AMBIANCE

LIGHTING
• Venue lighting is customized to the appropriate setting. The following are considerations: venue,
time of the day, itinerary, age group, and event. Additional consideration is given to complement
the natural lighting outside the ship.
• Lighting level must indicate that the venue is open for business/active.
• Blinds or shades in each venue are set at a uniform level: open during the day and closed after
dark. Guest comfort must always be taken into consideration.
• All light bulbs and lighting fixtures are in good and working condition. Necessary repairs are
conducted promptly.
• Venue management is responsible to ensure correct lighting setting which is verified by the division
head.

MUSIC, AUDIO & NOISE POLLUTION

• Venue management ensures audio is set to an appropriate level for the activities and
programming with the decibel range varying depending on the venue.
• Volume for the production and theater shows should be no louder than 95db.
• Show lounges and live music should be no louder than 90db.
• Onboard management ensures all efforts are made to minimize noise disturbance to guest
staterooms after 10:00pm.
• Background or ambient music should be kept at around 50db. This will depend on the volume of
the crowd noise.
• Venue music is compliant with the approved audio and music matrix.
• All noise pollution that detracts from the guest experience and comfort is avoided. Examples:
trolleys, cleaning equipment, talking loudly, etc.
• Any video sound is complementary to the venue and at the appropriate volume.
• Venue management is responsible to ensure compliance of above which is verified by the division
head.

ODORS & AROMAS

• All public areas are free of unpleasant odors.
• Approved smoking areas are regularly monitored and checked for odors and cleanliness. Ashtrays
are emptied regularly.
• Venues which require specific scenting (Schooner Bar, Spa, Ben & Jerry's, etc.) are monitored
consistently for authenticity.

CLEANLINESS & MAINTENANCE

• Cleanliness of interior and exterior spaces is paramount. Furnishings, fixtures, decor, and structure
(including flooring, ceilings, bulkheads, windows, decks, etc.) in all areas of the ship are always
kept clean and tidy.
• Maintenance of all interior and exterior areas is a priority. Furnishings, fixtures, decor, and structure
(including flooring, ceilings, bulkheads, windows, decks, plumbing, etc.) are well maintained. All
technical equipment is in working order. Necessary repairs are conducted promptly.
• All areas, specifically pool deck, have a defined collaborative plan of responsibilities
for bussing and cleanliness during operating hours and special events.
• Venue management is responsible to ensure the venue is clean and well maintained before
venue opening. Management takes all necessary action to ensure the venue is ready for guests.
• Every individual is responsible for reporting maintenance issues, picking up service items and loose
trash around the ship. Cleanliness and maintenance are everybody’s business.
• When cordoning off an area, only approved stanchions and ropes should be used (not chairs,
couches, etc.).