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  • Key Performance Indicator Siskual

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    Reynaldo Nyoto
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    This document provides a key performance indicator (KPI) report for PT. PANDU SIWI SENTOSA. It evaluates performance across four perspectives: financial, customer, internal business processes, and growth & learning. For each KPI, it shows the actual performance, target, percentage achievement of target, weight, and scored performance. The total scored performance across all KPIs and perspectives is 91.57% indicating targets were largely achieved.

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    Key Performance TQM

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    Key Performance Indicator Siskual - Copy

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    This document provides a key performance indicator (KPI) report for PT. PANDU SIWI SENTOSA. It evaluates performance across four perspectives: financial, customer, internal business processes, and growth & learning. For each KPI, it shows the actual performance, target, percentage achievement of target, weight, and scored performance. The total scored performance across all KPIs and perspectives is 91.57% indicating targets were largely achieved.

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    17 views1 page

    Key Performance Indicator Siskual

    Uploaded by

    Reynaldo Nyoto
    This document provides a key performance indicator (KPI) report for PT. PANDU SIWI SENTOSA. It evaluates performance across four perspectives: financial, customer, internal business processes, and growth & learning. For each KPI, it shows the actual performance, target, percentage achievement of target, weight, and scored performance. The total scored performance across all KPIs and perspectives is 91.57% indicating targets were largely achieved.

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    Reynaldo 25416030 (B)

    KEY PERFORMANCE INDICATOR (KPI) PT. PANDU SIWI SENTOSA

    Key Performance indicator (KPI) Realisasi Target Pencapaian target Bobot Skor ((a:b)xc)
    (a) (b) (a:b) (c)

    Perspektif keuangan

    Peningkatan pendapatan 22 m 20 m 110% 16.75% 18.42%


    Penurunan biaya operasional 42 m 45 m 93.34% 8.25% 7.70%
    25% 26.12%
    Perspektif pelanggan

    Nilai kepuasan pelanggan 3.9 5 78% 12.5% 9.75%


    Loyalitas pelanggan 70 % 80 % 87.5% 12.5% 10.93%
    25% 20.68%
    Perspektif proses bisnis internal

    Laporan complain 0.00864% 0.01 % 115.7% 12.5% 14.46%


    Laporan status pengiriman 83% 97% 85.56% 12.5% 10.69%
    25% 25.15%
    Perspektif pertumbuhan dan pembelajaran

    Jumlah karyawan terampil 564 700 orang 80.57% 16.75% 13.49%


    Nilai kepuasan karyawan 3.72 5 74.4% 8.25% 6.13%
    25% 19.62%

    TOTAL SKOR BSC 91.57%

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