Professional Documents
Culture Documents
Mid-Course Internship: Major: International Business Administration
Mid-Course Internship: Major: International Business Administration
MID-COURSE INTERNSHIP
REPORT
Major: International Business Administration
Student Author
Huynh Thi Van Thanh
TABLE OF CONTENT
LIST OF ABBREVIATIONS...................................................................................7
LIST OF TABLES AND FIGURES ........................................................................8
Table 1.1. Basic profile of Schindler Vietnam Limited ......................................8
INTRODUCTION
In recent years, Vietnam’s economy has had many spectacular transformations,
GDP per capita has increased considerably and the urbanization rate in the country
is such a rapid growth rate to be expected to reach about 40% in 2019 and by earl
2020. There is a main metropolitan area which the most developed city in Vietnam
is Ho Chi Minh city. With the such a rapid growth rate, the demand in office, co-
working space companies, and housing apartment has been skyrocketing
dramatically leading to mobility in those building. Efficient, high-quality, vertical
mobility is a critical component of tall building development and construction
considered to be an indispensable part of a high-rise building to contribute a great
deal to the safety and comfort of passengers when moving among the building
floors by using elevators
Understanding that demand and to satisfy the dream of quality elevators for
Vietnamese customers, Schindler Vietnam Company Limted ( hereinafter referred
to as The Company) - the word’s leading Switerland elevatos and escalators brand,
has been imported directly from Switerland and products produced in China to
supply for Vietnamese market. The Company specializes in manufacturing frames,
elevator beams, importing, installing and maintaining elevator and escalator product
line. The Company has taken high market share and created good profit during the
years of operation. After three years studying at Foreign Trade University, the
author would like to gain realistic knowledge about a specific importing procedure
of elevators to concretize my understading of this area. The author made a decision
to intern in The Company to research my topic “ The process of importing elevators
at Schindler Vietnam Limited Company” for my mid-term thesis.
There are three parts in this mid-term thesis:
Chapter 1: Introduction of Schindler Vietnam Limited Company
Chapter 2: Analysis of the process of importing elevators at Schindler Vietnam
Limited Company
Chapter 3: Recommendations for improving the process of importing elevators at
Schindler Vietnam Company Limited.
2
Email info@vn.schindler.com
Phone +84 28 3521 4890
Logo
General
Director
General
Manager
they also support for problems solutions together with Sales department such as
payment collection.
Technical: Make plans to check product’s quality and observe the quality
daily. In case of product’s guarantee, Teachnical team takes charge in monthly
warranty of each products. They are also responsible for training maintenance staff
in product specifications.
Admin & Accounting: Monitors and evaluates the production’s efficiency
and business operation of the whole company, ensures the efficient flow in and out
of company’s fund. Admin includes HR department taking responsibility of
recruiting program and following up work result to reward recognition or apply
discipline, ensures company’s information security and manages document.
1.2.2.Human Resources.
The Company currently has more than 900 employees nationwide from Ho
Chi Minh head office, Ha Noi, Da Nang and Nha Trang brand. To be specific, Ho
Chi Minh head office has over than 400 employess.
In terms of professional level, more than 97% of which are graduated from
universities or colleges. This would help curtail the training period for new staff and
increase the competitive advantage of The Company.
In terms of age, staffs which are under the age of 40 accounts for 89,09% in
the range of 20-40 and only 10,91% are above 40 of the company employee
structure. These staffs with professional qualifications, the dynamism, creativity and
high accountability are one of the advantages of the company in the fast-changing
and dynamic environment in collaboration with each other. Besides that, The
Company also has employees with several years of experience in this area (over 7
years of experience), providing timely and helpful advices on any related problems.
In term of gender ratio, there is prevailing situation of male over female that
the quantity of male account for 60%. This could be explained by the characteristics
of the business. The Company requires knowledgeable male in technical
specifications of elevators and escalators or field engineers work in construction
sites. Male maintenance staffs are more preferable since they are able to work and
repair elevators that male has better health than female in our-door working.
7
Overall, the labor structure of the company is quite suitable with the strategy,
production and business operation. However, the company should prioritize in
recruiting more and more qualified candidates to be their employees to operate
more effectively because the competition among import- firms is getting more and
more intense
1.3. Business outcomes from 2016 until now
Table 0.2. Business data of Schindler Vietnam Limited, 2016 – 2018
(Unit:VND)
Value
2018
Revenue 1543,789,998,925.143
Cost 798,988,567,547.123
Profit
744,801,431,378.020
before tax
Profit
595,841,145,302.416
after tax
(Source: Accounting Department)
hard-working.
2 27/05/2019 - Translate sales contract - Manage to input the data
– into Vietnamese. to import documents, in
31/05/2019 - Calculate purchasing spite of making several
cost and record VAT mistakes.
and import tariff of each - Translate the documents
shipment in May accurately and timely.
- Calculate meticulously
cost.
3 03/06/2019 - Learn how to conduct
- customs clerance
- Managed to complete
05/06/2019 procedure and get to
80% of the task
practice.
assigned.
- Collect and receive all
the required documents - Not being accustomed
report
4 03/06/2019
- Learn how to
-
establish other
06/06/2019
documents and
conduct other
procedures needed for - 90% completed.
the operation
execution.
- Receive information and
advice for report’s
improvement
gain more valuable and knowledge experience and practical skills. The author
works in professional and friendly environment and receives support from other
staffs and senior manager. The author has learned how to conduct all the
procedures in importing elevators, especially the customs clearance procedure and
managed to practice as much as possible.
In conclusion, this chapter has not only provided brief information about
Schindler Company Limited but the internship also summary of the author during
the internship period. To be specific, this chapter has mentioned brief history and
general information of The Company, organization and human resources,
functions and duties of different departments, as well as business outcomes from
2016 until now of Schindler Company Limited. This would ensure a throughout
comprehension of readers in order to help deeply understand of following
chapters.
10
In case customers agree to purchase verbally the goods, the contract draft will
be sent to customer for his consideration of relevant information such as commodity
descriptions, delivery conditions and payment terms, etc. Basically, the contract
shall be complied by Legal Executive. Then the Sale Representative ask for his/her
confirmation again and then the contract is signed by both sides. Sale
Representative and Customer have face-to-face meeting to sign the contract that
each of the parties keeps one original contract. Customers must deposit at least 10%
the value of the contract. The cost arising from this step is not large.
Step 3. Contact supplier and establish P/O
In this step, after affirmation deposit 10% the contract value and 20 days after
contract agreement, customers shall pay the remaining. P/O is made by the
documents staff and shall be sent to supplier. The supplier from Schindler’s
manufatoties in Switzerland and China accept the P/O and send back its order-
confirmation. A sample P/O is listed in the annex. The process of P/O work online
through internal SAP so that it is quick and convinient in P/O. The cost of this step
is negligible.
Step 4. Arrange payment with supplier and receive import documents
Based on the P/O and its conditions, payment shall be made fully in several
ways. In any case, payment is linked to the receipt of import documents from the
supplier. The export shall send to The Company import documents including
commercial invoice, packing list, certificate of analysis, C/O and B/L from a
shipping line. These documents are extremely essencial, since The Company cannot
get the shipment though the goods has been transported to a port inside Vietnam
without these documents.
Step 5. Make customs clearance and quality testing
This step is usually made by Logistics team of The Company. After receiving
import documents, at the same time, document staffs shall start to register electronic
customs declarations via electronic software ECUS5 – VNACCS to calculate the
amount of import tax of carge and then accounting staffs solve tax payment
procedure. The aforementioned documents samples are listed in the annex section.
The cost of this step is huge. This step is low risk since the supplier is from
12
week and every department has its own system of monthly, weekly and daily tasks
assigning and reporting.
Secondly, considering the human resources, with more than 95% of staffs are
graduated from universities or colleges, the Company’s staffs have a strong base to
start and further develop their professional level, increasing the competitive
advantage of the Company. Moreover, these staffs with professional qualifications,
the dynamism, creativity and high accountability play a crucial role in promoting
the Company’s growth in the fast-changing and dynamic environment of business.
Besides that, the company also has highly experienced employees who can provide
timely and helpful advices on any issues.
Thirdly, since Schindler Vietnam Limited is an multinational organization so
that The Company’s management structure results to high specialization.
Everything shall follow the procedure that each departments and staff must
understand what they are doing and supporting altogether.
Finally, regarding customer loyalty, the Company has a wide list of customers
regularly use the Company’s service when doing foreign trade. The Company has
managed to win and build trust from customer by providing exceptionally well
qualified service in terms of time, accuracy and efficiency; which helps enhancing
reputation and maintaining customer satisfaction. Moreover, since its establishment,
The Company has not faced any major disputes involving legal actions, further
affirming its position in the filed of elevators
2.3.2 Weaknesses
On the other hand, there remain some weaknesses regarding the price products
and the market share.
Firstly, The Company imports the elevators 100% from Switwerland so that it
costs of money and takes a lot of time leading to that the price of a elevator is much
higher than other domestic elevators. The price is not competitive, thereof,
customers reject to install the elevators because of their own budget. Moreover, the
period from finding to conclude a contract takes a lot of time and effort. Because
the elevator is one of high assests so that customers need time to consider and then
17
make the decision to buy whether or not. Sometimes, Sale Representatives put lots
of effort in one project, however, the result is not positive.
Secondly, The martket share of Schindler’ elevators and escalators are high,
however, just in the segmentation of high-rise building. Basically, Schindler’s
elevators focus on medium and high value projects from 25 floors or more with 2
types of elevators, Schindler 5500 and Schindler 7700. The segmentation of low
and medium projects has been not concentrating. Schindler now start focusing more
segmentation low storeys from 6 to 24 floors with new and innovative elevator
Schindler 3300 AP, however, Sale Representatives proactively seek and convince
customers leading to the process lasts long time to sell elevators.
During this second chapter, the author has presented the process of importing
elevators of The Company. Also, comparison between what the author has observed
in practice with what was taught in school is showed, eliciting some important
discrepancies. Practical observation suggests that The Company possesses many
good points in its culture and operation. But then, some in-depth analysis of the
importing process is made and it is found out that there still to be some critical
weaknesses exists. Arising from what was presented in this chapter, the next chapter
– chapter 3, will consider some viable recommendations for The Company in order
to enhance its efficiency of the importing process at The Company.
18
department staffs will first need to improve their Company website in terms of
interface, content, and interactivity to better their ways of conveying their
information to the public. They should also frequently update their website and
timely respond to any concerns, questions being raised. Second, the marketing staff
should conduct marketing activities on mass media.
3.3 Personal lessons.
The author has made some mistakes in conducting customs clearance
procedure and sometimes keep in touch lately the notifications. Therefor, the author
might control time management better and arrange tasks scienticially such as using
Trello to record and notice the tasks and missions.
The author needs improving more business vocabularies in import and export
in order to translate documents accurately. Since The Company imports elevators
directly from Switzerland so that the author needs to know some basic German to
translate documents.
20
CONCLUSION
Firstly, Vietnam has become more the urbanization with the high rate so that
the demands of departments and high-rise buiding are increased dramatically in
recent years. The outcome is that the mobillity in the high builiding are needed in
the near future, Schindler Company Limited will increase their market by
approaching diversified group of individual customers and from small to big
projects.
Secondly, Schindler Company Limited has just been established for twenty
years, however, the Company is enjoying rapid and sustainable growth with the
efforts of the Board member and all the staffs. Additionally, the quality of service
has also been improved through years, creating core competitive advantage in this
highly competitive industry .Through this topic, the author hopes that the proposed
recommendations can help the company improve their shortcomings for better
development in the foreseeable future.
Thirdly, being an intern at Schindler Company Limited has allowed the author
the space to learn and grow in the real practice in such a good, professional,
friendly in multinational corporation as well as gain more knowledge and valuable
experience, bettering knowledge and practical skills.
21
REFERENCES
1.Schindler Vietnam Finance Department, 2017, Financial annual report 2017,
2. Schindler Vietnam Department, 2015, Human and Resource report
3. Schindler Vietnam Department, 2015, Logistics document
4. Schindler Vietnam, 2017, Internal report 2017
5. Schindler Vietnam, 2016, Internal report 2016.
6. Nguyen Thi Thu Ha, PhD. Transportation of goods by sea and marine cargo
insurance. Binh Duong. VNU-HCM Publishing house.2014.
22
ANNEXES
23