Curriculum Vitae

Joel C. Francisco

simjoes101@gmail.com
Dagupan City, Pangasinan

+639420044016 / +639232968029

Desired Position: Any Available Position /Team Leader/ Call Center Agent

Career objective:

To secure a responsible and challenging position that will utilize and strengthen my motivational
skills and would give a greater chance of career advancement.

Major Strengths:

 Self motivated and self oriented

 Good command of English and less supervision
 Trustworthy, cooperative and have adaptive attitude
 A goal oriented person
 Computer Literate

Personal Information:

Age: 36 Yrs
Sex: Male
Citizenship: Filipino
Height: 5"8"
Civil Status: Married
Passport #: P3181723A

Educational Attainment

Tertiary: Bachelor of Secondary Education

University of Luzon, Dagupan City, Philippines

Affiliation: International Order of DeMolay

Pangasinan Chapter, Lodge 56

Dagupan City Pangasinan, Philippines

Employment Record:

Company: UPS
Dagupan, Pangasinan

Designation: Trainor/ Driving Instructor

Drivers License Number: A0204070246

Period Covered: March 2018 - Present

Company: Iqor Philippines

Sprint Account (U.S. Based Telecommunication)

Berthaphil Clark, Pampanga

Designation: Customer Service Representative (CSR Agent II)

Period Covered: September 08, 2014 – July 14, 2016

Job Description:

 Turning customer service into sales, handling customer complaints.

 Answer customers' questions about merchandise and
 Being a consultant to the customers about their account

Company: North Care Contact Inc.

Timeshare (Outbound – Sales)

Lingayen Pangasinan

Designation: Sales Agent

Period Covered: March 03, 2014 – September 03, 2014

Job Description:

 Turning customer service into sales, handling customer complaints.

 Answer customers' questions about merchandise and
 Being a consultant to the customers about their account
Company: TeleTech Pampanga
T-Mobile Account (U.S. Based Telecommunication)

SM Pampanga, Phase 4 Mexico, Pampanga

Designation: Customer Service Representative (CSR Agent II)

Period Covered: November 08, 2008 – September 08, 2010

Job Description:

 Turning customer service into sales, handling customer complaints.

 Answer customers' questions about merchandise and
 Being a consultant to the customers about their account

Company: Gulf Agency Company, Marks and Spencer

GAC Dubai Building, Gate 4

Roundabout 6
Jebel Ali Free Zone Area 17041

Designation: Warehouse Assistant

Period Covered: June 21, 2004 – May 19, 2008

Job Description:

 Responsible of receiving intakes coming from UK, HK and India

 Responsible for sorting and tipping of intakes
 Responsible for Invoice making
 Checking and putting it in the respective places
 Checking the order sheet coming from different stores, UAE ( Wafi, DFC, Dubai, Abu Dhabi and
Sharjah ) Non-UAE ( Oman, Bahrain, Qatar )
 Picking of the items according to the check list
 Double checking the picked items
 Packing and dispatching according to the time zone\

I hereby certify the above information is true and correct to the best of my knowledge and belief

.Joel C. Francisco