Siebel Performance Intelligence

With the fast pace of business operations, delayed software deployment can
cost your organization hundreds of thousands of dollars. In the rush to meet
deployment deadlines, however, performance often suffers, and poorly performing
enterprise software substantially increases cost of ownership while discouraging
user adoption. By measuring and correcting performance degradation, your
organization can realize the full value of its enterprise software.

The Serene Solution “During User Acceptance Testing,

Serene understands that performance monitoring is a daunting task. That is why we have developed the a performance issue was reported
Siebel Performance Assessment. Our Siebel Architecture Group reviews the results of our customized tests in our Siebel 7.8 quote-to-order
and delivers a comprehensive report, explaining any performance degradation in your Siebel systems and process. Using their Siebel
providing guidance on next steps to resolution and high performance. Performance Intelligence Toolkit,
Serene quickly identified the issue,
We offer a one-day Siebel Performance Assessment of your Siebel 7.7 or 7.8 application to provide you reviewed our configuration, and
with insight into how your application is performing against industry-standard Key Performance Indicators recommended a change to one of
(KPIs). Using our proprietary Siebel Performance Intelligence (SPI) Toolkit, we can quickly analyze your our processes. When we
application to identify potentially non-compliant areas: implemented that change, the issue
was resolved and we completed
• Assignment Manager • Siebel eConfigurator our UAT testing on time.”
• Database Performance • Siebel Field Service
— Richard Lau, senior director at
• Email Response • Siebel Request Broker
Hyperion, a leading provider of
• File System • Siebel Request Manager performance management software,
• Object Manager • Siebel Security Adapater now part of Oracle Corporation
• Scripting • Smartscripts
• Siebel Com events • Universal Inbox
• Siebel Communications Client • Views and Applets
• Siebel Communications Manager • Workflow
• Siebel EAI Transport

By using the latest testing tools, a combination of the e-TEST® Suite for Siebel 7 by Empirix, the Siebel Test
Automation Toolkit, and our proprietary SPI Toolkit, we accelerate the test scripting process and rapidly
identify and resolve issues of performance degradation, increasing adoption and productivity.
Siebel Performance Intelligence [CONTINUED]

Serene Performance, Scalability, Reliability, and Tuning

Serene offers end-to-end development lifecycle performance testing as well as performance “SWAT” team
interventions when time-critical production issues arise. An effectively planned and executed Performance,
Scalability, Reliability, and Tuning (PSRT) engagement offers many benefits:

Reduced risk
With proven development-for-performance methodology, Serene ensures that all relevant KPIs and
application capabilities comply with all specifications, eliminating non-compliant, non-performing
enterprise software.

Increased user adoption

User adoption of a new application is key to achieving the long-term goals of any system deployment.
Users either embrace or reject new software within a few days of release. Performance and reliability
testing allows you to detect and resolve issues that could have a negative initial effect on end users,
greatly enhancing adoption.

Ensured ROI
Poorly performing or scaling software can greatly increase total cost of ownership by requiring more
hardware than expected as well as more concurrent users to handle the load when software
throughput does not meet projected levels. With performance testing and tuning, Serene can help
you avoid these issues and meet your ROI goals.

The Serene Advantage

Expertise
Serene consultants have expert knowledge of state-of-the-art testing tools as well as of Siebel testing
and tuning. Combined with a strong testing methodology and monitoring and tuning tools built
specifically for testing Siebel applications, Serene’s PSRT consultants are recognized Siebel testing experts.

Experience
Serene’s PSRT staff members have years of experience resolving complex performance and scalability
issues in all Siebel functional areas, including Sales, Call Center, Order Management, and Field Service,
for some of Siebel’s largest customers.

Approach
Serene adheres to Siebel best practices, including performance-based methodology and
Siebel-published testing guidelines, in all engagements. The knowledge gained from real-world testing
experiences enable Serene’s PSRT consultants to provide clients with cost-effective testing solutions.

Tools
By using a combination of the latest testing tools, Serene enables its PSRT team to focus on testing
and tuning, rather than scripting. Serene uses its custom SPI Toolkit to analyze Siebel performance
data and provide a high-level view as well as a detailed breakdown of performance by major
application modules. The SPI Toolkit reduces the time required to identify areas of performance
degradation and allows the PRST team to provide specific application tuning guidance.
Siebel Performance Intelligence [CONTINUED]

Serene PSRT Services

Development Preparation
Serene’s PSRT team begins building test plans as the client’s Siebel deployment takes shape in order to
define priorities, build test cases, and procure the requisite hardware and software for efficient testing.
They work with the development team to perform testing and to provide tuning recommendations as part
of the unit test phase. This enables the team to identify any performance-related issues early in the project
when the cost of making changes is nominal, rather than later when costs are exorbitant.

Traditional PSRT Testing

On-site Serene consultants provide the following services:

• Performance Testing: Design and implement a battery of tests that measure whether the application
is meeting KPIs. Building a solid PSRT test plan starts early in the project timeline.

• Scalability Testing: Build on the Performance Test planning to combine performance test scripts to
create real-world scenarios that mimic the projected concurrent user load. The goal is to ensure that
the application has accurate and validated resources available to meet business needs. These tests
identify any potential bottlenecks in the application or infrastructure that appear only during heavy
user loads.
• Reliability Testing: Ensure the application is ready for production use. Use the same test plans
developed for previous stages to subject the application to long-duration tests to find any memory
leaks or resource-intensive issues that could cause outages or delays.

Performance “SWAT” Team

Serene provides just-in-time performance testing and tuning for rapid identification and resolution of
performance issues during all phases of an application’s lifecycle.

To find out how Serene can help you gain a competitive advantage with Siebel CRM,
contact us at info@serenecorp.com or (408) 986-8544.

Serene Corporate Headquarters

2880 Lakeside Drive, Suite 130
Santa Clara, CA 95054
Tel: (408) 986-8544
Fax: (408) 884-2231
info@serenecorp.com
sales@serenecorp.com

Serene Offshore Development Center

5th Floor Kumar Business Center
Opposite Bund Garden
Bund Garden Road
Pune-411001 India
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