Jessa G.

Lambon
1036 Sto. Cristo St. Tondo Manila
Contact No.: 0918-795-0816
Email Address: jessalambon@rocketmail.com

Career Objectives:

To obtain and secure a position that will enable me to use my organizational skills my
ability to work, quick learning skills and to have the opportunity to learn and improve my skills
for the better.

Profile Statement and Key Attributes:

• Highly creative, self-motivated individual with 4 years of experience which provides

user support and solutions
• Independent and results driven individual with strong commitment on my job
• Focused service desk providing rapid in depth customer support
• Experienced in communicating complex information in an easily understood format to a
Diverse customer base.
• Get on well with peoples at all levels, easily making good working relationships
• Self-motivated with a flexible attitude to work
• Dynamic individual with excellent team work and communication
• Energetic and enthusiastic person who enjoys a challenge and achieving personal goals

Key Strength:

• Self-Discipline
• Can adapt for any changes
• Persistence
• Hard working
• Initiative: Can work with or without supervision
• Quick Learner: Willing to learn new things
• Multitasking
• Maintains a high level of energy
Skills:

• Microsoft Office Suite - Word, Excel, Power Point, Access

• Operating Systems - Windows 7, Windows 8, Windows 10,
Linux (Ubuntu 10, Ubuntu 14)
• Machine can Operate - Computer, Telephone, Fax Machine,
Photocopying Machine
• Databases - phpmyadmin
• System - SAP – (System Application and Products on
data Processing)

Employment History:

National Bookstore Inc., (Abacus Book and Card Corporation)

Address : Mandaluyong City

Position : ICT Service Desk Specialist
Length of Stay : February 2, 2015 up to present

• Troubleshooting basic end issues on various software, hardware and

Network issues of all branches
• Provide Basic Desktop and Access Software Support (VNC)
• Track, route and redirect problems to the correct resources
• Install, configure and modify hardware and software to ensure optimal
performance
• Handle an average of 50 above calls per day
• Respond to emails and tickets to the user seeking for help
• Advise user for the correct and appropriate action
• Identify and escalate situations requiring urgent attention
• Analyze and solve back-office issues such as sales discrepancies, BIR
Reports, POS concerns (promo and price adjustment not updated, payment
Method/type, denominations, Employee’s discount)
• Updating branch employee Time and Attendance (not captured in System)
• Check and repair POS database error

McDonald’s Metrocircle 305

Address : Juan Luna St., Binondo Manila

Position : Crew Chief
Length of Stay : February 2012 to May 2014

Glocorp I.T Solution Inc. - On the Job Training (300 hours)

Address : La Fuerza Plaza II, Don Chino Roces Avenue., Makati

Position : Data Encoder
Length of Stay : May 21, 2013 – July 21, 2013
Educational Background:

Tertiary : Access Computer and Technical Colleges - Manila

Bachelor of Science in Information Technology
Recto Manila (Main Branch)
May 15, 2014

Secondary : Pola Catholic School

Pola Oriental Mindoro
March 31, 2009

Primary : Calubasanhon Elementary School

Calubasanhon Pola Oriental Mindoro
March 30, 2005

Seminars Attended:

Radio – Frequency Identification Seminar

Access Computer and Technical Colleges Manila
January 29, 2013

Web Development
Polytechnic University of the Philippines, Sta. Mesa Manila
January 30, 2014

IT / IS Audit
Polytechnic University of the Philippines, Sta. Mesa Manila
February 1, 2014

Raspberry Pi
Polytechnic University of the Philippines, Sta. Mesa Manila
February 1, 2014

Accessians Shine @ Work

Pagudpud, Ilocos Norte
February 20, 2014

Preparing Management and Leadership Skills for New Managers and

Supervisor
Great Eastern Hotel, Aberdeen Court Quezon City
March 24, 2014

Awesome Service Workshop

Superbranch Cubao, Quezon City
June 25, 2015
 SAP MIM - Merchandise Inventory Management and Point of Sales
Update
Quad Alpha Centrum, Mandaluyong City
September 14 – 17 2015

Awesome Service Workshop v2.0

Quad Alpha Centrum, Mandaluyong City
July 27, 2016

Personal Information:

Date of Birth : April 26, 1993

Place of Birth : Calubasanhon Pola, Oriental Mindoro
Provincial Address : Calubasanhon Pola, Oriental Mindoro
Present Address : 1036 Sto. Cristo St. Tondo Manila
Languages Spoken : English and Tagalog
Age : 26 years of age
Sex : Female
Height : 5’ 2
Weight : 52 kgs.
Religion : Roman Catholic
Citizenship : Filipino
Civil Status : Single

Father : Gerardo M. Lambon Occupation : Farmer

Mother : Shirley G. Lambon Occupation : Housewife

Character References:

Name: Vanessa Joy G. Lopez

Company: National Bookstore Inc.
Position: ICT Service Desk Supervisor
Contact No.: 0995-824-7844

Name: Katherine Joy I. Rosete

Company: Robinsons Daiso Diversified Corporation
Position: IT Specialist - Controller
Contact No.: 0938-427-4059

Name: Riabel F. Matining

Company: PM International Corporation
Position: Admin / HR
Contact No.: 0912-946-0959

I hereby certify that the above-mentioned information are true and correct based on my
knowledge and belief.

______________________
Lambon, Jessa G
Applicant