639 MARUPIT

CAMALIGAN, CAMARINES SUR

(+63)966700615
morozco@gbox.adnu.edu.ph

MA. CYRRA P. OROZCO

PROFESSIONAL OBJECTIVE:
To attain the position as a Customer Service Representative where I can
use my understanding of implementing and improving call center policies
to facilitate excellence in customer service provision.

KEY STRENGTHS:
● Verbal and written communication
● Technical skills
● Interpersonal Skill
● Process Improvement
● Ability to keep customer grievance and other information
● Able to do repetitive tasks accurately over a long period of time
● Capable to make and settle on decisions rapidly and appropriately,
in light of the company's procedures, customer service approaches
and other circumstances
● Committed to ongoing learning and career development
● Is adaptable to changing situations and has a fervent passion
towards learning and has good work of ethics

PERSONAL PARTICULARS:
Date of Birth: February 21, 2000

Place of Birth: Bicol Medical Center

Citizenship: Filipino

Sex: Female

Father’s Name: Santiago B. Orozco

Mother’s Name: Lolita P. Orozco

________________________________________________________________________

EDUCATIONAL ATTAINMENT:
Tertiary: Ateneo de Naga University
Ateneo Avenue, Bagumbayan Sur, Naga City

S/Y 2018-2019

BS Business Administration Major in Legal Management

Secondary level: University of Nueva Caceres

Jaime Hernandez Street , Naga City

2012-2018

Elementary: Lighthouse Baptist Educational Center, Bagumbayan Sur Naga

City

2007-2012

________________________________________________________________________

ACCOMPLISHMENTS:
ELEMENTARY LEVEL:

First Honors

Best in English

Excellence in Word Building

Salutatorian

JUNIOR HIGH SCHOOL:

AWARD IN LEADERSHIP

Senior High School

Learning Facilitator’s Lister