Professional Documents
Culture Documents
Vinod PDF
Vinod PDF
Technical Troubleshooting
System Upgrades &
End User Training
Optimization
Security, Backup & Recovery
Incident management
Expertise: Solutions
Virus Detection, Removal &
Technical & User
Prevention
Documentation
IT Infrastructure & Performance
Relationship Management
Tuning
Technical Summary
Professional Experience
Provided level 1 and 2 technical support for remote users. Ensured quick
resolution of user concerns and escalated more complicated issues to
helpdesk managers.
Cut incident callback rate by 12%; used technical, analytical and
communication skills to accurately identify user needs and provide effective
solutions.
Monitoring critical alerts on servers using HP operations Manager Web
console.
Managing Email filter(mimecast) and firewall(palo alto).
Administration of client applications like Mobile Iron, Oracle, RSA Secure ID,
WebEx,Skype,LANDesk and Mimecast,crashplan
Awarded “Star Employee” three times for delivering outstanding technical
support and customer service.
Providing support through phonecalls chats and email to the end users.
Maintaining and supporting all softwares and related applications.
Site support activities like Video conference setup, new hire setup, vendor
coordination
Working closely with infrastructure teams and applications teams to provide
Seamless customer support.
Creating process flow/data model documents using visio
Documenting the frequently occurring issues and updating the knowledge
base with the appropriate solution.
Education & Training