QUESTIONNAIRE

DEAR RESPONDENT,
The following questionnaire aims at seeking information for the purpose of research project on
the topic “COMPARATIVE ANALYSIS ON CUSTOMER BRAND PREFERENCE FOR
ONLINE FOOD AGGREGATOR IN DELHI”. In this attempt, I need your kind help by the
way of filling up this questionnaire. You are requested to kindly respond to each question after
giving a proper thought and not in hurry.

Thanking you

1. DO YOU ORDER FOOD ONLINE? Yes No

2. IF YES, FROM WHICH COMPANY DO YOU PREFER MOST?
Swiggy Zomato UberEats FoodPanda

Others (Please mention) ____________________________

3. HOW OFTEN DO YOU ORDER FOOD ONLINE?

Daily Weekly Fortnight Monthly

4. WHICH TYPE OF MEAL DO YOU TYPICALLY ORDER (ONLINE)?

Breakfast Lunch Snacks Dinner

5. IN GENERAL, HOW DO YOU PREFER TO ORDER FOOD?

Over the mobile app Over the web browser

Others(via Call or message)

6. WHAT IS THE APPROXIMATE AMOUNT (INR) YOU SPEND ON ORDERING

FOOD PER TIME?
<250 250-500 500-100 >1000

7. WHY DO YOU PREFER ONLINE FOOD DELIVERY OVER RESTAURANT

EATING OR SELF COOKING AT HOUSE ?
Faster delivery Convenient Time saving
Money Saving All the above
 QUESTIONNAIRE

8. RANK THE COMPANY ACCORDING TO THEIR SERVICES

Being 1 as Minimum and 5 as Maximum
PACKING DELIVERY QUALITY SERVICE OFFERS

SWIGGY
ZOMATO
UBEREATS
FOODPANDA
OTHER(FASOO’s, GRABHUB)
EASY PAYMENT QUANTITY PRICE QUERIES
ACCESIBILTY OPTIONS HANDLING
SWIGGY
ZOMATO
UBEREATS
FOODPANDA
OTHER(FASOO’s,GRABHUB)

9. HAVE YOU SUGGESTED OTHERS TO BUY FOOD ONLINE? Yes No

10. IF YES, WHICH COMPANY YOU SUGGESTED ?
Swiggy Zomato UberEats FoodPanda

Others(Grabfood,Deliveroo,Faaso’s,Tastykhana)

11. ACCORDING TO YOU WHICH COMPANY HAS TIE-UPS WITH MORE

NUMBER OF RESTUARANTS?
Swiggy Zomato UberEats FoodPanda

Others((Grabfood, Deliveroo, Faaso’s, Tastykhana)

12. WHAT IS YOUR EXPECATION ABOUT MINIMUM DELIVERY TIME LIMIT?

____________________ MINUTES
13. HOW LONG DOES IT GENERALLY TAKE YOU TO SERVE YOUR ORDER
FROM BOOKING OVER THE PHONE?

5-10mins 11-20mins 21-30 mins More than 30 mins

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14. Do you wish you could order food from multiple restaurants for delivery at the same
time?
Yes No

If Yes, Would you be willing to pay a premium to be able to order from multiple
restaurants?

Yes No

Would you be ok with a longer wait time if you order from multiple restaurants?

Yes No

15. DO YOU PREFER FOOD DELIVERY APPS TO TRY NEW FOOD?

Yes No

THANK YOU