Professional Documents
Culture Documents
AM Train ASEAN National Assessor Draft 190115
AM Train ASEAN National Assessor Draft 190115
Assessor
NTA 2
Assessor Manual
Train the Trainer –
ASEAN National
Assessor
NTA 2
Assessor Manual
Project Base
William Angliss Institute of TAFE
555 La Trobe Street
Melbourne 3000 Victoria
Telephone: (03) 9606 2111
Facsimile: (03) 9670 1330
Acknowledgements
Project Director: Wayne Crosbie
Project Manager Jim Irwin
Chief Writer: Alan Hickman
Subject Writer: Alan Hickman
Editor: Jim Irwin
DTP/Production: Daniel Chee, Mai Vu, Cindy Curran
The Association of Southeast Asian Nations (ASEAN) was established on 8 August 1967. The Member
States of the Association are Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia,
Myanmar, Philippines, Singapore, Thailand and Viet Nam.
The ASEAN Secretariat is based in Jakarta, Indonesia.
General Information on ASEAN appears online at the ASEAN Website: www.asean.org.
All text is produced by William Angliss Institute of TAFE for the ASEAN Project on “Training of ASEAN
Master Trainers and Master Assessors for Front Office, Food and Beverage Services and Food
Production Divisions”.
This publication is supported by the Australian Government’s aid program through the ASEAN-
Australia Development Cooperation Program Phase II (AADCP II).
Copyright: Association of Southeast Asian Nations (ASEAN) 2015.
All rights reserved.
Disclaimer
Every effort has been made to ensure that this publication is free from errors or omissions. However,
you should conduct your own enquiries and seek professional advice before relying on any fact,
statement or matter contained in this book. The ASEAN Secretariat and William Angliss Institute of
TAFE are not responsible for any injury, loss or damage as a result of material included or omitted
from this course. Information in this module is current at the time of publication. Time of publication is
indicated in the date stamp at the bottom of each page.
Some images appearing in this resource have been purchased from stock photography suppliers
Shutterstock and iStockphoto and other third party copyright owners and as such are non-transferable
and non-exclusive. Clip arts, font images and illustrations used are from the Microsoft Office Clip Art
and Media Library. Some images have been provided by and are the property of William Angliss
Institute.
Additional images have been sourced from Flickr and SXC and are used under Creative Commons
licence: http://creativecommons.org/licenses/by/2.0/deed.en
File name: AM_Train_ASEAN_national_assessor_draft_190115
Table of contents
Competency Based Assessment (CBA) – An Introduction for Assessors .......................... 1
Competency standard ..................................................................................................... 11
Oral questions................................................................................................................. 17
Written questions ............................................................................................................ 25
Answers to written questions .......................................................................................... 37
Observation checklist ...................................................................................................... 47
Third Party Statement ..................................................................................................... 51
Competency recording sheet .......................................................................................... 53
© ASEAN 2015
Assessor Manual
Train the Trainer – ASEAN National Assessor
© ASEAN 2015
Assessor Manual
Train the Trainer – ASEAN National Assessor
Competency Based Assessment (CBA) – An introduction for assessors
For each unit of competency a number of assessment tools have been identified
including:
Work Projects
Oral Questions
Written Questions
Third Party Statements
Observation Checklists.
Instructions and Evidence Recording Sheets have been identified in this Assessment
Manual for use by Assessors.
Whilst the above mentioned assessment methods are suggested assessment methods,
the assessor may use an alternate method of assessment taking into account:
a) The nature of the unit
b) The strengths of participants
c) The number of participants in the class
d) Time required to complete assessments
e) Time dedicated to assessment
f) Equipment and resources required.
Alternate assessment methods include:
Practical demonstrations
Practical demonstrations in simulated work conditions
Problem solving
Portfolios of evidence
Critical incident reports
Journals
Oral presentations
Interviews
Videos
Visuals/slides/audiotapes
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Competency Based Assessment (CBA) – An introduction for assessors
Case studies
Log books
Projects and Role plays
Group projects
Recognition of Prior Learning.
Whilst there is no specific instruction or evidence collection documents for all the
alternative assessment methods, assessors can record competency in the ‘Other’ section
within the ‘Competency Recording Sheet’.
Assessing Competency
Competency based assessment does not award grades, but simply identifies if the
participant has the knowledge, skills and attitudes to undertake the required task to the
specified standard.
Therefore, when assessing competency, an assessor has two possible results that can be
awarded:
‘Pass Competent’ (PC)
‘Not Yet Competent’ (NYC).
Pass Competent (PC)
If the participant is able to successfully answer or demonstrate what is required, to the
expected standards of the performance criteria, they will be deemed as ‘Pass Competent’
(PC).
The assessor will award a ‘Pass Competent’ (PC) if they feel the participant has the
necessary knowledge, skills and attitudes in all assessment tasks for a unit.
Not Yet Competent’ (NYC)
If the participant is unable to answer or demonstrate competency to the desired standard,
they will be deemed to be ‘Not Yet Competent’ (NYC).
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This does not mean the participant will need to complete all the assessment tasks again.
The focus will be on the specific assessment tasks that were not performed to the
expected standards.
The participant may be required to:
a) Undertake further training or instruction
b) Undertake the assessment task again until they are deemed to be ‘Pass Competent’.
The ‘Regional Qualifications Framework and Skills Recognition System’, also known as
the ‘RQFSRS’ is the overriding educational framework for the ASEAN region.
The purpose of this framework is to provide:
A standardised teaching and assessment framework
Mutual recognition of participant achievement across the ASEAN region. This includes
achievement in individual Units of Competency or qualifications as a whole.
The role of the ‘RQFSRS’ is to provide, ensure and maintain ‘quality assurance’ across all
countries and educational providers across the ASEAN region
Recognition of Prior Learning is the process that gives current industry professionals who
do not have a formal qualification, the opportunity to benchmark their extensive skills and
experience against the standards set out in each unit of competency/subject.
This process is a learning and assessment pathway which encompasses:
Recognition of Current Competencies (RCC)
Skills auditing
Gap analysis and training
Credit transfer.
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Competency Based Assessment (CBA) – An introduction for assessors
The rights of the candidate are protected during and after the assessment
Personal and interpersonal factors that are not relevant to the assessment of
competency must not influence the assessment outcomes
The candidate is made aware of rights and process of appeal
Evidence that is gathered during the assessment is verified for validity, reliability,
authenticity, sufficiency and currency
Assessment decisions are based on available evidence that can be produced and
verified by another assessor
Assessments are conducted within the boundaries of the assessment system policies
and procedures
Formal agreement is obtained from both the candidate and the assessor that the
assessment was carried out in accordance with agreed procedures
The candidate is informed of all assessment reporting processes prior to the
assessment
The candidate is informed of all known potential consequences of decisions arising
from an assessment, prior to the assessment
Confidentiality is maintained regarding assessment results
The assessment results are used consistently with the purposes explained to the
candidate
Opportunities are created for technical assistance in planning, conducting and
reviewing assessment procedures and outcomes.
Instructions
General instructions for the assessment:
Assessment should be conducted at a scheduled time that has been notified to the
candidate
Facilitators must ensure participants are made aware of the need to complete
assessments and attend assessment sessions
If a participant is unable to attend a scheduled session, they must make arrangements
with the Assessor to undertake the assessment at an alternative time
At the end of the assessment the Assessor must give feedback and advise the
participant on their PC/NYC status
Complete the relevant documentation and submit to the appropriate department.
Preparation
Gain familiarity with the Unit of Competency, Elements of Competency and the
Performance Criteria expected
Study details assessment documentation and requirements
Brief candidate regarding all assessment criteria and requirements.
Briefing Checklist
Begin the assessment by implementing the following checklist and then invite the
candidate to proceed with assessment.
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Competency Based Assessment (CBA) – An introduction for assessors
Assessors can use the following phrase as a guide (where an ‘X’ is identified, please
input appropriate information):
“At the end of each Element of Competency there are Work Projects which must be
completed. These projects require different tasks that must be completed.
These work projects are part of the formal assessment for the unit of competency
titled X:
You are required to complete these activities:
a) Using the ‘X’ method of assessment
b) At ‘X’ location
c) You will have ‘X time period’ for this assessment
You are required to compile information in a format that you feel is appropriate to
the assessment
Do you have any questions about this assessment?”
Commence Work Project assessment:
The assessor may give time for participants to review the questions at this time to
ensure they understand the nature of the questions. The assessor may need to
clarify questions
Participants complete work projects in the most appropriate format
Participants must submit Work Project evidence to the assessor before the
scheduled due date
Assessor must assess the participant’s evidence against the competency standards
specified in each Element of Competency and their own understanding. The assessor
can determine if the participant has provided evidence to a ‘competent’ standard
Transcribe results/details to Competency Recording Sheet
Forward/file assessment record.
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Competency Based Assessment (CBA) – An introduction for assessors
Assessor must assess the participant’s written answers against the model answers
provided as a guide, or their own understanding. The assessor can determine if the
participant has answered the questions to a ‘competent’ standard
Transcribe results/details to Competency Recording Sheet
Forward/file assessment record.
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A meeting must take place between the Assessor and the Third Party to explain and
demonstrate the use of the Third Party Statement.
To complete the Third Party Verification Statement the Assessor must:
Insert candidate name
Insert name and contact details of the Third Party
Tick the box to indicate the relationship of the Third Party to the candidate
Present the partially completed form to the Third Party for them to finalise
Collect the completed form from the Third Party
Transcribe results/details to Competency Recording Sheet for candidate
Forward/file Third Party Statement.
The Third Party must:
Record their belief regarding candidate ability/competency as either:
Pass Competent = Yes
Not Yet Competent = No
Unsure about whether candidate is competent or not = Not Sure
Meet briefly with the assessor to discuss and/or clarify the form.
This source of evidence combines with other forms of assessment to assist in determining
the ‘Pass Competent’ or ‘Not Yet Competent’ decision for the candidate.
A separate Third Party Statement is required for each Competency Unit undertaken by
the candidate.
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Competency standard
Competency standard
UNIT TITLE: Train the Trainer – ASEAN National Assessor NOMINAL HOURS: 35
UNIT NUMBER: NTA 2
UNIT DESCRIPTOR: This unit deals with the skills, knowledge and attitudes required to train experienced industry assessors to assess
vocational training using ASEAN Toolboxes.
ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE
Element 1: Describe essentials of vocational Unit Variables
training delivery using ASEAN Toolboxes The Unit Variables provide advice to interpret the scope and context of this unit of
1.1 Identify and describe elements competence. It relates to the unit as a whole and facilitates holistic assessment.
underpinning the Toolbox project Elements underpinning the Toolbox project will include:
1.2 Define Competency Based Training and Common ASEAN Tourism Curriculum
Competency Based Assessment
Regional Qualifications Framework and Skills Recognition System
1.3 Characterise role of ASEAN trainers and
assessors ASEAN Common Competency Standards for Tourism Professionals
1.4 Detail structure of vocational training using Mutual Recognition Arrangement
ASEAN Toolboxes Recognition of Prior Learning
1.5 Describe components of an ASEAN Regional Secretariat
Toolbox
Competency Based Training and Competency Based Assessment will include:
Element 2: Implement assessment of an
ASEAN Competency Standard Definition of Competency Based Training
2.1 Plan and prepare for assessment of an Rationale for Competency Based Training
ASEAN Competency Standard Benefits of Competency Based Training
2.2 Conduct assessment of an ASEAN Definition of Competency Based Assessment including Principles of Assessment and
Competency Standard Rules of Evidence
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Competency standard
2.3 Evaluate ASEAN assessment Role of Competency Based Assessment in Competency Based Training and its
relationship to Competency Based Training.
Role of ASEAN trainers and assessors will include:
Definition of roles and responsibilities of an ASEAN toolbox trainer
Explanation of nature of relationship between ASEAN toolbox trainers and assessors
Structure of vocational training using ASEAN Toolboxes will include:
Identification of Labour Divisions
Identification of Unit Titles for ASEAN Toolboxes developed
Identification of qualifications available under the ASEAN Regional Qualifications
Framework and Skills Recognition System
Explanation of concept of Packaging Rules to develop ASEAN qualifications
Components of an ASEAN Toolbox will include:
Identification and explanation of contents of an ASEAN Toolbox Competency Standard
Identification and explanation of contents of an ASEAN Toolbox Trainee Manual:
Identification and explanation of contents of an ASEAN toolbox PowerPoint slide show
Identification and explanation of contents of an ASEAN toolbox Trainer Guide
Identification and explanation of contents of an ASEAN toolbox Assessor Manual:
Plan and prepare for assessment of an ASEAN Competency Standard will include:
Review of Competency Standard
Determination of assessment approach
Preparation of assessment plan
Selection and scheduling of assessment activities/instruments
Liaison with trainer
Organisation of assessment environment
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Competency standard
Assessment Guide
The following skills and knowledge must be assessed as part of this unit:
Demonstrated ability to gather sufficient evidence to make a valid ‘Competent’/’Not Yet
Competent’ decision ensuring compliance with accepted Principles of Assessment and
Rules of Evidence for Competency Based Assessment.
Linkages To Other Units
Train the Trainer – ASEAN Master Trainer (MTA12).
Train the Trainer – ASEAN Master Assessor (MTA 2)
Train the Trainer – ASEAN National Trainer (NTA 1).
Critical Aspects of Assessment
Evidence of the following is essential:
Features and content of ASEAN toolboxes
Demonstrated ability to apply Competency Based Assessment strategies to assess a
nominated student cohort for an identified ASEAN toolbox including preparation of
necessary support materials and documentation which must include application and
assessment (including appropriate modification/contextualisation as necessary) of:
Work projects provided in the toolbox
Oral questions provided in the toolbox
Written questions provided in the toolbox
Observation Checklist provided in the toolbox
Third Party Statement provided in the toolbox
Other assessment evidence deemed appropriate for the unit and/or student
Demonstrated ability to complete necessary documentation to record the assessment
conducted and the student outcomes.
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Competency standard
Context of Assessment
This unit may be assessed in a training institution or a workplace:
Assessment must include practical demonstration of assessment of a nominated ASEAN
toolbox to a student group
Implementation of assessment must include use of assessment items contained in
relevant ASEAN Assessment Manual.
Resource Implications
Training and assessment to include access to a suitably equipped training facility that
provides the candidate with an opportunity to demonstrate application of assessing learners
in the competencies and requirements of a nominated ASEAN Toolbox.
Assessment Methods
The following methods may be used to assess competency for this unit:
Observation of practical performance
Oral and written questions
Portfolio of evidence/written work
Third party reports.
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Competency standard
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Oral questions
Oral questions
Student name
Assessor name
Location/venue
Instructions 1. Ask student questions from the attached list to confirm knowledge, as
necessary
2. Place tick in boxes to reflect student achievement (Pass Competent
‘PC’ or Not Yet Competent ‘NYC’)
3. Write short-form student answer in the space provided for each
question.
Response
Questions
PC NYC
1. Identify and describe three elements underpinning the Toolbox project.
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Oral questions
Response
Questions
PC NYC
3. In your own words define Competency Based Assessment.
4. Tell me what you believe are the roles and responsibilities of an ASEAN
toolbox trainer.
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Oral questions
Response
Questions
PC NYC
6. What are the six Labour Divisions to which the Toolboxes apply?
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Oral questions
Response
Questions
PC NYC
9. Identify one Labour Division and name the qualifications provided for
under the Qualifications Framework.
10. Name one qualification and describe the Packaging Rules which apply
to units for that qualification.
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Oral questions
Response
Questions
PC NYC
12. In your own words identify and explain the contents of an ASEAN
Toolbox ‘Trainee Manual’.
14. In your own words identify and explain the contents of an ASEAN
Toolbox ‘Trainer Guide.
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Oral questions
Response
Questions
PC NYC
15. What assessment tools/items are provided for in the Assessor Manual of
an ASEAN toolbox?
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Oral questions
Response
Questions
PC NYC
18. Discuss the actual assessment of the unit you used in your response to
the previous question.
19. For the unit you have just told me about, what did you do to evaluate
your assessment and what were the results of your evaluation?
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Written questions
Written questions
Train the Trainer – ASEAN National Assessor – NTA 2
Student Name: __________________________________________________________
1. List four impediments to tourism growth in the ASEAN region which provided the
basis/rationale for the Toolbox project.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
2. Who were the major stakeholders in the Program which delivered the Toolboxes?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
3. What is the generic term used to describe the principles which underpin Toolbox
training delivery and assessment?
_____________________________________________________________________
_____________________________________________________________________
4. What is the name of the Australian Institute that developed the Toolboxes?
_____________________________________________________________________
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Written questions
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
6. What does RQFSRS stand for? How many units are there under it? How many
qualifications are provided for under the RQFSRS?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
7. What does ACCSTP stand for? What are they/what is their role?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
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Written questions
8. What does MRA stand for and what are its intentions?
_____________________________________________________________________
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9. Define ‘competency’.
_____________________________________________________________________
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____________________________________________________________________
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13. What are the topics for the ‘Rules of Evidence’ for CBA?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
14. Identify six of the common roles and responsibilities of an ASEAN toolbox Trainer.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
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Written questions
15. Name the six factors which should characterise the nature of the relationship
between ASEAN Toolbox Trainers and Assessors.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
16. Give four reasons which illustrate the importance of/need for a relationship between
ASEAN Toolbox Trainers and Assessors.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
17. List three ways ASEAN Toolbox Trainers and Assessors can create and maintain
the necessary relationship required between them.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
18. What are the six Labour Divisions to which the Qualifications Framework/CATC
applies?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
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Written questions
19. What is the name of the website where you can access all the competency
standards and toolbox resources, and what is the Username and Password to
access the site?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
20. Name all the qualifications provided for under one of the Labour Divisions under the
Qualifications Framework.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
21. What is the role/function of Packaging Rules for qualifications under the RQFSRS?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
22. How can you identify the Packaging Rules for a qualification under the RQFSRS?
____________________________________________________________________
____________________________________________________________________
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_____________________________________________________________________
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24. What is identified in the notes as ‘the heart of the Trainee Manual’?
_____________________________________________________________________
25. Name six common components of the ASEAN toolbox Trainee Manual.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
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26. What are the two components which comprise the slides in an ASEAN toolbox
PowerPoint presentation?
____________________________________________________________________
____________________________________________________________________
27. Is it compulsory for Trainers to use the ‘Classroom Activities’ contained in the
ASEAN toolbox PowerPoint presentations when delivering their training?
____________________________________________________________________
28. What is the role of the Trainer Guide supplied as part of ASEAN toolboxes, and
where can Trainers obtain a copy?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
29. List six standard components of all ASEAN toolbox Assessor Manuals.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
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32. Identify and describe the five types of assessment to consider as part of the
assessment process.
_____________________________________________________________________
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_____________________________________________________________________
_____________________________________________________________________
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Written questions
34. Identify and describe three assessment methods identifying the assessment tools
which would be used to support/enable each one.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
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____________________________________________________________________
____________________________________________________________________
35. Describe five activities which may be included in preparing the candidates for the
assessment/verifying assessment with the candidate.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
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_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
38. What is the name of the document provided in every Toolbox which is used to
record the assessment which has been undertaken/completed for each candidate?
_____________________________________________________________________
39. List five issues/topics which need to be considered as part of the evaluation process
following assessments.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
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Answers to written questions
1. List four impediments to tourism growth in the ASEAN region which provided
the basis/rationale for the Toolbox project.
2. Who were the major stakeholders in the Program which delivered the
Toolboxes?
The Australian Government aid agency ‘AusAid’ who funded the project through
the ASEAN-Australia Development Cooperation Program (AADCP1)
The ten ASEAN Member States – Brunei Darussalam, Cambodia, Indonesia,
Laos PDR, Malaysia, Myanmar, the Philippines, Singapore, Thailand, Viet Nam
The ASEAN Secretariat based in Jakarta, Indonesia.
3. What is the generic term used to describe the principles which underpin
Toolbox training delivery and assessment?
4. What is the name of the Australian Institute that developed the Toolboxes?
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Answers to written questions
6. What does RQFSRS stand for? How many units are there under it? How many
qualifications are provided for under the RQFSRS?
7. What does ACCSTP stand for? What are they/what is their role?
8. What does MRA stand for and what are its intentions?
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Answers to written questions
9. Define ‘competency’.
No model answer.
No model answer.
Fairness
Reasonable adjustment
Reliability
Flexibility
Validity.
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Answers to written questions
13. What are the topics for the ‘Rules of Evidence’ for CBA?
Valid
Sufficient
Authentic
Current.
14. Identify six of the common roles and responsibilities of an ASEAN toolbox
Trainer.
15. Name the six factors which should characterise the nature of the relationship
between ASEAN Toolbox Trainers and Assessors.
Openness
Fact-based communication
Cooperation
Collaboration
Harmony
Mutual learning.
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Answers to written questions
16. Give four reasons which illustrate the importance of/need for a relationship
between ASEAN Toolbox Trainers and Assessors.
17. List three ways ASEAN Toolbox Trainers and Assessors can create and
maintain the necessary relationship required between them.
Communicating regularly
Setting a meeting schedule
Sharing information
Having an open door policy in relation to working cooperatively with the other
person
Acknowledging what others do.
18. What are the six Labour Divisions to which the Qualifications
Framework/CATC applies?
Food Production
Food and Beverage Service
Front Office
Housekeeping
Tour Operation
Travel Agencies.
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Answers to written questions
19. What is the name of the website where you can access all the competency
standards and toolbox resources, and what is the Username and Password to
access the site?
Website = Waseantourism.com
Username = guest
Password = guest1
20. Name all the qualifications provided for under one of the Labour Divisions
under the Qualifications Framework.
No model answer.
21. What is the role/function of Packaging Rules for qualifications under the
RQFSRS?
22. How can you identify the Packaging Rules for a qualification under the
RQFSRS?
No model answer as such but response must name and describe ten of the
following:
Unit Title
Unit Number
Nominal Hours
Unit Descriptor
Elements
Performance Criteria
Unit Variables
Assessment Guide
Linkages to other Units
Critical Aspects of Assessment
Context of Assessment
Resource Implications
Assessment Methods
Key Competencies for the Unit.
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Answers to written questions
24. What is identified in the notes as ‘the heart of the Trainee Manual’?
Notes/training content for the students – the information for the unit.
25. Name six common components of the ASEAN toolbox Trainee Manual.
No model answer.
26. What are the two components which comprise the slides in an ASEAN toolbox
PowerPoint presentation?
Student’s view
Presenter’s view.
27. Is it compulsory for Trainers to use the ‘Classroom Activities’ contained in the
ASEAN toolbox PowerPoint presentations when delivering their training?
No.
28. What is the role of the Trainer Guide supplied as part of ASEAN toolboxes,
and where can Trainers obtain a copy?
Is intended for use only by the Trainer – and not intended for release to students
Gives relevant information about the Unit to Trainers in one convenient location
Should be used when planning and preparing training delivery
May be released to Assessors – to support the positive relationship which
should exist between Trainers and Assessors
Should be given to Trainers by the Training Provider when they are allocated a
Unit to deliver
Is available at waseantourism.com.
29. List six standard components of all ASEAN toolbox Assessor Manuals.
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Answers to written questions
32. Identify and describe the five types of assessment to consider as part of the
assessment process.
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34. Identify and describe three assessment methods identifying the assessment
tools which would be used to support/enable each one.
No model answer.
35. Describe five activities which may be included in preparing the candidates for
the assessment/verifying assessment with the candidate.
Make candidate feel ‘at home’ in the assessment location – because many
learners feel threatened/uneasy about being assessed
Confirm candidate is ready to be assessed
Advise candidate of applicable Appeals Processes available to them as
developed by the Training Provider
Explain the assessment - What is to be assessed; How it will be achieved; Why
the assessment is being done/why the candidate is being assessed
Provide the candidate with the standard against which they will be assessed
Explain the concept of ‘evidence’
Outline any other persons who may be involved in the assessment process Give
them confidence for the assessment process
Allow the candidate to ask questions about the assessment
Help set the scene for assessment and discuss the assessment process
Begin/develop the process of creating a relationship/rapport between the
candidate and the Assessor.
Work projects
Oral Questions
Written questions
Observation checklists
Third party statements.
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Answers to written questions
38. What is the name of the document provided in every Toolbox which is used to
record the assessment which has been undertaken/completed for each
candidate?
39. List five issues/topics which need to be considered as part of the evaluation
process following assessments.
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Observation checklist
Observation checklist
Student name
Assessor name
Location/venue
Dates of observation
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Strengths:
Improvements needed:
General comments:
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Observation checklist
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Third party statement
The student is being assessed against industry competency standards and we are seeking
your support in the judgement of their competence.
Please answer these questions as a record of their performance while working with you.
Thank you for your time.
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Third party statement
Send to:
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Competency recording sheet
Name of Assessor/s
Comments/observations by
assessor/s
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Competency recording sheet
Place a tick () in the column to reflect evidence obtained to determine Competency of the student for each Performance Criteria.
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