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The Changing Face of Banking PDF
The Changing Face of Banking PDF
face of banking
October 2018
www.pwc.in
Contents
2 PwC
Emerging trends in the
Indian banking sector
2000-2009
Bank branch
Customer walk-ins and face to
face interactions
2010-2019
ATM
Bank branch
Digital interactions and round-
the-clock touchpoints
2020-2025
Low Rental Processing
Centre branches
App-based account, digital debit
card, biometric verification, video
call RM and servicing, deposit taking
robotics-enabled ATM Branch
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Regulation: The industry has moved from a pro-banking regime quality control and analytics-driven collections strategies
that was unsupportive of NBFCs and other small players till to replace existing KPIs. The time is right for the industry to
the late 2000s to one in which payments banks, NBFCs, small be forward-looking in integrating upcoming technology and
finance banks and Jan-Dhan accounts flourished in the second leveraging Data & Analytics to become much ‘smarter’ in
decade. With the RBI mandating more prudent capital adequacy identifying and servicing customers’ needs.
measures in the wake of the unfolding Non-Performing Asset
(NPA) crisis and alignment with global financial standards via
the introduction of International Financial Reporting Standards
(IFRS), banks are bracing themselves for headwinds during their
adaptation to the revised and more stringent lending norms.
However, although NBFCs are still fairly new, the transition in light
of regulatory changes is expected to be fairly smooth.
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Efficiency Biometric Identity
Auto Manage
Cryptocurrency
Paperless
Asset Size
E-Wallet
Collaboration
MSME
Engagement
Deep Analytics
Data Storage
Cognitive
Brand
KYC Digitisation Advisory
P2P
Machine Learning
Audit Trail Digital Credit
Cognitive Automation Aadhar
JanDhan
Service Quality
Fraud Detection
Single
Robot RM
Insurance
Compliance
Robotics
PoC No QueueUnderwriting
Alternate
No FinTech
NPA
Responsive
E-Bank
Limit
Video RM
Secure
8 PwC
Product
Redevelopment
NPA Management
& Quality Control
Cyber
Security
MSME Focused
Strategy
Profit Focused
Performance
Management Credit Off-Take
through Relationship
Banking
Setup of
Analytics Centre
of Excellence
Modernisation of Core
Banking Services
Enhancing
Customer
Experience
Collection Strategy
Formulation
Credit
Centralisation
Digitisation of
Processes
Cost of
Acquisition
Optimisation
Business Process
Reengineering
Footprint
Optimisation
Implementing the right initiatives is key to ensuring your organisation is ‘fit for growth’.
10 PwC
Focus on the
following areas
of growth to
address the
aforementioned
challenges
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Contacts
Nitin Jain Pragya Shree Akhilesh Agarwala
Partner Associate Director Analyst
nitin.j.jain@pwc.com pragya.shree@pwc.com akhilesh.agarwala@pwc.com
+91 - 9999780011 +91 - 9810971994 +91 – 9831921133
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© 2018 PricewaterhouseCoopers Private Limited. All rights reserved. In this document, “PwC” refers to
PricewaterhouseCoopers Private Limited (a limited liability company in India having Corporate Identity Number or CIN :
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PD/August 2018-14078