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Faq PDF
Faq PDF
Help
Reach us at
oficride@ford.com +91-89398-09759
FAQs
1) What is OfficeRide?
OfficeRide is an intelligent shuttle service that lets you travel from popular locations in the city for your
daily office commute with minimum cost and maximum comfort.
You can book your travel for the whole week. Booking for next week will be open on Saturday evening
after 6pm.
For convenience for regular booking, please save your home and work stops. It will avoid of hassle of
selecting pickup and drop location every time you do booking.
3) Can I cancel my ride after booking?
Change of plans!! You can cancel the ride anytime upto 10 minutes before your pickup time at free of
cost and money will refunded to your wallet or account used for payment.
Bookings cannot be modified. You can cancel and rebook. No cancellation charges, complete money will
be refunded.
By all means. Click the ‘Track ride’ button and track your ride live along with vehicle details & ETA
(Estimated time of arrival) details. Plan the departure from your place accordingly to minimize waiting
time. Please do give yourself some buffer to manage unforeseen situation.
P.S: Tracking starts 15 minutes before the scheduled start of the shuttle.
You can also contact driver in case tracking information is inaccurate. Vehicle number is also available
for easy spotting of the vehicle on the road.
If you are not able to use the tracking feature on the app, feel free to give a call the operations team
from the app and we will be happy to support you.
No worries! Book a ride in the next possible shuttle. No refund can be provided in case of a No-Show.
Very simple.
Reach your pickup stop and spot your shuttle based on the vehicle location provided on the app.
Upon vehicle arrival, see your name from the list of names displayed on the tab kept at the
entrance
Show your Ford ID Card to validate your identity if required.
Sit back and relax
Off-boarding will be done outside offices on the MGR Road for Ford employees. Employees of other
organization will be dropped and picked up at their office locations.
The shuttle will pickup passengers from popular landmarks in your area. You can also see your pickup
location on your tracking screen. For further assistance, please reach out to us by phone/email.
No, you need to have a pre-booking through the app to use the services.
11) Can I get in / out at locations different from booking?
The shuttle will travel on the fixed route and will halt at the designated stops as per the schedule. Kindly
do not encourage/ask the driver to halt at any other locations. In-case you need any additional stops to
be added/changed, please reach out to us.
For issue or queries requiring immediate action, please give us a call to the admin helpline provided in
the application. For other concerns, you can reach us by email at OFICRIDE@ford.com. Our clock starts
ticking the moment we hear from you.
The active stops and routes are visible on the app at all times. Please visit the Active Route tab on the
app to find the stops on your route.
We will adding new routes based on demand. Write to us at OFICRIDE@ford.com and we are happy to
help.
You can pay using any mode of payment i.e Paytm Wallet, Credit Card, Debit Card and Internet Banking.
Shuttles run on a preplanned weekly schedule - Please check the app and make a booking to know the
current schedules.
Good/Bad, Write to us. Bad – We will correct it. Good – We will reward it!
21) While booking amount got deducted but seat was not booked. How can I get refund for the
transaction?
Don’t worry. Your money is in safe hands. To book your seat, please booking again after sometime. For
the failed transaction, please write back to us on oficride@ford.com, we will do the needful to refund
the amount back to your account.
22) Etiquettes for the benefit of all.
A. A pass is a bunch of rides to meet your daily commute requirements and save money. You can buy a
monthly pass with 10, 20 & 40 rides. More rides purchased results in more savings. It removes the hassle
of daily payments and provides a seamless booking experience. Just use the rides from pass to book
your rides and buy a new one once previous one gets exhausted.
A. To purchase a pass
Select pickup and drop location from My Passes screen and search for passes.
Select a pass that suits your monthly commute requirements – 10, 20 & 40 rides.
Each pass will have different discount available for them
o 40 rides offers 37.5% discount on per ride cost for same number of rides
o 10 rides offers 10% discount on per ride cost for same number of rides
Each pass comes with a validity of 30 calendar days.
Review the schedules available between stops selected.
Pay for the pass using paytm wallet/Credit Card/Debit Card/Netbanking/UPI
Upon successful confirmation, rides will be available in your pass to start booking.
Buying the pass doesn't automatically book your seat. Users are required to follow the booking
process to reserve a seat in their preferred schedule.
Users can start booking upon buying the pass.
Q. How to book rides using passes?
A. Once you have purchased a pass, you can book your rides using two options:-