Subject: Performance of domestic airlines for the year 2019.

Traffic data submitted by various domestic airlines has been analysed for the
month of Jan 2019. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan 2019 were 125.08 lakhs as
against 114.65 lakhs during the corresponding period of previous year thereby
registering a growth of 9.10% (Ref Table 1).
1000.00 Growth: YoY = + 9.10 %
MoM = + 9.10 %
800.00
Pax Carried (in Lakhs)

600.00
2018
400.00 2019

200.00 114.65 125.08 114.65 125.08

0.00
YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Jan 2019
are as follows (Ref Table 2):
92.7
90.9

94.1
100.0
88.9

88.8
88.5

88.4
87.4
87.0

86.4
86.1

85.7

84.2
84.2

83.1
81.2

80.3
80.0

90.0
78.0

80.0
Pax Load Factor (%)

70.0
53.1

60.0
50.0
40.0
30.0
20.0
10.0
0.0

0.0

0.0
Air India Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Star Air Air
Airways Heritage
Dec-18 Jan-19

* Air Odisha, Air Deccan and Zoom Air did not operate any flight in the month of Jan 2019.
1
 The passenger load factor in the month of Jan 2019 has shown decreasing trend
compared to previous month due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of
Jan2019 has been 1.81%.Airline-wise details of cancellations are as follows:
Air Heritage 53.85
AI 2.70
IndiGo 2.42
Jet Airways 1.54
JetLite 1.24
Spicejet 0.81
Go Air 0.80
Vistara 0.58
Air Asia 0.12
Trujet 0.00
Star Air 0.00

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00

Cancellation Rate (%)

* Air Odisha, Air Deccan and Zoom Air did not operate any flight in the month of Jan 2019.

Various reasons of cancellations are indicated below:

Commercial 1.4%
Technical 8.0%

Operational
12.8%

Weather 50.5%

Conse/Misc
27.2%

2
Passenger Complaints during the month

During Jan 2019, a total of 917passenger related complaints had been received
by the scheduled domestic airlines. The number of complaints per 10,000 passengers
carried for the month of Jan 2019 has been around 0.73. The airline-wise details are as
follows:

Air India (dom) 1.7

Jet Airways+Jetlite 1.4
IndiGo 0.6
Spicejet 0.4
Vistara 0.3
Go Air 0.3
Air Asia 0.2
Trujet 0.2
Star Air 0.0
Air Heritage 0.0

0.0 0.5 1.0 1.5 2.0

No. of Complaints/10,000 Pax

* Air Odisha, Air Deccan and Zoom Air did not operate any flight in the month of Jan 2019.

Various reasons of passenger complaints are indicated below:

Staff Others Catering Fare Refund

Behaviour 4.9% 0.0% 0.5% 2.5%
6.0% Disability
1.4%

Flight Problem
Customer 28.5%
Service
25.0%

Baggage
31.2%

3
 The reason for complaint as percentage compared to the previous month is as
follows:

40.0

32.5
31.8

31.2
35.0

31.0
30.0
28.5
30.0

25.0
23.9
23.9
25.0

20.0

15.0

10.0

6.1
6.0

5.2
4.9
4.6
4.6
2.7
2.5
2.2

5.0

1.4
0.5
0.5
0.5

0.3
0.1

0.0
0.0
0.0
0.0
Fare Refund Flight Baggage Customer Disability Staff Catering Others
Problem Service Behaviour

Nov-18 Dec-18 Jan-19

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Jan

2019 is given in the following table.
ASKM Deployment (%) of Category I
Airline
Cat III Cat IIA Cat II
Air India + Alliance Air 108.7 1.40 29.4
Jet Airways + JetLite 55.7 1.38 23.1
Spicejet 132.6 1.22 44.3
Go Air 103.5 1.03 29.3
IndiGo 170.0 1.38 37.9
Vistara 35.2 1.04 17.3
Air Asia 175.4 1.73 70.9
Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed
in Category I)
 Category II - 10%
 Category IIA - 1%
 Category III - 35%

4
On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed

for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP
at four metro airports for the month of Jan 2019 is as follows:
OTP at Four Metro Airports
Go Air 75.9

Vistara 75.3

Spicejet 69.2

IndiGo 64.0

Jet Airways+JetLite 63.1

Air India (Dom) 56.6

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with

Route Dispersal Guidelines is as follows:

Air India (Domestic)

DEL 59.8

HYD 59.7

BOM 53.1

BLR 49.8

0.0 20.0 40.0 60.0 80.0

OTP (%)

5
 Jet Airways + JetLite

HYD 79.3

BLR 67.1

DEL 62.2

BOM 61.0

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Spicejet

HYD 79.8

DEL 73.3

BOM 62.4

BLR 58.8

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

6
 Go Air

DEL 82.1

HYD 81.5

BLR 71.2

BOM 69.8

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

IndiGo

DEL 74.1

HYD 70.2

BOM 56.8

BLR 52.7

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

7
 Vistara

HYD 85.5

DEL 78.8

BLR 69.6

BOM 59.4

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Reasons for delay have been analysed, which are presented below. It has been
found that majority of delays have been attributed to ‘Reactionary’.

Airport 4%
Wx 6%

ATC 13% Misc 1%

Pax 2%
Ramp 1%
Reactionary 63%
Ops 8% Tech 2%

8
 10.0%
20.0%
30.0%
40.0%
50.0%

0.0%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
1.41% 0.51%
1.16% 0.40%
0.54% 0.18%
0.72% 0.19%
2.06% 0.75%
2.55% 0.75%
1.02% 0.29%
1.38% 0.52%
1.08% 0.30%
0.87% 0.28%
3.27% 0.85%
2.55% 0.50%
1.18% 0.36%
1.73% 0.63%
2.81% 0.74%
1.20% 0.31%
2.15%

Dec-18
Dec-18
0.71%
0.80% 0.22%
1.78% 0.60%
0.58% 0.06%
Air India

7.03%

Jan-19
Jan-19
3.21%
3.02% 0.78%
3.67% 0.96%
Revenue Earned& Seats Sold in Highest Fare Bucket

1.26% 0.20%
1.31%
in the highest fare bucket on select 20 sectors is as follows:

0.39%
0.98% 0.20%
1.67% 0.55%
% of Seats Sold in Highest fare bucket

1.48% 0.52%
4.38% 2.31%

% of Revenue Earned in Highest fare bucket

7.21% 3.25%
2.47% 1.69%
3.60% 2.19%
2.56% 0.81%
2.85% 0.60%
1.00% 0.45%
1.77% 0.53%
4.01% 1.67%
2.90% 0.60%
The revenue earned and the number of seats sold by scheduled private airlines

9
 12.0%
15.0%
12.0%
15.0%

0.0%
3.0%
6.0%
9.0%
0.0%
3.0%
6.0%
9.0%
1.47% 0.72%
2.23% 0.92%
0.00% 0.00%
0.00% 0.00%
0.70% 0.41%
0.93% 0.54%
1.03% 0.55%
1.02% 0.50%
2.20% 1.10%
1.26% 0.78%
9.56% 3.41%
8.57% 2.78%
0.99% 0.49%
1.07% 0.42%
2.65% 1.13%
1.36% 0.46%
0.15% 0.06%

Dec-18
Dec-18
0.93% 0.06%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%

Jan-19
0.00%
Jan-19 0.00%
Jet Airways

1.34% 0.41%
0.78% 0.39%
0.00% 0.00%
0.00% 0.00%
0.64% 0.33%
% of Seats Sold in Highest fare bucket

0.92% 0.36%
0.27% 0.11%
% of Revenue Earned in Highest fare bucket
1.61% 0.53%
0.00% 0.00%
0.05% 0.04%
4.04% 1.54%
1.10% 0.50%
0.65% 0.39%
0.50% 0.17%
0.79% 0.47%
3.93% 0.77%

10
 10.0%
10.0%

0.0%
2.0%
4.0%
6.0%
8.0%
0.0%
2.0%
4.0%
6.0%
8.0%
0.16% 0.03%
0.19% 0.03%
0.12% 0.02%
0.01% 0.00%
2.27% 0.70%
1.79% 0.57%
1.09% 0.26%
0.19% 0.04%
0.89% 0.21%
0.23% 0.05%
4.38% 1.03%
2.28% 0.47%
0.35% 0.10%
0.23% 0.06%
0.00% 0.00%

Dec-18

Dec-18
0.49% 0.13%
2.24% 0.54%
0.30% 0.06%
Indigo

1.45% 0.25%

Jan-19

Jan-19
0.03% 0.01%
0.16% 0.05%
0.10% 0.02%
0.06% 0.01%
0.02% 0.00%
% of Seats Sold in Highest fare bucket

2.54% 0.69%
0.06% 0.01%
2.08%
% of Revenue Earned in Highest fare bucket 0.53%
0.40% 0.10%
0.72% 0.17%
0.29% 0.06%
1.38% 0.27%
1.23% 0.23%
0.64% 0.16%
0.74% 0.13%

11
 10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
20.0%
30.0%
40.0%
50.0%

0.0%
0.0%
13.65% 6.21%
9.71% 4.21%
15.70% 7.82%
11.40% 5.05%
23.51% 16.01%
19.91% 14.30%
16.17% 8.13%
9.95% 5.00%
8.51% 2.98%
7.86% 3.02%
18.31% 11.74%
17.51% 10.70%
15.79% 7.81%
6.33% 3.13%
9.53% 3.05%
2.03% 0.61%
19.85% 13.92%
1.60% 0.97%

Dec-18
Dec-18
11.45% 4.76%
3.21% 1.32%
14.11% 6.44%
Go Air

11.69% 4.05%

Jan-19
Jan-19
13.86% 4.94%
13.48% 3.93%
17.42% 9.08%
1.38% 0.64%
6.20% 2.55%
1.62% 0.59%
7.45% 3.02%
% of Seats Sold in Highest fare bucket

5.82% 2.01%
0.00%
0.00% % of Revenue Earned in Highest fare bucket 0.00%
0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%

12
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%

10.0%

0.0%
2.0%
4.0%
6.0%
8.0%
0.19%
1.18% 0.13%
0.85%
0.07%
0.31% 0.02%
0.07%
0.18%
0.80% 0.58%
1.82%
0.18%
0.77% 0.05%
0.21%
1.54% 0.76%
1.43% 0.34%

1.57% 0.89%
1.85% 0.73%

0.69% 0.17%
0.32% 0.07%

1.88% 0.55%
0.28% 0.07%

1.72% 0.29%

Dec-18

Dec-18
0.66% 0.08%
0.02% 0.01%
0.07% 0.01%
1.89%
Spicejet

1.19%

Jan-19

Jan-19
0.00% 0.00%
1.81% 0.46%
0.07% 0.02%
1.88% 0.39%
0.24% 0.04%
1.47% 0.39%
0.28%
% of Seats Sold in Highest fare bucket

1.29%
1.50% 0.44%

% of Revenue Earned in Highest fare bucket

1.84% 0.87%
1.80% 1.88%
1.56% 0.83%
0.58% 0.10%
0.74% 0.16%
0.99% 0.19%
1.13% 0.21%
0.87% 0.17%
0.49% 0.08%

13
 12.0%
16.0%
20.0%
12.0%
16.0%
20.0%

0.0%
4.0%
8.0%
0.0%
4.0%
8.0%
1.13% 0.51%
2.10% 1.03%

1.07% 0.55%
0.72% 0.45%

1.32% 0.58%
0.47% 0.34%

0.43% 0.30%
0.00% 0.02%

1.01% 0.59%
0.32% 0.28%

Dec-18
Dec-18
0.08% 0.10%
1.26% 1.15%

4.98% 2.11%
Vistara

Jan-19
Jan-19
0.06% 0.06%

0.55% 0.11%
0.32% 0.11%

0.00% 0.00%
% of Seats Sold in Highest fare bucket

0.00% 0.00%

% of Revenue Earned in Highest fare bucket

1.34% 0.59%
0.24% 0.10%

5.04% 1.72%
0.65% 0.29%

0.22% 0.21%
0.49% 0.25%

14
 Air Asia

% of Seats Sold in Highest fare bucket

5.0%

4.0%

3.0%

2.0%
0.71%
0.55%

1.0%

0.21%

0.21%

0.16%
0.03%
0.0%
BLR-DEL DEL-GAU CCU-DEL

Dec-18 Jan-19

% of Revenue Earned in Highest fare bucket

5.0%

4.0%

3.0%

2.0%
1.05%

1.00%
0.92%

0.45%

1.0%
0.26%
0.10%

0.0%
BLR-DEL DEL-GAU CCU-DEL

Dec-18 Jan-19

15
Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV,
airline are required to submit data on number of cases of denied boarding, cancellations
and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs

No. Status of No. Status of Facilities No. Status of
ofPax Facilities & ofPax & Compensation ofPax Facilities
Affected Compensation Affected Affected
 Refund  Refreshments
 Refunds
 Rebooked on  Refunds where
 Rescheduling
other flights 71249 pax desired
 Hotel
Air India 1121  Hotel 6605  Rescheduling
accommodation
accommodation  Amount spent
 Compensation of Rs.
 Compensation of on facilitation of
11.02 lakhs
Rs. 69.56 lakhs Rs. 105.33 lakhs
 Refund
 Refunds
 Rebooked on  Refreshments
Jet  Rescheduling
other flights 7417 5728  Refunds where
Airways  Hotel
1649  Hotel pax desired
and accommodation.
JetLite
accommodation  Rescheduling
 Compensation of Rs.
 Compensation of
36.76 lakhs
Rs.84.06 lakhs
 Refreshments
 Transfer to other
 Refreshments
6975 50882 airlines
 Rescheduling
SpiceJet 358 13.71lakhs  Amount spent
 Compensation of Rs.
on
17.93lakhs
facilitationofRs.
90.28 lakhs
 All pax given
refreshments
741  Refreshments 3069
Go Air Nil Nil  Refunds where
 Rescheduling
pax desired
 Rescheduling
 Refreshments
 Rescheduling
Indigo 4 0.38 lakhs 12800 96620  Refreshments
 Compensation of Rs.
0.69 lakhs
 Refreshments
 Rescheduling
Air Asia 9 0.67 lakhs 655 2.23 lakhs 18987  Amount spent on
facilitation of Rs
40.55 lakhs
 Refreshments
Vistara 15 1.57 lakhs 2626 1.55 lakhs 18135
 Rescheduling
TruJet Nil Nil Nil Nil Nil Nil
Star Air Nil Nil Nil Nil Nil Nil
Air
Nil Nil Nil Nil Nil Nil
Heritage

16
 SUMMARY

Denied Boarding Cancellations Delays

No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities
Affected Compensation Affected Compensation Affected
Rs. 169.95 Rs. 70.18 lakhs Rs. 236.24
3156 lakhs 37819 compensation 264724 lakhs towards
compensation and facilities facilitation

17
 Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2019

Percentage Share
Air India Private Total
Month & Year Private
(Domestic) Carriers Domestic Air India
Carriers
Jan 15.30 109.78 125.08 87.8 12.2
Feb
Mar
Ist Quarter 15.30 109.78 125.08 87.8 12.2
Apr
May
Jun
IInd Quarter
Jul
Aug
Sep
IIIrd Quarter
Oct
Nov
Dec
IVth Quarter
Total 15.30 109.78 125.08 87.8 12.2

Percentage Share
Air India Private Total
Data of 2018 Private
(Domestic) Carriers Domestic Air India
Carriers
st
I Qtr 15.29 99.36 114.65 86.7 13.3
nd
II Qtr
rd
III Qtr
IVthQtr
Total 15.29 99.36 114.65 86.7 13.3
Growth (%) = 0.04 10.49 9.10
 Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2019

(PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet Jet Lite Spice Go Air IndiGo Air Vistara Trujet Star Air
(Dom) Airways Jet Asia Air Heritage
Jan 80.0 86.1 84.2 90.9 87.4 86.4 88.4 84.2 78.0 53.1 94.1
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec

19
 Table 3
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2019)
Passengers Carried (in Lakhs)/Market Share (%)
Month & Year Private Air Carriers
Air India
Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Trujet Star Air Air Heritage
Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 0.58 0.01 0.00
Jan
Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 0.5 0.0 0.0
Pax Carried
Feb
Market Share
Pax Carried
Mar
Market Share
Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 0.58 0.01 0.00
IstQtr
Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 0.5 0.0 0.0
Pax Carried
Apr
Market Share
Pax Carried
May
Market Share
Pax Carried
Jun
Market Share
Pax Carried
IIndQtr
Market Share
Pax Carried
Jul
Market Share
Pax Carried
Aug
Market Share
Pax Carried
Sep
Market Share
IIIrdQtr Pax Carried
Market Share
Pax Carried
Oct
Market Share
Pax Carried
Nov
Market Share
Pax Carried
Dec
Market Share
Pax Carried
IVthQtr
Market Share
TOTAL Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 0.58 0.01 0.00
Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 0.5 0.0 0.0
 Table 4

Complaints Redressal Status

Airline Per 10,000

Total Passengers Closed Open
Carried

Air Asia 14 0.2 14 0

Vistara 14 0.3 14 0

Go Air 28 0.3 28 0

IndiGo 297 0.6 297 0

Spicejet 61 0.4 61 0

Jet Airways+Jetlite 243 1.4 243 0

Air India (dom) 259 1.7 191 68

Trujet 1 0.2 1 0

Air Heritage 0 0.0 0 0

Star Air 0 0.0 0 0

Total 917 0.73 849 68

21