Questionnaire on Student Experience with the Canteen Service

Respondent Basic Information

Name of respondent: _____________________________________
Contact information: _______________________________________________________
Gender: (circle one) Male/Female
Are you: (circle one) Hostler/Day Scholar

1. How often do you visit a canteen?

a) Once in a week b) Once in a month c) 3-4times in 6months d) Once in a Year.
If others please specify………………………………………………………………….
2. How much money do you spent per week in the canteen?
a) Rs 50-Rs 100 b) Rs 101-Rs200 c) Rs 201-Rs500 d) Rs 501 & above
If any other please specify ……………………………………………………………
How much do you agree with the services provided by your canteen?
1. Strongly Disagree, 2.Dis-agree, 3.Somewhat Disagree, 4.Neither agree nor Disagree,
5.Somewhat Agree, 6.Agree, 7.Strongly Agree.

Statements
1.At this place, the facilities (building, dining area) are 1 2 3 4 5 6 7
very attractive and comfortable
2.The employees’ appearance is neat and professional 1 2 3 4 5 6 7
3.Service is very prompt 1 2 3 4 5 6 7
4. Employees are readily available to answer my questions 1 2 3 4 5 6 7
and concerns
5. I receive exactly what I ordered in the way I placed the 1 2 3 4 5 6 7
order
6. Service here is consistent every time I go 1 2 3 4 5 6 7
7. Employees are courteous and respectful 1 2 3 4 5 6 7
8. Employees are ready to address any special needs 1 2 3 4 5 6 7
customers have
9. Food is healthy & nutritious 1 2 3 4 5 6 7
10. Canteen area is hygienic 1 2 3 4 5 6 7
11. Food is excellent at this place 1 2 3 4 5 6 7
12. I will continue going to this place in the future. 1 2 3 4 5 6 7
13. I will recommend this place to my friends 1 2 3 4 5 6 7
14.I have an excellent experience when I go to a canteen 1 2 3 4 5 6 7
15. My experience at canteen has been quite good 1 2 3 4 5 6 7
16. When I go to this canteen, my experience has been just 1 2 3 4 5 6 7
ok
17. When I go to this canteen, my experience has not been 1 2 3 4 5 6 7
so good
18. My experience with this canteen is bad. 1 2 3 4 5 6 7