ENTERPRISE SOLUTIONS FOR LARGE FIRMS

Larger businesses require many of the same advanced capabilities as midsize

firms, but the larger firms need to handle higher transaction loads. In addition, they
need dedicated software applications to handle specific elements of their online
business. In this section, you will learn about electronic commerce software that has
higher transaction-load capability, and you will learn about software that
accomplishes specific tasks in large businesses, such as customer relationship
management, supply chain management, content management, and knowledge
management

 Enterprise-Class Electronic Commerce Software: Enterpriseclass electronic

commerce software running large online organizations usually requires several
dedicated computers - in addition to the Web server system and any necessary
firewalls. Examples of enterprise-class products that can be used to run a large
online business with high transaction rates include IBM WebSphere Commerce
Business Edition, Oracle E-Business Suite, and Broadvision One-To-One
Commerce.
 Customer Relationship Management Software: Must obtain data from
operations software that conducts activities such as sales automation,
customer service center operations, and marketing campaigns. The software
must also gather data about customer activities on the company’s Web site and
any other points of contact the company has with its existing and potential
customers.
 Supply Chain Management Software: Helps companies to coordinate planning
and operations with their partners in the industry supply chains of which they
are members. SCM software performs two general types of functions: planning
and execution.
 Content Management Software: Helps companies control the large amounts of
text, graphics, and media files that have become a key part of doing business.
With the rise of wireless devices, such as mobile phones, handheld computers,
and personal digital assistants (PDAs), content management has become even
more important.
  Knowledge Management Software: Helps companies do four main things: collect
and organize information, share the information among users, enhance the
ability of users to collaborate, and preserve the knowledge gained through the
use of information so that future users can benefit from the learning of current
users. KM software includes tools that read electronic documents (in formats
such as Microsoft Word or Adobe PDF), scanned paper documents, e-mail
messages, and Web pages

What is an Enterprise Application?

According to Beal (2010), Enterprise application, enterprise app, enterprise

software, and finally, enterprise application software (EAS) are all commonly
used phrases to describe applications -- or software -- that a that a business
would use to assist the organization in solving enterprise problems. In most
cases, when the word "enterprise" is combined with "application", it usually
notes a software platform that is too large and too complex for individual
or small business use.Enterprise applications are designed to be deployed
across a variety of corporate networks, intranets or the Internet and also meet
strict requirements for security and administrationmanagement.

Unlike consumer or small business applications, which are used for a specific
business function (e.g. accounting software or a graphics program),
an enterprise application provides business logic and supports an entire
organization and all its departments, in an effort to lower costs and improve
both productivity and efficiency in the enterprise.

Common Types of Enterprise Applications

 Automated billing systems

 Payment processing
 Email marketing systems
 Customer Relationship Management (CRM)
 Enterprise Resource Planning (ERP)
 Business Intelligence (BI)
 Business Continuity Planning (BCP)
  Enterprise Application Integration (EAI)
 Enterprise Content Management
 Enterprise search
 Enterprise Messaging Systems (EMS)
 Call center and customer support
 HR Management

CONCLUSION

The researchers conclude that today’s businesses must always strive to create
the next best thing that consumers will want because consumers continue to desire
their products, goods, and services to continuously be better, faster, and cheaper. In
this world of new technology, businesses need to accommodate to the new types of
consumer needs and trends because it will prove to be vital to their business’ success
and survival. E-commerce is continuously progressing and is becoming more
important to businesses as technology continues to advance and is something that
should be taken advantage of and be implemented. The possibilities have become
endless for both businesses and consumers. Creating more opportunities for profit
and advancements for businesses, while creating more options for consumers.
However, just like anything else, e-commerce has its disadvantages including
consumer uncertainties, but nothing that can not be resolved or avoided by good
decision-making and business practices.
REFERENCES

Beal, Vangie. ( 21 May 2010 ). Enterprise Applications Explained. Retrieved from

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Big Commerce. ( 2003 ). What is ecommerce software? Retrieved from

www.bigcommerce.com. Retrieved on 07 February 2019.

Finances Online. ( 2019 ). What is E-commerce Software? Analysis of Features,

Benefits and Pricing. Retrieved from www.financesonline.com. Retrieved on 07
February 2019.

Techtarget. ( 2001 ). E-commerce Hosting. Retrieved from

searchmicroservices.techtarget.com. Retrieved on 07 February 2019.