March 2005

Emerging Trends in MIS

By Mohamed Louadi
Institut Supérieur de Gestion
Université de Tunis
louadi@louadi.com /
www.louadi.com

Mohamed Louadi, ISG

How professionals categorize MIS Issues:

IS
Development, People &
acquisition & Aimed At Empowered Organization
Support By

Information for
Knowledge
The Aim Of Work, Customer Empowers
Satisfaction &
Automated & Leveraged
Through Business Provided Through

Performance

Information & Automates & Leverages Provides Operations

Communication & Network
Technology Mgmt
 IS
Development, People &
acquisition & Aimed At Empowered Organization
Support By

Information for
Knowledge
The Aim Of Work, Customer Empowers
Satisfaction &
Automated & Leveraged
Through Business Provided Through

Performance

Information & Automates & Leverages Provides Operations

Communication & Network
Technology Mgmt

IS Development,
acquisition & Support
! Systems Development
! Maintenance
!
!
Use & Support
Systems Acquisition & Implementation
People &
!
!
Data Mgmt & Admin.
Architecture & Infrastructure
Aimed At Empowered Organization
! Methodology By
! Project Mgmt.
! ExternalPartnering
! System/Application (Types of)

Information for
Knowledge
The Aim Of Work, Customer Empowers
Satisfaction &
Automated & Leveraged
Through Business Provided Through

Performance

Information & Automates & Leverages Provides Operations

Communication & Network
Technology Mgmt
IS Development,
People & Organization
acquisition & Support
! SystemsDevelopment ! Mgmt of IS/IT
! Maintenance ! Business Strategy & Alignment
! Use & Support ! IS Investment & Evaluation
! SystemsAcquisition&Implementation ! ProcessImprovement
!
!
Data Mgmt & Admin.
Architecture & Infrastructure
Aimed At Empowered !
!
Organization Development
Change Management
! Methodology By ! BehavioralAspects
! Project Mgmt. ! Training & HR
! ExternalPartnering ! Ethical & Societal
! System/Application (Types of) ! Usage/Industry (Types of)

Information for
Knowledge
The Aim Of Work, Customer Empowers
Satisfaction &
Automated & Leveraged
Through Business Provided Through

Performance

Information & Automates & Leverages Provides Operations

Communication & Network
Technology Mgmt

IS Development,
acquisition & Support People & Organization
! Systems Development ! Mgmt of IS/IT
! Maintenance ! Business Strategy & Alignment
! Use & Support ! IS Investment & Evaluation
! Systems Acquisition & Implementation ! ProcessImprovement
! Data Mgmt & Admin. Aimed At Empowered ! Organization Development
! Architecture & Infrastructure ! ChangeManagement
! Methodology By ! Behavioral Aspects
! Project Mgmt. ! Training & HR
! External Partnering ! Ethical & Societal
! System/Application (Types of) ! Usage/Industry (Types of)

Information for Knowledge

Work, Customer Satisfaction
& Business Performance
! Nature of Data, Information & Knowledge
The Aim Of ! Use of Information in Organizations Empowers
! Human-Computer Interface
! Information Relevance, Value and Cost
! Data Quality
Automated & Leveraged! Knowledge Mgmt & Organizational
Provided Through
Through Learning
! Semiotics
! IS Research, Theory and Frameworks

Information & Operations & Network

Communication Technology
! Technology Perspective
! Software
! Data Base / Warehouse
! Hardware
! Storage
! Telecommunications
! E-Commerce
! Internet & World Wide Web
Automates & Leverages
Mgmt
Provides ! Production & Operations
! Systems Software & Technical
! Service & Help Desk Mgmt
! Network & Infrastructure Mgmt.
! Congfiguration Mgmt
! Storage Mgmt
! Security & Control
! Business Continuance
IS Development,
acquisition & Support People & Organization
! Systems Development ! Mgmt of IS/IT
! Maintenance ! Business Strategy & Alignment
! Use & Support ! IS Investment & Evaluation
! Systems Acquisition & Implementation ! Process Improvement
! Data Mgmt & Admin. Aimed At Empowered ! OrganizationDevelopment
! Architecture & Infrastructure ! ChangeManagement
! Methodology By ! Behavioral Aspects
! Project Mgmt. ! Training & HR
! External Partnering ! Ethical & Societal
! System/Application (Types of) ! Usage/Industry (Types of)

Information for Knowledge

Work, Customer Satisfaction
& Business Performance
! Nature of Data, Information & Knowledge
The Aim Of ! Use of Information in Organizations Empowers
! Human-Computer Interface
! Information Relevance, Value and Cost
! Data Quality
Automated & Leveraged ! Knowledge Mgmt & Organizational
Provided Through
Through Learning
! Semiotics
! IS Research, Theory and Frameworks

Information & Operations & Network

Communication Technology
! Technology Perspective
! Software
! Data Base / Warehouse
! Hardware
! Storage
! Telecommunications
! E-Commerce
! Internet & World Wide Web
Automates & Leverages
Mgmt
Provides ! Production & Operations
! Systems Software & Technical
! Service & Help Desk Mgmt
! Network & Infrastructure Mgmt.
! Congfiguration Mgmt
! Storage Mgmt
! Security & Control
! Business Continuance

IS Development,
acquisition & Support People & Organization
! Systems Development ! Mgmt of IS/IT
! Maintenance ! Business Strategy & Alignment
! Use & Support ! IS Investment & Evaluation
! Systems Acquisition & Implementation ! Process Improvement
! Data Mgmt & Admin. Aimed At Empowered ! OrganizationDevelopment
! Architecture & Infrastructure ! ChangeManagement
! Methodology By ! Behavioral Aspects
! Project Mgmt. ! Training & HR
! External Partnering ! Ethical & Societal
! System/Application (Types of) ! Usage/Industry (Types of)

Information for Knowledge

Work, Customer Satisfaction
& Business Performance
! Nature of Data, Information & Knowledge
The Aim Of ! Use of Information in Organizations Empowers
! Human-Computer Interface
! Information Relevance, Value and Cost
! Data Quality
Automated & Leveraged ! Knowledge Mgmt & Organizational
Provided Through
Through Learning
! Semiotics
! IS Research, Theory and Frameworks

Information & Operations & Network

Communication Technology
! Technology Perspective
! Software
! Data Base / Warehouse
! Hardware
! Storage
! Telecommunications
! E-Commerce
! Internet & World Wide Web
Automates & Leverages
Mgmt
Provides ! Production & Operations
! Systems Software & Technical
! Service & Help Desk Mgmt
! Network & Infrastructure Mgmt.
! Congfiguration Mgmt
! Storage Mgmt
! Security & Control
! Business Continuance
 IS Development,
acquisition & Support
! Systems Development
! Data Mgmt & Admin.
! External Partnering
People & Organization
! Mgmt of IS/IT
! Org. Development
! Change Mgmt
Aimed At Empowered ! Behavioral Aspects
By ! Training & HR
! Ethical & Societal
! Usage/Industry

Information for Knowledge

Work, Customer Satisfaction
& Business Performance
The Aim Of ! Use of Information in Empowers
Organizations
! HCI
Automated & Leveraged ! Data Quality Provided Through
Through ! Knowledge Mgmt &
Organizational Learning

Information & Operations & Network

Communication Technology Mgmt
! Data Base / Automates & Leverages Provides ! Production &
Warehouse Operations
! Telecommunications ! Network &
! E-Commerce Infrastructure Mgmt.
! Internet & World Wide ! Security & Control
Web

The most recurring issue: The IT Paradox

140 000 140
Output per Unit of Capital
120 000 (Private Sector) 120

100 000 100

80 000 Commercialization 80
of the Internet
60 000 60
PC

40 000 40

Internet IT Investments
20 000 20

0 0
195919611963196519671969197119731975197719791981198319851987198919911993199519971999
1958196019621964196619681970197219741976
197819801982198419861988199019921994199619982000
Data: U.S. Department of Commerce, Office of Information Technologies (July 2, 2001) and Bureau of
Labor Statistics (BLS) (2001)