Services classification: Possession processing

Service classification: The Company The Professional Couriers is in the business of

Possession processing; tangible actions to goods and other physical possessions belonging to
customers. Here the customer involvement is limited to drop off physical item and
subsequent pick up at some other end. In this business the level of customer interaction with
service organization is to a moderate extent and emphasizes encounters with service
personnel.

Three overlapping sub-systems in this business includes

Services operations: This system includes Customer interaction points, front end personnel,
distribution network which ensures timeliness, and other service requirements. The
Professional Couriers has collection centres which collect the consignments from the
customers and central offices to sort the consignments based on destinations.

Services delivery: Where the delivery happens to the customers. The company delivers to
customers through its collection centers with physical documentation of the shipment and
desired customization.

Services marketing: The logo, promotion, tag line, value proposition etc.

Old logo

New logo

The new logo suggests the rapid expansion plan and projects an international service quality.

Tagline

Print ad
 The website of the company has got high content quality and it is easy to use as well.

Service Performance that creates value:

I. Core service features:

 Provides a comprehensive range of solutions to the requirements of delivery of

Documents/Non-Documents, all types of cargo; high value, critical and urgent shipments
all over India and any part of the World. Based on the specific requirements of each
individual or corporate the company provides customized services with the application of
multi-modal distribution systems integrated by Surface Transport and by Air Freight/Sea
Freight.

a)International destinations

 Provides affordable International courier service adhering to the stringent time schedules
and quality standards

 Provides international express service with a great degree of operational versatility and
professional Customer Care with the shipment status that can monitor on a continuous
basis through its web- based Track & Trace System.

b) Domestic destinations :

Express Service, Air Cargo, Surface Cargo, Logistic Solutions, Pick & Pack , Dawn To Dusk, Mass
Mail , Ad & Add ,Red Alert Service, Surfing Channel, Special Messenger Service

II. Supplementary services:

Some of the supplementary services provided are:

 Monthly billing facility for bulk volume customers.

 Offering (POD) Proof of Deliveries on your request.

 Transit Insurance facility for non-insured goods on request.

 Consignment status available on your mobile phone by SMS.

III. Benefits delivered to customers:

 Customized service packages to fit specific needs.

 Offering Desk pickups and Door deliveries at no extra cost.

 Well co-ordinate own fleet of transport system of vehicles, leased Rail Wagons, bus and
train On Travel Couriers, inter connecting all destinations. Hand-carrying valuable
documents without any delay.