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  • Rishikareddy: - Helsinki Istanbul Jakarta

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    A Venkata Nagarjuna
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    - Rishika Reddy is a ServiceNow System Admin Certified and Implementation Specialist with over 4 years of experience. - She has extensive experience working with Helsinki, Istanbul, and Jakarta versions of ServiceNow and developing and customizing incident, problem, and change management applications. - Her expertise includes incident management, change management, problem management, service catalog, knowledge management, user management, service level agreements, and reporting in ServiceNow.

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    - Rishika Reddy is a ServiceNow System Admin Certified and Implementation Specialist with over 4 years of experience. - She has extensive experience working with Helsinki, Istanbul, and Jakarta versions of ServiceNow and developing and customizing incident, problem, and change management applications. - Her expertise includes incident management, change management, problem management, service catalog, knowledge management, user management, service level agreements, and reporting in ServiceNow.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    8 views1 page

    Rishikareddy: - Helsinki Istanbul Jakarta

    Uploaded by

    A Venkata Nagarjuna
    - Rishika Reddy is a ServiceNow System Admin Certified and Implementation Specialist with over 4 years of experience. - She has extensive experience working with Helsinki, Istanbul, and Jakarta versions of ServiceNow and developing and customizing incident, problem, and change management applications. - Her expertise includes incident management, change management, problem management, service catalog, knowledge management, user management, service level agreements, and reporting in ServiceNow.

    Copyright:

    © All Rights Reserved
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    of 1

    RishikaReddy

    rishika.snow@gmail.com
    Cell:817-247-8181

    SUMMARY

    • ServiceNowSystemAdminCertifiedandImpiementationSpeci alistwith4+yearsofex
    perience.
    • ExtensivelyworkedwithHelsinki,IstanbulandJakartaversionsofServiceNow.
    • End-to-
    EndDevelopmentandCustomizatio nofIncident/ProblemandChangemanagementapplicationsp
    erITILproce ssesandpolicies.
    • ExperieneeindevelopingUserInterfaceWebbasedapplicationsusingJava,JavaScript,HTML
    andCSS.
    • Havehands-
    onexperienceworkingonServiceNowlncidentManagement,ProblemManagement,Chang
    eManagement,ServiceCatalogManagement,WorkflowsandCMSPortal.
    • HavegoodknowledgeonSystemUI,SystemProperties,SystemUpdateSets.
    • ExperieneeinmigratingthechangesacrossvariousenvironmentsinSe rviceNowusingU
    pdateSets.
    • Experieneeo ncreationofworkflowsforServiceCataIogitemsinService -Now .
    • Workedonconfiguring theBusinessRules,ClientScripts,UIPolicies,UIActions,SLAsinSe
    rviceNow.
    • ExperienceinLDAPConfigurationandConnectionManagement.
    • Strong skillsetintheServiceNowsuitedevelopmentincludingSOAP/RESTintegration,Webser
    vices,Workflow &SSO(Singlesign-on).
    • Experienceinconfigurationmanagementdatabase(CMDB,SystemCenterConfigurationMana
    ger.
    • Devel opedsolutionsusingJavaScript,WebServicesandotherwebtechnologiestointegrateSer
    viceNowwithinternal/externalsystemsandtools.
    • ExtensiveexperienceonintegratingServiceNowwith3rdpartytoolsandimplementationofSO
    APandRESTAPIcommunicationinandaroundServiceNow.
    • K nowledgeindesigningandimplementationofworkflowsusingServiceNowworkflow editor.
    • ExperieneeworkinginAgileandTest-DrivenDevelopmentenvironment.
    • ManagedimportsofClApplication/InfrastructuredatawithintheCMDB tablesinS
    erviceNow
    • Adaptivetoteamenvironmentandhavethecapabilityofcompletingcomplextasksinde
    pendently.
    • CapableofIearningquicklyanddeliveringsolutio ns asanindividualandaspartofateam.Self-
    motivatedTeamplayerwithexcellentinter perso nalandcommunicationskills.

    ITSMEXPERTISE

    • IncidentManagement
    • ChangeManagement
    • Problem Management
    • ServiceCatalog
    • Knowledge Management
    • UserManagement
    • ServiceLevelAgreements
    • Reporting

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