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Manzana Insurance -- Fruitvale Branch

Operations Management
Assignment

The following questions are provided to help you analyse the case and develop an
approach to address the problems faced by Manzana Insurance.

1. Assess and comments on the performance of Manzana Insurance - Fruitvale branch


2. Perform the process or capacity analysis for Manzana Insurance - Fruitvale branch
and comment on the your outcomes
3. Make a detailed analysis of the performance of Manzana to identify potential
causes for deteriorating profits
4. What are your recommendations for managerial action based on your analysis? In
particular, how should Manzana respond to Golden Gate’s new policy of one-day
service? Justify your recommendations with data or analysis or proper reference.
5. Write four bullet points to differentiate the challenges required to manage the
Manzana Insurance as compared to the operations system of the Executive Shirt
Inc., and How are the challenges be different? Provide your responses based on
only case facts.

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