Question 41: Learn From Past Resolved Issues

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Figure 4-47: Provides Technical Details of Products & Services

Question 41: Learn from Past Resolved Issues

This question compares the present system and the aspiration of the

future system, in term of referring to past resolved issues to solve

problems that the firm is currently encountering. Only 53% (28% agree

and 25% strongly agree) of respondents agree that the present system

helps them to learn from past resolved issues and 28% disagree with the

statement (19% disagree and 8% strongly disagree). On the other hand,

92% agree (35% agree and 57% strongly agree) that the future system

will help them learn from past resolved issues.

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