Busser

Department: FOH
Reports to: Manager
Level: Individual Contributor

Feeder Jobs Next Move

 Server  Star Babe
 Bartender  Bartender
 Star Babe  Server
 Cashier  Cook
 Cook  PB
 Sauté  Sauté Cook
 Dish  Dish
 PB  Dispatcher
 Fry  Pass Thru
 Fry Cook
 Quality Team Member
 Coach

Overview:
To ensure Guests are seated at a clean and properly set table within the
shortest amount of time possible. To maintain cleanliness of the
restroom, perimeter of the building and parking lot. To work with
Servers and Star Babe to ensure Guests receive excellent service.

Responsibilities
 Busses and resets within 1 minute of Guest's departure.
– Table or booth with wall: POP facing forward.
 Maintains cleanliness of restroom, perimeter of building and parking
lot.
 Checks cleanliness of the bus stand from previous shift and notifies
Manager of any problems. Sets up the bus stand, restocks and
prepares bus stand for shift change and/or close.
 Checks beautification schedule for the day and completes assigned
duties.
 Checks high chairs and booster seats for cleanliness.
 Empties trash and spot sweeps the restaurant and bar floor.
 Prepares coffee and iced tea.
 Offers assistance to Guests by clearing away dishes and glassware,
and refills beverages.
 Cleans and sanitizes throughout the shift.
 Prepares OTLE and/or close.

Relationships
 FOH Team Members
 BOH Team Members

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 Management Team
 Guests

Physical Requirement/Work Environment

 Lifts and carries sacks, cases and bus tubs of up to 70 lbs. Up to 20
times per shift; places these items on high shelves and in walk-in
freezer
 Frequent bending and stooping
 Works indoors 75%; outdoors 25%
 Works frequently in a hot and damp environment
 Hazards include, but are not limited to, cuts from broken glass and
metal cans; burns, slipping and tripping
 Walks or stands most of 6-8 hour shift
 Reaches, bends, stoops and wipes
 Must be able to hear well amongst loud background noise in order
to answer telephone and respond to Guest requests

Skills/Qualifications
 Must be able to read menu items
 Must be able to clearly communicate Guest needs to other Team
Members (Servers, Star Babe, bartender or Manager)

Competencies
 FOH Competencies

Bigg’s Diner Attributes

Individual Contributor and Technical Expert Attributes

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