OBJECTI

VE
H.
IMTI
AZ Compet entAndSeasonedI nBui ldingCl ientRelat
ionships,Busi nessEngagement ,
CLI
ENTRELATI
ONSHI
P/RECRUI
TMENT Sales&Admi str
ationWithRecruiti
ng,Account ing,Sales& I tesExper ienceOfferi
ng
MANAGEMENT
Over16+Year sOfAccompl i
shedAndVar iedExperienceAcr ossVar iousDomai nsIn
Handling Cli
ents,Business Engagement ,Sal es,Human Resour ce Management ,
Phone:
+919962524377 Process Management , Compl aint Management , Oper ations, Qa, Pr ocess
Email:
imti
az.
ready
@gmai l
.com I
mpr ovement& Team Management .CatalystIn Dev el
oping Pr ocedures,Traini
ng
Addr
ess:Tamil
Nadu,Indi
a-600074
Programs,Mat r
ixes And Servi
ce St andards ForBusi ness Excel lence.Currentl
y
Spearheading Cl i
ent Engagement Repor ti
ng To The Di r
ector Wi t
h Rev ei
ll
e
CORECOMPETENCI
ES
Technologi
esPv tLt dI
nChennai,Offshor eSubsidyOfRev eil
leTechnol ogiesInc.
♦ClientEngagement PROFESSI
ONALEXPERI
ENCE
♦Busi nessPl anning
♦Sales CLI
ENTENGAGEMENTMANAGER/USI TRECRUITER-USA
♦HumanResour ce Rev
eil
l
eTechnol
ogi
esPv
tLt
d,Chennai
,TamilNadu,AUG2017–Pr
esent
Admi nistrati
on&
Operat i
ons  Strongi nManpowerManagement ,ClientManagement , Sour ci ngSt rategies,
♦ProspectGener ati
on Negot iation,Communi tyRel ations, Leader ship, Creat ive, Per sist ent,
♦For mul ati
ngFol lowup Communi cator&ext raor dinar yMot ivation.
Procedur es  Responsi blefornewbusi nessengagementbyef fect ivelyexpl ainingt he
corev aluesandar easofexper tiseofourcompany , obt ainingnewj ob
♦Audi t order s, buildi
ngar elat ionshi pwi thdi recthi ri
ngmanager s, andf ollowi ng
♦Discr epancyResol ut i
on throughwi thfulfilli
ngt hei rneeds.
♦Debi t&Cr edi
tAnal ysis  Adoptr eali
sticpar tner ingwi thcl ient s, f
ost eringat ruecust omerr elationship
♦Reconci l
iati
ons processt hatlendsi t
sel ft or elationshi pbui l
ding.
♦GAOandPWCAudi t  Mai ntai nedexcel lentr elat i
onswi thcur rentcl ientsandest abl ishednew
♦ProcessI mpr ovement / cli
ent sf orouror gani zat ion.
I
nnov ation  Int
er act ingwi thCl ientManager st oaddr esst heircr itical needs.
 Responsi bleforTATt ocr itical needsanddr i
v ethet eam t oachi ev ethe
♦Qual ityManagement
requiredr esults.
♦Team Management  Exper iencedi nPeopl e, Accountandv endormanagement /Ful l r
ecr ui
t ment
♦Troubl eshoot ing l
ifecy clei mplement at i
on/Sal ary /Rat enegot i
at i
ons, Cont ractnegot i
ations
witht hi rdparties/ NewandExi st ingBusi nessdev elopment /Lead
gener at ion/Net wor ki
ng, Empl oy erBr andi ng, ManpowerPl anni ng, Sour cing
Strategi es, Backgr oundchecks, Empl oy eeRef errals, Internal JobPost ings,
TRANSI
TIONHI
GHLI
GHTS VendorManagement , Cl i
ent( Hi ringManager )Relat ions.
 Ensur et eam usesal l appl icat i
ons/ sour cest ogetpr of i
les.
Recogni
zedf
orhandl
ingt
heent
ir
e  Prof i
ci encyi nusi ngpr of essi onal andsoci al net wor kingt oolst osour ce.
t
eam i
nter
msofsubj
ectdownl
oad  Ment or i
ng, mot i
v at i
ngandt raini ngt het eam member s.
 Screeni ngandShor t-li
st ingr esumes/ candi dat esandsubmi tt hesame.
andknowl
edgeshar
ingdur
ingt
he  Extensi veexper iencei npl aci ngal ltypesaut hor i
zedconsul tant ssuchasUS
bot
htr
ansi
ti
onphases Citi
zens, GC,TNPer mi t, H1- B, EAD, OPTandal soPl aci ngandTr ansfer ri
ng
H1- B'Sonourpay rollsf orUSmar ket.
 Manager esumeacknowl edgement s,candi dat esour cingandt racking
 Hewl
ettPackar
d–Mol
sonCoor
s effect i
v elyclosecandi dat esaf terempl oy mentof ferDesi gnandpr esent
empl oy mentandst aff i
ngr epor ts
Account
sPay
abl
es,
Denv
er-  Prov i
decompl ete, accur ate, andi nspi ringi nfor mat iont ocandi datesabout
Col
orado,
USA. thecompanyandposi tion.

 SHELL–Domest
icShi
ppi
ng CLI
ENTENGAGEMENTMANAGER-Chennai
Account
sPay
abl
es,
Houst
on– HOCAPSFaci
l
ityManagementPr
ivat
eLi
mit
ed,
Chennai
,Tami
lNadu,
AUG2016–
AUG2017
Texas,
USA.
KeyResponsi bi
li
ties:
Handl
edcal
lsf
rom cl
ienti
nor
dert
o  Pr ospecting-Taskedt ogener at
eLeadsi nHospital
ity&Facilit
yManagement
thr
oughengagi ngwithexisti
ngCl i
ents,Refer
enceandnewLeadsgener ated
r
esol
vecl
ientquer
ies&pr
ocess
thr
oughgeomappi nginit
iati
vestomaxi mizeconversati
onsf ortheCompany ,
r
elat
edi
ssues.Moni
tor
edt
hesubj
ect  AccountManagement :Managekeycust omerdat abaset ocommuni cateon
downl
oadandknowl
edgeshar
ing appointedfollowupdat esgenerateinter
estforchoosingusov erothersfor
Annual ContractsRenewal s.
dur
ingt
het
ransi
ti
onphases.
 Awar eness-Accumul ati
ngcor poratelistofthepar ticul
arar eaandpl anning
Adverti
sing/FunAct ivi
tybasedont hebudgetal l
ocated,conductingcor porate
acti
vit
iesandsessi onstoi ncr
easeawar enessofthepr eschool i
nther egi
on.

PHONE 
:+919962524377|EMAI
L:I
MTI
AZ.
READY@GMAI
L.COM
  Timekeepi ng–Ti melyfoll
owupt omaintai
nrepeatedcont act
switht
heCli
entto
EDUCATI
ONALAND i
mpr ovebusinessrelat
ionshi
ps.
PROFESI
ONALDEVELOPMENT  Planni
ng - Pl anning Schedules for new start-
ups,document at
ion,Matr
ix
prepar
at i
onandhandov ertooperat
ionsteam t
oproceedf urt
her.
B.
Com, SRM Ar
tsandSci
ence  TaskManagement-Dai lytaskmanagementpl an executi
on aspercal
endar
Col
lege,
2001 schedule.
 QueryManagement– Act i
ngasabr i
dgebet weenCl i
entsandManagementt o
resol
vequer i
es.
Di
plomai
nComputerAppli
cat
ion,
APTECHComput
erCentr
e KeyAchi
evement
s:
AdvanceDipl
omainManagement  MappedAllKeyAccountsi
nChennaii
n1quar
tert
oenabl
epr
operbusi
nesspl
an
andSales,
NISSpar
ta f
orrevenuegener
ati
on.

Tr
aini
ngatt
ended:Leader
shipSki
l
ls♦ OPERATI ONS/ADMI NISTRATI ON&COMPLAI NTMANAGER
Email
Communicati
on♦St r
ess Pol
ichalur&I y yappanthangal Regi ons
Management♦MindMapping♦Fire LOHDSKI DZEE, Chennai ,Tami lNadu, JAN2010–AUG2016
Fi
ghti
ng KeyResponsi bili
ti
es:
 Pr ospect ing-Taskedt ogener atewal k-insPr ospect /Retainmentofexi stingPar ent
ComputerSkil
ls:
Prof
ici
entwit
ht he tomaxi mizeconv ersati
onsf ort heI nst i
tuti
ons, managecust omerdat abaset o
useofWindows,MSof f
iceandthe communi catemont hl yact i
v i
tiest ogener at
eawar enessf orInsti
tuti
ons.
I
nter
netappli
cati
ons  Awar eness-Accumul atingcor por atelistofthepar ti
cularareaandpl anning
Adv erti
sing/FunAct ivi
tybasedont hebudgetal l
ocat ed,conductingcor porate
activi
tiesandsessi onst oi ncr easeawar enessoft hepr eschool i
nt her egi on.
 Ti mekeepi ng-Mai ntainingt heappoi ntmentt i
mi ngsandbal anci
ngt hedel i
very
KEYSKI
LLS schedul ef orthewhol einst i
tut i
ons.
 Pl anning-Pl anningact iviti
esi nt heI nstitut
ionsf orall agegr oupstoent ertain
 Resul
tor
ient
ed,
achi
evement existi
ngandpr obabl ePar ent sandcust omer s.
 TaskManagement-Assi gningdai lytaskamongt heteam member st ohandl e
dr
ivenexper
iencei
nCl
ient parentsandbot hexi sti
ngandexi stingt oachi evezer oincidentstoi ncrease
Engagement
,Busi
nessPl
anni
ng, existi
ngandpr obabl estudent sandov erallsat i
sfacti
on.
 Quer yManagement–Act i
ngasabr idgebet weenSchool managementand
Recr
uit
erwor
kAnal
ysi
s,Human parentst or esolvequer ies&cur riculum r el
atedi ssues.
Resour
ceManagement
,
KeyAchi
evement s:
Tr
ansact
ionAudi
ts,
Vendor
/
 Commendedbyt hemanagementf orsuccessfuli
mplement
ati
onofMont hl
y
Cl
ientMast
erAdmi
nist
rat
ion. Revi
ewsy st
em toenhanceproductiv
itywit
hinashortper
iodof2mont hsonly
.
 Consistenceperfor
merfortheorganizat
ioninallki
ndsofmarketseasons.
 Anef
fect
ivedeci
sionmaker
 TopEmpl oy
erfortheFi
nancial
Year2010- 2011,2012-
13.
r
esponsi
blef
oramat
ured
SENIORANALYST
appr
oachwi
thpr
ovenexper
ti
se
SHELL-BPO( Shel lShar edSer vices( P)Lt d.,
),Chennai ,Tami lNadu, Jan2009–Dec
t
owor
kaccur
atel
yandqui
ckl
y 2009
pr
ior
it
ize,
coor
dinat
eand KeyResponsi bili
ties:
 Taskedt omanagei nv oicepr ocessingi nSAPi ncl udingpost ingofi nvoi
cesf or
consol
i
dat
etasks.
pay ment ,v endorr econci li
ation, r
eleasingt hebl ocksf orpay ment sandconduct i
ng
 Deci
siv
eteam bui
lderwi
th ageinganal ysis.Ent r
ust edwi ththeRampup/ Go- Livecal l
s
 Assi gnedr esponsi bili
tyofhandl i
ngt heShi ppingAccount sPay ablesf orbot h
st
ronganal
yti
cal
, belowandov er$2500, reconci l
iati
on, recti
fi
cat ionofEr rorsanddi screpancy
communi
cat
ionski
ll
sand resolution.I nv olvedi nt hev endorst atementr econci l
iati
on.
 Chal l
engedt ohandl eAccount sPay ablePr ocessasanI ndividual contri
but orfora
honestbusi
nesset
hicswi
th deskof3headcount s.Or gani zi
ngt rainingfort heTeam onCust omerResponse
pr
ovenabi
l
iti
esi
ntr
aini
ng& EthicsandManner ism.
 Associ atedwi ththeaccount spay ablet eam tov isitCl i
entsiteforknowl edge
dev
elopment
,Cl
ientEngagement transfer.
Pl
anni
ngandManagement
.  Handl i
ngexcept i
onsr elatedt opr ocess, vendorquer iesandanal y zingparked
document s.Coor dinat ingwi thteam andManagerf orgener ati
ngv ari
ousr eports
 Super
iorcommuni
cat
ionski
l
ls, forqual it
ypur pose
mul
ti
li
ngual
wit
hpr
ofi
ciencyi
n  Assi gningdai lywor kflowamongt het eam member st ohandlecal lsfrom cl i
entin
ordert oresol vecl ientquer i
es&pr ocessr elat
edi ssues.Moni t
oringt hesubj ect
Engl
i
sh,
Hindi
,Ur
du&Tami
l
. downl oadandknowl edgeshar ingdur ingthet ransi tionphase.

KeyAchievements:
 Commendedbyt hemanagementf orsuccessf ulOv er
seas( US)transit
ionwi t
hina
shortperi
odof3weeksonl yandst abi
li
zedt hepr ocess.Instrumentalinprovidi
ng
andimplementi
ngKaizenideasfortheprocessi mpr ovement .
 Pr eparedanAccount
sPay ableTrackertotrackandOut fl
owofi nvoices.
 I nst
rumentali
ndevel
opingthetrackertoreducet het i
met akenforprocessingthe
PHONE 
:+919962524377|EMAI L:IMTIAZ.READY@GMAI L.COM
 SENIORPROCESSASSOCI
ATE-PROCESSLEAD
I
nter
nat
ionalExper
ience Hewlet
t-
Packar
d-BPO(Gl
obal
e-busi
nessSol
uti
onsPVTl
i
mit
ed)
,Chennai
,Tami
lNadu,
Feb
2008–Jan2009
♦Account
ant&HR,AlmanaModer
n
cl
othi
ngLLC,Doha,
Oneyear KeyResponsi bili
ti
es:
 Taskedt omanagei nvoicepr ocessingi nSAPi ncl udingpost ingofi nv oi
cesf orpay ment ,
vendorr econci li
ation,releasingt hebl ocksf orpay ment sandconduct i
ngagei nganal ysis.
♦Coor sBrewi
ngCompany ,Gol den, Entrust edwi t
ht heRampup/ Go- Livecal l
s
Colorado,
USA–Handlingtransiti
on  Assi gnedr esponsi bili
tyofhandl i
ngaut omat ed( ERS/ EDI )audit,reconciliati
on, rect
ifi
cation
of Accounts pay
abl
es,Tr avel & ofEr rorsanddi screpancyr esoluti
on.I nvolvedint hev endorst atementr econci l
iati
on.
 Chal lengedt ohandl eandmanageat eam of23agent si nanAccount sPay ablePr ocess.
ExpenseandCustomerr el
ationshi
p
Organi zingt rainingf ortheTeam onCust omerResponseEt hicsandManner ism
centr
e Depart
mentsf rom US t o  Associ at edwi tht heaccount spay ablet eam t ov isitClientsiteforknowl edget ransfer.
Indi
a,1.5Mont
hs  Responsi blef orpr epar i
ngt heDocument ations/ SOPs, trai
ningthenewempl oy eesintime
andSt reaml iningSOPwi t
hnewupdat es
♦ Shel l Domest i
c Shi pping,  Handl ingexcept i
onsr elatedt opr ocess, vendorquer i
esandanal y zi
ngpar keddocument s.
Coor dinat i
ngwi tht eam leaderandsuper visorf orgener ati
ngv ariousr epor t
sf orqualit
y
Houston,Texas,USA -Handl i
ng purpose
tr
ansi
tion of Accounts pay
ables,  Assi gni ngdai l
ywor kfl
owamongt heteam member stohandl ecal lsfrom clienti nordert o
Audi
t and Vendor Reconcili
ati
on resolvecl i
entquer i
es&pr ocessr elat
edi ssues.Moni toringthesubj ectdownl oadand
knowl edgeshar ingdur ingt het r
ansi t
ionphase.
fr
om USt oI
ndi
a,3weeks.
KeyAchievements:
 Commendedbyt hemanagementf orsuccessfulOverseas(US)transi
ti
onwithi
nashort
peri
odof6weeksonl yandst abil
izedtheprocess.Instr
umentalinprovi
dingand
implement i
ngKai
zenideasforthepr ocessi
mpr ovement .
 Successf ull
yprov
idedprocesstraini
ngst ot
het eam andpreparedanef f
ecti
ve&usef
ul
processflowchartt
oidenti
fystep-by-st
epli
nkage.

ACCOUNTANT&HRADMI N
Al
manaModernCl
othi
ng,
LLC,
Doha,
Qat
ar(
Gul
f)
,Feb2007–Jan2008

KeyResponsi bil
it
ies:
 Account ablef ortheHRf uncti
onaladmi nist
rati
on,maintai
ningDayt oDayAccount i
ngand
recruitment
 Responsi bleforconduct i
ngperformanceanal ysisoftheempl oyees,reporti
ngofper iodic
performancei nSalesturnover,
stockhol dandexpensedat af orrevi
ewanal y si
stothet op
management .
 Chal lengedt ohandl eandmanageat eam of23Sal esagentsand2Cl eri
cal agents.
 Moni tori
ngSt ocki nStockrooms.Planni ngandimpl ementi
ngst rat
egiesf orSalesEv ents&
Incentivesfort heSalesteam.
 Act ivelyinvolvedintheDebi t&CreditAnal y
sisonpay ments,stockrequirement sand
seasonal t
rendsandEmpl oyeeDatabasemanagement .

Achi
evements:
 Cl earedaBackl
ogof6monthsinAccount
ing.I
nstr
umentali
nprepar
ingMonthl
yMetri
cs
forrepor
ti
ngofperi
odi
cper
formanceinSalest
urnover
,St
ockholdandExpenseDat
afor
ReviewAnaly
sisbyTopManagement.

PROCESSSPECIALIST–AUDIT&ADMIN
For
dBusinessSer
viceCent
er(
FBSC)
,Chennai
,TN,
Aug2002–Jan2007

KeyResponsi bi
l
ities:
 Account abl
ef ortheper i
odicr evi
ewt oi
nputandout putcontrol
sconflict
s&admi ni
str
ation,
sustenanceofaudi tcontrolpointsandDebit&Cr editAnaly
sisonInvoicesPr ocessedfor
paymentbyAccount sPay able.
 Taskedf ortroubl eshootingcr i
ti
calAuditi
ssuesandPay abl
esErrorAnalysis.Responsible
forpresentingt heTeam per formanceMet ri
cst otheTopmanagementont hemont hly
basis.
 Ensur ingadher encet othepr ocedurebasedont heFinanceManual forallprocesses.
Suppor t
ingt heGAOandPWCaudi tandensuringt hatther
einNomaj orComment s.
Account abl
ef orquickresponset osecuri
tybreachev ent
sandrestori
ngappl icati
on
securit
y.

Achi
evement s:
 Baggedt heSpor tsChampi onawar doft heyearin2003i ntheoveral
lsport
smeet
conduct edinYMCA.
 Acknowl edgedAct iveSocialworkerintheFordCommuni t
yservi
cecircl
eandaYel l
owBelt
Parti
cipantf orimpr ovi
ngpr ocessfl
owi nAudi tprocess
 Successf ull
yimpl ement edanI magingWor kfl
owsy st
em toeradi
catetimeconsumption&
enabledqui ckretrievalofdocument sforAudit.Selectedtosupervi
seAuditofal
lthe
EuropeanAccount sPay abl
es
PHONE 
:+
919E9
mp
62l
o y
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4fu
7n act
7| i
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ti
es
MA Ip
Ll
a
:n
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MT wZ
I
A i
thl
. i
a
REAi
so
Dn
Y wi
@G thHRD
MA I
L.ep
COt
Mappr
oval,
thusmakingFBSCa