Amresh It Finish

INSTITUTE OF HOTEL AND TOURISM MANAGEMENT
MDU ROHTAK
JOB TRAINING REPORT
ON
JW MARRIOTT RESORT & SPA
JAIPUR
SUBMITTED BY: - AMRESH CHOUDHARY
CLASS: - BHMCT 4year
Roll No.:- 1004
INTERNAL EXAMINER EXTERNAL EXAMINER
…………………………. …………………………...
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CONTENT
 CERTIFICATE OF JOB TRAINING

 ACKNOWLEDGEMENT
 DECLARATION
 INTRODUCTION TO HOTEL INDUSTRY
 OVERVIEW OF THE HOTEL
 HOUSEKEEPING DEPARTMENT
 CORPORATE SOCIAL RESPONSIBILITY
 CONCLUSION
 BIBLIOGRAPHY
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ACKNOWLEDGEMENT
As a part of 8th semester of the Degree course in Hotel Management, the students have
undergone Job Training of 20 weeks, which is a true exposure to the actual functioning of the
industry. This is the exact time to get acquainted with the facts of the industry and decide the
area of professional interest.
I express my profound gratitude for having selected me for the Job Training Program. I would
like to convey my thanks to the Training Department for having coordinated our training well.
This report is a brief of the departments I was exposed to during my training period. This is a
collection and compilation of material of educative value gathered from the hotel.
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DECLARATION
Amresh Choudhary There by declare that the work presented herein is genuine. Work done
originally by me and has been published or submitted elsewhere for the requirement of degree
program any literature, Data or work done by other and excited with in this dissertation has been
given acknowledgement and listed in the reference section
NAME: - AMRESH CHOUDHARY
CLASS: - BHMCT 8th SEM.
ROLL NO. 1004
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INTRODUCTION TO HOTEL INDUSTRY
 Hotel Industry is the way to provide the travelers from all over the world shelters, food and
home like services. Return of this the hotels get lots of foreign and Indian customers and also
good amount of money.
 According to the British laws a hotel is a place where a “bonafied” traveler can
receive food and shelter provided he is in a position to for it and is in a fit
condition to receive.
 Hotels have a very long history, but not as we know today, way back in the 6 th
century BC when the first inn in and around the city of London began to develop.
The first catered to travelers and provided them with a mere roof to stay under. Until the
industrial revolution in England, which brought about new ideas and progress in the
business at inn keeping? The invention of the steam engine made traveling even
more prominent.
 This lead to the actual development of the hotel industry as we know it today. Hotel today
not only cater to the basic needs of the guest like food and shelter provide much
more than that, like personalized services etc .Hotels today are a “Home away from home”.
 HOTEL It is a commercial establishment providing lodging, meals, and otherservices.In
general, to be called a hotel, an establishment must have a minimum of six letting bedrooms,
at least three of which must have attached private bathroom facilities. Although hotels are
classified into 'Star' categories (1-Star to 5-Star), there is no standard method of assigning
these ratings, and compliance with customary requirements is voluntary.
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MARRIOTT INTERNATIONAL HISTORY
Marriott was founded by John Willard Marriott in 1927 when he and his wife, Alice Sheets
Marriott, opened a root beer stand in Washington, D.C.As a Latter-day Saint missionary in the
humid summers in Washington, D.C., Marriott was convinced that what residents of the city
needed was a place to get a cool drink. The Marriotts went public in 1953 as Hot Shoppes, Inc.
The company opened its first later expanded their enterprise into a chain of Hot
Shoppes restaurants and the company hotel, the Twin Bridges Marriott Motor Hotel,
in Arlington, Virginia, in 1957. Their second hotel, the Key Bridge Marriott in
the Rosslyn neighborhood of the same city, is Marriott International’s longest continuously
operating hotel, and celebrated its 50th anniversary in 2009.Their son, J. W. (Bill) Marriott, Jr.,
led the company to spectacular worldwide growth during his more than 50-year career. In March
2012, at age 80, he turned the CEO responsibilities over to Arne Sorenson, while he assumed the
title of Executive Chairman.
Hot Shoppes, Inc. was renamed the Marriott Corporation in 1967.
The company opened two theme parks in 1976.One Marriott's Great America was located
outside Chicago, the other Marriott's Great America was located outside San Francisco. Marriott
sold both properties in 1984.
Marriott International is an American multinational diversified hospitality company that

manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J.
Willard Marriott, the company is now led by his son, Executive Chairman Bill Marriott, and
President and Chief Executive Officer Arne Sorenson. Marriott International is the largest hotel
chain in the world. It has 30 brands with more than 7000 properties in 130 countries and
territories around the world, over 1.2 million rooms (as of September 2017), and an additional
195,000 rooms in the development pipeline.
It is headquartered in Bethesda, Maryland, in the Washington, D.C. metropolitan area. In 2017,
Marriott was ranked #33 on Fortune's "100 Best Companies to Work For" list, its twentieth
appearance on the list.
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JW MARRIOTT JAIPUR RESORT & SPA
 Set amidst the Aravalli hills and surrounded by palaces, JW Marriott Jaipur Resort & Spa
offers first-class service, premier accommodations and deluxe amenities. Our resort pays
homage to majestic Rajasthan with stunning traditional architecture and modern
elements.
 Select from eight distinct guest room experiences, including suites, family rooms and
villas with private plunge pools. Indulge in gourmet experience at our on-site restaurants,
featuring International, Indian and Mediterranean cuisine.
 Host an event in 57,000 square feet of elegant indoor and outdoor venues, boasting full-
service catering, event planning and modern technology services.Take a dip in our
stunning outdoor pool or work out in our modern fitness center.
 Our hotel's luxury spa beckons with an array of rejuvenating treatments at Spa by JW.
During your stay, explore top attractions such as Amber Fort, Jal Mahal and Hawa Mahal
, Nahargarh Fort and Jaigarh Fort located close to our sophisticated resort in Jaipur.
 Choose from eight distinct accommodations for a relaxing retreat at our Jaipur resort.
 Relax in our oasis-like accommodations after a full day and sleep blissfully in our
luxurious beds.
 Host your next business meeting at our plush venues with high-speed Internet access
 Our Jaipur accommodations also boast modern essentials and upscale amenities for your
comfort
 Upgrade to a villa or luxury suites and enjoy private plunge pools
Relax and rejuvenate at the outdoor pool, fitness centre and Spa by JW.
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HOTEL OVERVIEW
Arrival Information
Check-in and Check-out

 Check-in: 3:00 PM
 Check-out: 12:00 PM
 Express Checkin,
 Express Checkout

Internet Access
 Guest rooms: Wireless
 Enhanced High Speed: Video chat, download large files + stream video for 800.0 INR/day
 Lobby and public areas: Complimentary Wireless
 Meeting rooms: Wireless, Wired
Parking
 Complimentary on-site parking
 Complimentary valet parking
 Parking is available for resident and non-resident guests
Property Details
 2 floors, 199 Rooms, 1 suite
 7 meeting rooms, 51,085 sq ft of total meeting space
Pet Policy
 Pets not allowed
SERVICES & AMENITIES
 Bar-B-Q and/or picnic area

 Barber/Beauty shop
 Car Rental
 Game room
 Video games
 Babysitting
 Buffet breakfast, fee from: 1200 INR
 Cash machine/ATM
 Concierge desk
 Continental breakfast, fee from: 850 INR
 Full American breakfast, fee from: 750 INR
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 Hot breakfast, fee from: 1000 INR
 Housekeeping service daily
 Laundry on-site
 Mobility accessible rooms
 Newspaper delivered to room, on request
 Newspaper in lobby
 Room service
 Room service, 24-hour
 Safe deposit boxes, front desk
 Shoeshine stand
 Valet dry-cleaning
Guest Room Information
General Room Amenities

 Air conditioning
 Alarm clock
 Bottled water: Complimentary
 Coffee maker/tea service
 Crib/Play Yard
 Electrical adapters
 Individual climate control
 Iron and ironing board
 Mini fridge
 Pillows: down/feather
 Pillows: foam
 Rollaway bed
 Trouser press
Bathroom Amenities
 Bathrobe
 Bathroom amenities
 Bathtub with spray jets
 Hair dryer
 Separate tub and shower
Room Entertainment
 Cable channel: CNN
 Cable channel: ESPN
 Cable channel: HBO
 Cable/satellite TV
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 Color TV
 Internet TV
 Mini Bar - fee
 Movies/videos
 Plug In Panel
Business Amenities
 Electrical outlet: desk level
 Electrical outlet: dual-voltage
 Phone feature: cordless
 Phone feature: speakerphone
 Phone feature: voice mail
Kitchen Amenities
 Table and chair
Fitness & Recreation
Activities
 Jogging/fitness trail
 Sauna
 Bike rentals
Fitness
 Fitness Center
Swimming
 Outdoor Pool
 Whirlpool
Spa
 Spa by JW (Appointment is Required)
Golf
 Rambagh Golf Club (15.2 miles)
Local Attractions
 City Palace
Jalebi Chowk near Jantar Mantar,Tirpolia Bazar
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 Hawa Mahal
Hawa Mahal Road, Badi Choupad,JDA Market, Kanwar N

 Jaigarh Fort
Above Amber Fort
 Johri Bazaar
Gangori Bazar, Pink City
 Kanak Vrindawan
Kanak Ghati, Jal Mahal, Amer
 Nahargarh Fort
Krishna Nagar,Brahampuri
 Sisodia Rani ka Bagh

NH 11, Lal Dungri
 Amber Palace
Devisinghpura, Amer
 Birla Temple
Tilak Nagar
 Chokhi Dhani
12 Miles Tonk Road,Via Vatika

 Jaipur Riding & Polo Club
B-21 Tulsi Marg, Hanuman Nagar,Khatipura
Hathi Gaon
 Hot Air Balloon Safari
SkyWaltz Havelli, Sharma Farm House,Suncity Project

 Jantar Mantar
Gangori Bazaar,J.D.A. Market, Kanwar Nagar

 Albert Hall Museum
Ram Niwas Garden

 Jal Mahal
Amer Road
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Airport Information
Jaipur International Airport (JAI)
Airport Phone: +91 141 255 0623
Hotel direction: 18.3 miles NE
Driving directions
Turn left onto Airport Road. Travel 1.0 km and at Jawahar Circle exit onto NH21/NH248. Travel
3.7 km and continue straight to stay on NH21/NH248. At Apex Circle take the second exit and
stay on NH21/NH248. Travel 2.4 km and turn right to stay on NH21/NH248. Travel 3.9 km and
at the roundabout take the first exit onto NH248. Travel 5.3 km and at the roundabout take the
second exit to stay on NH248. Travel 11.2 km and make a U-turn. Turn left onto Jaipur
Engineering College Road and continue to the hotel.
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Jw Marriott Jaipur location
In a palatial building featuring traditional Rajasthani design elements, this opulent hotel off the
NH248 national highway is 9 km from the 16th-century Amber Palace.
Address: Jaipur-Delhi National Highway Nh11 Kukas, Jaipur, Rajasthan 302028
Phone: 01426 666 000
Website : https://www.marriott.com/hotels/travel/jainh-jw-marriott-jaipur-resort-and-
spa/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2
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SPA BY JW
Rejuvenate the body and mind at the Spa by JW, located inside our Jaipur hotel. Employing
ancient and modern techniques, the luxury spa offers a comprehensive menu of spa services,
including massages, facials, steams and body wraps.
Hours: Mon-Sun: 09:00 AM - 10:00 PM
Appointment is Required.
Phone: +91 1426 666 000, ext. 6042
Services, Treatments and Amenities
 Body scrub
 Body wrap
 Couple's Massage
 Facials
 Foot bath
 Hair & scalp treatments
 Manicures/pedicures
 Massage lessons
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 Massages
 Men's services
 Separate Men's & Women's Lounges
 Steam room
 Therapy baths
 Waxing
Dining Services
Bar-B-Q and/or picnic area
Room service, 24-hour
Room service
Breakfast
Buffet breakfast, fee from 1200.00 INR
Continental breakfast, fee from 850.00 INR
Full American breakfast, fee from 750.00 INR
INTERNATIONAL
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Sukh Mahal
Treat yourself to all-day dining at Sukh Mahal, our hotel restaurant in Jaipur. Enjoy the
interactive live kitchen concept as you watch our chefs prepare international and Indian cuisine
with expertise. Enjoy the lively ambiance of our modern restaurant.
Open for breakfast, lunch and dinner
INDIAN
Mohan Mahal
Journey back in time to the era of the Maharajas and dine like royals at Mohan Mahal,
architecturally inspired by the Sheesh Mahal in Jaipur. Our Indian restaurant offers a unique
dining experience that honors traditions and culture of Rajasthan.
Reservations required
Open for dinner Phone: +91 1426 666 000
Jharokha
After a long day of exploring Jaipur, unwind at Jharokha, our contemporary lounge bar. Select
from our menu of coffees, cocktails and beverages, as well as our selection of delicious Indian
and international hors d' oeuvres.
Open for lunch and dinner

MEDITERRANEAN
Hawa Mahal
Relax under the stars and take in the sweeping views of the beautiful Aravalli Hills as your dine
at our rooftop restaurant, Hawa Mahal. Savour delicious dishes and Mediterranean cuisine,
accompanied by popular beverages in our stunning setting in Jaipur.
Open for dinner
INTERNATIONAL
Preet Mahal
Relax with family, friends or colleagues after a busy day in Jaipur in our casual Preet Mahal.
This welcoming spot tempts with refreshing beverages, wines, beers and resort cocktails, as well
as satisfying restaurant light bites.
Open for lunch and dinner.
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FITNESS
FITNESS CENTER
Hours: Mon-Sun: 07:00 AM - 10:00 AM, Mon-Sun: 10:00 AM - 01:00 PM, Mon-Sun: 01:00 PM
- 03:00 PM, Mon-Sun: 03:00 PM - 04:00 PM, Mon-Sun: 04:00 PM - 06:00 PM, Mon-Sun: 06:00
PM - 07:00 PM, Mon-Sun: 07:00 PM - 08:00 PM
Equipment and Services
 Cardiovascular Equipment
 Free weights
 Fitness classes: Complimentary
SWIMMING
Outdoor Pool
 Hours: Mon-Sun: 07:00 AM - 08:30 AM, Mon-Sun: 08:30 AM - 10:30 AM, Mon-Sun: 10:30
AM - 01:00 PM, Mon-Sun: 01:00 PM
 Outdoor
 Towels provided
 Childrens Pool
 Heated
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Whirlpool
 Towels provided
ACTIVITIES
Jogging/fitness trailSaunaBike Rentals
FAMILY AND CHILDREN'S ACTIVITIES
Treasure Hunt
Phone: +91 1426 666 000
Our Treasure Hunt will take you on a fun-filled adventure that will be remembered.
Kids Movie
Phone: +91 1426 666 000
Swimming Lessons
Phone: +91 1426 666 000
Fun Yoga
If your practice is starting to feel a bit too routinary try our fun yoga sessions.
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MEETINGS AND EVENTS
ABOUT THIS VENUE
 Discover an inspired setting for your meetings in the elegant conference venues at our Jaipur
resort
 Enjoy 57,000 square feet of dynamic indoor and outdoor space for meetings and conferences
 Host creative breakout meetings or post-conference receptions in our picturesque outdoor venues
 Collaborate with our experienced event planning team to ensure a flawless event in Jaipur
 Relish delectable catering from our talented on-site culinary team with themed break-outs
 Plan a flawless conference or meeting in our fully-equipped business center
PLAN AN INSPIRED EVENT
Attendee Booking Tools
We can provide you with a unique complimentary Reservation Link that makes it easy for your
guests to reserve their rooms.
 Shared in an email
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 Embed in a website
 Personalized with your group name, event dates, hotel, and special rates
 Displayed in multiple languages on Marriott domains worldwide
MANAGE YOUR EVENT WITH EASE
Group Lists
If you have a list of your guests, we can make reservations for all of them.
We can send you a report showing which of your guests have reserved rooms and when they
plan to arrive.
Mobile Check-In
Guests can check in before their stay, receive instant alerts when their room is ready and check
out by skipping the front desk.
Reward Yourself
Earn up to 50,000 plus Elite status, discounts and more.
EQUIPMENT AND SERVICES
Meeting Equipment
AV equipment
LCD projector
Microphone
PA system portable
Stage: installed
Stage: portable
TV
TV production service provider
Meeting Services
AV technician
Carpenter
Copy service
Decorator
Electrician
Laborer
Locksmith
Photographer
Security guard
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Videoconferencing
Business Services
Copy service
Network/Internet printing
On-site Business Center is Staffed
High-speed Internet access

Meeting rooms:Wired,Wireless
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WEDDINGS AND OCCASIONS
ABOUT THIS VENUE
 Walk down the aisle in magical al fresco venues with refined hospitality and royal architecture
 Personalize your wedding with custom catering menus from our hotel's talented culinary experts
 Host an enchanting destination wedding ceremony or reception on our resort lawn or in Hawa
Mahal
 The resort also offers smaller venues ideal for wedding-related events, including rehearsal
dinners
 Trust our wedding specialists to design your dream Jaipur event, from resort venues to catering
 The royal inspired architecture makes the resort a perfect setting for your pre-wedding photos
Wedding Certification
Dream weddings don't just happen, they're planned. Marriott Certified Wedding Planners are
trained to help. After completing demanding coursework, each Marriott Certified Wedding
Planner is qualified to coordinate weddings of all types, including ethnic and military weddings.
Relying on experience, training, tradition and old-fashioned intuition, Marriott Certified
Wedding Planners can help you determine an overall vision for your wedding and help you
execute each detail. That includes setting an event budget; deciding on a menu; arranging table
settings; and finding florists, photographers, a band and other entertainment for the big day.
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INTRODUCTION:
"House keeping" literally means "keeping the house in order in terms

The Role of this department is vital in any of cleanliness, Hygiene and everything
else that goes along with this".star rated hotel. It is the Backbone of the hotel.
Cleanliness of the Lobby, the Rooms, the restaurant and Corridors to name a few
is the responsibility of the House Keeping Department. The whole operation is
split between 3 shifts - morning, evening & night. The responsibilities of the
morning shift includes collecting laundry, replenishing of guest supplies in
rooms and of course, cleaning of both occupied rooms as well as those vacated
by guests in terms of change of linen, vacuuming the carpet, sterilization of
glasses, disinfecting the bathrooms etc. The staffs also have to check for any
missing or damaged items.
The evening shift is entrusted with the task of delivering guest laundry, attending to any
guest request and also, the evening service of room.
The night shift is responsible for the thorough cleaning of the public areas. A schedule is
made at the beginning of each month.
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ROOMS
WELCOME TO QUIET LUXURY IN JAIPUR
 Royal King Room
Room Overview
Room Features
 43sqm/463sqft
 Air-conditioned
 This room is non-smoking
Hospitality Services
 Newspaper delivered to room on request
Accessible Room Features

 This room type does not offer mobility accessible rooms
 This room type does not offer accessible rooms with roll in showers
 This room type does not offer hearing accessible rooms
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Room Amenities
Beds and Bedding

 Maximum Occupancy: 3
 1 King
 Rollaway beds permitted: 1
 Cribs permitted: 1
 Maximum cribs/rollaway beds permitted: 1
 Pillowtop mattress, Featherbed, and Duvet
Bath and Bathroom Features

 Marble bathroom
 Bathtub with spray jets
 Bathtub and shower separate
 Double vanities
 Lighted makeup mirror
 Hair dryer
 Robe
 Slippers
Furniture and Furnishings

 Sofa
 Chair
 Alarm Clock
 Safe, in room, for a fee
 Table
 Desk, moveable, electrical outlet
 Iron and ironing board
 Trouser press
Food & Beverages

 Room service, 24-Hour
 Bottled water, complimentary
 Coffee maker / tea service
 Instant hot water
 Mini-bar
Kitchen Features
 Mini-refrigerator
In-room Media
Internet and Phones

 Phones: 3
 Phone features: voicemail
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 High speed Internet, for a fee
 Wireless Internet, for a fee
Entertainment
 TV features: remote control, 49in/124cm, and LED screen
 Premium movie channels
 Cable/satellite
 CNN, and ESPN
 Radio
 iPod dock
 Royal Family Room
Room Overview
Room Features
 43sqm/463sqft
 Air-conditioned

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 Royal Terrace Room
Room Overview
Room Features
 65sqm/699sqft
 Air-conditioned

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 Palace Studio Suite
Room Overview
Room Features
 60sqm/646sqft
 Air-conditioned
 Living/sitting area

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 Courtyard King Villa
Room Overview
Special Benefits
 Complimentary food:
 - midday snack
 - hors d'oeuvres
Room Features
 105sqm/1130sqft
 Air-conditioned

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 Royal Pool Villa
Room Overview
Room Features
 115sqm/1237sqft
 Air-conditioned
 Walk-in closet
 Pool cabana

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 Palace Suite - Bedroom Two
Room Overview
Room Features
 215sqm/2313sqft
 Air-conditioned
 Outdoor spaces:
 Living room is separated
 Living area is separated from bed by privacy wall
 Walk-in closet

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 Presidential Suite - Bedroom One
Room Overview
Room Features
 430sqm/4627sqft
 Air-conditioned
 Living room is separated
 Living area is separated from bed by privacy wall
 Walk-in closet

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 Royal Twin Room
Room Overview
Room Features
 43sqm/463sqft
 Air-conditioned

 This room type offers mobility accessible rooms
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 Courtyard Twin Villa
Room Overview
Room Features
 105sqm/1130sqft
 Air-conditioned

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SECTIONS OF HOUSEKEEPING
LINEN ROOM
It is one of the most important sections in the HK. All the departments depend on the linen
room to get their linen and uniforms laundered.
Linen Room supervisor heads the linen room. The soaked linen is collected & counted in front
of House Man for the right count. The damaged and badly stained linen is kept aside. Warning
is issued to the person responsible. The description of soiled item, soiled count, clean linen
received, balances and other remark is entered in linen exchange slip. Clean linen is given in
exchange against the number of soiled linen.
UNIFORM ROOM
The uniform room supervisor reports directly to the executive HK. The uniform room is a place
allotted to store all the uniforms of the staff of the hotel. Each staff is given a particular code that
holds good for their uniform.
Uniform room has 2 tailors to attend to stitching & mending of the uniform. If the uniform is in
bad shape, uniform attendant informs supervisor who brings it to the notice of executive HK.
Warning is issued to the person responsible. Also a complaint book is kept in the uniform room
where in a staff complaint may be registered.
LAUNDRY
The importance of laundry is inevitable as it processes soiled linen and uniform and supplies
clean linen and uniform on daily basis thus playing an important role in maintaining high
standards.
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Valet Service
One of the primary roles of the laundry is to provide valet service to houseguest. Valet is one
who be there on call to the guest, fetches soiled clothes from guest room and returns them with
whatever service the guest demands.
This service needs the guest to fill up the dry cleaning list with his room no. and any other
special instruction. The valet inspects each soiled garments for tears or stains so the guest
doesn't hold the laundry responsible.
After the necessary service, valet gives the clean cloth to the guest. Charges are posted from
the laundry to the cashier.
PUBLIC AREAS
Public area comprises of main lobby, clock room restaurants, swimming pool, executive
officeThere are two supervisors who are in-charge of public areas for the morning and evening
shift. In the morning there are 15 horsemen working under the supervisor. The horsemen are
assigned with the cleaning of particular areas. The cleaning of the restaurant is done before mis-
en-place starts.The cleaning of the public areas has to be well planned. It should be cleaned
when there's no rush causing minimum inconvenience to the guest.The spotting of the carpets is
done once in a month. The lobby should be cleaned during nights as it would not cause
inconvenience to the guest. The spring cleaning and scrubbing of the public areas in done by the
night shift staff. The carpets and upholstery of the restaurants is done everyday by the morning
shift staff.
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FORMS & FORMETS USED IN HOUSEKEEPING
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Corporate Social Responsibility
JW MARRIOTT JAIPUR believes that the brand should stand for more than ‘just profit’. We
have focused our efforts on creating a socially inclusive work environment which seeks to bring
in people of different backgrounds, abilities and ethnicities and offer them work as a unified
team with a common goal.
We believe that persons with disabilities (which can be physical, social or economic disabilities
leading to an opportunity deprivation) must be provided the same opportunities as others to
realize their full potential and live with dignity. By creating a supportive environment in the
organization that allows them to deliver their best, we are able to play a part, however small, in
social inclusiveness, opportunity/livelihood creation and therefore nationbuilding.
Management Team
JW MARRIOTT JAIPUR is run by a group of experienced hotel professionals who have worked
with leading luxury hotel brands and across industries including Consulting, FMCG, Banking
and Insurance, Telecom, Automobiles and offshore business processing.
Learning and Development

The company has implemented a detailed plan for learning and development in order to deliver
on its brand promise and has developed customized content and training processes for that are
world class as well as benchmarked across industries.
Wealth Creation Opportunity

Notably, JW MARRIOTT JAIPUR offers wealth creation opportunities to its employees through
an employee stock option program.
Sustainability
JW MARRIOTT JAIPUR focuses on delivering a healthy ‘triple bottom line’ i.e. Planet, People
and Profit through its sustainability initiatives.
Planet: Current efforts include energy efficiency and conservation; water efficiency and
conservation; use of CNG instead of LPG; use of green building material; planting of trees and
shrubs on hotel premises; building hotels in accordance with Universal Design concepts - for
greater access for differently abled people and building our hotels to Leadership in Energy and
Design (LEED) Gold Standards.
In the medium term to long term, it aims to focus on wind power; agro power i.e. burn
agricultural waste; recycled water for AC cooling tower; heat pump for energy conservation;
solar photo voltaic (PV) system for lighting; extensive use of LED light fittings (post cost
reduction); geo thermal energy.
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People:
JW MARRIOTT JAIPUR is an equal opportunity employer and actively invites job applications
from people with disabilities. The company ethos is that persons with disabilities must be
provided the same opportunities as others to realize their full potential. By creating an
environment in the organization that allows them to deliver their best, JW MARRIOTT JAIPUR
is able to play a part, however small, in social inclusiveness and nation building.
JW MARRIOTT JAIPUR - Eco-Friendly Practices
Committed to a healthy and happy earth, JW MARRIOTT JAIPUR has implemented many eco-
friendly processes for energy saving and water preservation, responsible waste management as
well as measures to control water, noise and environmental pollution.
Caring for the Environment
 JW MARRIOTT JAIPUR existing and upcoming hotels are designed and constructed to qualify
for the L.E.E.D Gold Standard. Leadership in Energy and Environment Design (L.E.E.D) is the
internationally recognized eco-friendly building certification standard awarded by the United
States Green Building Council (USGBC) and the Indian Green Building Council (IGBC) to
buildings designed for energy savings, efficient use of water, reduction of CO2 emission and
overall improvement in environmental quality.
Energy Conservation
 Heat Recovery Ventilators (HRV) with thermal enthalpy wheels: for heat recovery from
washroom exhausts
 Chilled water reset through building automation: to reduce power consumption required
for cooling building
 Heat pumps: for heat recovery, for heating domestic water.
 LED lighting and CFL Lighting: both consume far less energy than traditional lighting
 Key Tag Energy Saver System: conserves energy in unoccupied rooms
 Natural/day lighting: reduces power consumption dramatically
 Double Glazed Vacuum Sealed Windows: conserves energy and reduces noise
 Auto Time Management (for lighting, air-conditioning and ventilation fans) through
timers and motion sensors: helps conserve energy
44
 Energy-Efficient Hydro-Pneumatic System with Variable-frequency Drive (VFD)
motors for water supply: ensures constant pressure and reduces load on pumps
 LT Voltage Stabilizer: is energy saving and prevents damage to equipment due to sudden
power fluctuations
 Thermal Insulation: increases room comfort and conserves energy
 Use of BEE certified equipment e.g. air-conditioner, refrigerator, fans, etc.: reduces
energy consumption
 Solar Panel for hot water: alternative, renewable energy
Water Conservation
 Sewage Treatment Plant (STP): recycles water used across the hotel and this recycled
water is used in the garden and flush systems
 Aerators/Flow Restrictors including Duel Flush System: maintains water force and yet
reduces outflow, hence saving water
 Rain Water Harvesting: protects and replenishes the ground water table
Auto Flush For Public Urinals: minimizes water wastage
 Guest engagement program – water saving poster placed in all rooms that quantifies the
saving of water each guest can do by not getting their linen changed daily – encourages
them to do their small bit to save precious water when they are travelling.
Green Fuels and Green Materials
 Use of CNG instead of LPG: leads to reduction of pollution

 Use of Green Building Material for example recycled wood, medium density fiberboard,
rubber wood, particle board, sawmill shavings or saw dust, AAC blocks.
Waste Management
 Sewage Treatment: prevents pollution
Noise Pollution Management
 Double Glazed Vacuum Sealed Windows: reduces external noise level below 50 decibels
 Environmental Seals: prevents entry of noise and smoke (in case of fire) into the room
 Noiseless Generators: acoustically insulated, the sound level is dampened to a minimal
level
Operational Practices
 Laundry Paper/Cloth bags instead of plastic: environmentally friendly

 Recycled Garbage Bio-degradable Bags: environmentally friendly
45
 Water Glasses inverted and placed on a cork surface: thereby doing away with plastic
covers
 Pencils not plastic pens
Safety and Security:
At JW MARRIOTT JAIPUR, safety and security of our guests, employees and assets is
paramount to us. Our security department has invested in updated technology and
equipment for all our recent hotels and evaluates ways to upgrade security measures in
our older hotels.
Some key security arrangements in our recent hotels include crash bollards and boom
barriers at each entrance, under-vehicle surveillance systems, baggage x-ray scanners,
CCTV coverage of all public areas, intruder alarm system and panic buttons at key
locations such as the main gate, reception and swimming pool areas.
Some of the measures in practice are:
 Baggage scanners to ensure that all guest baggage is screened on arrival

 CCTVs located in all public areas especially at strategic points
 Individual fire indicators outside each room to expedite emergency response in case of a
fire emergency
 Wide angle (110 degrees) peephole on room entrance doors
 Safety chain and double lock facility in the main room door interactions
 Emergency procedures notice displayed behind the entrance door
 Fire resistant room door (up to a limited extent)
 All entrance doors are lined with an environmental seal to minimize noise and protect
the room from external smoke, in case of fire
 Smoke detector in each room
 Water sprinklers in each room for enhanced fire safety
 Entrance door and bathroom doors can be double locked from the inside
 Low level signage on all our buildings
46
CONCLUSION
When I first began my Job Training but went by ever so quickly and have left me craving for
much more. I would have to say that it is an absolutely fabulous part of the curriculum and
perhaps will remain the most memorable one.
Needless to say that this experience was a highly enriching and educative one as I went on from
one department to another and met and got the opportunity to train under several highly
respected senior professionals. I learnt that every individual is different and that every one has
something unique to offer. I learnt that every job has its nuances and its value and that no job is
superior to the other. I learnt that on needs to constantly improve and improvise. I learnt that this
is just the beginning of a long road ahead full of challenges. But I know that I will be able to run
along because I have my foundations firmly built in. It is here that I got the opportunity to
continuously introspect and improve as a budding professional and as a human being. I will
always look back at the time spent here with fondness and with pride.
I cannot but thank all the people who have helped me in several different ways that will go a
long way in facilitating the commencement of a wonderful journey.
47
BIBLIOGRAPHY
 https://www.marriott.com/hotels/travel/jainh-jw-marriott-jaipur-resort-and-spa/
 https://www.marriott.com/hotels/hotel-photos/jainh-jw-marriott-jaipur-resort-and-spa/
 https://www.marriott.com/hotels/hotel-rooms/jainh-jw-marriott-jaipur-resort-and-spa/
 https://www.marriott.com/hotels/hotel-information/fitness-spa-services/jainh-jw-marriott-
jaipur-resort-and-spa/
 https://www.marriott.com/hotels/hotel-information/restaurant/jainh-jw-marriott-jaipur-
resort-and-spa/
 https://www.marriott.com/hotels/hotel-information/fitness-center/jainh-jw-marriott-
 https://www.marriott.com/hotels/local-things-to-do/jainh-jw-marriott-jaipur-resort-and-
spa/
 https://www.marriott.com/hotels/maps/travel/jainh-jw-marriott-jaipur-resort-and-spa/
 https://www.marriott.com/hotels/event-planning/wedding-planning/jainh-jw-marriott-
48

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INSTITUTE OF HOTEL AND TOURISM MANAGEMENT

SUBMITTED BY: - AMRESH CHOUDHARY

CLASS: - BHMCT 4year

Roll No.:- 1004

INTERNAL EXAMINER EXTERNAL EXAMINER

 CERTIFICATE OF JOB TRAINING

NAME: - AMRESH CHOUDHARY

CLASS: - BHMCT 8th SEM.

ROLL NO. 1004

Marriott International is an American multinational diversified hospitality company that

Check-in and Check-out

SERVICES & AMENITIES

 Bar-B-Q and/or picnic area

Guest Room Information

General Room Amenities

Fitness & Recreation

Jalebi Chowk near Jantar Mantar,Tirpolia Bazar

Hawa Mahal Road, Badi Choupad,JDA Market, Kanwar N

Above Amber Fort

 Sisodia Rani ka Bagh

12 Miles Tonk Road,Via Vatika

SkyWaltz Havelli, Sharma Farm House,Suncity Project

Gangori Bazaar,J.D.A. Market, Kanwar Nagar

Ram Niwas Garden

Jaipur International Airport (JAI)

Airport Phone: +91 141 255 0623

Hotel direction: 18.3 miles NE

Address: Jaipur-Delhi National Highway Nh11 Kukas, Jaipur, Rajasthan 302028

Phone: 01426 666 000

Hours: Mon-Sun: 09:00 AM - 10:00 PM

Phone: +91 1426 666 000, ext. 6042

Services, Treatments and Amenities

Bar-B-Q and/or picnic area

Room service, 24-hour

Continental breakfast, fee from 850.00 INR

Full American breakfast, fee from 750.00 INR

Open for breakfast, lunch and dinner

Open for dinner Phone: +91 1426 666 000

Open for lunch and dinner

Open for dinner

Open for lunch and dinner.

Equipment and Services

Jogging/fitness trailSaunaBike Rentals

FAMILY AND CHILDREN'S ACTIVITIES

ABOUT THIS VENUE

PLAN AN INSPIRED EVENT

Attendee Booking Tools

Earn up to 50,000 plus Elite status, discounts and more.

EQUIPMENT AND SERVICES

High-speed Internet access

ABOUT THIS VENUE

"House keeping" literally means "keeping the house in order in terms

WELCOME TO QUIET LUXURY IN JAIPUR

 Royal King Room

Accessible Room Features

Beds and Bedding

Bath and Bathroom Features

Furniture and Furnishings

Food & Beverages

Internet and Phones

 Royal Family Room

Accessible Room Features

 Royal Terrace Room