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To : All Employees
From : St. Kartono
Subject : Ordering Supplies
Date : April 4th, 2006
All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be
on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please
plan ahead. It takes two to six weeks to order supplies.

1) The memo is addressed to…

a) New employees
b) Mr. St. Kartono
c) Head of personnel
d) All employees
2) What should they do with the request?
a) Write down on a paper
b) Typed and signed
c) Write and sign
d) signed
3) When must employees submit their request?
a) In first two weeks each month
b) Within six weeks
c) By the end of the month
d) Immediately
4) What does the memo concern?
a) Overdue accounts
b) Office furniture
c) Supply request
d) Typewriters
5) What will happen to handwritten request?
a) They will not be accepted
b) They will be approved quickly
c) They will be read carefully
d) They will be sent to accounting

To : Dimas Jayadiningrat
From : Henry Dimeja
Public relation Manager
Subject : Press Conference of the Concert
Date : April 11st , 2006
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Please attend the press conference at Plaza Indonesia on Thursday, April 13th, 2006 at 11 a.m. on behalf of the
choreographer team. Cover everything you need for the conference by yourself.

6) What is Dimas Jayadiningrat?

a) Dancer
b) Singer
c) Choreographer
d) Photographer
7) When will the press conference be held?
a) Tuesday, April 13th , 2006
b) Tuesday, 11th, 2006
c) Thursday, April 13th, 2006
d) Thursday, April 11th, 2006
8) Where will Dimas come for the press conference?
a) Hotel Indonesia
b) Karawaci Mall
c) Plaza Indonesia
d) Taman Indonesia
9) What should Dimas do relating to his needs?
a) To cover everything by themselves.
b) To buy everything by himself.
c) To cover his needs by himself.
d) To buy his needs by himself.
10) What is Henry Dimeja?
a) HRD Manager.
b) PR Manager.
c) Man Power Manager.
d) Accounting Manager.

To : All employees
From : Donetta Muscillo
Safety Coordinator
Date : June 1st, 2006
Sub. : Fire doors.
Employees are reminded that door designated as fire doors must stay closed at all times. The purpose of fire
doors is to help direct smoke away from areas where people are working in case of a fire in the building. Even
though the weather is hot and the repair to the company is air conditioner are not complete, keeping the fire
doors open is dangerous and is not allowed.

11) What is the writer of the memo?

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a) Account Manager
b) Human Resources Department
c) Safety Coordinator
d) Marketing Manager
12) What kind of memo is this?
a) A notice about new policy
b) A safety warning
c) A Personnel memo
d) A Reception invitation
13) What is the purpose of fire doors?
a) To keep smoke away from people.
b) To provide escape routes.
c) To keep fire from spreading.
d) To contain heat.
14) Why were employees probably keeping the fire doors open?
a) To set to a higher door
b) To go from office to office
c) To look at the view
d) To let in cool air
15) What is the prohibition of the fire door?
a) Let it open
b) Both open and close
c) Keep it always close
d) whatever you like.

To : Comy Semiawan
Senior Secretary
From : Arnoldus Namang
Date : May 3rd,2006
Sub : Steve Wilder, American Interior Designer
Mr. Wilder will be visiting our office on Friday, May 5th, 2006. I would like you to prepare the concept of our
new building’s Interior for him. He will arrive in the morning before.

16) What is Steve Wilder’s occupation?

a) a teacher
b) an Interior Designer
c) Secretary
d) Manager
17) Who is Mr. Namang?
a) a designer
b) junior secretary
c) Comy’s boss
d) Steve’s boss
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18) When was the memorandum made?
a) in the morning
b) before noon
c) May 5th, 2006
d) may 3rd, 2006
19) When will Mr. Wilder visit their office?
a) at night
b) in the afternoon
c) May 3rd 2006
d) May 5th 2006
20) When will Mr. Wilder come exactly?
a) before 12 P.M
b) after 12 P.M
c) after 7 P.M
d) after 9 P.M
21) Where does Mr. Wilder come from?
a) America
b) Australia
c) German
d) Canada
To : Ariyadi
Accounting Manager
From : Antonius Indra Pamungkas
Director
Date : April 21st, 2006
Sub : Analyzing Possibilities
From the last two years financial condition, analyze some possibilities to increase the salary and to give higher
healthy insurance. I would like to accept your report in two weeks.

22) What does the Memo concern?

a) Increase the salary
b) Analyzing Possibilities
c) Give healthy insurance
d) Make an annual report.
23) What is the basic data of analyzing the possibilities?
a) Marketing conditions
b) Company condition s
c) Personnel conditions
d) Financial conditions
24) How long the time given to finish the analysis?
a) Two weeks
b) Two months
c) Three weeks
d) Three months
25) What possibilities do they analyze?
a) To have longer holiday.
b) To give higher healthy insurance
c) To increase the salary
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d) To increase the salary and to give higher healthy insurance

To : Mr. Totok
From : Director
Subject : Head of Marketing meeting
Date : April 5th, 2006
Please attend the meeting at Sheraton Hotel on Saturday, April 8th, 2006 at 9 a.m. on behalf of the director.
Looking forward to your report upon the completion of the meeting.

26) What should the receiver do?

a) Arrange a meeting
b) Meet the director
c) represent the director
d) bring the report to the meeting
27) When did the director write the memo?
a) April 3rd, 2006
b) April 5th, 2006
c) April 8th, 2006
d) April 7th, 2006
28) Who is the addressee of the memo?
a) Head of marketing
b) Mr. Totok
c) Head of personnel
d) Director
29) What should he do after attending the meeting?
a) Arrange a meeting
b) Meet the director
c) represent the director
d) bring the report to the meeting
30) Where will the meeting placed?
a) Marketing room
b) Melia Purosani Hotel
c) Director room
d) Sheraton Hotel
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To : All employees
From : Security
Date : May 30, 2006
Sub : Visitors
Your visitors are asked to sign in at the reception desk. The receptionist will call your office to admit them. You
must come to the reception area and escort your visitors to your office.

31) What must visitors do?

a) Call your office.
b) Admit themselves.
c) Leave before closing
d) Sign in.
32) In the second sentence, what does them refer to?
a) Signature
b) Visitors
c) Receptionists
d) Employees
33) What does admit mean in this passage?
a) To send.
b) To state.
c) To let enter.
d) To release.
34) Who must be escorted?
a) Children
b) All visitors.
c) Receptionist
d) Office personnel
35) Who is the writer of the memo?
a) Personnel Manager.
b) Security
c) Marketing manager
d) Public relation staf
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Dear, Viana.
Remember, we've had an appointment to go swimming, after school. I'll be waiting for you at home. After
having lunch and a nap, please be prepared to go. Don't forget to bring your swimsuit. We will go there by
bicycle.
Rere

36) What should they do before going swimming?

a) Make an appointment and prepare everything
b) Have lunch and bring a swimsuit
c) Have a nap and ride a bicycle
d) Have lunch and a nap
37) When will they go swimming?
a) In the morning
b) In the evening
c) In the afternoon
d) At night
38) Where will Rere be waiting for Viana?
a) At school
b) At her home
c) At the swimming pool
d) At Viana's home

To : John Cena
Senior Secretary
From : Andy wright
Date : May 3rd, 2017
Sub : Steve Wilder, American Interior Designer
Mr. Wilder will be visiting our office on Friday, May 5th, 2017. I would like you to prepare the concept of our
new building’s Interior for him. He will arrive in the morning before.
39) What is Steve Wilder’s occupation?
a) A teacher
b) An Interior Designer
c) Secretary
d) Manager
40) Who is Mr. Andy wright?
a) A designer
b) Junior secretary
c) John' boss
d) Steve’s boss
41) When will Mr. Wilder visit their office?
a) At night
b) In the afternoon
c) May 3rd 2017
d) May 5th 2017
42) Where does Mr. Wilder come from?
a) America
b) Australia
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c) German
d) Canada

To : Office Staf
From : Bill Jones, Director
Subject : Lunch Hour
All staf members are requested to eat their lunch in the employees lounge only. Please don’t take food into the
conference room and please don’t eat at your desk. We want to keep the office clean. A dining table and chairs
are available in the break room for your comfort. We also plan to buy a small refrigerator. Thank you for your
cooperation.

43) What is the purpose of this memo?

a) to invite staf members to a special lunch.
b) To announce a conference.
c) to discuss how the office is cleaned.
d) to explain to staf where they may eat.
44) Who is Bill Jones?
a) The director
b) A meal planner
c) An office cleaner
d) A lunch server
45) What are stafs asked to do?
a) eat at their desks.
b) clean the table in the break room.
c) keep food out of the conference room.
d) buy their food at the store.

Interoffice Memorandum
To : All Department Supervisors
From : J. Reinhardt
Personnel officer
Sub : Summary of 3/24 training session on improving job performance.
Date : May 4, 2006
Employees work best if they are happy. As a supervisor, there are things you can do to increase employee’s job
satisfaction. Make sure your employees understand what they have to do. Give them proper and thorough
training so they can do it well, and give the opportunities to bring that training up to date. Make sure that
employees have freedom to exercise their own judgment, to ofer their suggestion, and to point out problems.
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Most of all, make sure that you tell them they are doing a good job, not only during special assignments but
when they maintain a high standard of routine work.

46) Who wrote this Memo?

a) Supervisor Department office
b) Head of Fischer Communication Company
c) Personnel officer
d) Accounting department officer
47) When do employees do their best work?
a) When they are challenged
b) When they are happy
c) When they are busy
d) When they are pressured
48) Once you have trained an employee, what should you do?
a) Provide ways to update training
b) Make the employee train others
c) Move the employee to a diferent job
d) Control his or her chance to practice
49) What is NOT mentioned as a freedom employees should have?
a) Exercise their own judgment
b) Ofer suggestions
c) Make changes
d) Point out problems
50) What should a boss praise employees for?
a) Exercising their freedom
b) Staying happy
c) Accepting special assignments
d) Doing consistently good work