UnionBank PhilHealth EPRS

Client User Guide

 CLIENT USER GUIDE

July 2016 PhilHealth EPRS: Client User Guide

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 PRODUCT BACKGROUND

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 PRODUCT BACKGROUND
In line with the government’s push in improving their payment and collection facilities, the
Philippine Health Insurance Corporation (PhilHealth) is moving towards an electronic payment
scheme, through the EPRS facility .

The EPRS facility refers to a secure, online, and real-time payment channel, which allows
corporate clients to make their contribution payments to PhilHealth via their UnionBank
Account. UnionBank will be having a web service, which will allow PhilHealth to automatically
connect to our UnionBank Hub, and transmit real-time all the payment details made by
UnionBank Clients.

EPRS has the following features:

1. Secure Online Platform: UnionBank shall provide you access to OneHub for electronic
transmission of files and payments, reducing your paper work.
2. Near-Real time Posting: Up to date posting of files and payments for your convenience and
timely processing
3. Secure Online Platform: UnionBank shall provide you access to OneHub according to the
approval hierarchy that follows your corporate authorization model, ensuring security in
the handling and management of funds
4. Online Payment History: Reconcile your transactions easily by viewing your payment
advice or Special Bank Receipt available for 3 months

This manual will show you a step-by-step guide on how to file and make contribution payments
to PhilHealth via EPRS and UnionBank Hub.

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 RESPONSIBILITIES
The Client (Corporate) will be responsible for the following tasks involved in the
payment of PhilHealth contributions:

1. Creation of the required document, which confirms and validates the

enrollment of a PhilHealth corporate member to PhilHealth EPRS.
2. Secure a certification, such as the Statement of Premium Account (SPA) in
order to facilitate their enrollment access to UnionBank OneHub.
3. Maintain the necessary software, hardware, network connection to access
PhilHealth and UnionBank EPRS
4. Address the PhilHealth EPRS concerns, pertaining to PhilHealth contributions
of its corporate members.
5. Update the PhilHealth database and member records to reflect payments
made through UnionBank OneHub

The Bank will be responsible for the following tasks involved in the day-to-day
processing of PhilHealth contributions:

1. Maintain the necessary software, hardware, and programming of the

UnionBank OneHub facility, as well as its connectivity and ability to send and
receive XML messages.
2. Address the Hub concerns, pertaining to PhilHealth total contributions of
corporate clients.
3. Support and aid in the information dissemination on using PhilHealth EPRS

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 USING THE ONEHUB FACILITY

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 PAYMENT INITIATION
Upon the successful generation of the Statement of Premium Account (SPA) via the EPRS facility,
user must select Online Payment and select UnionBank as the payment method. The user will be
automatically redirected to the UnionBank OneHub website,
https://hub.unionbankph.com/B2bHub.

1 Processor logs in first in UnionBank OneHub to view the SPA and send it for approval by keying in
the Username provided by UnionBank, and its corresponding Password, and click ‘Log-in.’

If you’re an existing Philhealth payor via UnionBank hub, please use the same username and
password to log in.

If you’re not yet a Philhealth payor via UnionBank hub, you may enroll to this facility by submitting
the OneHub enrolment form to your Relationship Manager or Cash Solutions Manager.

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 PAYMENT INITIATION
2 If you’re an existing Philhealth payor via UnionBank hub, you’re access has been included with Doc
View/Pay under the Government-Philhealth tab. You may proceed with viewing and sending for
approval your Philheath contributions via this page.
For new users, please select Government > Philhealth > Doc View/Pay.

The SPA that has just been generated will be seen on the transaction summary. The SPA has
been successfully transmitted to UnionBank Hub if the document status displayed an “Ok”
status.

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 PAYMENT INITIATION
3 To proceed with the payment initiation, select the desired ‘Proposed Payment Date’ and
‘Payment Method’, then click ‘Send for Approval.’

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Key-in the proposed payment date. Click ‘Immediately’ to effect payment as soon as possible.
Select the ‘Payment Method’ from the dropdown list. Make some comments if necessary, and
click ‘Send for Approval.”

Future-dated payments
The company can opt to set its payment on a later date and time. This allows the company to
process their government payments before the due date. Their account will be debited based on
the selected date and time.

4 A window will appear, asking for a confirmation of the payment that will be made. Click ‘Ok’ to
confirm the request.

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 PAYMENT INITIATION
5 Click ‘here’ to proceed.

6 Input the Transaction Password, and click ‘Sign’ to continue.

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 PAYMENT INITIATION
7 Wait for the Status to display ‘Sent for Approval’ before clicking ‘Back’

8 The user will be redirected back to the transaction history page. The Payment Status should be
‘For Approval.’ Once done, log-out fro m the facility.

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 PAYMENT APPROVAL
1 OneHub follows the company’s approval hierarchy as per their SEC Certification. To begin, as
an Approver, input your Username provided by UnionBank, and its corresponding Password,
and click ‘Log-in.’
If you’re an existing Philhealth payor via UnionBank hub, please use the same username and
password to log in.

2 Select the ‘Funds’ tab then select the ‘For Approval Tab.’ Select ‘by Txn’ after, to see the
payment instructions initiated by the processor. The list of pending transactions for approval
will be displayed. Tick the box/es of the payment requests, and click ‘Approve’ or ‘Reject.’

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 PAYMENT APPROVAL
3 If the details are correctly shown, key in the ‘Transaction Password’, and click ‘Sign’

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4 Upon confirmation of the approver, the status will display ‘For Processing’. Go ‘Back’ to
continue.

If the request is rejected, the status will display ‘Rejected Successfully.’ The succeeding
approvers would not be able to see nor confirm any transaction requested by the processor.
Once they log-in, it will display, ‘Nothing to Approve.’

You may now log-off the system.

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 PAYMENT CONFIRMATION
1 Go back to the OneHub homepage, and log-in using the processor’s credentials.

2 Select the ‘Government’ tab. The recent transactions that were made will be shown. To
confirm that the transaction has been successfully approved, the Payment Status should
be ‘Paid’

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 PAYMENT CONFIRMATION
3 Should you wish to view and print your Special Banking Receipt, pls click on Paid and the ff.
pop-up box will appear. Then click on Show

4 The Special Banking Receipt will appear for printing. Please note that this is not a guarantee
that Philhealth has posted your payment on their side. You may check the status in their
website.

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