gar JENtam

B A R R I E R S T O GOOD COMMUNICATIONI
• Distractions (telephone ringing)
• Assumptions
• Prejudices, stereotypes
• N o t listening carefully
• • Listening only to what you want to hear
• Manipulation
• Impatience
• Unawareness of your own biases
• Unawareness of cultural, gender differences
• Interrupting while someone is speaking
• L a c k of interest
• Jumping to conclusions
• Imposing one's values on others
• Hidden agendas
• Different vocabulary, language, accents
• A c t i n g like you know it all
• Exaggerating
• B e i n g too aggressive
• U s i n g false flattery
• B e i n g condescending

T H I N G S TO D O I N A O N E - O N - O N E
• U s e good listening skills, listen carefully
• B e attentive, show the person you are listening, show emotion and enthusiasm
• G i v e them time and space to open up
• L e t them finish what they want to say
• P u t the other person at ease, be relaxed
• B e quiet-you can't listen if you're talking
• D o n ' t make too many assumptions
• B e active and alert rather than passive
• B e aware of their body language, be aware of your body language
• A f t e r asking a question, give people time to respond
• U s e good eye contact
• Smile, be friendly and courteous
• B e open, honest and sincere
• M O S T OF ALL...BE YOURSELF!

SO-100L OF UNITY L I B E R AT I O N I 1 5 9 I Y O U T H ORGANIZING MANUAL