Graciela Basa

Education
Lone Star College
2011- 2016
College of Technology, University of Houston
2016- 2019
 Bachelor of Science in Human Resource Development
 Minor in Psychology
 Dean’s List: Spring 2018, Fall 2018, Spring 2019
 GPA 3.03

Experience
Kohls Department Store, Houston TX- Customer Service Associate
August 2011- Present
Sales Associate- August 2011-2015
 Managed my own register
 Handled $3000 daily
 Provide knowledge on products and coupons to all customers
 Primary responsibly was providing fast and friendly customer service experience
Customer Service Associate- 2015- Present
 Train and supervise incoming employees in store policies and procedures including
sales, cash management, point of sale and customer service
 Manage all money in Customer Service
 Inform and train the customer service team of new policies and procedure when we
receive any updates
 Use excellent communication skills to resolve any complaints or answer questions a
customer had and ensure that they leave highly satisfied

COSA 2016-Present
 Supervise all cash flow for the store
 Make weekly cash deposits
 Manage reimbursements to the store and paid-outs
 Work with Loss Prevention to resolve discrepancies

Volunteer
 Kohls Cares 2015- Present

Language
 English
 Fluent in Spanish
Skills
Microsoft Office, Articulate 360, Prezi, WeVideo, Weebly