WORLDTRACER®
GLOBAL TRACING AND MATCHING OF LOST & FOUND BAGGAGE
Airlines and ground handlers need a standardized global system to report lost and found baggage as stipulated
by the Montreal Convention and IATA Resolution 743. Airlines and ground handlers need to ensure that
baggage is found and repatriated as quickly as possible, in order to reduce costs.
ISSUES
In-house tracing systems
expensive to maintain
• Your function as an airline is to
transport passengers - not
develop software or run a data
center which would add to your
overhead.
Improve baggage performance
• Mishandling rate needs to be
reduced and must be reported
accurately.
One system in use by all stations
• You need to ensure that agents
use the same system to report all
lost and found baggage wherever
they may be.
Improve costs of repatriation
• As an airline or ground handler
you must locate bags quickly.
Reduce ground-handling costs
• Do more with less staff.
Lower training costs
• Implementing new systems and
training agents is expensive.
ADD DIVISION TITLE
SOLUTION BENEFITS
• WorldTracer® is a centrally
managed tracing and matching
• Reduces TCO compared to in-
house systems 500+
service that enables airlines and customers globally
agents to trace lost and found • Improves baggage mishandling
baggage across the globe. performance and reduces costs
• Through a global database of lost
and found data, bags are traced
and matched using IATA
• Enhances and manages
the customer experience
2,800+
standards for quick repatriation. airports use
• Delivered over legacy
• Reduces training requirements WorldTracer
connections and graphical user
when using GUIs
interfaces (GUIs), it is
unmatchable in its global reach.
• New user interface is easier to
• Provides a suite of modules that
use and to train from and is
allows airlines to deploy
provided as standard to tracing
functionality directly to
module.
passengers, who can then report
and track claims online. Mobility
• Reduces fraudulent claims
solutions enable agents to roam
through claims management
the airport to help passengers
report a missing bag.
• By using additional reporting • Lowers ground-handling costs
options, customers can assess
the efficiency of their arrival
• Modular – buy what you need
operations globally.
 SOLUTION COMPONENTS CASE STUDY
HOW DOES IT WORK?
1. Fully managed support • SITA’s WorldTracer® system was
Globally available and serviced by baggage experts. developed in 1991 in conjunction with
IATA, which is a co-sponsor today.
2. 24/7/365 monitoring
• The application has developed and
Monitored 24/7/365 in SITA’s data centers
improved since the old mainframe was
3. Graphical user interfaces and legacy connections
modernized in 2007.
All customers are provided with a new user interface
• WorldTracer is used by over 500
as standard. All WorldTracer Web customers
customers worldwide, including most
migrate to the new user interface.
small and large international airlines.
4. Web services interface
Customers who wish to build their own applications
• A major international carrier subscribes
can interface with industry standard web services
to all WorldTracer modules to ensure
interface now with multi-version and hot fix support.
that its baggage service operations are
5. Direct passenger self-service options consistent throughout the world.
Internet Passenger Display enables the traveler to
• This carrier recently rolled out an SMS
check the status of their report via the Internet helping
notification system in all of its
to reduce ground-handling costs.
outstations. It now notifies passengers
6. Baggage statistics reports when they can expect their bags to be
Airlines can assess the performance of their stations delivered through the use of the flight
• Found bags are reported in WorldTracer® and can then assign resources to resolve issues information service.
• Passenger can report details of missingbags before they affect the passenger experience. • This airline is also developing its own
using WorldTracer
7. Tablet solutions user applications by integrating with
• IATA standard attributes are entered into the
Enables agents to take the application with them in WorldTracer using the WorldTracer
system.
order to process bags and passenger reports on site. interface, which is an API (application
• WorldTracer matches bag details based on
8. SMS and e-mail passenger notifications programming interface) based on web
those attributes.
services. This module offers the airline
• Passengers updated via Internet, SMS or e- Improve the passenger experience by notifying when
flexibility in developing their own user
mail. their bag is arriving when used jointly with flight
application based on their own delivery
• Bag is returned to passenger at either their information service.
temporary address or permanent address. schedule. This is all thanks to the new,
9. New User Interface in 2019
multi-version support built into the web
• Application is accessed in a variety of ways at WorldTracer Desktop is now provided as standard to
the airport and also at airline headquarters. services.
the tracing module.

For more information please contact us at

info@sita.aero