Technical Whitepaper

A DOCUMENT PROCESSING SOFTWARE COMPARISON
USIBILITY TEST
Word and Google Docs
Wei Hu
2019.6.11
TABLE OF CONTENTS
INTRODUCTION.............................................................................................................................
METHODOLOGY............................................................................................................................
Tasks................................................................................................................................
Environment.................................................................................................
Evaluating Criteria..........................................................................................................
RESULTS.....................................................................................................................................
Task 1: Add and edit a chart......................................................................................
Task 2: Insert a header or footer...............................................................................
Task 3: Add and edit a comment..............................................................................
Task 4: Share and collaborate a document..............................................................
Task 5: Change page orientation..............................................................................
Task 6: Insert a table.............................................................................................
Task 7: Create a bullet or numbered list..................................................................
Task 8: Change the line and paragraph spacing......................................................
Task 9: Make a title or heading.................................................................................
Task 10: Write an equation or formula.................................................................
CONCLUSION/RECOMMENDATION...............................................................................
BIBLIOGRAPHY..............................................................................................................
APPEDICE
Appendix A: Data Collection Completed Forms..............................................
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INTRODUCTION
Word and Google Docs are popular document processing software. They are powerful
and convenient tools. However, their product positionings have slightly differences.
This white paper presents the results of a usability test to show these differences. The
usability test compares two software’s performance of normal tasks in five defined
standards.
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METHODOLOGY
Tasks
The ten selected tasks for usability tasks are used in daily document editing. These tasks
include adding and editing a chart; inserting a header or footer; adding and editing
comments; sharing and collaborating a document; changing page orientation; creating a
bulleted or numbered list; changing the line and the paragraph spacing; and wiring an
equation or formula. In every task, I read the article(s) which related to the task in the
help center. Then I performed the task to evaluate usability and scored it with
comments.
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METHODOLOGY
Test Environment
The test was conducted in a quite library. Besides, the test was separated into three parts
to ensure that the tester is in a patient and good condition which helps reduce the bias
for the results. The first part includes task 1 to 3. The second part includes task 4 to 6,
and the third part includes task 7 to 10. The equipment used in the test is a laptop with
WIN 10 system. The software used in the test is Word in Microsoft Office 365 ProPlus
(version 16) and Google Docs (version online April, 2019). The test environment and
equipment are designed to generate an objective usability test for comparing both
software.
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Evaluating Criteria
In the test, the performance was evaluated by a six-point-scale table. The numerical
Likert scale with labels are shown in the following table:
Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Agree
1 2 3 4 5 6
Table 1Likert scale
In the table, to quantify the usability. 1 stands for the lowest score or performance and 6
stands for the highest score or performance. Besides, five metrics are used to define the
usability. They are Efficient, Effective, Engaging, Error Tolerant, and Easy to learn. The
criteria statements for each metric are listed in the following table:
Metrics Criteria Statements

Efficient I spent reasonable number of clicks and time completing the task.
Effective I was able to complete the task with expected results.
Engaging I was satisfied and pleased to complete the task.
Error Tolerant I was able to complete the task when I made mistakes at
beginning.
Easy to learn It was easy for me to find and learn the steps to complete the task
from help center.
Table 2 Criteria Statements
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Results
Task 1: Add and edit a chart
Word: In the help center of Word, it demonstrated many ways to insert a chart. The
link “Create an Excel chart in word” was what the task needed. It was straight forward to
take me to the section.
Figure 1 Create an Excel Chart in Word
Besides, it described how to insert a chart in a good detail. It used text, image to
describe how to find the button and what types of charts it had. By following the steps, I
easily found the button and options. Therefore, it had a high score in Easy to learn
criteria.
Figure 2 Insert a chart help center
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Word also provided many options of charts for different data types. It was professional
and effective to complete this task.
Figure 3 Chart Options
The most convenient or efficient was it could directly call the excel table in the word
which means I could edit the data and chart in word without creating a new excel file.
Besides, as shown in figure 4, I could easily change the chart type and the data by right
clicking the if I made mistakes at the beginning.
Figure 4 Chart in Word
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Google Docs: In the help center of Google Docs, it described the steps by using text
and links. It was clear and simple. However, in terms of this task, the guide was not
convenient and helpful because it only had the option of making a chart in Google
sheets. The guide of “Make a chart or graph” should be placed in the Google Sheets
instead of Google Docs.
Figure 5 Google Docs help center
Furthermore, when I performed the task, I found if I missed click the button “Edit in
sheets”, I was unable to find a link to the sheet in the document unless I went back to
Google Sheets to find the sheet file. Therefore, it was low in error tolerant score.
Figure 6 Google Docs Insert a Chart
For the chart, it also had many options and it was more intuitive to illustrate the
content. Besides, it had a simple and clear user interface. It was more engaging to me
comparing to Word.
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Figure 7 Google Docs Chart options
Summary: In this task, as shown in figure 8. Word had a better performance than
Google Docs. This was because Word offered an easy way to add a chart without opening
another software as well as an easy way to fix an error in a chart. It also had a detailed
guide to describe how
to add a chart step by
step.
Google Docs had a
clear and simple
interface to choose the
chart type and chart
options which was
designed to be
engaging and
satisfying for user.
Figure 8 Insert a Chart Score
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Results
Task 2: Insert a header or footer
Word: It was a simple task, however, it is essential for a formal document. For this
task, Word provided a video tutorial with text description. Besides, there are buttons
directly linked to Edit Header and Edit Footer. Therefore, it was easy and efficient to
learn the procedures for inserting a header or footer.
Figure 9 Word Insert a header or footer guide
As show in the following figure, there were several templates for header style which
increased the efficiency when I add a header or a footer. Besides, the interface was
engaging to me because it was simple and intuitive.
Figure 10 Word header or footer options
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Google Docs: Google Docs also offered an engaging interface which was simple and
clear. However, it didn’t provide any templates for header and footer which was not
efficient to complete this task. As shown in the following figure, there were only four
templates for page number and no templates for header and footer. My suggestions was
to add some necessary templates for header and footer.
Figure 11 Google Docs Insert a header or footer
Summary: In this task, both are engaging to me. They had clear and intuitive
interface for me to find the button location and show me the actual style. However, form
the figure 12. Word had a better performance than Google Docs mainly because it was
more professional
which offered
enough number
of templates. This
increased the
efficiency of this
task. Besides, it
was easy to fix
errors in both
software.
Figure 12 Summary-Insert a header or footer
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Results
Task 3: Add and edit comments
Word: It was easy to locate the comment button among the complex menu by
following the image in help center. Besides, the commented object was obvious in the
context which was highlighted. Furthermore, I could choose the object which I wanted
to comment by simply selecting that text.
Figure 13 Word Add and edit comments
Besides, when comments needed to be fixed, only a right click on the comment icon was
required. In the figure 14, it illustrated it was easy to edit comments when wrong
comments occurred.
Google Docs: Comparing to Word, Google Docs offered me a more engaging

interface. It was clear and simple but not serious like Word. For example, the elements
of the window were round shape. For my first impression, it had a smart technology
feeling. The other performance such as efficiency and effectiveness were similar to word.
Both were easy to use.
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Figure 14 Google Docs Add and edit comments
Summary: In this task, Google Docs had a slightly better performance than Word
because it scored one point higher in the Engaging catalog. The other metrics are same
for both software. Google docs were designed well to enhance user’s experience.
Figure 15 Summary - Add and edit comments
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Results
Task 4: Share and collaborate documents
Word: It was a little bit complex to share a document in Word, although it provided a
video tutorial. As shown in figure 16. The first step was to upload to one drive and sent a
link to the person who I wanted to share the document with. In this test, I sent to myself
to evaluate this task.
Figure 16 Word Share and collaborate documents
Then, after clicking the sharing link, I was directed to Word online to edit the
documents. I could only collaborate with others in Word online version. It was
complicated and inconvenient to collaborate with others by Word because I needed to
upload the file, send the
link, click the link, open
Word online to edit it.
However, sharing
function was
acceptable. My
suggestion was to
collaborate documents
locally instead of online.
Figure 17 Word online
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Google Docs: Google Docs had simpler steps to share and collaborate documents
because it was originally an online document software. The window was similar to Word
which had the person’s email address and comments.
Figure 18 Google Docs Share documents
After clicking the link, the document would be shown in that person’s Google Docs. It
was efficient and convenient because that person could directly edit the file from his
folder.
Figure 19 Google Docs shared document
Besides, the interface of the document was engaging because it used different color to
indicate who was editing now. As shown in the following figure, I could easily know
another account was editing the documents and the cursor indicated the location.
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Summary: In this task, Google Docs had a better performance than Words. Google
Docs had high scores in four metrics. This was because Google Doc was a online
document software
which emphasized
online using
experience and
focused on the
collaborating
documents. It
simplified steps for
me to complete the
task. I had a
satisfied experience.
Figure 20 Summary- Share and collaborate documents
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Results
Task 5: Change page orientation
Word: Word offered two types of changing page orientation. The first one is to change
the whole document orientation. The second one is to change the current page
orientation. I could switch between landscape and portrait for the whole document as
shown in the following figure:
Figure 21Word change orientation
In figure 22, it shows that there is a page setup dialog box. However, I could not find
page setup dialog box below the layout bar in order to change current page. The only
way I found was to click the button in help center. My suggestion was to update the
button. Or enable a function that when I select the text current page, right-click menu
can provide an option to change current page orientation.
Figure 22 Word Change current page orientation
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Google Docs: In Google Docs, I could find the page setup button easily. The
interface was engaging and there were two options for page orientation as shown in the
following figure:
Figure 23 Google Docs Change Page orientation
However, Google Docs didn’t offer a function to change current page orientation which
was not effective for this task.
Summary: In this task, Word had a better performance than Google. Word had a low
score in Error Tolerant because when I missed the page setup button in help menu, I
could not find it below layout bar. However, I could change current page orientation in
Word which in Google Docs I couldn’t. Therefore, Word had a much higher Effective
score than Google Docs. In terms of Google Docs, it offered a clear and friendly interface
which could help me to locate the page setup button quickly. Therefore, It had higher
Engaging and Efficient scores.
Figure 24 Summary Change page orientation
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Results
Task 6: Make a title or heading
Word: As shown in figure 24, Word offered many templates for titles or headings
which was efficient when creating a title or heading. Different templates could be used
for different requirements. Therefore, it was efficient and effective for this task.
Figure 25 Word Make a title or heading
Besides, Word also offered an option to create your own templates by clicking “create a
style”. Here I could edit Style type, Style based on and Style for the following paragraph
for my own title style which was convenient and efficient for the task.
Figure 26 Word create your style
Google Docs: Google Docs offered a clear and simple menu for making a title or
heading. As shown in the figure 26, there was only one fixed style for each level heading.
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Comparing to Google Docs, Word had many templates for styles. Although I could
manually edit the style for title or heading, it was not efficient. However, Google Docs
had an engaging an attractive interface.
Figure 27 Google Docs Make a title or heading
Summary: In this task, both software had a close score. Word had higher scores in
Effective and Efficient because it offered many templates which was helpful for this task.
On the other hand, Google Docs was designed well to attract user with a clear and
simple interface.
Therefore, Google
Docs had a higher
score in Engaging.
Figure 28 Summary Make a title or heading
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Results
Task 7: Create a bulleted or numbered list
Word: Word had an autofix for the format which automatically filled the next line
with the same symbol when I created bulleted list. Besides, “Tab” can increase the
incident. Therefore, it was effective and efficient to create a number list in word.
Figure 29 Word bulleted list
For the numbered list, Word also had the autofix function which automatically
incremented the number. Furthermore, I could restart the number list which had a good
performance in Error tolerant.
Figure 30 Word numbered list
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Also, Word offered a lot of templates for bulleted and numbered list as shown in the
following figure which allowed me to implement a list more efficiently.
Figure 31 Word templates for lists
Google Docs: Google Docs didn’t offer smart autofix function. However, Google
Docs did offer many templates only for bulleted lists. The interface was clear and simple
to increase indent as well as decrease indent. My suggestion was to offer more templates
of numbered lists.
Figure 32 Google Docs Create numbered and bulleted list
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Summary: In this task, Word had a better performance in Efficient and Effective
scores. This was because Word had autofix function and many templates for numbered
lists comparing to Google Docs. Google Docs had a high easy to learn score because the
interface didn’t contain too many options.
Figure 33 Summary-Create a bulleted or numbered list
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Results
Task 8: Change the line and the paragraph spacing
Word: The menu for changing the line and the paragraph was a little bit complex
which was not engaging to me when I did this task. My suggestion was to add some
description for the function such as “Outline level” which was still confused me after I
learned from the guide. However, I could complete this task with expected results.
Figure 34 Word Change the line and the paragraph spacing
Google Docs: Google Docs offered a well designed menu to allow me to change the
line space and the paragraph spacing easily. As shown in the following figure, there was
only several options to change the line spacing which were all I needed. I was engaged to
complete this task
Figure 35 Google Docs Change the line and the paragraph spacing
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Summary: In this task, Google Docs had better scores in Efficient and Engaging
because Google Docs offered a clear and simple menu for changing the line spacing and
the paragraph spacing. For the other metrics, they had the similar performance. Both of
them were effective because I could complete this task in both software.
Figure 36 Summary- Change the line spacing and the paragraph spacing
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Results
Task 9: Insert a table
Word: There are many templates for table which provided me many options to
complete this task. As shown in the figure 37, there are Plain tables and Grid Tables. In
Grid Tables Word offered variable color combinations. It helped me to complete this
task efficiently.
Figure 37 Word Insert a table
It was hard to change the table’s style after a table was created. The only way is to click
the “add” symbol shown in the following figure to add a row or column. To delete it, I
needed to select the whole row or column to delete it. Therefore, for Error Tolerant, it
had a low score. My suggestion was to add a menu which can be used to change the row
and column number efficiently.
Figure 38 Word Insert a table add/delete
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Google Docs: Google Docs didn’t have templates for a table, however, it offered an
easy way for you to adjust the style of a table. As shown in the following figure, I could
easily adjust the shape of broad in the menu which intuitively displays the styles.
Besides, I could fill the table with color through the top bar.
Summary: In this task, Word had a better performance in Efficient, Effective scores
because Word offered many templates and detailed button to create a table for this task.
However, Google
Docs had a better
performance in
engaging. It
offered a clear
and simple menu
to complete this
task.
Figure 39 Summary- Insert a table
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Results
Task 10: Write an equation or formula
Word: Word provided a special box for writing an equation or formula which will
convert the character into Latex form. As shown in the figure, when I wrote the
character in the box, it converted “/” to divide which was formal. Besides, there are
many templates for different style equations. Therefore, Word offered a professional
way to edit equation or formula. However, it was hard to know what these technical
terms meant such as “Linear”. My suggestion was to provide some explanation text
when the mouse cursor is on it.
Figure 40 Word Write an equation or formula
Google Docs: Google Docs also offered a special box for equation. However, it could
only made simple formula. As shown in the following figure, I planed to write a formula
in Latex form but it didn’t support it. However, there were no complex symbols and
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buttons which was engaging to use.
Figure 41 Google Docs Write an equation or formula
Summary: In this task, Word had a better performance in Effective score because
Word offered a professional equation edit tools which allowed me to edit many formal
equation styles. However, Google Docs had better scores in Efficient and Engaging.
Google Docs was easily to use but lack of formal equation styles.
Figure 42 Summary Write an equation or formula
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Conclusion/Recommendations
Among these tasks, Word had averagely high scores in efficient and effective and Google
Docs had averagely high scores in Engaging. For the specific task, Word had the highest
score in inserting a chart and Google Docs had the highest score in sharing and
collaborating documents. Word is a professional document process software which
emphasizes on its professional formatting. This property sometimes make task more
efficient. Google Docs is an internet document process software which focuses on user
experience. Therefore, it had a simple and clear interface and it was easy to share
documents.
There are a few Recommendations for Word and Google Docs in the order of
importance from high to low:
Word:
1. Improve the share and collaborate function. Reduce the steps to share a
document. Implement a function which allows to collaborate document locally.
2. Add description to the buttons in equation editor.
3. Implement the function which can change the row and column directly in the
menu after a table being created.
4. Add an obvious button for page setup.
Google Docs:
1. Improve the procedures of creating a chart. Make Google Sheets directly show in
Google Docs or add a link in the chart menu which directly link to the sheet
2. Implement the function which can change current page orientation
3. Add some simple templates for numbered list
4. Add some simple templates for header and footer
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BIBLOGRAPHY
Icons for Google Docs: https://www.kisspng.com/png-google-docs-computer-icons-microsoft-
google-drive-5838866/
Icons for Word: https://icons8.com/icon/117563/microsoft-word-2019
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APPEDICE
Appendix A
Tasks Microsoft Word Google Doc
TASK 1 Add and edit a chart Add and edit a chart
Efficient I spent reasonable number of clicks and time in I spent reasonable number of clicks and tasks in
completing the task completing the task
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Agree Disagree Disagree Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective I was able to complete the task with expected I was able to complete the task with expecting
results results.
1 2 3 4 5 6 1 2 3 4 5 6
Engaging I was satisfied and pleased to complete the task I was satisfied and pleased to complete the task
1 2 3 4 5 6 1 2 3 4 5 6
Error I was able to complete the task when I made I was able to complete the task when I made
Tolerant mistakes at beginning. mistakes at beginning.
1 2 3 4 5 6 1 2 3 4 5 6
Easy to It was easy for me to find and learn the steps to It was easy for me to find and learn the steps to
Learn complete the task from user guide. complete the task from user guide.
1 2 3 4 5 6 1 2 3 4 5 6
Additional When I looked up help center for inserting a chart in

Notes Word. It popped up with several options. One of When I looked up help center for inserting a chart in
the options has the link about how to create excel google doc. The first searching result which has a
chart in Word. It directly told me which one I should title “Add & edit a chart or graph” shows me how
looked for. Besides, in the help center, it described to create a chart in google sheet. Instead, the
how to complete the task by many captures which second searching result “Link a chart to google doc
is user-friendly and easy to learn. It also provides ” explained something which I needed. Besides,
many choices of charts you can choose with after I created the chart, if I missed clicking “edit in
images. When I accidently chose the wrong chart, I sheet”, I was unable to access the sheet by clicking
could right click the chart to change the type. the chart. The only way is to go to google sheet to
check the file. Google doc has a neat and clear
menu for editing a chart. Besides, there are many
templates can be selected. It takes a little bit of
steps to finish this task

TASK 2 Insert a header or footer Insert a header or footer
Efficient I spent reasonable number of clicks and time in I spent reasonable clicks and tasks in completing
completing the task the task
1 2 3 4 5 6 1 2 3 4 5 6
results results.
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1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
Additional In the help center, it provides a video for me to In the help center, it provides a clear description
Notes learn about how to insert a header and footer about where to add and edit header and footer.
which is easy to learn. Also, there are buttons which The user interface is neat which is easy for me to
can directly call the functions. Word has several find the buttons. However, I didn’t find any
templates for header and footer which is nice. It template for header and footer. There were only
was easy to revise the header or footer if I made a four templates for page numbers which reduced
mistake. my efficiency. My suggestion is to import some
basic templates for header and footer in google
doc.

TASK 3 Add and edit Comments Add and edit Comments
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Efficient I spent reasonable clicks and time in completing I spent reasonable clicks and tasks in completing
the task the task
1 2 3 4 5 6 1 2 3 4 5 6
results results.
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
Additional In the help center, it provides a paragraph with In the help center, it provides a simple paragraph
Notes image to teach me how to add and delete a to tell me the location of the comment button.
comment in Word which is straight-forward. When I What surprised me is the comment user-interface
performed this task, it took me short time to locate really engages me. Also, it showed comment
the comment button in the menu. The comments clearly. Besides, when I made wrong comment, I
are obvious in the context. could fix it by clicking the menu to choose edit
comment
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TASK 4 Share and collaborate a document Share and collaborate a document
the task the task
1 2 3 4 5 6 1 2 3 4 5 6
results results.
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
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1 2 3 4 5 6 1 2 3 4 5 6
Additional In the help center, Word uses two articles to talk In the help center, I found the guide to share a file
Notes about share and collaborate. I felt like these are with other people. The guide describes how to
two separated functions. Different from Google share a document and how to set up the limit
doc, Word created its own online version to enable access in detail which is easy and helpful to me.
real-time editing with different co-workers. Besides, the shared file was directly shown in the
However, it is convenient to use Word local co-worker’s google doc, although there was a
software instead of online version. I think Word is notification sent to co-worker’s Gmail. This is
professional at the software itself. Therefore, I efficient. Moreover, when the co-worker was
suggest it can build this function in Word instead of working on the document, I could see the change
sending a link to co-worker and let them edit on the same file. I was engaged in this task. Lastly, if
online. I made a mistake at the beginning such as sharing
file to the wrong person, I could easily change the
access setting in the share menu. Everything is
amazing to me except that the person who don’t
have Gmail cannot edit it. This does not affect it’s
function but I hope it can add something like
anonymous editing for those who don’t have a
google account.
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TASK 5 Change page orientation to landscape or portrait Change page orientation to landscape or portrait
the task the task
1 2 3 4 5 6 1 2 3 4 5 6
results results.
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
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1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
Additional In the help center, I learned two types of page In the help center, I learned how to change page
Notes orientation. The first type is to change the whole orientation for whole documents. Unfortunately,
document’s page orientation and the second is to there is no way to change page orientation for
change the current page’s orientation. It was easy current page. My suggestion is to implement the
to learn. However, I could not find page setup function as Word in the future. It is easy to locate
button below the layout menu. Therefore, I had to the button under the file menu.
use the button provided in the help center to
change the current page. My suggestion is to
implement the function which allows to change the
current page’s orientation if you select the text and
to change the whole document’s orientation if you
don’t select anything.

TASK 6 Make a title or heading Make a title or heading
the task the task
1 2 3 4 5 6 1 2 3 4 5 6
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results results.
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
Additional In the help center, I learnt how to make a title or In the help center, I learnt how to make a title o
Notes heading easily. I found there were many styles I heading in Google doc. It was easy to add a title
could choose. Besides, I could custom title style under the format bar. Besides, I could change the
easily in Word title directly by selecting the text and then clicking
the title menu. What is need to be improved is the
number of the style of the title is limited
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TASK 7 Create a bulleted or numbered list Create a bulleted or numbered list
the task the task
1 2 3 4 5 6 1 2 3 4 5 6
results results.
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
Additional I learnt how to create number list and bullet points It was easy for me to learn how to create number
Notes from the help center quickly. I was really engaged lists or bullet points in Google Doc. It is easy for me
in completing this task there was autofix which can to locate the buttons. I could easily fix the indent by
create number lists automatically and continuously increase or decrease indent. The disadvantages
42 | Page
count the number when I type enter. Besides, I fixed are the limited number of templates and the
indent by clicking increase or decrease indent. It autofix is not that smart. For example, I could not
was convenient for me to complete this task. My create a number list by typing “1. ” with an enter
suggestion is to add some technique to use autofix which I could perform it in Word.
in Word in the help center.

TASK 8 Change the line and the paragraph spacing Change the line and the paragraph spacing
the task the task
1 2 3 4 5 6 1 2 3 4 5 6
results results.
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
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1 2 3 4 5 6 1 2 3 4 5 6
Additional In the help center, I learnt how to change the In the help center, I learnt how to change the
Notes paragraph and line spacing for the whole paragraph or line spacing. The procedures are
document and for the current paragraph. The simple. I changed the line spacing from the menu.
menu is in heavy detailed. It made me confused There were few options, which I felt engaged when
about what did some parameters mean. However, I performed this task. Also, I completed this task in
I still could complete this task but with low an efficient way.
efficiency.

TASK 9 Insert a table Insert a table
the task the task
1 2 3 4 5 6 1 2 3 4 5 6
results results.
1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
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1 2 3 4 5 6 1 2 3 4 5 6
1 2 3 4 5 6 1 2 3 4 5 6
Additional In the help center, it provides video, text and In the help center, it describes how to add and edit
Notes pictures to talk about how to add and edit a table tables and how to change the style of tables. The
in Word which makes it easier to learn the steps. simple and clear button for creating tables was
Besides, there are many templates for tables which easy to find. There were no many options which
was attractive to me. It was efficient to complete was efficient to me. The only problem I met was it
this task because the tools were easily to be found. was hard to find the tools to change the style of the
The bad thing is it took me time to adjust the table tables which is located in a hidden place.
size after I selected it.

TASK 10 Write an equation or formula Write an equation or formula
the task the task
1 2 3 4 5 6 1 2 3 4 5 6
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results results.
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A DOCUMENT PROCESSING SOFTWARE COMPARISON

Word and Google Docs

Task 1: Add and edit a chart......................................................................................

Task 2: Insert a header or footer...............................................................................

Task 3: Add and edit a comment..............................................................................

Task 4: Share and collaborate a document..............................................................

Task 5: Change page orientation..............................................................................

Task 6: Insert a table.............................................................................................

Task 7: Create a bullet or numbered list..................................................................

Task 8: Change the line and paragraph spacing......................................................

Task 9: Make a title or heading.................................................................................

Task 10: Write an equation or formula.................................................................

Appendix A: Data Collection Completed Forms..............................................

Table 1Likert scale

Metrics Criteria Statements

Table 2 Criteria Statements

Figure 1 Create an Excel Chart in Word

Figure 2 Insert a chart help center

Figure 3 Chart Options

Figure 4 Chart in Word

Figure 5 Google Docs help center

Figure 6 Google Docs Insert a Chart

Figure 8 Insert a Chart Score

Figure 9 Word Insert a header or footer guide

Figure 10 Word header or footer options

Figure 11 Google Docs Insert a header or footer

Figure 12 Summary-Insert a header or footer

Figure 13 Word Add and edit comments

Google Docs: Comparing to Word, Google Docs offered me a more engaging

Figure 15 Summary - Add and edit comments

Figure 16 Word Share and collaborate documents

Figure 17 Word online

Figure 18 Google Docs Share documents

Figure 19 Google Docs shared document

Figure 20 Summary- Share and collaborate documents

Figure 21Word change orientation

Figure 22 Word Change current page orientation

Figure 23 Google Docs Change Page orientation

Figure 24 Summary Change page orientation

Figure 25 Word Make a title or heading

Figure 26 Word create your style

Figure 27 Google Docs Make a title or heading

Figure 28 Summary Make a title or heading

Figure 29 Word bulleted list

Figure 30 Word numbered list

Figure 31 Word templates for lists

Figure 32 Google Docs Create numbered and bulleted list

Figure 33 Summary-Create a bulleted or numbered list

Figure 34 Word Change the line and the paragraph spacing

Figure 37 Word Insert a table

Figure 38 Word Insert a table add/delete

Figure 39 Summary- Insert a table

Figure 40 Word Write an equation or formula

Figure 41 Google Docs Write an equation or formula

Figure 42 Summary Write an equation or formula

Icons for Word: https://icons8.com/icon/117563/microsoft-word-2019

TASK 1 Add and edit a chart Add and edit a chart