Objectives:

● To obtain a position and harmonize with a team of experienced professionals

for my individual as well as corporate development
● To obtain a position where my excellent problem resolution skills and product
based knowledge will be used to gain new customers and retain existing ones.

Skills:
● Ability to perform over 100 outbound calls any day to customer base.
● Good experience in receiving inbound calls from customers.
● Over two years of Collections services.
● Excellent skills in providing product/services related information over the
phone.
● Ability to provide proper resolutions and options to the customers for them to
pay debts

Achievements:
● Awarded as Top Performer of Sears collections for seersal & consecutie
months
● Became an MOD of a team

Working Experience:
Genpact Services LLC (2015 – Present)
Process Associate

● Made outbound calls to the company’s perspective customer list

● Received inbound calls to help and solve customer issues concerning about their
credit card

● Collecting debt and helping card members to stabilize or maintain their credit scores
Educational Background:

● Secondary : Bearer of Light and Wisdom College (2013-2014)

Molino 1, City of Bacoor, Caite

● Elementary : Peak Hills Integraded School (2010-2011)

Soldiers Hills 4, Molino 6, City of Bacoor, Caite

References:
Bien Beryl Zamora
Process Associate
Genpact Phil. LLC
+639369437128

​Joan Nolasco Guzman

Owner Irdriche Internet Café
+639178160510

​Erickson Castillo
​Former Team Leader
Genpact Phil. LLC
+639177014400

___________________________________________________________________________
I hereby certify that the above information is true and correct to the best of my knowledge
and belief.

Mikaela Marie Jungco

Applicant