BENJAMIN HOUGH

937-931-9620 ● Piqua, OH ● benjaminthough@gmail.com

EXPERIENCE
Operator II Oct. 2014 – Mar. 2019
Adare Pharmaceuticals | Vandalia, OH
Adhered to GMP guidelines while producing product batches by measuring, blending and processing raw materials as specified by
written procedures. Exceeded documentation accuracy expectations while conforming to FDA, DEA and customer requirements.
Patrolled the premises and ensured only authorized personnel were permitted into processing suites during controlled substance
manufacturing. Mentored and trained new hires for various manufacturing roles.
● Created and carried out multiple 5S projects to create a safe and efficient work environment.
● Increased workflow and productivity by implementing a batch record filing system that significantly decreased
documentation mix ups.
● Developed acronym documentation system that drastically increased manufacturing productivity.

Delivery Driver/Customer Service May 2013 - August 2014

Pizza Hut | Englewood, OH
Provided excellent customer service, answering questions, and handling complaints from clients. Loaded, transported, and
delivered items to clients or businesses in a safe, timely manner. Reviewed orders before and after delivery to ensure that orders
were complete, the charges were correct, and the customer was satisfied.
● Decreased customer wait time by researching routes, and choosing the most efficient path of travel based on traffic
patterns.
● Consistently received positive customer service feedback.
● Performed various workstation duties including answering phone lines, taking orders at front desk and assisting with
nightly cleaning.

Guest Service Agent/Night Auditor April 2012 - May 2013

Red Roof Inn | Grove City, OH
Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts;
identified, researched, and corrected discrepancies. Handled guest check in and checkouts professionally and in a welcoming and
specialized manner.
● Promoted from a host position to a night auditor’s position following excellence in customer service and supervisor
feedback.
● Improved accuracy of financial reports by 25% within the first three months as night auditor and maintained that
standard throughout employment duration.
● Answered department telephone calls within three rings, using correct salutation and telephone etiquette.

Customer Service Agent March 2009 – April 2012

1-800-FLOWERS | Home Based
Assisted customers with payments, order tracking information, and product inquiries while maintaining a professional and polite
demeanor.
● Addressed and resolved customer product complaints empathetically and professionally.
● Maintained a high-volume workload within a fast paced environment. Assisted several clients daily and consistently met
performance benchmarks in all areas (speed, accuracy and volume).
Freelance Content Writer/SEO Specialist February 2005 – August 2013

Wrote unique content for various different websites on a diverse range of topics. Performed extensive web research to collect
pertinent data and gathered images related to the assigned articles. Edited and enhanced written content to adhere to
Google/Yahoo/Bing search engine ranking algorithms.
● Wrote between 100,000 to 150,000 words per month or 4,000 words per day on average
● Created blog posts that held top #1, #2, and #3 positions in Google SERPs for several popular keywords
● Performed full SEO site audits and analysis (technical, analytics, content, social, etc.)

References available upon request

EDUCATION
Northmont High School | General 2002
● GPA: 3.8/4.0

SKILLS
● Typing speed of 80 WPM
● MS Excel | Pivot Tables, Formula Functions, Formatting
● MS PowerPoint | Managing Custom Slides & Templates, Animation
● MS Word | Formatting & Page Preparation, Utilization of SmartArt & Textboxes
● Time Management
● Conflict Management
● Self-Management
● Strong Communication Skills
CERTIFICATIONS

● Analytics | Google
● The Fundamentals of Digital Marketing | Google