Minutes of the Meeting

Bank of the Philippine Islands

Balanga JP Rizal Branch (BR808)
February 28, 2019

Meeting was called to order at 6:20 pm at BPI Balanga Jp Rizal branch, Balanga City Bataan

Attendees:
Business Manager:
Asst. Business Manager:
Staffs:
Bancassurance Rep.:
Maria Angelita Magat
Eloisa Geneta
Marjaliza Marasigan
Amel Sinson
Zenaida Fernandez
Anne Marie Louise Tuason
Neil Joseph Maglaque
Emil Layug
Grace Salada

Agenda #1
Branch Business Review
a. Deposit Volume as of December 2018
b. Cross sell Fees as of December 2018
c. 3 Step Process to CATCH
(discussed by BM Maria Angelita Magat)

Having presented the figures on how the branch performed last year, our branch manager pointed out
that we should work even harder to accomplish our goals for this year. Even if we are able to achieve a
105.29% accomplishment on our branch deposit level, still, we have to do a lot of work acquiring new
clients and increasing our CASA

Branch Deposit Volume-Figures presented:

Total ADB as of FY Plan Variance vs FY Plan Percentage of
December 2018 Accomplishment
(ADB vs FY Plan
838, 353,123.40 769,232,000.00 26,453,731.69 105.29%

On the other hand, she reiterates that we should seriously work on our cross sell fees target this year.
Reminding us how important it is to offer the various products and services to our clients while
continuously giving them excellent customer service.

Cross Sell Fees as of December 2018-Figures presented:

Actual 2017 Cross Sell Cross Sell Fees as of FY Plan Percentage of
Fees December 2018 Accomplishment
3,116,323.59 3,546,701.12 4,520,000.00 78.47%
The 3-Step Process to CATCH has also been discussed thoroughly during the meeting. This three-simple-
step process is a vital tool in achieving our branch goals in terms of production. We are instructed to
keep on practicing these steps whenever we’re dealing with our clients. The TPM form acts as our
gateway on knowing our clients’ banking needs, thus, we could easily provide them with appropriate
solutions. In return, we, the bank could also benefit since the clients will avail other products and more
so, remain to be loyal with BPI.
Our branch manager also emphasized that we should keep on giving referrals to our BSE and help them
make successful bookings every day.

Agenda #2
Product Discussion

Two branch staffs were assigned to present and discuss about BPI products. In this case, the BPI Credit
Cards.

a. BPI Blue Mastercard- discussed by Neil Joseph Maglaque (High Counter)

b. BPI Gold Mastercard- discussed by Anne Marie Louise Tuason (High Counter)

After giving us insights about the features and benefits of the BPI credit cards, we are being reminded to
always offer this to our clients since we could really benefit from the cross sell fees that we could get
from it. As much as possible, we must have at least 2 to 3 credit card applications per day, may it be
under PQ Campaign, Regular application or the Express Start.

Agenda #3
BPI PHILAM
(discussed by BSE Grace Salada)

The BPLAC products that has been presented by Ms. Grace were:
a. Life Ready Plus
b. Family Care Plus

She has also showed us the present performance of the branch per employee. Encouraging us to give
more referrals every single day for us to have more chances of having successful bookings.
Having said that, Ms. Grace also gave us updates regarding the total case count, the ANP, and the top
referrer for the month of February for Balanga JP Rizal branch. Details as follows:

Total CC: 14
Total ANP: 392,000.00
Tope Referrer: Amel Sinson

Agenda #4
Other Products and Promos
(discussed by CRS Emil Layug)

a. Spend and Save Promo- a promo the gives the clients a fixed rebate amount on accumulated monthly
spend using the BPI Debit card. This promo is only applicable to individuals who would open an account
with BPI thru the branch or an FSO for payroll and qualify to the standards of the promo. Mechanics
were being discussed thoroughly. Promo is extended up to March 29, 2019
b. Auto Loan- Product re-tooling. The CRS pointed the importance of the RLG Campaign for those who
are inquiring for an auto loan. Meanwhile, regular application requirements, processing, rates and
promos were also discussed.

Agenda #5
Branch Operations
(discussed by ABM Eloisa Geneta)

There are three points of discussion on this agenda.

a. Updated List of Black Listed and High-Risk Rated Clients Based on Citizenship and Nationality as of
January 2019. – ABM reminded us to be more vigilant, inquisitive and careful on handling cases under
this category.

b. Reminder on non-acceptance of BIR Tax Payments by Selected BPI branches- As one of the few BPI
branches that is accredited by BIR to accept Return Payments, we are being informed to always be ready
in accommodating numerous clients every day. She also even disclosed that OTC BIR payments will
eventually be imposed with higher service charges for non BPI clients. Though it’s still not finalized, we
should inform our regular clients that there might be changes with it.

c. Branch handling of PESONet Incoming Remittance Exceeding the Bank’s Internal Threshold Amount.

Agenda #6
Other Matters
(c/o BM and ABM)

a. Branch transaction flow.

b. How to reduce clients’ congestion inside the branch.
c. Importance of TPM and giving referrals to BSE
d. Employee target per day

Prepared by: Emil R Layug Noted by: Maria Angelita Magat

CRS BR808 Business Manager BR808