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  • Barbara Norris Leading Change in General Surgery Unit

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    Alok Kumar Mahato
    384 views3 pages
    This document outlines problems at a company including unmotivated employees, conflict among staff, and uneven employee evaluations. It analyzes the causes of these problems such as manpower shortages overworking employees without compensation which increased stress. Additional causes included a biased appraisal process with a lack of transparency. The document proposes applying organizational behavior concepts like perception, Herzberg's theory, attribution errors, expectancy theory, and job enrichment to address the most serious problem. Potential solutions are listed for each problem and the preferred solution is justified by considering the positive and negative implications.

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    Draft to solve this case.

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    This document outlines problems at a company including unmotivated employees, conflict among staff, and uneven employee evaluations. It analyzes the causes of these problems such as manpower shortages overworking employees without compensation which increased stress. Additional causes included a biased appraisal process with a lack of transparency. The document proposes applying organizational behavior concepts like perception, Herzberg's theory, attribution errors, expectancy theory, and job enrichment to address the most serious problem. Potential solutions are listed for each problem and the preferred solution is justified by considering the positive and negative implications.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    384 views3 pages

    Barbara Norris Leading Change in General Surgery Unit

    Uploaded by

    Alok Kumar Mahato
    This document outlines problems at a company including unmotivated employees, conflict among staff, and uneven employee evaluations. It analyzes the causes of these problems such as manpower shortages overworking employees without compensation which increased stress. Additional causes included a biased appraisal process with a lack of transparency. The document proposes applying organizational behavior concepts like perception, Herzberg's theory, attribution errors, expectancy theory, and job enrichment to address the most serious problem. Potential solutions are listed for each problem and the preferred solution is justified by considering the positive and negative implications.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 3

    Executive summary

    Introduction

    Inventory of facts

    S.No. Name/Relation Details


    Barbra Place
    Qualification
    Job profile
    Experience in respective department or other department
    Behavior
    Attitude
    Satisfied/unsatisfied
    Any Complain

    Problem Statements:-Identify problems.


    Unmotivated employee (teamwork problem).
    Blaming & favoritism (conflict among staff).
    Employee evaluation process (uneven increments).
    Customer satisfaction was not good.
    Decline in reputation of the department.

    Analysis of cause:-Identify & analyze the causes.

    Unmotivated employee (teamwork problem):-


    Manpower shortage-increased OT-no compensation for OT-increased stress level

    Blaming & favoritism (conflict among staff).


    Employee evaluation process (uneven increments).
    Appraisal procedure was biased-no transparency for the same-people close to higher authority gets
    more increments

    Theory application:-Apply OB concepts to the most serious problem.

    Example:-

    Perception-perception of staff towards the management.

    Herzberg’s theory

    Extrinsic factors (all four points)

    Interior factors

    Attribution errors.

    External attribution

    Internal attribution

    Cost of unfairness

    Psychological…..etc….

    Expectancy theory

    Recognition,rewards……..

    Job enrichment……

    List of possible solutions:-One solution against the each problem

    Justification of preferred solutions:-One preferred solution & justify the same.

    Evaluation of preferred solutions:-Implications.


    Positive Negative

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