Tourism & Hospitality Industry

Tourism and Hospitality Industry is now a rapid growth industry over the world.
Greenways, rivers, islands, hills and valleys attract people to come closer with nature.
Through this process, local habitant as well as a country earns money more and more
to lead their lives smooth and healthy. Not only that, it will brings an individual identity
for a country. Now our country is focused to the tourist or traveler for our beautiful
mangrove forest “Sundarban” and “Hilltracs” area. Tourism and Hospitality Industry
has some specific sectors. These are:

Sectors

Broadly speaking, the Hospitality industry is made up of 4 main sectors:

 Accommodation
 Food
 Beverage
 Entertainment

Hospitality establishment

 Hotel
 Motel
 B&B
 Farmstays*
 Hostels
 Resorts
 Cruise liners
 Restaurants
 Cafes
 Pub* & Clubs
 Convention Center
 Casinos*

Hospitality Departments

 Front Office
 Housekeeping
  Food and Beverage Service
 Kitchen
 Function
 Administration
 Maintenance
 Guest Activities
 Stores

Careers

The rapid growth of Tourism & Hospitality industry has resulted in chronic shortages
of trained service staff, with many advertised position remained unfilled or filled by
unqualified workers.

Employment attributes:

 Knowledge
 Skills
 Attitudes

Career possibilities

 Front Office – receptionist, telephonist, porter, reservationist etc.

 Housekeeping – room attendant, public area attendant, laundry attendant
etc.
 Food & Beverage Service – waiter, bar attendant etc.
 Food & Beverage Production - kitchen hand, cook, catering assistant,
pastry chef etc.
 Gaming – gaming attendant, door steward, cashier etc.
 Function/ Events – stage crew, administration staff, sales etc.

In many situations, it is beneficial to have multiple skills. Multiskilling is especially

important in a small business. Consider the tasks of each job role and your preferences
to pick the right job!

Job Progression

Most people try to progress their career to take on further responsibility, apply higher
skill levels and to earn money. Some ways to improve your career are:
  Courses and Qualification – these allow you to gain further skills and may be
required for supervisory positions

o Qualification: It is based on levels such as- Certificate 1, 2, 3, 4, Diploma,

Advanced Diploma, Degrees, Masters Programs and post graduate
degrees.

o Courses: It only address some specific outcomes. e.g. Hygiene course.

 Professional Development – It is used to enhance your knowledge and skills

and could be theory based or practical. e.g. Chocolate course.
 Work Experience – Knowledge and skills are often gained by changing
employment. Because each establishment has different approaches.

Professionalism

To be an effective worker in hospitality some key expectations must be met:

 Professional behavior (punctuality, Be prepared, Clean environment,

Wastage control, Professional conduct/behavior appropriate communication
and interaction.)

 Professional appearance (Uniform, Shoes, Body odor, Hair & Skin, Hands &
Nails, Oral hygiene, posture and manners.)

 Teams focus (Listening, Discussion, Questioning, Sharing, and participation,

Communication, Helping, Tolerance and Trust.)

Along with these, we will work as a team for the development of Tourism and
Hospitality sector as an iconic character that would be very great for our country as
well as the nation.