Philippine Women’s University

And it’s Affiliate Schools for Men and Women

Taft Avenue, Manila

School of Tourism Management

On-The-Job Training at

Philippine Airlines

PNB Financial Center, Diosdado Macapagal Blvd, 1300 Pasay City, Philippines

In Partial Fulfilment for the Degree of

Bachelor of Science in Tourism Management

Submitted By:

Teotico, Anne Marie Bethine B.

BSTM 4th Year

Submitted To:

Mr. Ernesto Malay

Practicum Coordinator

SY 2017 1st Trimester

Introduction

Philippine Airlines, Inc. (PAL) has been the dominant air carrier in the Philippines
since its creation in 1941. Operating both internationally and within the 7,100 islands
that make up the country, PAL has been something of a curiosity and scandal
among the world’s major airlines, for decades losing money while being traded
among the handful of wealthy families in control of the Philippine economy. After 14
years of ownership by the government of deposed President Ferdinand E. Marcos,
PAL was sold at the order of President Corazon Aquino in 1992 to a consortium of
companies under the leadership of the Soriano and Cojuangco (pronounced “koe-
HWAHNG-koe”) families. Because Aquino’s maiden name was Cojuangco, many
believed this “privatization” of PAL was not likely to break the pattern of corruption
and inefficiency that has marred the carrier’s history since 1941. But events in the
late 1990s would conspire to force significant changes in the airline.

Philippine Airlines (PAL), a trade name of PAL Holdings, Inc. (PSE: PAL), also
known historically (until 1970) as Philippine Air Lines, is the flag carrier of
the Philippines. Headquartered at the PNB Financial Center in Pasay City, the airline
was founded in 1941 and is the first and oldest commercial airline in Asia operating
under its original name. Out of its hubs at Ninoy Aquino International
Airport of Manila, Clark International Airport of Angeles and Mactan-Cebu
International Airport of Cebu, Philippine Airlines serves 31 destinations in the
Philippines and 41 overseas destinations in Southeast Asia, East Asia, Middle
East, Oceania, North America and Europe.

Formerly one of the largest Asian airlines, PAL was severely affected by the 1997
Asian financial crisis. In one of the Philippines' biggest corporate failures, PAL was
forced to downsize its international operations by completely cutting flights
to Europe and Middle East, cutting virtually all domestic flights except routes
operated from Manila, reducing the size of its fleet, and laying off thousands of
employees. The airline was placed under receivership in 1998, and gradually
restored operations to many destinations. After PAL's exit from receivership in 2007,
PAL embarked on a frequent revamp of management. However, PAL's vision to re-
establish itself as one of Asia's premier carriers, is still the matter of greatest
importance. Philippine Airlines operates a mixed fleet of Airbus and Boeingaircraft
with Airbus A320, Airbus A321, Airbus A330, Airbus A340, and Boeing 777-300ER.
I. Company Profile

PAL Holdings, Inc. is a holding company. The Company is engaged in purchasing,

subscribing, acquiring, holding, using, managing, developing, selling, assigning,
exchanging or disposing of real and personal property, including shares of stocks,
debentures, notes and other securities of any domestic or foreign corporation. It is
engaged in airline business. The Company, through Philippine Airlines, Inc. (PAL),
which is the Philippine national flag carrier, is engaged in air transport of passengers
and cargo within the Philippines and between the Philippines and various
international destinations. PAL flies to domestic jet routes and international and
regional points. PAL's route network covers approximately 30 points in the
Philippines and over 40 international destinations. PAL's international route network
covers approximately 40 cities in over 20 countries. PAL's domestic network,
including those operated by partner PAL Express, covers over 30 cities and towns in
the Philippines.

 Philippine Airlines also known as PAL, is the flag carrier and national airline of
the Philippines.
II. Mission and Vision

MISSION

 To meet the needs of the public for moving people, goods, and information,
and in particular for safe and reliable travel, transport, communications,
distribution, and related services (president's flights, transportation and cargo
services);
 To offer such services of reasonable competitive prices and the highest level
of quality consistent with such prices;
 To provide satisfying ti its employees;
 To provide adequate return to its stokholders; and
 To represent the best of the Philippines and the Filipino people to the world.

VISION

 To be the most preferred airline in Asia.

III. Facilities and Services

Services Offered

A. Before Flight

 Choice Seats
 Avian Flu
 Medical Equipment
 Medical cards
 Overbooking of flights
 Special Handling
 Special meals
 US visit 10 print policy

B. At the Airport

 Check-in
 Airport Lounges
 Baggage’s Assistance
 Connencting Flights
 Storage Services

C. During Flight

 Cabin Interior
 Cabin Amenities
 Entertainment
 Meals and beverages
 Duty Free sales
 Comfort and Safety
Facilities

PAL Learning Center

PAL Learning Center is noted for outstanding result of the quality of courses and
programs through the excellent service of our flight crews and ground personnel.
PAL Learning Center has opened its doors to individuals and companies who are in
need of airline related training.

Naia Centennial Terminal 2

Manila airport has 4 Terminals that operate almost as independent airports: NAIA
Terminal 1, Naia Terminal 2, NAIA Terminal 3 and NAIA Terminal 4.

Terminal 2 operates with domestic and international flights by Philippine Airlines, the
national flag carrier. Through the terminal, every year travel 9M passengers. The
building has 6 levels, all focused to the central one, known as Rotunda. The shape of
NAIA Terminal 2 is like a “V” with North and South sides. The Northern side operate
with international flights, the Southern side serves domestic flights.

Each wing has 2 levels:

- Ground Level - Arrivals
- Second Level: Departures, Check-in and Boarding areas.
It has 12 aerobridges that link directly Terminal 2 to the planes. There is a central
park that surrounds the NAIA Control Tower.

Airlines
NAIA Terminal-2 exclusively serves all Philippine Airlines flights:
- PAL Express
- Philippine Airlines
PAL Aviation School

Philippine Airlines Aviation School is one of the premier flight schools in the country.
Being the first flying school in Asia, it is backed by decades of vast training
experience in the realm of aviation.

PAL Aviation School is an Approved Training Organization of the Civil Aviation

Authority of the Philippines. It has a fleet of 10 Cessna 172 Skyhawk aircraft used for
flight training. The Cessna 172 Skyhawk is a four-seat, single-engine, high-wing
fixed-wing aircraft.

PAL Aviation School also has one Red Bird SD and FRASCA 142 synthetic flight
trainer used for the simulator training.

Our Mission

The Philippine Airlines Aviation School’s Mission is to: i. Support the Human
Resources Training and Development Sub Department and Flight Operations
Department objectives by providing qualified and highly proficient Flight Deck Crew.

ii. Support the corporate objective by making the services and facilities of the PAL
Aviation School available to customers.

iii. Ensure the development and the well being of the PAL Aviation School personnel
to enhance productivity.

Our Vision

i. The Philippine Airlines Aviation School’s Vision is to provide world class

pilot training utilizing the best flight training equipment and facilities
combined with highly

competent Flight Instructors and support staff, and to be known as one of

the best flight school in the world.
Weekly Report:

They assigned me in ISD Department( Information System Department)

December 27, 2017- December 29, 2017

On the 27th day of December it was my first day as an intern at Philippine Airlines, I
was a bit nervous because of the building that I was assigned to, it’s like an
abandoned warehouse where in the lights are very dim. But still that didn’t bothered
or stops me to continue my training. I was assigned to the ISD (information system
department) from the word ISD, its more of a computers just like what the I.T’s do
which is not really connected to my course When I had my first day, my supervisor
taught me how to install some standard applications, which was needed by the
employee’s to do their job. That was also the day where we visited different
departments. At first we were just 2 trainees in our department so we easily learned
the process. We finished the day doing our tasked then got home by 5PM, but our
supervisor told us that we can still do overtime.

The following day has been more exciting. Our supervisor was able to teach us
something new. Aside from installing, we were getting the IP Address of each
computer, then we fixed some tangled wires at the ticketing office. The next day we
had a yearend party, we visited the 5th floor again then some of the employee’s gave
us food which was very kind of them after that we also had our party in our
department where our supervisor ordered crispy pata, sisig, liempo etc. because
every Friday his car is coding so we he normally invites us to hang out. During this
day he also asked his former trainees to celebrate the yearend party.
January 3, 2018- January 5, 2018

This week we just did what we normally do roam around the building and then fixed
the laptop’s or desktops that are in the work order. One of this week we set up a
desktop that I think was more than 10 and at first I really didn’t know how to set up a
desktop but one of my co-trainees told me to do it so he was telling me what to do
and I learned from what he taught me and then I successfully set up 5 desktop.After
settinh it up we learned to install SITA one of their application, so we visited the
ticketing office. We were the one who did Mr. Charlie Yu’s presentation for a
meeting.

January 8, 2018- January 12, 2018

This week was supposed to be a normal week for me but things got changed on a
Monday afternoon because our work order was in the 8 th floor and it is where the
Office of the President is and the Office of the Chairman is. I saw Mr. Emilio C. Yu
(Special assistant to the Chairman and CEO) Mr. Yu was very kind. When I was
outside I introduced myself in English, then he asked me from what school am I at.
Told him my school then he told me to watch my supervisor’s work because he’s
afraid he might get virus on his laptop. So what my supervisor did is just upgraded
his windows and iTunes. After that he gave a small calendar to Sir Rolins, and in that
calendar was a cover of Erich Gonzales so she became our topic, we were laughing
then my supervisor and Mr. Yu were teasing each other. After we have settled the
problem at his office, we went to another department to fix the broken printer then we
were given two calendars, one is a desk calendar the the other is a wall calendar.
They were so nice especially my supervisor he gave me the two calendar and a
keychain. After that there another department that we visited the Customer
Experience, where in we delivered their new laptop’s and was able to connect them
through the internet it was a bit hard because it’s not one of the normal things that
we do. But I really appreciated what we did because we can also use that knowledge
at home.