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    kaustubh
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    This document provides a list of 15 topics for a specialization batch in services excellence from July 2017. The topics include quality management practices in the service industry, capacity planning in service operations, reasons for and solutions to increasing industrial unrest, a case study of Six Sigma implementation at an IT company, factors to consider when designing a customer-centric organization, quality circles, origins and aspects of quality management philosophies, a case study of a service organization, building a superior service center, creating an organizational climate for creativity and innovation, a case study on employee motivation, an overview of industrial housekeeping, roles and responsibilities of a functional manager, growth of the service industry in India, and the importance of people in the service industry.

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    This document provides a list of 15 topics for a specialization batch in services excellence from July 2017. The topics include quality management practices in the service industry, capacity planning in service operations, reasons for and solutions to increasing industrial unrest, a case study of Six Sigma implementation at an IT company, factors to consider when designing a customer-centric organization, quality circles, origins and aspects of quality management philosophies, a case study of a service organization, building a superior service center, creating an organizational climate for creativity and innovation, a case study on employee motivation, an overview of industrial housekeeping, roles and responsibilities of a functional manager, growth of the service industry in India, and the importance of people in the service industry.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    8 views1 page

    List of Project Topics

    Uploaded by

    kaustubh
    This document provides a list of 15 topics for a specialization batch in services excellence from July 2017. The topics include quality management practices in the service industry, capacity planning in service operations, reasons for and solutions to increasing industrial unrest, a case study of Six Sigma implementation at an IT company, factors to consider when designing a customer-centric organization, quality circles, origins and aspects of quality management philosophies, a case study of a service organization, building a superior service center, creating an organizational climate for creativity and innovation, a case study on employee motivation, an overview of industrial housekeeping, roles and responsibilities of a functional manager, growth of the service industry in India, and the importance of people in the service industry.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    Specialisation - Services Excellence

    Batch name - July 2017 (PG)

    Sno. Topics

    1 Quality Management Practices in service Industry

    2 Capacity Planning in Service Operations

    3 Industrial unrest on the rise - reasons and solutions - a brief review

    4 Six Sigma in an IT company - Case Study

    5 Designing a Customer centric organization : build from start : factors considered : Case Study

    6 Quality Circles

    7 Quality Management Pholosophies - origins and aspects : an overview

    8 Case Study of a Service Organisation

    9 Building a Superior Service Centre


    10 Organizational Climate for Creativity & Innovation

    11 Case Study on Employee Motivation in an Organisation

    12 Industrial Housekeeping - An Overview

    13 Roles & Responsibilities of a Functional Manager

    14 Growth of Service Industries in India

    15 Importance of People in Service Industry

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