1.

Financial Claims Start Credit Control Process Client has not paid the Bill within 14 Days so Financial Claims send Credit
Control an email (CREDIT EMAIL 01) to notify them to contact Client.

Insolvency and 192 Checks Performed Manually via Links in Outlook

Scanning to be
done by Post Room
Yes Credit Control will email Financial Claims
Bankrupt? and Request a Credit Note to reverse the
Bill
No
Automate Task
Creation CALCULATE FIGURES (CLAIM FORM)
Financial Claims Send a credit note to
Dummy Letter of Claim is sent to client (Z Credit 19) and (Z Credit 25) Accounts and Close the File
with all dates and amounts manually calculated and a manual task
New Screen called Credit Control which created for + 8 Days to Issue Court Proceedings.
allows all payments details to be
entered, dates, and amounts. These can
be used for GW Reports and Letters END OF PROCESS
Yes Yes
Client
FULL PAYMENT Paid In Full?
Responded?
Update the IM CT CRT 001 to No
prompt for date and auto Yes No
create the task
PAYMENT PLAN Has it been 8
Days?

Insolvency and 192 Buttons available Yes

on Credit Control Screen with
Results Fields. Automatic Emails for ISSUE COURT PROCEEEDINGS
Bankrupt result

No
Response from
Automatically Court?
Calculate Figures for
Yes
Claim Form and
Dates
Date to Start Requesting Judgement is available. The returned document is scanned
manually and dragged onto the history using IM CRT 001.

Task is manually created for +1 Day that the ‘Notice of Issue Date’ is created.

No
Notice of Issue
Date Reached?
Yes

DATE OF ISSUE REACHED

2. Date Of Issue Reached

Yes Yes No
Client made
FULL PAYMENT Paid In Full? Payments on CALCULATE FIGURES (NOTICE OF ISSUE)
Ledger?
No

Notice of Issue Slip is Scanned, handwritten and

PAYMENT PLAN emailed to the court with the CW Conditions

No
Response From
Court?

Yes
Figures will be available to enter onto the Notice of Issue Slip on the new Credit
Control Screen RESPONSE FROM COURT

The Proclaim Development Team may even be able to create a PDF file of the slip
which will completely automate sending back to the court electronically.

Screen available to log the Full or Part Payment. If part payment would
have a filed to indicate this for reporting and also dates of when the plan
was started and due to end. Field to say how much being paid and how
much outstanding. Would need to know what amount has been agreed
to pay each month.

Would want to know if payments are being missed.

3. Response From Court CCJ returned form Court for the Claimant. The
amount is entered into the history with a blank
IM.

Credit Control Screen to

store all Amounts and
Dates that are currently
manually entered. CCJ Is Sent to the Client requesting payment
within 30 Days

Button to run both Letters,

print history letters and No Yes Manual Task Created to
create tasks automatially Send Z Credit 14 Client On Send Z Credit 16 ‘FC – Instalment of
Letter to Client Payment Plan? Letter to Client Amount Paying’ with the
due date.
New Incoming Mail for CCJ
Returned which logs dates
and figures into credit Create Manual Task for +
control screen 30 days to Enforce
Judgement and
Wait for response from
Client
Fields available to
identify if Client on
Payment Plan which will Yes Yes
Response from
automate correct letter.
FULL PAYMENT Paid In Full? Client within 30
Days?
No
No
Automate Cheque
requests and Send Letter Z Credit 23 PAYMENT PLAN
CCMCC letter and Z Credit 23b to Client Manual Task
reached to Enforce
Judgement

Yes No
Create Office
Email the High Court
Amount < £600? Cheque Request for
Enforcement office
£100

Warrant of Control
(CCMCC) are sent
letter with cheque.
Blank Letter
Created.
No contact made with client by
GW. Managed by courts/bailiffs.
Await payments from 3rd Party.
4. Calculate Figures DAILY RATE

Daily Rate = (Amount of Claim * 8%) / 365

CLAIM FORM

Amount of Claim: Claim Amount INTEREST

Interest : INTEREST
Court Fees : ADDITIONAL COSTS Interest = Check Days * Daily Rate
Solicitor Costs: ADDITIONAL COSTS
Total Amount: Interest + Court Fees + Solicitor Costs
CHECK DAYS (NOTICE OF ISSUE)
From Date: Invoice Date
To Date Insolvency192 Date (+ 7 Days) Check Days = (Claim Date + 1 Day) TO (Issue Notice Date + 1 Day)
Daily Rate: DAILY RATE

CHECK DAYS (CLAIM FORM)

Check Days = (Insolvency192 Date + 7 Days) TO (Invoice Date)

NOTICE OF ISSUE CHECK DAYS (PAYMENT PLAN)

Amount of Claim: Claim Amount Check Days = (Insolvency192 Date + 7 Days) TO (Invoice Date)
Interest: INTEREST
Period From: Claim Date (+ 1 Day) ADDITIONAL COSTS
Period To: Notice of Issue Date (+ 1 Day)
Rate: 8% Claim Amount Court Fees Solicitor Costs
Court Fees : ADDITIONAL COSTS Up to £300 £35 £50
Solicitor Cost: ADDITIONAL COSTS £300 to £500 £50 £50
Solicitor 2nd Cost: £22.00 £500 to £1,000 £70 £70
Sub Total: Amount + Interest + Court Fees + Solicitor Costs £1,000 to 1,500 £80 £80
£1,500 to £3,000 £115 £80
£3,000 to £5,000 £205 £80
£5,000 to £10,000 £455 £100
Credit Control Screen Maths to calculate
£10,000 to £15,000 5% of the claim £100
to Store figures and Maths to calculate £15,000 to £50,000 5% of the claim £100
Check Days, Interest
dates Additional Costs
and Daily Rate £50,000 to £100,000 5% of the claim £100
£100,000 to £200,000 5% of the claim £100
Over £200,000 £10,000 £100
5. Full Payment
Credit Control are emailed Card Receipts from Accounts
Create a Part and Full when a successful payment is maide
Payment Letter as Karen
editing letter each time
manually
Email is dragged into history of case and a manual task
for + 4 Days is created (this is how long it takes for
Create an IM to log full payment email monies to clear) to contact FC and Send
into history which automatically creates Acknowledgment Letter to Client
task and when actioned creates paid in full
letter and emails Financial Claims and
deletes all tasks.
No
+ 4 Days?
Credit Control Screen needs a status
field with options of ‘CC’ and ‘None’. Yes
Each time Matter Type Archive status is
updated then this should update this
value. This can then be used for Client Sent
reporting in GWLive Acknowledgement
Letter Z Credit 1

Automate Z Credit 1 Yes

when task actioned Have there been Additional Costs and any Interest is billed by credit
Proceedings control added to Ledgers to be taken out of the Client
Issued? Funds.
Automate email to
Financial Claims to No
close file as part of
the action task
Financial Claims Contacted to Close File.

Field to store status of case for

reporting. If technically
possible will try to automate Matter Type Archive Program opened and case ref
from Archive Program. If not entered then case status is set to ‘None’
possible this value can be
automatically set when
payment has been made in
FULL.
All Credit Control Tasks are manually deleted.

Automatically
delete all credit
control tasks when
file has been END OF PROCESS
requested to be
closed.
6. Payment Plan
A client can pay any amount that has been agreed with debt collection
agencies. There is no minimum and can be as little as a £1.00

There are no screens that log what has been paid only via the history and
notes.
No Send
CALUCALTE
Has Z Credit 15 Z Credit 15 which explains payment
FIGURES (PAYMENT
been sent? plan to client along with Standing
PLAN)
Order
Yes

Create A payments Arrangement

Section on Credit Control Screen Take a Call is always used if contacting the client for part
to store amounts agreed and payment. Credit Control 9/10 have to contact client to obtain
payments made (using a table) the part payment (security checks always follwed).

Create a Part and Full

Client is put through to Card Payments in Accounts to Take the
Payment Letter as Karen
Card Payment.
editing letter each time
manually

Payment Plan
Figures to be Credit Control are emailed Card Receipts from Accounts
automatically when a successful payment is made
updated with
amounts paid and
outstanding

Email is dragged into history of case.

Figures will auto
populate letters

A manual note is made of the amount being made and any

outstanding balances

Chaser Payments Tasks are Rescheduled Manually to say when

the next payment is due.
7. Transaction Daily Search and Payment Chasing Every Day a Daily Transaction is printed and given to Credit
Control which details what money has been sent via BACS.

Credit Control Scan the document and drag onto the history of
IM to log payment which cases that have received payment.
requests amounts and adds
to a payments table
A manual note is made of the amount being made and any
outstanding balances

All Figures Chaser Payments Tasks are Rescheduled Manually to say when
calculated to new the next payment is due.
outstanding
amounts
Chaser Calls are made to those clients who have not paid as
agreed (ledgers checked). If no contact is made a voice
Chaser Tasks of message is left, text is sent and both home and mobile phones
outstanding Money are rang.
Automatically re-
scheduled.
Z Credit 4 Letter is Sent to Client
with amounts owed. This No Yes Yes No
Z Credit to be amounts are obtained from the PAYMENT
Contact Made? Agreed To Pay? Paying in Full?
created with all history and manually entered on PLAN
automatic amounts the letter. Client will receive 2
populated. chaser letters only. Yes

FULL PAYMENT
Email Letter rather Check to see how
than post. many missed
payments there
have been.

No Yes Yes No
Reschedule Chaser 2 Missed ISSUE COURT From Court More than
Contact Ballifs
Tasks for + 7 Days Payments? PROCCEEDINGS Actions? £600?

Yes

Email High Court

Enforcements

No contact made
with client by GW.
Managed by courts/
bailiffs. Await
payments from 3rd
Party.
 8. Issue Court Proceedings

Matter Type Archive Program opened and case ref

entered then case status is set to ‘CC’

Button to send pack that goes to

court along with cheque request
and create the notice of issue
task for + 3 weeks
Prints Claim Form from History (Z Credit 19)

Credit Control Screen needs a status

field with options of ‘CC’ and ‘None’. Prints CFA from History
Each time Matter Type Archive status is
updated then this should update this
value. This can then be used for
reporting in GWLive
Creates (Z Credit 22) and Prints

Cheque Request made for court Cost

Claim Form, CFA and Z Credit 22 and Cheque are

sent to North Hampton CC MCC Count Court.
Sent in the post due to cheque being sent.

Manual Task is created for + 3 Weeks as ‘Notice

of Issue’