Edmundo G. Latosa Jr.

jaylatosa24@gmail.com | www.LinkedIn.com/in/jay-latosa

SUMMARY
Experienced team leader with ten year experience in the BPO health and service industry. Skilled in Microsoft
Applications, System Tools and Strategic Planning with strong leadership background. Professional with a Bachelor’s
Degree focused on Banking and Finance from Polytechnic University of the Philippines.

PROFESSIONAL EXPERIENCE

OJT
Philippine National Bank 2006-2007
Masinag Branch, Antipolo City

ACCENTURE INC. Manila 2008-Present

Accenture Delivery Center in Manila, Philippines | Health Operations

JUNIOR TEAM LEAD

 Can execute repeatable core business processes and/or technical transactions with a focus on efficiency,
first-time quality and overall continuous process improvement

 Leading a team of 21 associates focusing on hitting daily metrics on production and quality.

QUALITY ASSURANCE SPECIALIST

 Call-out process improvement opportunities as observed on the internal audits.

 One year experience on auditing of processed transaction from associates.

 Trained associates for up-skilling role.

TRANSACTION PROCESSING ASSOCIATE

 Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and
related systems to assist in identifying, assessing and resolving issues/problems

 Five years practice of data processing from simple to complex item.

TECHNICAL SKILLS

 Proficient in MS Office.

 Strong analytical skills and minimum supervision essential.

 Four year experience in handling a team.