D one &
Monthly s ig n. 3 months D one & S ig n.
Checking of washer belts i.e. motor belt & clutch belt.(Includes belt
1 tension & lubrication) Y Y
2 Checking of motor & motor contacts. Y Y
3 Checking of pulley & pulley bolt Y Y
4 Checking & Cleaning of EKO Drive i.e. motor control unit. Y Y
5 Checking of dispenser pipes i.e. all three magnetic valve pipes. Y Y
6 Checking of magnetic valve coils. Y Y
7 Cleaning of soap hopper i.e. detergent box. Y Y
8 Checking of detergent feeding pipe i.e. tub hose. Y Y
9 Checking of all three heaters & heater contacts. Y Y
Checking of main switch (i.e. ON/OFF switch) contacts.(Back side
10 of washer) Y Y
11 Checking of main power cable contacts. Y Y
12 Checking of MCB working & its contacts. Y Y
13 Checking & cleaning of fuses & its slots. Y Y
14 Checking & cleaning of fuse contacts. Y Y
15 Checking of heater contractors. Y Y
16 Checking of transformer contacts. Y Y
17 Checking of motor springs. Y Y
18 Checking of all power (three phase supply) connections. Y Y
19 Checking of foundation bolts. Y Y
20 Checking of main control board connectors. Y Y
21 Cleaning of main board. Y Y
22 Checking of thermostat. Y Y
Checking of door lock & its coils( i.e. door opening & door closing
23 micro switch) Y Y
24 Inside cleaning of washer with vacuum cleaner or manually. Y Y
25 Cleaning of inlet filter. Y Y
26 Cleaning of drain hose. Y Y
27 Outside cleaning of washer cabinet. Y Y
28 Checking of all electrical & electronic parts must be moisture free. Y Y
29 Checking of water pressure. Y Y
30 Checking of all cabinet fixing screws. Y Y
31 Checking of drain valve contact pipes for leakage. Y Y
De-scaling of washer with de scale. (With two de scales after 15
32 days.) Y Y
33 Checking of steam pipe. Y Y
34 Cleaning of door from outer side & inside. Y Y
35 Cleaning of rubber sleeve. Y Y
36 Checking functioning of emergency lock open lever. Y Y
MANUAL
Prepared By – Approved By 33 of 41
Service Protocol - IFB Industrial Washers (NRW 10)
To be Done By Laundry Operators
Sr
S ervice Inspection Parameters Fortnightly 15th
no. Done & Weekly( E very Done & & 30th of
Daily S ign. Monday) S ign. month
1 Cleaning of soap hopper i.e. detergent box. Y Y Y
Checking of main switch (i.e. ONN/OFF switch) contacts.(Back
2 side of washer) Y Y Y
3 Checking of all cabinet screws Y Y Y
4 Out side cleaning of washer cabinet Y Y Y
5 Cleaning of door from outer side & inside. Y Y Y
6 At least 30 minute break in day shift Y Y Y
7 Cleaning of door glass inside & outside Y Y Y
8 Cleaning of rubber sleeve. Y Y Y
9 Keep door open at end of washing for drum drying Y Y Y
10 Checking of water pressure - Min 2 Bar Y Y Y
11 Checking of foundation bolts. N Y Y
12 Cleaning of inlet filter. N Y Y
13 Cleaning of drain hose. N N Y
De-scaling of washer with de scale. (With two de scales after 15
14 days.), Set Temp. at 45deg. N N Y
15 Checking functioning of emergency lock open lever. N N Y
MANUAL
MANUAL
MANUAL
MANUAL
CLEANING
0
DAILY
Sweeping Floor
Empty Dustbin,Line with color bags
Mopping
Dusting
– Side Walls
– Chairs
– Machines
– Trolleys
.Cleaning under movable objects
WEEKLY
Sweeping
Mopping
Cleaning of Almirahs
Cleaning of dryer with Vaccum.
Issu
Issue No. 1 Revision No. 00 Revision Date
e Date
Prepared By – Approved By 39 of 41
MONTHLY
Sweeping
Mopping
Scrubbing
Buffing
Cleaning of Fans
QUALITY ASSURANCE
• Record maintained
• Attendance register.
• Daily washing register for wards
• Register for repaired clothes
• Maintain ledger
• Overtime register.