HOW TO BOOK,

TERMS & CONDITIONS

AND BOOKING FORM

2019

Visit us at www.coxandkings.com
Call: Toll free - 1800 20 90400 GSM - 098675 65599
SMS: BD to 5757567
 COX & KINGS

HOW TO BOOK
INTRODUCTION the company assuming full responsibility. on date, for the Tour cost of the Package.
Our holiday packages in India and the subcontinent • If you are booking through your Travel Agent, • A tax invoice shall be raised as required under
are sold under the brand ‘Bharat Deko’. you should make all payments to your Travel the applicable rules of GST with respect to the
All our products are sold subject to these Terms Agent and the Travel Agent would pay the content and timing of issuance of invoice.
and Conditions as amended from time to time Company on your behalf.
and the contract between you and us shall be • Signing and online acceptance of the Booking NOTE:
governed by the same. Documents and payment receipt issued for initial • If you are booking your tour within 30 days of the
If you book any third party products through us, payment made towards the tour cost shall be a departure date, then 100% of the tour payment
their Terms and Conditions would be applicable in legally binding contract between the parties. must be made immediately, before any service
addition to our Terms and Conditions. can be provided. This booking will be subject to
For avoidance of doubt, the terms specified under HOW TO BOOK availability.
“DEFINITIONS” in Terms and Conditions shall, Please refer to the detailed processes listed under • Booking amount for any add-on packages or
unless contrary to the context, have the same ‘How to Book Online’ and ‘How to Book Offline’ extension taken with the main tour or separately
meaning in this How to Book. will be Rs.10,000/- per person.
PAYMENT AND SCHEDULE FOR BHARAT DEKO • In cases where the tour price, as mentioned
ELIGIBILITY Please find a chart of the schedule of payment for in the Price Grid / Price Column, quoted to
Indian nationals eligible to travel on Bharat Deko the Bharat Deko tours. you comprises of foreign currency (i.e. Euro,
Tours must have necessary permits / visa, medical Sterling Pounds, US Dollar etc) and INR
insurance and travel documents required to travel Payment Schedule For Land Package Only component , then payment made by you in INR
throughout the tour. In case of tours to SAARC for the foreign currency component of the Price
countries, where required, the Clients should have Amount Grid / Price Column shall be subject to the rate
a passport valid for at least 6 months from the date Sr. Payment in INR Date of of exchange (“ROE”) prevailing at the date/
of return of the scheduled tour or as applicable and No. Item per payment time of making such payments. Hence please
have been granted the necessary permits / visa, person
note that your total tour cost may change in
international certificate of vaccination, insurance, view of the fluctuations in the INR value of such
other travel documents and clearances etc. You Interest
free non- foreign currency component. Therefore, please
will have to abide with applicable RBI guidelines Rs. Immediately be informed that the total price quote stated at
1 refundable
and Government of India rules. 3,000/- upon booking the date of booking may vary due to market led
booking
amount currency fluctuations and that such fluctuations
WHERE TO BOOK are not within the control of the company. The
You can book Bharat Deko tours online as well as offline. Within 20
days from company shall not be held responsible for any
You can book ONLINE on www.coxandkings.com
the booking variance in the price quoted at the time of
or through the Cox & Kings offices / Franchisees/
As per the date or 30 booking and the total amount required to be
Preferred Agent (PA) or your own Travel Agent. Balance
2 selected days before paid as per the payment schedule.
For the relevant addresses of branch offices and Payments
tour departure
Franchisees of the Company and our network date DOCUMENTATION FOR BOOKING TOURS /
please refer to our Brochure and Price Grid or whichever is BUYING FOREIGN EXCHANGE:
online. earlier
A. For booking tours / buying foreign
CONTRACT Payment Schedule for Airfare Packages exchange for International Travel (other
• Please complete and sign and send us the (Air Ticket and Land Arrangements):- than travel to Nepal and Bhutan), following
Documents per party after perusing the
documentation is required:
Booking Documents, tour brochure, itineraryetc. Amount
In case you have booked a Tour online on our Sr. Payment in INR Date of
Website, then your online acceptance of the No. Item per payment a. Original Passport for verification
person b. Physically signed booking form by the traveller.
Booking Documents is required. Accordingly,
you will have to peruse the Booking Documents c. Physically signed terms and conditions form by
Interest the traveller.
online and “Accept” the terms and conditions free non-
set out in the Booking Documents, post which refundable Rs. Immediately d. Physically signed LRS cum Form A2 by the
1
we shall send you confirmation e-mail towards booking 15,000/- upon booking traveller [Only for international travel]
amount (for e. Signed photocopy of the first 2 pages and last 2
your acceptance of the Booking Documents. We direct flights)
shall thereafter share with you the hard copies pages of your passport.
of the Booking Documents which you have Interest f. Valid Visa issued by the country of visit.
free non- g. Air tickets.
accepted online. refundable Rs. Immediately
• In cases where tour participants belong to more 2
booking 20,000/- upon booking h. Cheque / Demand draft has to be in the name of
than one family under a single form, it shall amount (for “Cox & Kings Ltd.”
be signed by the head / authorized person of via flights)
each family and the same shall be construed as Within 20 B. PAN:
acceptance of a contract for and on behalf of all days from
persons booked assuming full responsibility. As per the booking a. For tour booking, copy of PAN card self attested
Balance the date or 30 is mandatorily required for any tour where in
• In case the Travel Agent or any other person 3 days before
signs the Booking Form, it shall be conclusively Payments selected departure total tour cost per booking / booking ID exceeds
presumed that the tour participants had given tour date Rs.2 Lacs.
the necessary authority to such lead person / whichever is
agent to sign the Booking Documents form and earlier
enter into a binding contract on their behalf with • GST of 5% on total package cost applicable as Signature____________________________________

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b. For purchase of foreign exchange, copy of PAN
card is mandatorily required for purchase of
foreign exchange over Rs.50,000/-.
c. In case of minor where PAN Card is not
available, the PAN Card details of parent /
guardian are required.
d. You will have to provide a declaration in Form 60
in case you do not have PAN Card.
e. Copy of PAN Card / Form 60 is mandatorily
required with self attested declaration, if
payment of Rs.50,000/- or more is made in
cash per booking / booking ID irrespective of
the value of tour cost.
C. ADDRESS PROOF:
Please note the following requirements for address
proof:
FEATURES
Transactions With Individuals (Address Proof)
DOCUMENTS
• (i) Passport, (ii) PAN Card, (iii) Voter’s Identity
Card, (iv) Driving License, (v) Job Card issued
by NREGA(vi) Aadhar Card.
• In case of LOW risk customers, “simplified
measures” can be applied which shall be
deemed to be “officially valid documents”.
• Identity card with applicant’s photograph
issued by central/state government
departments, statutory/regulatory authorities,
public sector undertakings, scheduled
commercial banks and public financial
institutions.
• Letter issued by a gazette officer with a duly
attested photograph of the person.
Where “simplified measures” are applied for
verifying for the limited purpose of proof of
address, the following additional documents are
deemed to be Officially Valid Documents (OVD):
vii) Utility bill which is not more than two months
old of any service providers (electricity,
telephone, post paid mobile phone, piped
gas, water bill);
viii) Property or municipal tax receipt;
ix) Bank account or Post office savings bank
account statement;
x) Pension or family pension payment orders,
only if they contain address;
xi) Letter of allotment of accommodation
If the proof of address you are providing is in the
name of some other member of your family with
whom you are living and are closely related, then you
would need to provide us such proof of address as
mentioned above along with a declaration from the
person named in such proof of address stating that
you are a relative and are staying with him / her.
If the document of identity produced has an address
which is the same as that declared by the prospective
Client, the said document may be accepted as
valid proof of both identity and address. If different
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COX & KINGS
or if a valid photo ID does not have address, then a
separate address proof should be obtained
ONLINE PAYMENTS
All online payments that happen for any of the
products booked via www.coxandkings.com site are
secure. We do not store the credit card details of any
customer in their database or in any data backup
system or retrieval systems. Once you are ready to
transact you are transferred to the bank site. The card
details are captured on the bank site and not ours,
hence we cannot be held responsible / liable for any
misuse of credit card whatsoever
PAYMENT OPTIONS
Please refer to the complete process under ‘How to
Book Online’ and ‘How to Book Offline’.
1. Online, you can pay by CREDIT CARD / DEBIT
CARD and transact directly on the site www.
coxandkings.com. If part payment has been
made by credit card / debit card, the balance
payment can be made by credit card, debit card,
net banking, cheque, demand draft or cash as the
process listed under ‘How to Book Online’.
2. You can pay by CHEQUE / DEMAND DRAFT
in the name of ‘Cox & Kings Ltd’. The cheque /
demand draft has to be deposited with any of
the Cox & Kings Offices / Franchisees. Once the
payment is cleared, only then will confirmation be
made and the documentation be released. The
Cancellation Policy will apply if the payment is not
cleared within the specified time.
3. You can pay your TRAVEL AGENT who would pay
the Company on your behalf in case the booking
has been made by the Travel Agent.
4. If you are making a CASH PAYMENT above
Rs.50,000/- you would have to submit a copy of
your PAN Card to us and an Income Tax declaration.
5. As per the provisions u/s 269ST of the Income
Tax Act, we cannot receive an amount of Rs 2
Lacs or more by way of cash in respect of a single
transaction/single booking id or from any person
in a single day. Hence, any payment of Rs 2 Lacs
and above must be paid by way of an account
payee cheque/draft drawn in favour of Cox &
Kings Ltd, or any other banking modes mentioned
hereinabove..
6. In case you want to make the FCY payment in
cash, then you will have to furnish the receipt of
purchase of FCY from authorised dealer.
IMPORTANT: Any payment made to your Travel
Agent by you would not constitute payment to the
company until the same is remitted to the account
of the company and cleared. Please refer to the
documentation section above for the detailed list of
documents to be submitted at the time of booking.
For ONLINE booking, on the website via credit card
/ debit card, you will be re-directed to your Bank’s
payment gateway. After successful completion of your
online payment you will be able to view paid invoices
under the ‘View Transaction’ listed on the site.
1. You will have to additionally pay for all the bank
charges including charges relating to credit card /
debit card / net banking / cheque / demand draft at
the applicable rate in addition to the tour cost.
2. The Company reserves the right to decline your
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booking/s for any Tour or to cancel your booking
without assigning any reason.
3. The Non Resident Indians (NRI) and Foreign
Nationals are required to pay the entire tour cost in
the Foreign Currency in USD / GBP / EURO / AUD
/ SGD.
4. In case of foreign exchange transactions, the
prevailing rate of exchange on the date of the
transaction would be applicable.
5. In case of bank transfers (remittance), bank
charges as applicable will be charged extra.
6. In case you want to make either the full cost of
the tour package (applicable for NRI / foreign
nationals) OR the foreign currency component
of tour cost (applicable for Indian Nationals) by
foreign currency bank notes, then you will have to
furnish the original invoice of Money Changer or
Authorised Dealer.
BALANCE PAYMENT
Please check your Invoice for the due date of your
balance payments of the tour cost. This balance
payment has to be made within 20 days from the
booking date of the tour. If the booking is accepted
within 30 days of the date of departure of the tour, the
entire tour cost has to be paid upfront. The balance
payment needs to paid to the company within 20 days
from the booking date or 30 days before departure
date whichever is earlier. A delay in payment of your
tour cost (part payment or full payment) can result in
delays in processing your documentation, bookings
and issuing of tickets (if applicable) and other
documentation. Furthermore, it would be considered
as a cancellation of your booking from your end and
result in levy of the applicable Cancellation Charges
along with GST of 18% as per the cancellation
schedule.
The Company reserves the right to amend the prices
published in this brochure and on the website and to
charge accordingly in case of currency fluctuations,
increase in cost of fuel, travel arrangements, special
/ high season charge levied by the suppliers, hike in
any government taxes or any taxes or permit / visa
amounts and for any reason etc. before the date of
departure. All such increases in price must be paid
for in full before your departure.
If your booking is not accepted by the Company, the
amount paid by you towards this booking would be
refunded by the Company without interest.
Exceptionally, in case your booking is accepted by us
less than 3 days prior departure date of such tour,
then you will have to pay the entire tour cost only by
DD / cash / Pay order / RTGS.
PROMOTIONS / OFFERS / SCHEMES
Please note that promotional offers may have different
terms and conditions which will be in addition to these
terms and conditions and the requirements of the
booking amounts, payments, deadlines and mode of
payment may be defined in such promotions which
will be over and above these terms and conditions.
You will have to adhere to the payment schedule
prescribed under such offers, promotions or schemes
in order to be eligible to avail benefits under such
offers, promotions or schemes. If you fail to make the
Signature____________________________________

payment by the due date and / or do not comply with
all the terms and conditions of the offer, promotion
or scheme, you would not be entitled to receive the
benefit under such offer, promotion or scheme.
We shall have the absolute right to withdraw any
scheme or discount at any time after such scheme or
discount is published.
SERVICE VOUCHERS
For ‘Bharat Deko’ all services will be as per those
specified / confirmed and will be paid for as per the
Invoices and Service Voucher(s).
A Service Voucher(s) is / are the written confirmation
of your tour and entitles you to travel on the tour and
must be presented by you to the Tour Manager or
Service Provider as applicable. You will receive the
Service Voucher(s) (with your air-tickets and train
tickets, if applicable) approximately 3 to 5 days prior to
departure, provided you adhere to the time schedule
of documentation and payments in full.
A delay in adhering to the above mentioned time
frame would result in delay in issuing the documents
for land arrangements, air tickets and arranging the
permits / visa (if applicable) and may result in the
cancellation of the Tour with applicable Cancellation
Charges along with GST of 18%.
No services will be provided if the Service Voucher in
original is not in your possession.
Important / emergency contact numbers are printed
on the Service Vouchers and / or the briefing sheet
provided to you.
It is your responsibility to check the Service
Voucher(s) carefully and to let the concerned staff at
the company’s offices or our Franchisees or through
our Preferred Agents (PAs) or your Travel Agent (TA)
know immediately in the event of any error. In some
cases, you would be handed your internal flight / train
/ hotel vouchers by the Tour Manager / representative
of the Company on arrival at your holiday destination.
TRAVEL DOCUMENTS REQUIRED WHILE ON
TOUR
It is entirely your responsibility to hold and carry
on tour valid and genuine travel documents such
as permits / visa, confirmed air / bus / train / cruise
tickets and other documents confirming insurance to
cover risk to life, limb and property for the duration of
the tour, medical clearances, inoculation / vaccination
certificates, permits, visa, etc. as the case may be to
be able to travel as per your tour itinerary. The costs
of processing the above travel documents are not
included in your Tour Cost except for your insurance.
The cost of travel insurance policy is included in the
tour package excluding Kailash Mansarovar Yatra
and third party products.
TRAVEL BEYOND INDIA (SAARC COUNTRIES)
For travel beyond India to countries such as Nepal,
Bhutan, Sri Lanka and Maldives, the following travel
documents would be required:
• For Bhutan, if a Client is travelling from India then
a 6 month valid Passport from the date of return
of the scheduled tour or a valid Indian Election
Identity Card, four photographs and return air ticket
is necessary for identification purpose.
• In case an Indian is travelling to Bhutan from
COX & KINGS
Kathmandu then only a 6 month valid Passport
from the date of return of the scheduled tour, four
photographs and return air ticket is necessary for
identification purpose. Permit is given on arrival.
• For Sri Lanka 30 days visa on arrival is granted at
Colombo Airport, provided one meets the following
requirements:
• 6 months valid passport from the date of return of
the scheduled tour, Confirmed return Air Tickets, 2
recent passport size photographs
• For Nepal - 6 months valid Passport from the date
of return of the scheduled tour OR a valid Indian
Election Identity Card. Visa is issued on arrival.
• For Maldives 7 days permit is given on arrival at
Male Airport provided one meets the following
requirements: 6 months valid Passport from the
date of return of the scheduled tour, Confirmed
Return Tickets.
TRAVEL WITHIN INDIA
• You should carry a valid photo identification card
issued by Govt. authorities.
• For Sikkim, necessary permission to visit Tsomgo /
Tshangu Lake and Yumthang. Please carry four
passport size photographs for the permits.
• For Lakshadweep, you will require an entry permit.
• These terms are subject to change from time to
time as per government policies.
HEALTH
Please note that your health is entirely your risk and
responsibility. Our tours are suitable for persons of
reasonable fitness. They may not suit persons who
are medically infirm or who have special needs or
requirements whether due to age, medical conditions
or otherwise.
It shall be your duty to inform us in writing in case
you have any medical condition that may affect
your ability to fully enjoy our tour arrangements or
where the interests of other tour participants may
be adversely affected by such condition. Under such
conditions we may decline to accept you or continue
you on that tour.
We reserve the right (without obligation) to ask you
to undergo medical tests and to provide written
certification of your medical fitness before departure
or at any time during the tour and if you fail to undergo
such tests or fail to provide such certificates, we may
decline to accept you or to continue you on the tour.
Our actions in this regard may be guided not only by
concerns for your health but also the convenience
and health of the other tour participants.
However, it is not our obligation to check your medical
condition and if you suffer any injury or aggravation
on the tour or if you are unable to enjoy / complete
the whole or any part of the tour due to your medical
conditions, we shall not be responsible / liable to
compensate you nor to refund any amount to you
nor to pay your medical expenses. If any adventure
sports are included in the tour package, you shall
avail of the same at your own risk having regard to
your medical condition. We shall not be liable for any
death, injury or other loss due to your participation
in such adventure sports and any release form that
you may be required to sign for such person / service
provider / club / association / organization / hobbyist /
institution will be binding.
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In this regard, please note that service providers such
as airlines may decline to accept you on medical
grounds. Please carefully read and understand
the rules and regulations of the service providers,
because we shall not be responsible / liable for
the consequences that you may suffer. To some
extent, your losses on account of trip cancellation
attributable to hospitalization as also your expenses
of hospitalization due to accident may be covered by
insurance.
TRAWELLTAG COVER-MORE ASSISTANCE
AND INSURANCE
Your Travel insurance which is underwritten by Bharati
Axa General Insurance Company Ltd. is an add-on
benefit provided by TrawellTag Cover-More along
with its assistance services and ancillary products,
which is included in our tour package (excluding
SAARC countries, Tashkent, Kailash Mansarovar
Yatra & third party products) that entitles you to
travel insurance cover during the duration of the
tour. An additional charge is payable in case you
wish to extend the duration of your tour. The cover
is provided for all the passengers only up to 70 years
of age. All passengers travelling overseas and above
the age of 70 years should undergo the required
medical tests post which the insurance company
will issue travel insurance at an extra premium paid
by the passenger. We shall not be liable for any
consequences arising due to a pre-existing medical
condition on participation in adventure sports even
if you have opted for an additional adventure sports
cover. It must be noted that pre-existing diseases are
not covered under this insurance policy.
Please take note that, in case of demise of the
tourist (s) all the arrangements for transportation of
the deceased body including procuring the death
certificate, post – mortem, re – patriation of deceased
body and all personal effects / property and insurance
claims etc. shall be made by accompanying relative
and / or accompanying known acquaintances of
the deceased. Company shall not be responsible
for extending any help for the same. The entire
expenses shall be borne by the accompanying
relative / or accompanying known acquaintances of
the tourist. The Company or any tour leader shall
not be responsible for the same. In case any of the
immediate or distant relatives or friends wants to
visit the country where the tourist has expired for
taking over the deceased body, all the necessary
arrangements shall be made by the said relative/
friends only at his / her cost.
Please note that you would have a direct contractual
relation with the insurance company and we are not
in any manner responsible for the decisions taken
by the insurance company. You shall directly submit
claims to your insurance company. The insurance
company shall directly pay the settlement amounts
to you and any dispute in regard to rejection of claim
or adequacy of settlement amount shall be settled by
you directly with the insurance company. For details
on risk factors, terms and conditions, please read the
policy terms and conditions carefully.
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NOTES:
a) Cox & Kings will provide Travel Insurance for
passengers travelling to Kailash Mansarovar Yatra
subject to approval by the insurance company and
at an additional cost. For Kailash Mansarovar Yatra
and third party products, insurance cost is not
included in the tour cost.
b) It must be noted that all Non-resident Indians /
Foreign Nationals need to arrange for insurance
on their own for the specified tour and time period
as per the regulatory guidelines since Cox & Kings
will not be liable to provide insurance for Non-
resident Indians / Foreign Nationals
FOREIGN EXCHANGE
If you are travelling to SAARC countries except Nepal
and Bhutan, your foreign exchange requirements
have two components namely:
1 Tour Cost
2 Personal Forex
As per the present RBI Regulations, all resident
Indians holding Indian passports travelling abroad
on a private visit except Nepal and Bhutan are
entitled to seek Foreign Exchange up to an
aggregate amount not exceeding USD 2,50,000,
in any one financial year irrespective of the number
of visits undertaken during the year. This limit has
been subsumed under Liberalized Remittance
Scheme (LRS) with effect from May 26, 2015.
If an individual has already availed any foreign
exchange under the Liberalized Remittance
Scheme in a financial year, then, the applicable
limit for travelling purpose for such individual
would be reduced from USD 250,000 by the
amount so availed. Out of the overall exchange
(USD 2,50,000) being sold to a traveller, exchange
in the form of foreign currency notes or coins may
be sold as below:
1. Not exceeding USD 3,000 or its equivalent to
travellers proceeding to countries other than
Iraq, Libya, Islamic Republic of Iran, Russian
Federation and other Republics of Commonwealth
of Independent States.
2. Not exceeding USD 5,000 or its equivalent for
travellers proceeding to Iraq or Libya.
3. Full exchange may be released to travellers
proceeding to Islamic Republic of Iran, Russian
Federation and other Republics of Commonwealth
of Independent States and
4. For travellers proceeding for Haj / Umrah
pilgrimage – full amount of entitlement or up to the
cash limit as specified by Haj Committee of India.
NOTE: The above specifications are subject to
change as per the prevailing rules and regulations. At
the time of booking, kindly confirm with your booking
agent / office / franchisee about such quota.
YOUR TOUR COST
For your travel to SAARC countries except Nepal
and Bhutan, you will pay the total tour amount in
Indian Rupees to Cox & Kings Limited in favour of
Cox & Kings Ltd. along with duly completed and
signed LRS Form and other documents given under
DOCUMENTATION section towards release of
foreign exchange towards the cost of tour.
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COX & KINGS
YOUR PERSONAL FOREIGN EXCHANGE
You can buy foreign exchange required for your
personal expenses while on tour under LRS
entitlement. We recommend that you purchase your
personal foreign exchange requirements from our
Foreign Exchange Division. It is advisable to carry
your personal foreign exchange partly in foreign
currencies and Pre-paid Cards / Travellers’ Cheques.
AMENDMENT FEE
In case of an amendment / cancellation, any new
arrangements will be regarded as an entirely new
booking and will be subject to availability and all
requests must be made and then confirmed in writing
and the Company reserves the right to make a
charge of INR 1000/- per person + GST as applicable
each time a change or amendment is made to a
confirmed booking at your request. Please note that
in case the amendment request is made within the
cancellation period, Cancellation Charges along with
GST of 18% will also apply as if cancellation was
effected on the day the request for amendment is
made. The Cancellation Charges along with GST of
18% will be in addition to the amendment fee. Terms
and Conditions shall apply.
AIRLINE DATE CHANGE BEFORE DEPARTURE
If are you travelling on an air ticket for a group
tour issued by the Company and wish to travel
in advance or return at a later date after the tour
ends and are travelling on an air ticket issued by
the Company, then you must pay the applicable
difference between the group airfare within the
package holiday tour cost and the market airfare for
the changed sector. The same will be quoted by the
Company to you on your request. Over and above
this you are also required to pay an ‘Airline Seat
Rebooking and Reservation Fee’ of INR 2,750/- or
as applicable per person per sector, per change
depending on the airline (subject to availability of
seats and ticket validity) along with applicable GST.
If you wish to travel in advance or return at a later
date after the tour ends you will be required to bear
the excess amount towards Hotel cost over and
above the tour cost plus applicable GST.
NOTE: You will not be able to avail of the group
transfers and accordingly you will have to make your
own way to meet up with the group on arrival and /
or to your next destination when your tour ends.
AIRLINE DATE CHANGE AFTER DEPARTURE
It is absolutely necessary to have your return air seats
to India confirmed prior to your departure from India.
If you wish to change the date of your return journey
after departure from India, you will have to pay a
“Change in Reservation Fee” if any, directly to the
airline, subject to availability of seats in the same
booking class. This fee is dynamic and will be
changed as per instructions/discretions of the airlines
AIRLINE CONFIRMATION AND RE-
CONFIRMATION
If you are travelling by air, keep in mind though you
may receive a confirmed air ticket for a particular
sector, due to over booking of seats the airline
may offload passengers and accommodate them
on a subsequent flight for which we will not be
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responsible / liable. If you are booked on a group
fare ticket, please note that seat allotment will
be made only when you physically report at the
airport check in counter. You are advised to report
at the airport check in counter at least 3 to 4
hours prior to the departure time. Seat allocation
is a matter of airlines discretion and availability of
seats is not in the control of the Company. Hence,
the Company shall not be held responsible / liable
if you do not get seats together or do not get your
preferred seats.
NOTE: In case you are returning on a later date
after the tour ends, the responsibility to re-confirm
air tickets 72 hours prior to the departure would be
solely yours.
TRANSFER FROM ONE TOUR TO ANOTHER
A request in writing for transfer from one tour to
another 30 days prior to the departure will be treated
as cancellation on that tour and a fresh booking on
another. In these cases, a transfer Fee of INR 750/-
per person + GST as applicable will be applicable in
addition to the costs for re- processing your permits /
visa / insurance / air tickets (if applicable) etc. due to
the transfer to another tour. In case you transfer within
the cancellation period, then the Cancellation Policy
will also apply. Terms & Conditions shall apply.
PRE / POST TOUR / ADD ON EXTENSION
PACKAGES
Pre / post tour accommodation / add on packages or
extensions etc. are available to you at special rates.
You must ensure that you request your Travel Agent /
Offices / Franchisees for the same at the time of
booking your tour.
CANCELLATION OF THE TOUR BY CLIENT
If you wish to cancel your tour, you must intimate the
Company as follows provided that such intimation
should be given on a working day within working hours:
1. By email to bdfeedback@coxandkings.com
followed by a written communication to our
registered office listed below OR
2. In writing on working days within working hours at
the registered office of the Company:
Cox & Kings Limited,
Customer Service, Bharat Deko,
Turner Morrison Building, 16, Bank Street, Fort,
Mumbai – 400 001, India
If the Booking Form has been signed by one or
more persons for themselves and for others
mentioned in the form, then the communication
signed by such signatory / s would be treated
as a valid communication for cancellation for all
such persons mentioned in the form, assuming
full responsibility. Similarly if your Agent cancels,
it will be deemed and construed that all the Clients
and you are in agreement with the same. The
computation of the period of notice of cancellation
shall commence only from the time the written
request reaches the Company at its office in
Mumbai on working days within office time at the
details listed above.
Signature____________________________________
 COX & KINGS

In case of cancellation, the following Cancellation It is your duty to make payments on time regardless
NOTE: Relating to payment terms, cancellation whether we have followed up for the same or not.
Charges would apply:
and the cancellation schedule prescribed by the
concerned third party service provider would
Land or Airfare Packages You expressly agree to abide by the foregoing terms
be applicable and in addition the company shall
(Individual Holidays - FIT): and conditions.
have the right to claim service and communication
Cancellation charges of Rs. 2,000 per person.There will be a
When a cancellation CANCELLATION OF THE TOUR /
charges per GST of 18% presently applicable over and above
is made AMENDMENT BY COMPANY
person all mentioned charges. Hence, post deduction
of cancellation charges along with GST of 18%, We reserve the right to cancel any tour prior to
Clear 30 working days departure without assigning any reason. In such a
or more prior to the tour balance amount will be refunded.
situation we would offer you alternative tour dates
departure date or for non- Booking Amount / tours or you would have the option of travelling as
payment of the balance plus GST of 18% Note:
In case of third party products, such as cruise holiday, individual travellers or on group tours.
Tour Cost within the
stipulated time frame bus and train tickets, 5 Star hotels, services during the
trade fair period, festival periods, the rules relating to If the alternative date / tour is not acceptable or you
Clear 29 to 16 working 25% of the Tour do not wish to travel as individual travellers, we would
days prior to the tour Cost plus GST of payment terms, cancellation and the cancellation
schedule prescribed by the concerned third party refund the money paid by you after deducting any other
departure date. 18%
service provider would be applicable and in addition cost incurred by us on your behalf including cruises
Clear 15 to 08 working 50% of the Tour costs, permits / visa, airlines, insurance, etc. However,
days prior to the tour Cost plus GST of the company shall have the right to claim service and
communication charges of INR 2,000/- per person. we would not be responsible or liable to pay any
departure date 18%
compensation or damages or consequential loss or to
Less than 07 clear working refund any other expenses incurred by you.
100% of Tour Cost It is a clear understanding between the parties
days prior to the tour
plus GST of 18% that for the purpose of this clause cancellation can
departure date. However, in the event of the Company exercising its
be due to any reason whatsoever including the reason
For tours with cruise of inability to participate due to any reason including rights to amend or alter any tour / holiday advertised
Less than clear 80 – 50 illness, death, court orders, non-availability of travel in their Brochure/ itinerary after it has been booked
working days (depending documents etc. The Company shall not be responsible / but prior to departure, you shall have the option to
on the Cancellation Policy liable to pay any compensation, interest or damages continue with the tour / holiday as amended or altered
100% plus GST of to you. or to accept any alternative tour / holiday, which the
of the particular cruise
18% Company may offer. In either of these above cases
liner) prior to the tour
departure date for the As per the booking conditions, we are constrained to the Company shall not be responsible / liable to you
Cruise portion. levy the aforesaid Cancellation Charges along with for any damage, additional expenses, consequential
GST of 18% in addition to the actual administrative / loss / damage etc. suffered by you or to pay any amount
NOTE: In case of third party products, such as refund.
service expenditure incurred towards travel insurance,
as cruise holiday, bus and train tickets, 5 Star
hotels, services during the trade fair period, retention charges by supplier, permits / visa, if any, etc.
You expressly agree to and accept the foregoing clause. REFUNDS
festival periods, the rules relating to payment
If the tour or any part thereof cannot be conducted due
terms, cancellation and the cancellation schedule
If the Booking Documents have been signed by one or to Force Majeure or Vis Majeure, the Company shall
prescribed by the concerned third party service
provider would be applicable and in addition the more persons for themselves and for others mentioned not be responsible / liable to give any refund to you.
company shall have the right to claim service in the Booking Form, then the communication signed However, at its sole discretion, the Company may give
and communication charges of INR 2,000/- per by such signatory / ies would be treated as a valid the refund based on various factors like the number of
person.There will be a GST of 18% presently communication with full responsibility for cancellation participants, the Cancellation Policies of suppliers like
applicable over and above all mentioned charges. for all such persons mentioned in the form. Similarly if hoteliers, transport operators, etc. The decision of the
Hence, post deduction of cancellation charges your Agent seeks cancellation, we will act on the basis Company on the quantum of refund shall be final and
along with GST of 18%, balance amount will be that he has been authorized or instructed by you to binding upon you.
refunded. cancel and shall accordingly effect cancellation.
Cancellation shall take effect only from the time the It would take at least thirty (30) days to process the
For Airfare packages (Group holidays - GIT) written request reaches the Company at its office on refund (if due).
working days within office time at the details listed
Cancellation above. However, in the following cases you shall It is clearly understood that there shall be no refund
When a cancellation is
charges per be deemed to have cancelled the tour even if no whatsoever if you do not or cannot utilize any of the
made
person cancellation notice is issued by you: services like hotels, sightseeing, rides, cruises, meals,
(i) In case of visa rejection, you would be deemed to entrance fees, optional tours etc. due to any reason
Clear 40 working days or more
prior to the tour departure date have cancelled on the date of intimation of such whatsoever.
Booking Amount rejection. Please see our Visa Guidance section for
or for non-payment of the
plus GST of 18% further details. APPLICABILITY
balance Tour Cost within the
stipulated time frame. (ii) If you fail to pay the tour costs in time or if you The above conditions would apply to Clients who book
commit any other default in relation to your booking, on Bharat Deko Tours, third party products and any
Clear 39 to 25 working days 50% of the Tour Cost we may treat such failure or default as a cancellation promotions operated by the company from time to time.
prior to the tour departure date. plus GST of 18% of the booking by you. In such case, the cancellation
charges along with GST of 18% shall be computed JURISDICTION
75% of the Tour with reference to the date on which we issue you a This How to Book document is subject to Mumbai
Clear 24 to 10 working days notice of cancellation;
Cost plus GST of Jurisdiction.
prior to the tour departure date (iii) If on your failure of payment or other default, no
18%
notice of cancellation is issued by us but your
Less than 09 clear working 100% of Tour payment or default remains outstanding on the date
days prior to the tour Cost plus GST of of departure, the booking shall be deemed to have
departure date. 18% been cancelled by you without any advance notice,
inviting the highest cancellation charge. Signature____________________________________

www.coxandkings.com
5
 COX & KINGS

HOW TO BOOK ONLINE / OFFLINE

HOW TO BOOK YOUR BHARAT DEKO Cox & Kings Limited, The full and final balance can be paid online by
HOLIDAY ONLINE Customer Service, Bharat Deko, Turner Morrison debit / credit card / net banking or cash / Pay order
Just follow these simple steps: Building, 16, Bank Street, Fort, Mumbai - 400 001, India / RTGS or by cheque / DD within 20 days from
Step 1: Please go to our website www. the booking date or 30 days before departure date
coxandkings.com and click on ‘Bharat Deko’ to a. The booking form needs to be physically signed whichever is earlier. Exceptionally, in case your
choose your holiday. by the traveller in the indicated space on the last booking is accepted by us less than 3 days prior
page and every page. departure date of such tour, then you will have to
Step 2: Read the Itineraries, Inclusions, b. The Booking Documents need to be physically pay the entire tour cost only by DD / cash / Pay
Exclusions, Terms and Conditions, Promotion signed by the traveller in the indicated space on order / RTGS.
Offer (if any), the prices, Web pages and User the last page and on all pages.
Agreement carefully before accepting them online. c. In case of minor where PAN Card is not Payment Schedule For Land Package Only
available, the PAN Card details of parent /
Amount
Step 3: In case you have booked a Tour online guardian are required.
Sr. Payment in INR Date of
on our Website, then your online acceptance of d. You will have to provide a declaration in Form 60 No. Item per payment
the Booking Documents is required. Accordingly, in case you do not have PAN Card. person
you will have to peruse the Booking Documents e. Cheque / Demand draft to be in the name of
“Cox & Kings Ltd.”We would also require the Interest
online and “Accept” the terms and conditions set free non-
out in the Booking Documents, post which you following documents from you, under the Immediately
1 refundable Rs. 3,000/-
Reserve Bank of India KYC Guidelines: upon booking
are required to pay an interest free non-refundable booking
booking amount ONLINE through a debit and / or amount
i. Physically signed LRS cum Form A2 by the
a credit card or Net Banking or you can pay the full traveller [Only for international travel] Within 20
amount of the package in one go. We shall send ii. Signed photocopy of the first 2 pages and last 2 days from the
you confirmation e-mail towards your acceptance pages of your passport. As per the booking date or
Balance
of the Booking Documents. We shall thereafter iii. Valid Visa issued by the country of visit. 2 selected 30 days before
Payments
share with you the hard copies of the Booking iv. Air tickets.
tour departure date
Documents which you have accepted online The whichever is
v. Address Proof: earlier
interest free non – refundable booking amount is
as follows: FEATURES
GST of 5% on total package cost.
Transactions With Individuals (Address Proof)
A tax invoice shall be raised as required under the
Interest Free
Per person in DOCUMENTS applicable rules of GST with respect to the content
Non – Refundable
INR and timing of issuance of invoice.
Booking amount.
• (i) Passport, (ii) PAN Card, (iii) Voter’s Identity
Card, (iv) Driving License, (v) Job Card issued Payment Schedule for Airfare Packages
Land Packages Rs. 3,000/- by NREGA (vi) Aadhar Card. (Air Ticket and Land Arrangements):-
• In case of LOW risk customers, “simplified Amount
Airfare Packages measures” can be applied which shall be
Rs. 15,000/- Sr. Payment in INR Date of
(direct flights)
deemed to be “officially valid documents”. No. Item per payment
• Identity card with applicant’s photograph person
Airfare Packages
Rs. 20,000/- issued by central / state government
(for via flights)
departments, statutory / regulatory Interest
free non-
authorities, public sector undertakings, refundable Immediately
GST of 5% on total package cost. 1 Rs. 15,000/-
scheduled commercial banks and public booking upon booking
financial institutions. amount (for
A tax invoice shall be raised as required under the • Letter issued by a gazette officer with a duly direct flights)
applicable rules of GST with respect to the content attested photograph of the person.
and timing of issuance of invoice. Interest
All online payments that happen for any of the Where “simplified measures” are applied for free non-
products booked via www.coxandkings.com refundable Immediately
verifying for the limited purpose of proof of 2
booking
Rs. 20,000/-
upon booking
site are secure. The Company does not store the address, the following additional documents are amount (for via
Credit Card / Debit Card details of any customer deemed to be Officially Valid Documents (OVD): flights)
in their database or in any data backup system or
Within 20
retrieval systems. Once you are ready to transact vii) Utility bill which is not more than two months days from the
you are transferred to the bank site. The card old of any service providers (electricity, As per the booking date or
Balance
details are captured on the credit card / debit telephone, post paid mobile phone, piped gas, 3
Payments
selected 30 days before
water bill); tour departure date
card site and not ours, hence we cannot be held whichever is
responsible / liable for any misuse of credit card / viii) Property or municipal tax receipt; earlier
debit card whatsoever. ix) Bank account or Post office savings bank
account statement; GST of 5% on total package cost.
x) Pension or family pension payment orders,
Step 4: You have a choice on our website to
only if they contain address;
courier the following documents to the courier
xi) Letter of allotment of accommodation.
address listed therein and also submit to: Signature____________________________________

www.coxandkings.com
6
 COX & KINGS

A tax invoice shall be raised as required under the
applicable rules of GST with respect to the content
and timing of issuance of invoice.
HOW TO BOOK YOUR BHARAT DEKO
HOLIDAY OFFLINE
You can book your holiday through our Cox &
Kings offices / Franchisees / Preferred Agents
(PAs) / Travel Agents (TAs).
Just follow these simple steps:
Step 1: You can call for a brochure or download
the brochure on the website or visit any of our Cox
& Kings offices, Franchisees or Preferred Agents
(PAs) or Travel Agents (TAs).
Step 2: After reading and understanding the tour
itineraries and inclusions, exclusions, Booking
Documents, Promotion Offer (if any), Price Grid,
etc. select your chosen tour.
Step 3: Pay an interest free non-refundable
booking amount through Credit Card / Debit Card /
Net Banking / Cheque / Demand Draft / Pay Order
or Cash OR you can pay the total amount of the
package.
The interest free non – refundable booking amount
is as follows:
Interest Free
Per person in
Non – Refundable
INR
Booking amount.
Land Packages Rs. 3,000/-
Airfare Packages
Rs. 15,000/-
(direct flights)
Airfare Packages
Rs. 20,000/-
(for via flights)
c. In case of minor where PAN Card is not
available, the PAN Card details of parent /
guardian are required.
d. You will have to provide a declaration in Form
60 in case you do not have PAN Card.
Cheque / Demand draft to be in the name of
“Cox & Kings Ltd.”
e. We would also require the following documents
from you, under the Reserve Bank of India
KYC Guidelines:
i. Physically signed LRS cum Form A2 by the
traveller [Only for international travel]
ii. Signed photocopy of the first 2 pages and last
2 pages of your passport.
iii. Valid Visa issued by the country of visit.
iv. Air tickets.
v. Address Proof:
FEATURES
Transactions With Individuals (Address Proof)
DOCUMENTS
• (i) Passport, (ii) PAN Card, (iii) Voter’s Identity
Card, (iv) Driving License, (v) Job Card issued
by NREGA (vi) Aadhar Card.
• In case of LOW risk customers, “simplified
measures” can be applied which shall be
deemed to be “officially valid documents”.
• Identity card with applicant’s photograph
issued by central/state government
departments, statutory / regulatory
authorities, public sector undertakings,
scheduled commercial banks and public
financial institutions.
• Letter issued by a gazette officer with a duly
attested photograph of the person.
Step 5: The full and final balance amount has to
be paid within 20 days from the booking date or 30
days before departure date whichever is earlier.
You have to submit these payments at the same
outlet where you did your previous payments.
Exceptionally, in case your booking is accepted by
us less than 3 days prior departure date of such
tour, then you will have to pay the entire tour cost
only by DD / cash / Pay order / RTGS.
IMPORTANT NOTES:
For Online and Offline Bookings
• On payment of the booking amount and full
payment, you will receive an acknowledgement
for the amount paid.
• Your Service Voucher will not be handed over to
you unless all documents and payments have
been received by us.
• Any payment made to your Travel Agent by you
would not constitute payment to the Company
until the same is remitted to the account of the
Company and cleared.
• For ONLINE bookings, on the website via credit
card / debit card, you will be able to view the
monies paid under the ‘View Transaction’ listed
on the site.
• You will have to pay all bank charges including
charges relating to Credit Card / Debit Card /
Net Banking / Cheque / Demand Draft at the
applicable rate in addition to the tour cost.
• Courier charges will be applicable.
• The Company reserves the right to decline your
booking/s for any Tour or to cancel your booking
without assigning any reason.
• In case of a SAARC holiday, the prevailing
rate of exchange on the date of the transaction
would be applicable.

Where “simplified measures” are applied for

GST of 5% on total package cost. verifying for the limited purpose of proof of

A tax invoice shall be raised as required under the
applicable rules of GST with respect to the content
and timing of issuance of invoice.
Step 4: You must submit the following documents
to the sales staff at our Offices / Franchisee offices
and / or your Travel Agent.
a. The Booking Form needs to be physically
signed by the traveller in the indicated space
on the last page and every page.
b. The Booking Documents need to be physically
signed by the traveller in the indicated space
on the last page and on all pages.
address, the following additional documents are
deemed to be Officially Valid Documents (OVD):
vii) Utility bill which is not more than two months
old of any service providers (electricity,
telephone, post paid mobile phone, piped gas,
water bill);
viii) Property or municipal tax receipt;
ix) Bank account or Post office savings bank
account statement;
x) Pension or family pension payment orders,
only if they contain address;
xi) Letter of allotment of accommodation.
Signature____________________________________

www.coxandkings.com
7
 COX & KINGS

TERMS AND CONDITIONS FOR BHARAT DEKO - 2019

DEFINITIONS
In the terms and conditions set out in this
document, the following terms shall, unless
contrary to the context, have the meaning
specified.
• “You” means the person / s in whose name
and / or whose behalf the Booking is made.
Alternatively, the reference may be made in
the third person as “Tour Participant”/ “They” /
“Client” / “Them” / “His” / “Her”.
• “We”/ “Us”/ “Company” means Cox & Kings
Limited.
• “Infant” / “Child” mean respectively a person
below the age of two years and a person
more than the age of two and below the age
of twelve years.
• “Terms and Conditions” means the terms
and conditions contained herein below,
Brochure, itinerary, promotion booklet and
other documents as may be notified from time
to time. “Booking Documents” shall mean
Booking Form and such other documents as
we may deem fit including (without limitation)
THE ‘TERMS & CONDITIONS’, ‘HOW TO
BOOK’ RULES AND ‘PRICE GRID’,/ ‘Price
Column’
• “Contractor” / “Supplier” means supplier of any
infrastructural facility and shall include hotel
managements, airlines, caterers, restaurants,
places of entertainment like theme parks,
museums, art galleries etc shipping company,
railway, ferry, cruise, coach who are to provide
the services to the Client.
• “Price Grid” means a document which
incorporates the standard tour package cost
as of the date of proposal, and INR component
along with tour package inclusions,
exclusions, departure dates, important notes
etc.
• “Tour Cost” means the tour cost mentioned
in the Price Grid / Price Column / brochures
/ online and other payments such as taxes,
surcharges etc payable by the Client to the
Company
• “Brochure” means printed brochure, Website,
itinerary, leaflets, booklet, Price Grid/Price
Column
• “Website” means www.coxandkings.com
• “Web pages” means pages on the Website
www.coxandkings.com
• “Cancellation Policy” means and includes
all the Cancellation Charges levied by
the company from time to time, third
party Cancellation Charges etc. as more
particularly described hereinbelow or any
other documents.
• “VISA” means a Certificate issued or a
stamp marked (on the applicant’s passport)
by the immigration authorities of a country
to indicate that the applicant’s credentials
have been verified and he or she has been
granted permission to enter the country for Payment Schedule for Airfare Packages
a temporary stay within a specified period. (Air Ticket and Land Arrangements):-
(Note: The Company does not have any role Amount in
to play for issuance/ rejection of Visa other Sr. Payment Date of
INR
No. Item payment
than being a facilitator). per person
• “Permit” means an official document given Interest free
by authorized department for entry into any non -
refundable
place or destination. (Note: The Company 1 booking Rs. 15000
Immediately
does not have any role to play for issuance / upon booking
amount
denial of Permit other than being a facilitator). (for direct
• “Permit / Visa Cancellation Policy” means flights)
and includes all the cancellation charges Interest
free non-
levied by Consulate / statutory authorities refundable Immediately
and which interalia includes permit / visa 2 Rs. 20000
booking upon booking
fees and any supplementary charges such as amount (for
permit / visa facilitation charges, courier fees, via flights)
SMS charges, urgent fees charged by the Within 20
Consulate / statutory authorities in addition days from
to the administrative fees charged by the the booking
date or 30
Company. Balance As per the
3 days before
Payments selected tour
• “Jurisdiction” means the geographical area departure
over which a court or government body has date
whichever is
the power and right to exercise authority. earlier
Parties hereto agree to confer exclusive
Jurisdiction to Mumbai Courts / Forums. • GST of 5% on total package cost.
• “Booking Documents” shall mean Booking
Form and such other documents as we may • A tax invoice shall be raised as required under
deem fit including (without limitation) THE the applicable rules of GST with respect to the
‘TERMS & CONDITIONS’, ‘HOW TO BOOK’
content and timing of issuance of invoice
RULES, ‘PRICE GRID’ / ‘PRICE COLUMN’.
• “Terms and Conditions” means these terms
NOTE:
and conditions and includes the How to Book
• If you are booking your tour within 30 days
Rules, Booking Form, Web Pages, Brochure,
Price Grid, Itinerary, Promotion Booklet and of the departure date, then 100% of the tour
payment must be made immediately, before
other documents as may be notified from time
to time” any service can be provided. This booking will
be subject to availability.
PAYMENT AND SCHEDULE FOR BHARAT • Booking amount for any add-on packages
DEKO or extension taken with the main tour or
Please find a chart of the schedule of payment separately will be Rs.10,000/- per person.
for the Bharat Deko tours.
In cases where the tour price, as mentioned in
Payment Schedule for Land Package Only: the Price Grid / Price Column, quoted to you
comprises of foreign currency (i.e. Euro, Sterling
Amount in Pounds, US Dollar etc) and INR component,
Sr. Payment Date of
INR
No. Item Payment then payment made by you in INR for the
per person
foreign currency component of the Price Grid
/ Price Column shall be subject to the rate of
Interest exchange (“ROE”) prevailing at the date/time
free non-
Immediately of making such payments. Hence please note
1 refundable Rs. 3000
upon booking
booking that your total tour cost may change in view of
amount the fluctuations in the INR value of such foreign
currency component. Therefore, please be
Within 20 informed that the total price quote stated at the
days from date of booking may vary due to market led
the booking
date or 30 currency fluctuations and that such fluctuations
Balance As per the
2 days before are not within the control of the company. The
Payments selected tour
departure company shall not be held responsible for
date
whichever is
earlier
Signature____________________________________

www.coxandkings.com
8

any variance in the price quoted at the time of
booking and the total amount required to be paid
as per the payment schedule.
PAYMENT OPTIONS
Please refer to the complete process under
‘How to Book Online’ and ‘How to Book Offline’.
1. Online, you can pay by CREDIT CARD /
DEBIT CARD and transact directly on the site
www.coxandkings.com. If part payment has
been made by credit card / debit card, the
balance payment can be made by credit card,
debit card, net banking, cheque, demand
draft or cash as the process listed under ‘How
to Book Online’.
2. You can pay by CHEQUE / DEMAND DRAFT
in the name of ‘Cox & Kings Ltd’. The cheque
/ demand draft has to be deposited with any
of the Cox & Kings Offices / Franchisees.
Once the payment is cleared, only then will
confirmation be made and the documentation
be released. The Cancellation Policy will
apply if the payment is not cleared within the
specified time.
3. You can pay your TRAVEL AGENT who would
pay the Company on your behalf in case the
booking has been made by the Travel Agent.
4. If you are making a CASH PAYMENT above
Rs.50,000/- you would have to submit a copy
of your PAN Card to us and an Income Tax
declaration.
5. As per the provisions u/s 269ST of the Income
Tax Act, we cannot receive an amount of Rs
2 Lacs or more by way of cash in respect
of a single transaction/single booking id or
from any person in a single day. Hence, any
payment of Rs 2 Lacs and above must be
paid by way of an account payee cheque/
draft drawn in favour of Cox & Kings Ltd,
or any other banking modes mentioned
hereinabove..
6. In case you want to make the FCY payment in
cash, then you will have to furnish the receipt
of purchase of FCY from authorised dealer.
IMPORTANT: Any payment made to your Travel
Agent by you would not constitute payment to
the company until the same is remitted to the
account of the company and cleared. Please
refer to the documentation section above for the
detailed list of documents to be submitted at the
time of booking.
For ONLINE booking, on the website via credit
card / debit card, you will be re-directed to your
Bank’s payment gateway. After successful
completion of your online payment you will
be able to view paid invoices under the ‘View
Transaction’ listed on the site.
1. You will have to additionally pay for all the
bank charges including charges relating to
COX & KINGS
credit card / debit card / net banking / cheque /
demand draft at the applicable rate in addition
to the tour cost.
2. The Company reserves the right to decline
your booking/s for any Tour or to cancel your
booking without assigning any reason.
3. The Non Resident Indians (NRI) and Foreign
Nationals are required to pay the entire tour
cost in the Foreign Currency in USD / GBP /
EURO / AUD / SGD.
4. In case of foreign exchange transactions, the
prevailing rate of exchange on the date of the
transaction would be applicable.
5. In case of bank transfers (remittance), bank
charges as applicable will be charged extra.
In case you want to make either the full cost of
the tour package (applicable for NRI / foreign
nationals) OR the foreign currency component
of tour cost (applicable for Indian Nationals)
by foreign currency bank notes, then you will
have to furnish the original invoice of Money
Changer or Authorised Dealer.
BALANCE PAYMENT
Please check your Invoice for the due date of
your balance payments of the tour cost. This
balance payment has to be made within 20 days
from the booking date. If the booking is accepted
within 30 days of the date of departure of the
tour, the entire tour cost has to be paid upfront.
A delay in payment of your tour cost (part
payment or full payment) can result in a delay
in processing your documentation, booking and
issue of tickets (if applicable) and we may treat
it as a cancellation of booking by you, which
will be subject to the applicable Cancellation
Charges along with GST of 18% as per the
cancellation schedule.
We reserve the right to amend the prices
published in this Brochure and on the
website and to adjust our charges based on
various factors including but not limited to
currency fluctuations, fuel price rise, travel
arrangements, special / high season charge
levied by the suppliers, hike in any government
taxes or any taxes or visa amounts and / or for
any reason before the date of departure. All
such increases in price must be paid for in full
before your departure.
If your booking is not accepted by the
Company, the amount paid by you towards
this booking would be refunded by the
Company without interest
Exceptionally if the booking is accepted by us
less than 3 days prior departure date of such
tour, then you will have to pay the entire tour
cost only by DD / cash / pay order / RTGS on
the day of booking.
www.coxandkings.com
BROCHURE / WEBSITE INFORMATION
DISCLAIMERS
We take reasonable care in preparing the
Brochure, Price Grid, Price Column web
pages and other documents and in describing
the services therein. However, we are not
responsible / liable for any typographical /
printing errors. Furthermore, Brochures may
be printed several months in advance and
the content may not always be fully updated.
We therefore ask you to confirm the current
information by contacting us.
Please note that the itinerary may have changed.
The products and services displayed may have
changed. The photos of meals / sightseeing
are for reference only and may differ from the
actual meals / sights. Distance between places
and temperatures are approximate and can
change depending on travel, road conditions
and climatic changes.
We hereby disclaim all warranties and conditions
with regard to this information, software,
products, services and related graphics,
including all implied warranties and fitness for a
particular purpose, title and non- infringement.
PRICE GRID, / PRICE COLUMN ITINERARY
MAY CHANGE AT ANY TIME
We reserve the right to alter, amend, change or
modify the tour package and itineraries before
or during the tour. We will make reasonable
efforts to notify you promptly of such changes
/ events sufficiently in advance during booking
or prior to departure of the tour. If such changes
/ events occur during the tour, our tour manager
or local representative will inform you of the
changes on the spot and we solicit your full
co-operation in accepting such circumstantial
changes. Therefore, no grievance regarding
any itinerary / service change which we are
constrained to make, will be entertained from
the tour participants during or after the tour.
Such changes may be necessitated due to
factors beyond our control such as Force
Majeure events, strikes, fairs, festivals, sport
events, weather conditions, traffic problems,
overbooking of hotels / flights, cancellation
/ re-routing of flights or railways, closure of
/ restricted entry at a place of sightseeing.
Generally, we try to avoid dates when big Fairs,
Exhibitions, Olympics etc. and other events are
held in certain cities as hotels are fully booked
several years ahead. If you have to travel on
such dates, you may have to stay in alternate
hotels or hotels in other cities.
Signature____________________________________
9

Due to airline’s requirements the points of entry
and exit in a city / country may change. We
may operate more than one coach per departure
date and may for convenience reverse the
direction or amend the itinerary. Change in
itinerary may also be required or necessitated
on account of actions, inactions, defaults or
condition of tour participants.
We will make reasonable efforts to keep
the overall package of services unchanged.
However, we shall not be responsible / liable to
refund any amount or pay any compensation on
account of any change in itinerary.
In case the alternate arrangements made are
materially superior as compared to the ones
described in the Brochure, we may charge extra
for the same at the time of booking or in the
course of the tour.
PROMOTIONS / OFFERS / SCHEMES
Please note that promotional offers may have
different terms and conditions which will be
in addition to these terms and conditions and
the requirements of the booking amounts,
payments, deadlines and mode of payment may
be defined in such promotions which will be over
and above these terms and conditions.
You will have to adhere to the payment schedule
prescribed under such offers, promotions or
schemes in order to be eligible to avail benefits
under such offers, promotions or schemes. If
you fail to make the payment by the due date
and / or do not comply with all the terms and
conditions of the offer, promotion or scheme,
you would not be entitled to receive the benefit
under such offer, promotion or scheme.
We shall have the absolute right to withdraw
any scheme or discount at any time after such
scheme or discount is published without prior
intimation.
SERVICE VOUCHERS
For ‘Bharat Deko’ all services will be as per
those specified / confirmed and will be paid for
as per the Invoices and Service Voucher(s).
A Service Voucher(s) is / are the written
confirmation of your tour and entitles you to
travel on the tour and must be presented by
you to the Tour Manager or Service Provider
as applicable. You will receive the Service
Voucher(s) (with your air-tickets and train tickets,
if applicable) approximately 3 to 5 days prior to
departure, provided you adhere to the time
schedule of documentation and payments in full.
A delay in adhering to the above mentioned
time frame would result in delay in issuing the
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COX & KINGS
documents for land arrangements, air tickets
and arranging the permits / visa (if applicable)
and may result in the cancellation of the Tour
with applicable Cancellation Charges along with
GST of 18%.
No services will be provided if the Service
Voucher in original is not in your possession.
Important / emergency contact numbers are
printed on the Service Vouchers and / or the
briefing sheet provided to you.
It is your responsibility to check the Service
Voucher(s) carefully and to let the concerned
staff at the company’s offices or our Franchisees
or through our Preferred Agents (PAs) or your
Travel Agent (TA) know immediately in the
event of any error. In some cases, you would be
handed your internal flight / train / hotel vouchers
by the Tour Manager / representative of the
Company on arrival at your holiday destination.
GENERAL NOTICE REGARDING BOOKING
Please read carefully and understand the
‘Terms and Conditions’ herein, the other
Booking Documents and such other documents
as may be applicable, as all these will form part
of your contract with us once you effect the
booking. Except in the case of Online booking,
to effect the booking, we require you to ‘Terms
& Conditions’, ‘How To Book’ rules and ‘Price
Grid’ (‘collectively defined above as booking
documents’). Upon executing the the Booking
Documents and on payment of the prescribed
non-refundable interest-free booking amount, a
binding contract shall come into existence. You
are required to make the payment towards the
non-refundable interest free booking amount
before we start processing your booking a per
the Booking Documents.
We advise you to ensure before making a
booking that you have and / or you will be able
to provide all the required documents to enable
you to travel. Please go through our web site and
/ or check with our staff to ascertain the required
documentation.
TRAVEL DOCUMENTS REQUIRED WHILE
ON TOUR
It is entirely your responsibility to hold and carry
on tour valid and genuine travel documents
such as permits / visa, confirmed air / bus / train
/ cruise tickets and other documents confirming
insurance to cover risk to life, limb and property
for the duration of the tour, medical clearances,
inoculation / vaccination certificates, permits,
visa, etc. as the case may be to be able to
travel as per your tour itinerary. The costs of
processing the above travel documents are
not included in your Tour Cost except for your
www.coxandkings.com
insurance. The cost of travel insurance policy is
included in the tour package excluding SAARC
countries, Tashkent, Kailash Mansarovar Yatra
and third party products.
TRAVEL BEYOND INDIA (SAARC
COUNTRIES)
For travel beyond India to countries such as
Nepal, Bhutan, Sri Lanka and Maldives, the
following travel documents would be required:
• For Bhutan, if a Client is travelling from India
then a 6 month valid Passport from the date of
return of the scheduled tour or a valid Indian
Election Identity Card, four photographs and
return air ticket is necessary for identification
purpose.
• In case an Indian is travelling to Bhutan
from Kathmandu then only a 6 month
valid Passport from the date of return of
the scheduled tour, four photographs and
return air ticket is necessary for identification
purpose. Permit is given on arrival.
• For Sri Lanka 30 days visa on arrival is
granted at Colombo Airport, provided one
meets the following requirements:
• 6 months valid passport from the date of return
of the scheduled tour, Confirmed return Air
Tickets, 2 recent passport size photographs
• For Nepal - 6 months valid Passport from the
date of return of the scheduled tour OR a valid
Indian Election Identity Card. Visa is issued
on arrival.
• For Maldives 7 days permit is given on
arrival at Male Airport provided one meets
the following requirements: 6 months valid
Passport from the date of return of the
scheduled tour, Confirmed Return Tickets
TRAVEL WITHIN INDIA
• You should carry a valid photo identification
card issued by Govt. authorities.
• For Sikkim, necessary permission to visit
Tsomgo / Tshangu Lake and Yumthang.
Please carry four passport size photographs
for the permits.
• For Lakshadweep, you will require an entry
permit.
These terms are subject to change from time to
time as per government policies.
CONDITIONS OF OTHER THIRD PARTY
OPERATORS
In the event you are booking through us a tour
/ travel service of any third party operators,
the terms and conditions of such third party
operators, including their payment schedule,
cancellation, refund etc. shall be applicable to
you in addition to these Terms and Conditions.
Signature____________________________________
 COX & KINGS

HELICOPTER PACKAGES
In the event that you are booking any
product which includes helicopter services
such as in case of Amarnath Yatra, Mata
Vaishnodevi, Kailash Mansarovar tour,
Chardham etc. the same would be subject
to the weather conditions / permissions of
the shrine boards/ availability at the time
of booking and / or any other statutory
requirements. The Client cannot hold
the Company responsible / liable for any
such happening or non happening of any
event which is beyond the control of the
Company. If the helicopter service remains
unutilized for any reasons whatsoever,
including the aforesaid reasons then the
Company shall not be responsible / liable for
any refunds whatsoever.
ONLINE BOOKING
You can purchase our services from our
sales outlets, Agents or Franchises. In the
alternative, you can register and book your
tour / services online through our Website.
During the course of online booking on our
Website, you will have the opportunity to go
through our Booking Documents and privacy
policy, which are displayed on our Website
and which you will need to confirm and accept
in the course of booking online. Hence, you
will have to peruse the Booking Documents
online and “Accept” the terms and conditions
set out in the Booking Documents, post which
we shall send you confirmation e-mail towards
your acceptance of the Booking Documents
forming a valid and legally binding contract
between you and us upon simultaneous
receipt of the non-refundable interest free
booking amount. We shall share with you
the hard copies of the Booking Documents
which you have accepted online over email
Please note that the Booking Documents
need not be signed physically-your online
Acceptance of the terms and conditions of
the Booking Documents will constitute an
enforceable and legally binding contract. Our
Website provides the facility of making online
booking of tours and services.. However, we
cannot give any guarantee or warranty with
respect to the Website booking engine which
could malfunction due to various reasons
including software or network errors. We
have incorporated all modern protection
technologies to ensure that information
concerning you or your payments is kept
secure and confidential on your Website.
However, please note that in case of online
payment you will be re-directed from our
Website to the concerned bank’s webpage
and the payment gateway where your credit
card / debit card / net banking details (such
as credit/debit cards numbers, CVV number
etc) will be stored by the respective bank and
the payment gateway for which we shall not
be responsible / liable.
It is made clear that the online booking shall
be effective once you confirm the Booking
Documents, as follows. During the course of
online booking on our Website, you will have
the opportunity to go through our Booking
Documents, which are displayed on our Website
and which you will need to confirm and accept
in the course of booking online. We would also
require a copy of the first two pages and last two
pages of your passport which show the date
of your passport, place and date of issue and
expiry.
The Company reserves the right to decline to
register any person / s for any tour or to cancel
their registration without assigning any reason
and without any compensation.
DOCUMENTATION FOR BOOKING TOURS /
BUYING FOREIGN EXCHANGE:
A. For booking tours / buying foreign exchange
for International Travel (other than travel to
Nepal and Bhutan), following documentation
is required:
a. Original Passport for verification
b. Physically signed booking form by the
traveller. (not required in case of online
booking)
c. Physically signed terms and conditions
form by the traveller. (not required in case
of online booking)
d. Physically signed LRS cum Form A2 by the
traveller [Only for international travel]
e. Signed photocopy of the first 2 pages and
last 2 pages of your passport.
f. Valid Visa issued by the country of visit.
g. Air tickets.
h. Cheque / Demand draft has to be in the
name of “Cox & Kings Ltd.”
B. PAN:
a. For tour booking, copy of PAN card self
attested is mandatorily required for any
tour where in total tour cost per booking /
booking ID exceeds Rs.2 Lacs.
b. For purchase of foreign exchange, copy
of PAN card is mandatorily required
for purchase of foreign exchange over
Rs.50,000/-.
c. In case of minor where PAN Card is not
available, the PAN Card details of parent /
guardian are required.
d. You will have to provide a declaration in
Form 60 in case you do not have PAN
Card.
e. Copy of PAN Card / Form 60 is mandatorily
required with self attested declaration, if
payment of Rs.50,000/- or more is made in
cash per booking / booking ID irrespective
of the value of tour cost.
ADDRESS PROOF:
FEATURES
Transactions With Individuals (Address Proof)
DOCUMENTS
• (i) Passport, (ii) PAN Card, (iii) Voter’s
Identity Card, (iv) Driving License, (v) Job
Card issued by NREGA (vi) Aadhar Card.
• In case of LOW risk customers, “simplified
measures” can be applied which shall be
deemed to be “officially valid documents”.
• Identity card with applicant’s photograph
issued by central/state government
departments, statutory / regulatory
authorities, public sector undertakings,
scheduled commercial banks and public
financial institutions.
• Letter issued by a gazette officer with a
duly attested photograph of the person.
Where “simplified measures” are applied for
verifying for the limited purpose of proof of
address, the following additional documents
are deemed to be Officially Valid Documents
(OVD):
vii) Utility bill which is not more than two
months old of any service providers
(electricity, telephone, post paid mobile
phone, piped gas, water bill);
viii) Property or municipal tax receipt;
ix) Bank account or Post office savings bank
account statement;
x) Pension or family pension payment orders,
only if they contain address;
xi) Letter of allotment of accommodation.
If the proof of address you are providing is in
the name of some other member of your family
with whom you are living and are closely related,
then you would need to provide us such proof
of address as mentioned above along with a
declaration from the person named in such proof
of address stating that you are a relative and are
staying with him / her.
Signature____________________________________

www.coxandkings.com
11

If the document of identity produced has
an address which is the same as that
declared by the prospective Client, the said
document may be accepted as valid proof
of both identity and address. If different
or if a valid photo ID does not have address,
then a separate address proof should
be obtained.
ONE / SOME MEMBER(S) MAY SIGN
BOOKING DOCUMENTS ON YOUR BEHALF
In case of one or more but not all tour
participants named in the Booking Form
sign the Booking Documents, it shall be
deemed that the signatories have been duly
authorized by all such tour participants to
consent, accept (in case of online booking)
and / or sign on their behalf assuming
full responsibility and accordingly it shall
be deemed that all such tour participants
have signed the booking documents.
YOUR TRAVEL AGENT CAN SIGN THE
BOOKING DOCUMENTS ON YOUR BEHALF
Where tour participants are booking
through a Travel Agent, if such Travel Agent
signs the Booking Documents, it shall be
deemed that such signature is for and
on behalf of all the tour participants named
in the Booking Form assuming full
responsibility. It shall be deemed and
construed that all such tour participants
have duly authorized the said Travel Agent
to consent, accept (in case of online
booking) and / or sign the Booking
Documents on their behalf.
CONTRACT
Please note that in case of offline booking
there is no contract between the Company
and the tour participants until the Booking
Documents are signed and received by
the Company and the Company has also
received the specified non-refundable
interest free booking amount. In case of online
booking, the contract between the Company
and the tour participants is effectuated
upon you accepting the Terms and
Conditions of the Booking Documents
and payment of non-refundable interest
free booking amount. Irrespective of your
booking made offline and / or online,
the Company will not be under any legal
obligation to start your tour booking process
unless and until you have made payment
towards non-refundable interest free booking
amount as per the payment schedule set
out in “How To Book” and the Company
has received the non-refundable interest
free booking amount. The full payment
must be received in accordance with
prescribed payment schedule. If not paid
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COX & KINGS
in accordance with the payment schedule, For Land or Airfare Packages (Individual
the Company reserves the right to cancel Holidays –FIT):
the booking with consequent forfeiture of
When a cancellation Cancellation
booking amount and apply scale of applicable
is made. Charges per person
Cancellation Charges along with GST of 18% as
mentioned in the Brochure. Clear 30 working days
or more prior to the
Any payment that you make to your Travel tour departure date
Agent would not constitute payment to the or for non-payment of Booking Amount plus
Company until the same is remitted to the the balance Tour Cost GST of 18 %
account of the Company. within the stipulated
time frame
CANCELLATION / AMENDMENT BY
Clear 29 to 16 working
COMPANY
days prior to the tour 25% of the Tour Cost
We reserve our right to amend or cancel the plus GST of 18 %
departure date.
tour booked by you, without assigning any
reason. Such amendment or cancellation Clear 15 to 08 working
may be due to circumstances beyond our days prior to the tour 50% of the Tour Cost
control. In such cases, we will offer you departure date. plus GST of 18 %
alternative tour dates / tours or you would
have the option of travelling as individual Less than 07 clear
travellers, not as part of the original tours. working days prior 100% of the Tour Cost
If the alternative date / tour is not to the tour departure plus GST of 18 %
date.
acceptable or you do not wish to travel
as individual travellers, we would refund For tours with cruise
the money paid by you after deducting
any costs incurred by us on your behalf Less than clear 80
including cruise cost, airlines, transport, – 50 working days
permits / visa, insurance, etc. within a period (depending on the
of thirty days from the date of amendment Cancellation Policy of 100% plus GST of
or cancellation. However, we would the particular cruise 18 %
not be responsible or liable to pay any liner) prior to the tour
compensation or damages or consequential departure date for the
loss or interest or to refund any other Cruise portion.
expense incurred by you.
For Airfare packages (Group holidays)
CANCELLATION OF BOOKING BY YOU
Should you wish to cancel your booking, you When a cancellation Cancellation
must notify us in writing. Such notification shall is made. Charges Per Person
be deemed to have been given to us only on
the date of the receipt of your written notice (by Clear 40 working days
post or email as the case may be),, since we or more prior to the
can act only on receipt. Please state the reason tour departure date or
Booking Amount GST
for non- payment of
for your cancellation as it may be covered by of 18 %
the balance Tour Cost
your insurance policy. Claims must however be
within the stipulated
made direct to your insurance company.
time frame
The following Cancellation Charges for Clear 39 to 25 working
the land and airfare packages shall apply 50% of the Tour Cost
days prior to the tour
irrespective of the reason for cancellation. plus GST of 18 %
departure date.
You understand and acknowledge that these
charges are a genuine pre-estimate of the Clear 24 to 10 working
75% of the Tour Cost
damages that we will suffer on account of days prior to the tour
plus GST of 18 %
cancellation. You understand that these departure date.
damages are called liquidated damages in
legal language, which are payable without Less than 09 clear
proof of actual damages. You agree not to working days prior 100% of Tour Cost
dispute such deductions or to demand proof to the tour departure plus GST of 18 %
of actual damages. date.
In case of cancellation, the following Cancellation
Charges would apply. Signature____________________________________
www.coxandkings.com

Note:
In case of third party products, such as cruise
holiday, bus and train tickets, 5 Star hotels,
services during the trade fair period, festival
periods, the rules relating to payment terms,
cancellation and the cancellation schedule
prescribed by the concerned third party
service provider would be applicable and in
addition the Company shall have the right to
claim service and communication charges of
INR 2,000/- per person.
There will be a GST of 18% presently
applicable over and above all mentioned
charges. Hence, post deduction of cancellation
charges along with GST of 18%, balance
amount will be refunded.
It is a clear understanding between the parties
that for the purpose of this clause, cancellation
can be due to any reason whatsoever including
the reason of inability to participate due to,
illness, death, court orders, non-availability of
travel documents etc. Regardless of the reason
for cancellation the Company shall not be liable
/ responsible to pay any compensation, interest
or damages to you.
As per the booking conditions, we are
constrained to levy the aforesaid Cancellation
Charges along with GST of 18% in addition to
the actual administrative / service expenditure
incurred towards travel insurance, retention
charges by supplier, permits / visa, if any, etc.
If you wish to cancel your booking, you need
to inform us by any of the following methods,
provided that such information should be given
on a working day within working hours:
1. By email to bdfeedback@coxandkings.com
followed by a written communication to our
Registered Office listed below
OR
2. In writing on at the Registered Office of the
Company:
Cox & Kings Limited,
Customer Service, Bharat Deko
Turner Morrison Building,
16, Bank Street, Fort,
Mumbai – 400 001, India
If the Booking Documents have been signed
by one or more persons for themselves and
for others mentioned in the Booking Form,
then the communication signed by such
signatory / s would be treated as a valid
communication with full responsibility /
liability for cancellation for all such persons
COX & KINGS
mentioned in the form. Similarly if your Agent
seeks cancellation, we will act on the basis that
he has been authorized or instructed by you to
cancel assuming full responsibility and shall
accordingly effect cancellation. Cancellation shall
take effect only from the time the written request
reaches the Company at its office in Mumbai on
working days within office time at the details listed
above. However, in the following cases you shall
be deemed to have cancelled the tour even if no
cancellation notice is issued by you:
i) In case of visa rejection, you would be deemed
to have cancelled on the date of intimation of
such rejection. Please see our Visa Guidance
section for further details.
ii) In case of Visa Rejection on the date of
departure and / or post departure, you would
be deemed to have cancelled on the date of
departure or post departure.
iii) If you fail to pay the tour costs in time or if you
commit any other default in relation to your
booking, we may treat such failure or default
as a cancellation of the booking by you. In
such case, the Cancellation Charges along
with GST of 18% shall be computed with
reference to the date on which we issue you a
notice of cancellation;
iv) If on your failure of payment or other default,
no notice of cancellation is issued by us but
your payment or default remains outstanding
on the date of departure, the booking shall
be deemed to have been cancelled by you
without any advance notice, inviting the
applicable Cancellation Charge.
v) It is your duty to make payments on time
regardless of whether we have followed up for
the same or not
You expressly agree to abide by the foregoing
terms and conditions.
AMENDMENT OF BOOKING BY YOU
If you wish to amend or change your booking,
you have to communicate your request to us in
writing and / or email. Such requests for change
or amendment will be accepted subject to
availability.
Please note that:
1) The amended or changed booking will be
regarded as a new booking;
2) An amendment fee of INR 1000/- + GST
as applicable is payable in case of every
amendment or change;
3) In case the amendment is carried out within
the cancellation period, then a Cancellation
Charge along with GST of 18% shall apply
as if a cancellation was made on the date the
request for amendment or change is made.
www.coxandkings.com
Please note the Cancellation Charges along
with GST of 18% will be in addition to the
amendment fee. Terms and Conditions shall
also apply.
TRANSFER FROM ONE TOUR TO ANOTHER
A request in writing for transfer from one tour to
another 30 days prior to the departure will be
treated as cancellation on that tour and a fresh
booking on another. In these cases, a transfer
fee of Rs.750/- per person + GST as applicable
will be applicable in addition to the costs for
re-processing your documentation including
permits / visa / cruise / airlines / bus bookings
/ insurance, etc. due to the transfer to another
tour. In case you transfer within the cancellation
period, then the Cancellation Policy will also
apply. Terms & Conditions shall apply.
RATE OF EXCHANGE APPLICABLE TO
REFUNDS
Please note that refunds of foreign exchange
component of the tour cost will be based on our
buying rate of that date. Every day we publish
on our web page (http://www.coxandkings.com/
live/products/forex/index.php) and through our
sales network, our buying and selling rate for
foreign currency applicable for that day. When
we receive Indian Rupees from you in relation
to a booking, we convert them into the foreign
exchange component of the tour cost at our
selling rate, then applicable. However, when
we refund the foreign exchange component to
you in Indian Rupees, we do so at our buying
rate applicable on the date of refund and after
deductions of bank charges as applicable in
cases of bank remittance / telegraphic transfer.
OUR SCOPE OF SERVICES
We are travel and holiday organizers only. We
inspect and select the services to be provided to
you. However, we do not own, operate or control
any airline, shipping company, coach or coach
company, hotel, transport, restaurant, kitchen
caravan or any other facility or provider that
is engaged to provide you services during the
course of your tour. Therefore, please carefully
note that:
1) You will need to adhere to the conditions, rules
and regulations of each service provider. For
instance, you will need to check the baggage
rules of the airline to understand what kind
of baggage and how much baggage you can
carry. You will need to check the hotel rules
to check the timings when meal is served, to
ensure that you are available at that time. The
Company is not responsible / liable for the
consequences if you breach such rules and
regulations;
Signature____________________________________
13

2) If you cause any injury or damage affecting
the service provider, then you may be
responsible / liable to the service provider
and if the service provider recovers any
monies from us for such injury or damages,
we shall separately charge you for the same;
3) We cannot be held responsible / liable for
any delay, deficiency, injury, death, loss
or damage etc. occasioned due to act or
default of such service providers, their
employees or agents.
MEALS
Please refer to the itinerary in the Brochure
/ Website for details of the meals which
would be served to you on the tour. Unlike an
airline, we cannot process a special meal,
nor can we guarantee a special diet, nor can
we guarantee the seating arrangement in a
particular section of the restaurant. We
do not assure special meals, or special
timings or extra halts for infants, children,
or passengers with diabetes, cholesterol,
high blood pressure or any other condition.
We cannot guarantee quantity of the
food as may be provided by the service
provider. If you have any such special
requirements arising from medical conditions,
customs and practices or from the needs
of your children or otherwise, it would
be advisable to travel on a customized tour
and coach tours are not recommended.
We, however, reserve the right to change
the meal arrangement, where circumstances
compel us to do so. At some places a meal
allowance may be paid at our discretion to you
to enable you to have a meal of your own choice.
HOTELS
The Company selects hotels for your stay at
locations, which give comfort and value for
money. For various reasons, such as reducing
the overall travelling time on the coach for the
following day, the hotels may be chosen away
from the city centre.
Modern facilities such as attached toilets with
showers / bathtubs are provided. We cannot
guarantee the availability of adjoining rooms
/ interconnecting rooms / non-smoking room /
rooms on the same floor etc. and are subject
to availability. If you seek a change in rooming
while on a tour, the same will be subject
to availability and you will need to pay any
additional charges as may be applicable. The
check in and check out times may vary from
city to city. Usually, the check-in time is 12:00
noon and check- out by 11:00 a.m. You may
have to wait for some time till the rooms are
cleared. However, in case the room is required
14
COX & KINGS
on immediate occupancy / late check out,
kindly inform our sales executive to assist on
the same at an additional cost.
During trade fairs, sometimes last minute
hotel tariffs may vary from their normal /
displayed rates for which we shall not be
responsible / liable for any variation in the rate
displayed by the hotel.
We shall not be held liable / responsible in
case the hotel provided is not the same as
mentioned on the Website at the time of
booking. We reserve the right to change the
hotel any time due to any reasons. No refunds
or compensation will be provided in case
we are not able to provide confirmation of the
hotel mentioned on the Website.
Any damage caused to the hotel property by
you will have to be paid directly and we
would not be liable / responsible for the same.
HOTEL STANDARDS
Hotel standards vary throughout India.
Hotels in India continually try to upgrade their
services and there can be ongoing renovation
works throughout the year. We will endeavour
to obtain rooms as far away from such activity
as possible but please bear in mind that hotels
run on full capacity during peak season and
specific rooms can rarely be pre-booked.
Hotels may be booked far off from central
place. Please note that basic amenities
will depend on the destination and local
infrastructure available.
Economy hotels are budget hotels and they
may not have any star category classification
obtained from the relevant authorities of
Government of India. Even 2 star properties
approved by the India Tourism, Government of
India, can be considered as economy hotels.
These hotels may provide very bare basic
amenities.
Standard hotels are mainly 3 star category hotels
approved by the India Tourism, Government of
India. They may also include Heritage hotels,
Lodges and Resorts.
Deluxe hotels can be categorized with ratings of
4 star or 5 star approved by the HRACC, India
Tourism, Government of India. They may also
include Heritage hotels, lodges and resorts.
Heritage hotels are set in old or historic style
buildings and are categorized into grand,
classic and heritage. If you would like to stay
in any of hotels other than those featured in the
tour itinerary, or you would like to upgrade the
standard of your room, this can be arranged and
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you will be informed of the difference in price
and this would be subject to availability.
Hotels can be booked on the following
occupancy basis:
SINGLE ACCOMMODATION
In case you book on a single occupancy
basis, you will have to pay a single room
supplement unless another tour participant
is willing to share your room. You shall also
be responsible / liable to pay the single room
supplement if earlier having booked on a
shared room basis, you later have to take the
room on single occupancy basis since your
intended room partner has either dropped out
of the tour for any reason or since you and /
or your room partner are no longer willing to
share a room.
Note that the single room supplement will be
charged in all cases where a booking on a
shared room basis has to be changed to single
room basis including the following:
• Intended room partner was arranged by you.
• Intended room partner was arranged by us
for you.
• No room partner was found available for you.
DOUBLE / TWIN ACCOMMODATION
A double room has either a single
queen-size bed or two separate beds.
If the Client requests for a room with
queen-size bed or twin bed, the same
would be provided subject to availability
as most of the hotel rooms are twin-bedded.
In case of non-availability of a room with
a queen-sized bed, a twin bedded-room
would be given. In case of non-availability
of either of them, the booking will be made
based on the availability of the hotel.
TRIPLE ACCOMMODATION
We recommend a maximum of only (3) three
persons in one room. Triple rooms are usually
no larger than twin rooms and the third bed is
often a rollaway bed or cot placed in a twin room.
Some hotels do not allow a third occupant. This
however is subject to the concerned hotel policy.
CHILDREN ACCOMMODATION
A child travelling for whom ‘without a bed’
charge has been paid would not be entitled to
a separate bed in the hotel. In case ‘with bed’
charge has been paid for the child and you
decide not to avail such facility whilst on the
tour, you would not be entitled to any refund.
In case you decide to seek an extra bed for the
child booked on ‘without bed’ basis on the tour,
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this will be provided subject to availability and
you shall be bound to pay any additional amount
charged by the concerned hotel directly.
PRE / POST TOUR / ADD ON EXTENSION
PACKAGES
Pre / post tour accommodation / add on
packages or extensions etc. are available to
you at special rates. You must ensure that you
request your Travel Agent or your sales officer
for the same at the time of booking your tour.
COACH AND SEATING
We generally engage air-conditioned / non-air-
conditioned luxury coaches / cars, but we are
not responsible / liable if the air-conditioning
equipment malfunctions for any reason.
Normally, the air conditioning will not function
during hill drives for coaches and cars.
On group tours, you are not allotted seat numbers
as a seat rotation system is followed. You must
follow the instructions of the Tour Manager in
this regard.
The coach / car drivers are bound by restrictions
concerning maximum driving hours per day and
per week and the itineraries are planned having
regard to the same. It is therefore essential that
the itineraries, schedules and timings are strictly
adhered to by you so as to ensure that all the
services can be duly provided. If you or any
of your co-passengers miss any service due
to unpunctuality, we shall not be responsible /
liable to refund any amount. Further, we shall
not be responsible / liable to refund any amount
or pay any compensation for any change in
itinerary or for missing any service due to the
unpunctuality or actions of your co-passengers
or for any delays due to any reasons.
Please note that smoking, consumption of
alcoholic beverages and snacks is strictly
prohibited on coaches/ cars. Please keep the
coaches / cars clean to avoid discomfort to
yourself and other tour participants.
Please take care not to leave behind any
property in the coach / car while disembarking.
The Company would not be responsible or liable
in case of theft / loss of such property under any
circumstances.
PORTERAGE
Please note that porterage is not included in the
tour price.
BAGGAGE ON COACH
It is often difficult to get porters to assist as
hotels may or may not provide this service and it
is therefore advisable to use bags with wheels.
Coaches / cars have limited space for luggage
COX & KINGS
and hence we permit only one suitcase and
one handbag per person in the coach for group
tours. The suitcase should be of a size of 158
cms. (width + length + height).
BAGGAGE ON AIRLINE
If you carry more than the permitted luggage
weight then, in such case you may have to pay
extra charges for luggage to the airline directly
and the Company shall not be responsible / liable
in this regard. You are requested to please refer
to the baggage rules of the individual airlines as
the same gets updated from time to time. Also,
we are not responsible / liable for any loss or
damage to baggage while it is in the custody
of the airline. It is suggested that you carry one
trolley bag and one hand bag for better mobility.
Please note that every airline has a different set
of rules and regulations regarding the weight
restrictions, the kind of luggage and the number
of baggage and furthermore, airlines keep
changing the rules quite frequently. Hence,
you are requested to please check the updated
baggage rules of the individual airlines, with
whom the ticket is booked.
We are not responsible / liable, in any manner,
if you are unable to carry any baggage or if you
have to pay any extra- charges due to restrictions
imposed by the airline. You shall be responsible
/ liable to pay all such charges directly to the
airline. Also, we are not responsible / liable for
any loss or damage to baggage while it is in the
custody of the airline.
AIRLINES
We shall in no circumstances whatsoever
be responsible / liable to you or any person
travelling with you, for loss of baggage by the
airline, failure to provide meal of your choice by
the airline, denied boarding or down-gradation
due to overbooking or any other reason, failure
on the part of the airline to accommodate you
despite having confirmed tickets, quality or
quantity of meals offered by the airlines, flight
delay or rescheduling, flight cancellation,
changes of flight schedule or routing, change of
airline mentioned at the time of booking. In these
circumstances, we will not be responsible / liable
for the injury, loss or inconvenience suffered by
you but you will be free to pursue your remedies
against the concerned airline.
If you are travelling to a SAARC country, it is
absolutely necessary to have your return air
seats to India confirmed prior to your departure
from India.
AIRLINE, AIRPORT OR WEATHER DELAYS
The Company is not liable / responsible for
any additional expenses or loss that may arise
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from government regulation or order affecting
the aircraft, strikes and labour disputes causing
cessation, slowdown or interruption of work,
meteorological conditions, security risks, or any
other causes that are beyond the Company’s
control but which may affect concerned airline’s
ability to operate flights on schedule. The
Company will not reimburse any additional
expenses incurred by you as a result of such
events or delays. The Company will not refund
any unused portion of air tickets purchased or
unused services in the event of such delays or
due to any reasons beyond its direct control.
AIRLINE DATE CHANGE BEFORE
DEPARTURE
If you are travelling on an air ticket for a group
tour issued by us and wish to travel in advance
or return at a later date after the tour ends, then
you must pay the applicable difference between
the group airfare within the package holiday
tour cost and the individual market airfare for
the changed sector. The same will be quoted
by us to you on your request. Over and above
this you will also be required to pay an ‘Airline
Seat Rebooking and Reservation Fee’ of INR
2,750/- plus applicable GST or such amount as
applicable per person per sector, per change
depending on the airline (subject to availability
of seats and ticket validity) along with applicable
GST. If you wish to travel in advance or return at a
later date after the tour ends you will be required
to bear the excess amount towards Hotel cost
over and above the tour cost plus applicable
GST. Please note that you will not be able to
avail of the group transfers and accordingly
you will have to make your own way to meet up
with the group on arrival and/ or to your next
destination when your tour ends. We shall not be
responsible / liable to refund any amount to you
in this regard. Terms & Conditions shall apply.
AIRLINE DATE CHANGE AFTER DEPARTURE
BY YOU
If you wish to change the date of your return
journey after departure, you will have to pay a
“Change in Reservation Fee” along with any
differential amount in the airfare, if any, directly
to the airline (in case the flight tickets are booked
by yourself separately) or to us (only if the flight
tickets are purchased from us), subject to
availability of seats in the same booking class.
This fee is dynamic and will be changed as per
instructions/discretions of the airlines.
AIRLINE CONFIRMATION AND
RE-CONFIRMATION
Though you may receive a confirmed air ticket
for a particular sector, airlines often overbook
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seats, due to which the airline may offload even
confirmed passengers and may accommodate
them on a subsequent flight. We will not be
responsible / liable for any such offloading
nor for any consequence of such offloading
including delay, inconvenience or loss of tour
services. As you are booked on a group fare
ticket, please note that seat allotment will be
made only when you physically report at the
airport check in counter. You are advised to
report at the airport check in counter at least 3
to 4 hours for international flight and 2 to 3 for
domestic flight prior to the departure time. Seat
allocation is a matter of airlines discretion and
availability of seats is not in the control of the
Company. Hence the Company shall not be
held responsible / liable if you do not get seats
together or do not get your preferred seats.
Please note that in case you are returning on a
later date after the tour ends, the responsibility /
liability to re- confirm air tickets 72 hours prior to
the departure would be solely yours.
YOU ARE RESPONSIBLE FOR
YOUR DOCUMENTS AND POSSESSIONS
You will have to take the risk and responsibility
/ liability of all your baggage, belongings,
currency, valuables, documents and personal
effects (collectively ‘baggage’) at all times during
the tour, whether during travel on the airline or
during your stay in hotel or during your travel in
coaches, while on excursions or otherwise.
If you forget to carry or if you lose essential travel
documents such as permits, passport, ID, visa,
tickets etc., you may be compelled to curtail the
tour and you may have to incur extra expenses,
for which you alone shall be responsible / liable.
In view of what is stated above, please carefully
note that:
1) We shall not be responsible or liable for any
loss or damage in respect of your baggage
etc. or their contents whether due to theft,
accident, negligence or otherwise;
2) We shall not be responsible / liable for any
cancellation or curtailment of your tour
compelled by any such loss of baggage etc.
and we shall pay no compensation or refund
to you;
It is advisable that you do not carry valuables
on the tour. However, if you carry any valuables,
we recommend that you use all available
facilities to keep them secure during your tour.
In this regard, some hotels provide Safe Deposit
Lockers (which may be charged separately).
In case of airlines, we recommend that you
declare your valuables to the airline at the time
of check-in and pay an additional charge, as
may be stipulated by the airline, to make the
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COX & KINGS
airline responsible for valuables. Without such
declaration, airlines can invoke limitation of
liability protections provided under international
conventions and laws.
If your baggage is lost or misplaced at any
time during the course of your tour, it is your
responsibility / liability to take all appropriate
actions to file complaints with the concerned
authorities, including police, airline office etc.
In the case of group travel, the tour manager
is responsible for the whole group of tour
participants, he may not be in a position to escort
you to lodge a complaint with the authorities, as
it could compromise the convenience and time
of the remaining group.
Furthermore, tour managers / assistants /
escorts are assisting the tourists throughout
the tour and are not responsible for tourists’
baggage or any kind of personal belongings.
On the entire tour, the tourists have to be
responsible / liable and carry the baggage on
their own. Instructions as well as information of
the tour are to be followed in the group tours and
the tour manager/ Company is not responsible
/ liable for any instructions overruled by the
tourists and / or its consequences.
TRAVEL DOCUMENTS, VISA AND
CLEARANCES
It shall be solely your responsibility / liability to
hold valid and genuine travel documents and
statutory clearances, to enable you to travel on
the tour such as passports / ID / permits / visa /
cruise / train / bus / confirmed tickets / insurance
or any other statutory certificates including
immigration clearances, etc. In any case, your
Passport must be valid for at least six months or
as applicable subsequent to the scheduled date
of return of the Holiday. It is the responsibility
/ liability of the Clients to furnish all documents
required by the Company for application of visa
etc. The Client acknowledges that the Company
is merely a facilitator for providing visa guidance
services. In the event the application for the
visa made by any Client or the Company on
behalf of the Client is rejected by the concerned
Embassy or Authorities due to inadequate
documents furnished by the applicant or due
to any other reason whatsoever, the Company
shall not be responsible / liable for the same.
The visa fee includes the actual visa charge,
cost of processing fees, professional charges,
and overheads. All costs, charges in respect
of the said application for the visa shall be
borne by the Client and the non-refundable
amount paid by the Client shall be forfeited
and no claim whatsoever shall be made for
the same. Granting or rejecting visa and
immigration clearance is the sole prerogative of
the concerned sovereign governments and the
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Company is only a facilitator, the Company shall
neither be responsible in case of non- granting of
such documents nor liable for any delay, denial
or other related act / omission or for any loss,
expense, damage or cost resulting there from.
In case of cancellation of the tour by the Client
due to non-availability of travel documents, the
situation would not change only by virtue of
the Client having applied for such documents
through the Company. Even if the visa is
rejected, the stipulated fees of the Company
shall be payable by the Client. There will be no
refund, if the Client, or any member of his party,
is unable to travel due to the said reasons. In
such cases, Cancellation Charges along with
GST of 18% as applicable by the Company will
apply and the decision of the Company will be
final and binding upon you. In the event that a
Client is unable to travel on the Holiday date
originally booked by him / her, due to rejection
of visa by the concerned Embassy, the said
Client shall have the option to postpone his /
her -tour to any other future date or choose any
other holiday destination subject to Cancellation
Charges along with GST of 18% of the previous
tour. However, if the Client books and pays
within the cancellation period and is unable to
travel due to any reason whatsoever including
non-availability of visa or any travel documents,
the Cancellation Policy will apply.
The Company would not be responsible / liable
in any manner whatsoever for any clerical
error made by the concerned Embassy /
Consulate regarding name, attachment of wrong
photograph, duration and type of visa (single /
multiple entry) or passport number.
We always use services of reputed courier
companies for the purpose of transmission of
passports to the Embassies / Consulates and
to our Clients in various cities. We would not
be responsible for any loss or damage whether
direct, incidental or consequential caused due
to transmission delays or loss of passport. The
documents forwarded by you for visa purpose
are sent by us to the concerned Embassy /
Consulate by third parties and hence we would
not be responsible / liable for loss of your
documents. We would however, make best
attempts to trace your documents or assist you
in obtaining alternative / certified copies of the
lost documents.
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HEALTH
Please note that your health is entirely your risk
and responsibility. Our tours are suitable for
persons of reasonable fitness. They may not suit
persons who are medically infirm or who have
special needs or requirements whether due to
age, medical conditions or otherwise.
It shall be your duty to inform us in writing in case
you have any medical condition that may affect
your ability to fully enjoy our tour arrangements
or where the interests of other tour participants
may be adversely affected by such condition.
Under such conditions we may decline to accept
you or continue you on that tour.
We reserve the right (without obligation) to ask
you to undergo medical tests and to provide
written certification of your medical fitness before
departure or at any time during the tour and if
you fail to undergo such tests or fail to provide
such certificates, we may decline to accept you
or to continue you on the tour. Our actions in this
regard may be guided not only by concerns for
your health but also the convenience and health
of the other tour participants.
However, it is not our obligation to check your
medical condition and if you suffer any injury
or aggravation on the tour or if you are unable
to enjoy / complete the whole or any part of the
tour due to your medical conditions, we shall
not be responsible / liable to compensate you
nor to refund any amount to you nor to pay your
medical expenses. If any adventure sports are
included in the tour package, you shall avail
of the same at your own risk having regard to
your medical condition. We shall not be liable
for any death, injury or other loss due to your
participation in such adventure sports and
any release form that you may be required to
sign for such person / service provider / club /
association / organization / hobbyist / institution
will be binding.
In this regard, please note that service providers
such as airlines may decline to accept you on
medical grounds. Please carefully read and
understand the rules and regulations of the
service providers, because we shall not be
responsible / liable for the consequences that
you may suffer. To some extent, your losses
on account of cancellation or curtailment
attributable to hospitalization as also your
expenses of hospitalization may be covered by
insurance.
TRAWELLTAG COVER-MORE ASSISTANCE
AND INSURANCE
Your Travel insurance which is underwritten by
Bharti Axa General Insurance Company Ltd.
is an add-on benefit provided by TrawellTag
COX & KINGS
Cover-More along with its assistance services
and ancillary products, which is included in
our tour package (excluding SAARC countries,
Tashkent, Kailash Mansarovar Yatra & third
party products) that entitles you to travel
insurance cover during the duration of the tour.
An additional charge is payable in case you wish
to extend the duration of your tour. The cover is
provided for all the passengers only up to 70
years of age. Passengers above the age of 70
years should undergo the required medical tests
post which the insurance company will issue
travel insurance at an extra premium paid by
the passenger. We shall not be liable for any
consequences arising due to a pre-existing
medical condition on participation in adventure
sports even if you have opted for an additional
adventure sports cover. It must be noted that
pre-existing diseases are not covered under this
insurance policy.
Please take note that , in case of demise of the
tourist (s) all the arrangements for transportation
of the deceased body including procuring the
death certificate, post – mortem, re – patriation
of deceased body and all personal effects /
property and insurance claims etc . shall be
made by accompanying relative and / or
accompanying known acquaintances of the
deceased . Company shall not be responsible
for extending any help for the same. The entire
expenses shall be borne by the accompanying
relative / or accompanying known acquaintances
of the tourist. The Company or any tour leader
shall not be responsible for the same. In case
any of immediate or distant relatives or friends
wants to visit the country where the tourist has
expired for taking over deceased body, all the
necessary arrangements shall be made by the
said relative/friends only at their cost.
Please note that you would have a direct
contractual relation with the insurance company
and we are not in any manner responsible for
the decisions taken by the insurance company.
You shall directly submit claims to your
insurance company. The insurance company
shall directly pay the settlement amounts to you
and any dispute in regard to rejection of claim or
adequacy of settlement amount shall be settled
by you directly with the insurance company. For
details on risk factors, terms and conditions,
please read the policy terms and conditions
carefully.
Notes
a) It must be noted that all Non – Resident
Indians / Foreign Nationals need to buy
insurance on their own for the specified
tour and time period as per the regulatory
guidelines. Cox & Kings will not be liable for
purchasing insurance for Non – Resident
Indians / Foreign Nationals.
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NRIs & FOREIGN NATIONALS
Non-resident Indians / foreigners can pay the
Tour Cost in any convertible foreign currency
received through normal banking channels or by
debiting their NRE / FCNR accounts or against
INR payment representing proceeds of foreign
currency surrendered by them during their
visit to India, duly supported by encashment
certificates as per RBI rules. Foreign nationals
residing in India can make payment in Indian
Rupees against proof of residency and a
photocopy of the same.
FOREIGN EXCHANGE
If you are travelling to SAARC countries except
Nepal and Bhutan, your foreign exchange
requirements have two components namely:
1 Tour Cost
2 Personal Forex
As per the present RBI Regulations, all resident
Indians holding Indian passports travelling
abroad on a private visit except Nepal and
Bhutan are entitled to seek Foreign Exchange
up to an aggregate amount not exceeding USD
2,50,000, in any one financial year irrespective
of the number of visits undertaken during the
year. This limit has been subsumed under
Liberalized Remittance Scheme (LRS) with
effect from May 26, 2015. If an individual has
already availed any foreign exchange under the
Liberalized Remittance Scheme in a financial
year, then, the applicable limit for travelling
purpose for such individual would be reduced
from USD 250,000 by the amount so availed.
Out of the overall exchange (USD 2,50,000)
being sold to a traveller, exchange in the form
of foreign currency notes or coins may be sold
as below:
1. Not exceeding USD 3,000 or its equivalent
to travellers proceeding to countries other
than Iraq, Libya, Islamic Republic of Iran,
Russian Federation and other Republics of
Commonwealth of Independent States.
2. Not exceeding USD 5,000 or its equivalent for
travellers proceeding to Iraq or Libya.
3. Full exchange may be released to travellers
proceeding to Islamic Republic of Iran,
Russian Federation and other Republics of
Commonwealth of Independent States and
4. For travellers proceeding for Haj / Umrah
pilgrimage – full amount of entitlement or up to
the cash limit as specified by Haj Committee
of India.
NOTE: The above specifications are subject
to change as per the prevailing rules and
regulations. At the time of booking, kindly
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confirm with your booking agent / office /
franchisee about such quota.
YOUR TOUR COST
For your travel to SAARC countries except Nepal
and Bhutan, you will pay the total tour amount in
Indian Rupees to Cox & Kings Limited in favour
of Cox & Kings Ltd. along with duly completed
and signed LRS Form and other documents
given under DOCUMENTATION section towards
release of foreign exchange towards the cost
of tour.
YOUR PERSONAL FOREIGN EXCHANGE
You can buy foreign exchange required for your
personal expenses while on tour under LRS
entitlement. We recommend that you purchase
your personal foreign exchange requirements
from our Foreign Exchange Division. It is
advisable to carry your personal foreign
exchange partly in foreign currencies and Pre-
paid Cards / Travellers’ Cheques.
LIABILITIES
Please go through the Terms and Conditions
carefully to understand your rights,
responsibilities, risks and the extent of our
liabilities.
As earlier stated, being tour organizers, we
will not be responsible / liable to you for any
loss, injury or damage in respect of life, limb or
property, sickness, delay, discomfort, anxiety,
service denial, service deficiency, additional
expenses incurred by you or for any direct,
indirect, consequential loss and / or damage
of any kind suffered by you howsoever caused
arising out of any act, omission, default of any
contractor / supplier or of any servant or agent
employed by the contractor / supplier or of any
third person who may be engaged or concerned
in the provision of accommodation, meals,
transportation, entertainment, refreshment
or any other service etc. comprising the tour
package. In view of this, please note that we shall
have no liability in the following circumstances
(amongst others):
• Failure on the part of airline / bus/ cruise/ train
to accommodate passengers (despite having
confirmed tickets) or cancellation, change of
route, delay of flights / bus/ cruise/ train.
• Overbooking of seats / rooms by the airline /
hotel.
• Loss of / delay of baggage by airline / coach /
cruise/ train / hotel.
• Any death, personal injury, sickness, accident,
loss, delay, discomfort, increased expenses,
consequential loss and / or damage or any
kind of theft howsoever / wherever / whenever
caused;
• Rudeness or unprofessional behaviour of
staff of airline/ bus / cruise / train / hotel etc.,
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COX & KINGS
quality of meals, facilities given etc.
• Any kind of service denial or deficiency by any
contractor / supplier.
FURTHER, PLEASE NOTE THAT IN ANY
CASE, OUR LIABILITY ARISING FROM
THIS CONTRACT SHALL NOT EXCEED
THE TOTAL AMOUNT PAID FOR THE
TOUR HOLIDAY. FURTHER, UNDER NO
CIRCUMSTANCES SHALL WE HAVE ANY
LIABILITY IN RESPECT OF ANY INDIRECT,
SPECIAL OR CONSEQUENTIAL LOSSES /
DAMAGES WHATSOEVER.
As earlier stated, any loss or damage to your
baggage will be borne entirely by you and we
shall not be responsible / liable for the same in
any manner. You may recover such damages by
purchasing an appropriate insurance policy. We
shall not be responsible and / or liable for any
damages caused to you due to reasons beyond
the control of the Company (Force Majeure / Vis
Majeure). Any overstay expenses due to delay
or changes in bus / flights / ships / trains or
cancellation of special bogie or other services
due to sickness, weather conditions, war, threat
of war, strikes, rebellions, disturbances, unrest,
curfew etc. or any other cause whatsoever, shall
be borne entirely by you and we shall not be
responsible / liable for the same.
We are not responsible / liable for any acts,
omissions or defaults of other tour participants
which may result in injury, damage to your life
/ limb or property or interfere with enjoying any
services to be provided on the tour.
The immunities provided under this contract to
the Company shall be available to the Company’s
managers, including tour managers, employees,
servants and agents but not to the contractors /
suppliers selected by the Company.
Please note that we will be entitled to retain
custody of your documents or properties
entrusted to us till we receive payment of all
amounts that are due to us in relation to your
booking / travel.
YOU WILL NEED TO COMPLY WITH TOUR
CONDITIONS
You will have to strictly follow the tour program
and comply with the terms and conditions of the
various contractors / service providers such as
hotels, airlines etc.
You are responsible to register with the
representative of the Company at the appointed
date, place and time for departure and you
would be treated as a no-show if you fail to do so
and the consequences shall be yours entirely.
You are required to be punctual and adhere to
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the time- lines of the tour and of the contractors
/ service providers. If you are not punctual, you
could miss your flight, your coach, your meals
etc. We will not be responsible / liable in any way
in such situations.
You shall not behave in a manner which may
cause distress or annoyance to other tour
participants or to any other person or which may
create the risk of danger or damage to property
belonging to us or other tour participants,
service providers or any other persons. If you
misbehave or disturb the decorum of the tour,
we may have to terminate your tour. In such an
event, no refund or compensation will be paid
to you and you will have to bear and pay the
expenses for your return travel at your risk and
consequences.
You shall not carry any item or object, the
possession of which is forbidden by any laws,
rules or regulations. Nor shall you violate any
other laws, rules or regulations. Should any
tour participant misbehave or violate any laws,
rules or regulations, we shall have the right to
discontinue his / her participation and exclude
him / her from the tour at his / her risk, cost
and expense. Should we suffer any damage
or liability on account of a tour participant’s
misbehaviour, we shall be free to separately
charge and recover our losses and expenses
from him / her.
For any visit which has religious significance
(example: cathedrals / temples / mosques etc.)
you will need to follow the rules and regulations
set by them. Examples could be:
(i) Clothes not meeting with the required
standards. Wherever required, you should
cover your head with scarf; sleeveless
clothes / shorts should not be worn.
(ii) You must respect the place of worship.
(iii) Photography which may be forbidden.
(iv) Prohibition on eating or consumption of
beverages.
(v) Maintaining silence during religious
ceremony etc.
(vi) Obscene CDs, DVDs, books or such other
media that may not be permitted in keeping
with the spirit of the place;
PRICES, SURCHARGES AND TAXES
The Company reserves the right to impose
surcharges on any tour(s), but only for reasons
arising from increases in transportation costs,
fuel costs, dues, taxes or fees chargeable for
services such as landing taxes or embarkation
or disembarkation fees at ports and airport
charges, local operator costs, currency and
Signature____________________________________

exchange fluctuations, increases in taxes, or
government action etc., which impacts the price
of the applicable tour(s).
Tours are priced and advertised exclusive of
applicable taxes and such taxes will be advised
to you at the time of booking and itemized on
subsequent invoicing.
VALIDITY
The prices of tour / s advertised in the brochures
and on the Company’s Website are based on
costs in effect at the time of printing the brochure
or hosting on the Website. The Company
reserves the right to alter prices of any tour at
any time prior and / or post receipt of payment
in full for such tour. All dates, itineraries and
prices are indicative only and the price quoted
at the time of booking shall be the applicable
price, subject to the surcharges that may be
levied. Rate of exchange will be as per the day
of payment.
NO REFUND FOR UNUTILIZED SERVICES
It is clearly understood that there shall be
no refund or compensation whatsoever for
unutilized services. This general rule applies to
all kinds of non-utilization or under- utilization
of tour services, whether of the whole or part
of the tour and whether as a matter of your
choice, or caused by your fault or compelled
by circumstances such as ill- health, weather,
external factors etc.
As a consequence of the above rule, please note
that no refund will be admissible in the following
circumstances (amongst others).
• There would be no refund if you fail to join
the group at the commencement of the tour
or join the group later or leave the group
before culmination of the tour for any reasons
whatsoever.
• There will be no refund if you fail to or are
unable to utilize any of the services on the
tour like airline / bus / train / cruise travel,
hotels, sightseeing, rides, meals, entrance
fees, optional tours etc due to any reason
whatsoever such as late reporting, ill-health
etc.
• There would be no refund if you terminate
your participation in the tour due to your own
fault, negligence or breach of these terms.
EMPLOYEES / AGENTS NOT AUTHORIZED
TO CHANGE TERMS
No person including any of our employees,
Agents or Franchisees has the authority to alter,
amend, or waive any stipulation, representation,
term or condition set forth in this document.
Assurance if any, given by any of our employees,
Agents, Franchisees or any other person,
COX & KINGS
whether given verbally / in writing / by email / by
sms or otherwise, which is contrary to the Terms
and Conditions shall not bind us, in any manner.
PLEASE CAREFULLY CHECK WHAT THE
TOUR COST INCLUDES AND EXCLUDES
Please refer to the relevant section of the
Price Grid / Price Colum for the tour cost. All
services to be provided to you will be as per
those specified / confirmed and paid for as
per the Invoices. If you avail any service such
as porterage, room service, laundry, excess
baggage charge, a la carte meals, alcoholic
beverages, soft drinks, paid toilets or anything
that is not specifically shown as included in the
Tour Cost, then the payment for the same will
have to be cleared by you.
TIPPING
Tipping is customary (unless otherwise stated
in the brochure) in all parts of the world for
services rendered (e.g. porters, coach drivers,
tour leaders, guides etc).
CURRENCY AND TRAVELLERS CHEQUES
We recommend that you hold your Foreign
Exchange partly in Cash and partly in Travelers
Cheque. You can also opt to take a Foreign
Currency Debit Card which is another safe mode
of carrying exchange. Travelers Cheque can be
encashed overseas for foreign exchange, for a
nominal fee.
MINIMUM PARTICIPATION
Tours specified in the Group Tours Brochure are
operated subject to a minimum participation of
paying adult participants. If the participation is
less than the minimum prescribed, we reserve
the right to amend, amalgamate, alter, vary, or
cancel a tour without incurring any liability to
pay any compensation. If we decide to operate
the tour with participation below the minimum
stipulated or if you are required to travel as
individual travelers (not as a group) we reserve
the right to collect an additional pro-rata amount.
In such cases you may not be provided certain
services, which would have been provided
in the group tour including the service of a
tour manager and you may need to travel on
an amended itinerary and services, such as
transportation on a ‘seat in coach’ basis, where
the coach departures are at fixed times and
routes etc. Minimum Operating Strength (MOS)
would be case to case and as per seasonality
of the tour.
FORCE MAJEURE
The Company shall not be liable / responsible
in any way to you for death, bodily injury,
illness, damage, deficiency, delay or other loss
or detriment to person or property, or financial
costs both direct and indirect incurred, or for
www.coxandkings.com
our failure to commence, perform and / or
complete any duty owed to you if such death,
delay, bodily injury (including emotional distress
or injury), illness, damage or other loss or
detriment to person or property is caused by
act of god, war or threat of war, declared war,
war riots, mechanical breakdowns, acts of the
public enemy, actual or threatened terrorist
activity, acts of terrorism, terrorism, hostilities
civil disturbances, insurrections, industrial
dispute, strikes, financial/economic slowdown
and / or meltdown, accidents, explosions,
implosions, fires, earthquakes, volcanic ashes,
floods, transportation embargoes, epidemics,
interference by authorities, political disturbance,
howsoever and where so ever any of the same
may arise or be caused, riot, insurrection and
government restraint, extreme weather or any
other cause whatsoever beyond the reasonable
control of the Company; or an event in which
the supplier of services, even with all due care,
could not foresee.
PRIVACY OF INFORMATION
We try to maintain the privacy of the personal
information provided by you. However, it would
be necessary for us to share this information
with cruise companies, airlines, hotels and
other service providers who would be providing
you service during the tour. We would also be
constrained to disclose such information if we
receive an order of the court, a requisition from
any government or statutory authority, subpoena,
or where under any laws, rules or regulations,
such disclosure becomes necessary.
You agree to let us photograph and / or
videograph the tour and specifically you agree
to let us photograph and / or videograph you in
the course of the tour. You agree to let us publish
such photographs / videographs through all
media including print media, websites, letters,
emails etc. You also agree to let us track
usage statistics. You agree and accept that
all such photographs and / or videographs
and statistics are our absolute property and
we have the unrestricted right to use them for
any legitimate purposes including advertisement
and commercial purposes. Further, you agree
that if you share with us any photographs and
/ or videographs taken by you during the tour,
we would be free to publish such photographs
and / or videographs through all media including
print media, Websites, letters, emails etc.
We recommend that you register online so that
we can send you updates and information on
travel destinations.
Signature____________________________________
19

COMMUNICATION
Communications transmitted to your mailing
address / email address on record shall be
deemed to have been communicated to you
even if returned undeliverable for any reason. All
communication from you to the Company has to
be in writing, not orally.
Where you book directly with us, we will address
communications to you at your mailing address
and / or e-mail address given in the Booking
Form. Where you have booked through a Travel
Agent, we will address communications to your
Travel Agent, who made the booking on your
behalf and the agent would be responsible
for transmitting such communication to you.
All monies paid to the Travel Agent shall not
constitute payment to us unless deposited by
your Agent with the Company. We shall not be
liable / responsible for any miscommunication,
non communication or delayed communication.
ON TOUR ASSISTANCE
Please promptly inform your tour manager of any
grievances that you may have and immediately
follow this up by writing to us. This will enable
us to promptly rectify all genuine grievances in
real time.
If you fail to do this, you will be deemed to have
acknowledged and accepted the services of the
Company in full satisfaction and you shall be
deemed to have no grievance or complaint in
that regard.
You should communicate the grievance to the
Contractor on the emergency telephone number
and adopt any of the following procedures
provided that such communication should be
made on a working day within working hours:
1. By email to bdfeedback@coxandkings.com
followed by a written communication to our
Registered Office listed below with a copy
marked to the independent contractor, OR
2. In writing with a copy marked to the
independent contractor, at the Registered
Office of the Company:
Cox & Kings Limited,
Customer Service, Bharat Deko
Turner Morrison Building,
16, Bank Street, Fort,
Mumbai - 400 001, India
Any complaint made by you must be notified to
the Company in writing within 28 days of the end
of the tour. No claim notified to the Company
outside this period will be entertained and the
Company shall incur no liability whatsoever in
respect thereof.
20
COX & KINGS
AMENDMENTS AND SEVERABILITY be final and binding upon you. The Company
The latest Terms, as amended, may be reserves its right to change the Terms &
accessed any time on the Company’s Website Conditions without assigning any reasons, any
at http://www.coxandkings.com or will be sent to time without any prior notice.
you upon your written request to the Company.
YOUR SUGGESTIONS:
If any provision of these Terms is found to be If you have any tips, which you might want
so broad as to be unenforceable, such provision to share with us, do write in to us at our
shall be interpreted to be only so broad as is Registered Office as listed above or email us at
enforceable. The invalidity or unenforceability of bdfeedback@coxandkings.com or fax to us at
any provision hereof shall in no way affect the 91 22 2270 9161.
validity or enforceability of any other provision.
On behalf of the persons booked, I / We have
TRAVEL NOW PAY LATER SCHEME read, understood and accepted the Terms and
We may assist you in obtaining bank finance to Conditions, How to Book Rules, Brochure,
enable you to pay in easy instalments. However, Price Grid, Itinerary, Promotions / Promotion
please note that the loan relationship is entirely Booklet (if applicable), Cancellation Policy and
Web pages, a copy of each of which has been
between you and the bank and you will submit
the finance application to the bank entirely at furnished to me / us. I / We being duly authorized
by the said persons do hereby agree and accept
your own risk. If you fail to provide the required
the same for self and on behalf of the said
documentation to the bank so that loan cannot
persons assuming full responsibility.
be availed of in time or if the bank in its sole
discretion rejects your loan application, you shall
be liable to pay the entire price to us upfront,
failing which your booking shall stand cancelled
and cancellation charges along with GST of 18%
shall apply.
SAVE NOW TRAVEL LATER (SNTL) SCHEME
We may assist you in the “SNTL” scheme which
is governed by Special Terms. Please liaise with
our executive to obtain these Special Terms.
LAW AND JURISDICTION
In the event of a dispute arising out of or relating
to this contract, including any question regarding
its existence, validity or termination, the parties
shall first seek settlement of that dispute by
mediation in accordance with the applicable
rules. The Mediator shall be appointed by the
Company.
If the dispute is not settled by mediation within
thirty (30) days of the appointment of the
mediator, or such further period as the parties
shall agree in writing, then the dispute shall be
settled in accordance with the Arbitration and
Conciliation Act, 1996 by a sole Arbitrator to
be appointed by the Company. The arbitration
proceedings will be in Mumbai. The Arbitrator’s
decision shall be final and binding on both
parties. In case of any dispute concerning the
award the courts in Mumbai alone shall have
exclusive jurisdiction. This contract will be
governed by Indian laws. You agree that in the
event of a dispute or difference between the
parties the exclusive jurisdiction shall vest in Name_______________________________________
the competent court / forum / tribunal in Mumbai
only.
As to the interpretation of the aforesaid terms
and conditions, the decision of Cox & Kings shall Signature____________________________________
www.coxandkings.com
 COX & KINGS OFFICES

MUMBAI KOLKATA
Cox & Kings Limited Cox & Kings Limited
Turner Morrison Building, 16, Bank Street, 6 Little Russel Street , Kankaria Estate, First Floor,
Fort, Mumbai – 400 001 Kolkata – 700071
Tel: (022) 2270 9100 / 2270 9140 Tel: (033) 40183630 / 40183631 / 40183632
Fax: (022) 2270 9161
BENGALURU
GOA Cox & Kings Limited
Cox & Kings Limited No. 22, B M H Complex, K. H. Road, Bengaluru – 560 027
502, Kamat Towers, EDC Complex, Patto Plaza, Panaji, Tel: (080) 2207 1000 / 2207 1129 / 4906 1000
Goa – 403001 Fax: (080) 2224 2353
Tel: (0832) 6652155/ 2438778 / 79 / 80 / 81
Fax : (0832) 6642509 HYDERABAD
Cox & Kings Limited
DELHI Anam Plaza, MCH 8-2-618, Road No 11,
Cox & Kings Limited Lane Opp. Care Hospital, Banjara Hills,
Indra Palace, H Block Connaught Circus, Hyderabad – 500 034
New Delhi - 110001 Tel: (040) 4477 4000 / 4477 4012 / 4477 4013 / 4477 4014 /
Tel: (011) 4129 7900 / 23738811 6666 7666 / 6666 76 67 / 6666 76 68
Fax: (011) 2331 7373 Fax: (040) 6682 4947

Cox & Kings Limited CHENNAI

Plot No. 108, (First & Second Floor), Udyog Vihar Phase-1, Cox & Kings Limited
Gurgaon - 122016, Haryana (India) 10, Karuna Corner, Spurtank Road, Chetpet, Chennai – 600 031
Tel: (0124) 4873700, 4513200 Tel: (044) 2820 9500 / 2820 9510 / 2820 9511 / 2820 9518
Fax: (0124) 4873701 Fax: (044) 2836 5902

JAIPUR KOCHI
Cox & Kings Limited Cox & Kings Limited
Tirthraj Apartment, Ground Floor, Jacob Road, Civil Lines, Darragh Smail Chambers, 39/6822, 1st Floor, M G Road,
Jaipur – 302 006 (Rajasthan) Ravipuram, Kochi - 682015
Tel: (0141) 222 0060 / 222 0061 / 222 1236 Tel: (0484) 2350973 / 74 / 76 / 77

CALL NOW:
MTNL/BSNL: 1800 20 90400 • GSM: 09867565599 • SMS: BD to 5757567 • VISIT: www.coxandkings.com

No part of this brochure may be reproduced or copied in any form or by any means including, but not limited to images, electronic or mechanical photocopying, recording/taping or reproduced on any disc, tape, perforated media or other information storage
device etc., without the written permission of Cox & Kings Ltd. Breach of this condition is liable for legal action.