Viewfinder of the Bhubaneswar city Bus service

Bhubaneswar
City Bus Service
Presentation on
Organization Framework for Dealing with Bus service and
Experiences and Challenges

By
Dream Team Shahara
Bhubaneswar

Shri Nishikant Mishra, Chairman, DTS

 Bhubaneswar at a glance

o Planned city
o Population -1 million
o 10.5% annual vehicular growth
Well planned land use means larger
commuting distances and presses for
the need for an efficient and cost-effective
public transport service.

The mode of conveyance: Pre-launching

of Bhubaneswar City Bus Service
o Auto-Rikshaws
• Unregulated Routes
• Unregulated with higher fares
• Non Commuter Friendly
• Strain on road traffic
• Union troubles

o Private Buses
• Unplanned, uncomfortable and unreliable service
 About Dream Team Shahara

• Formed on 16.04.10
• Joint venture of M/s Dream Team Services
and M/s Shahara Roadways

• Vision : To emerge as one of the best and

professional city bus service organization at
national level by providing a World Class yet Cost
Effective and sustainable city bus service .

Why DTS went into this assignment

• Bhubaneswar desperately needed an efficient,

cost-effective and sustainable public transport
service.
• We took it as our challenge to provide the city
with a world-class transport system.
• More and more passengers shall opt for buses
instead of their own vehicle everyday.
 The future that DTS dreams of
The city can be benefitted by
• Restricting traffic congestions to a great
extent
• Reducing Travel Time and hassles
• Reducing the pollution in the city
• Saving the fuel
• Extending safety to commuters

Beginning of a new Chapter in Urban

Transportation
o Inauguration of Bhubaneswar city bus service
10:10:10 on 10.10.10
o First major PPP project signed between
Bhubaneswar-Puri Transport Service Limited
(BPTSL) and Dream Team Shahara (DTS) under
Housing and Urban Development Department
of Govt. of Odisha
o With support from JNNURM
 A new journey begins…

Flagged off by the Hon’ble Chief Minister of Odisha

About BPTSL

o State’s first ever company formed to run

public transport on PPP mode under The
Department of H&UD
o The Mayor of Bhubaneswar Municipal
Corporation acts as the Chairman of BPTSL
 Board of BPTSL
Board consists of:
• Mayor of BMC
• Municipal Commissioner of BMC
• VC of Bhubaneswar Dev. Authority
• Commissioner of Police
• VC Puri-Konark Dev. Authority
• Chairman Puri Municipality
• Commissioner, State Transport Authority
• MD OSRTC
• Addl. Secretary H&UD

Organization Structure
BPTSL
CHAIRMAN

CEO

OSD (Operations)
 BPTSL Equity Holders

BMC : Bhubaneswar Municipal Corporation

BDA : Bhubaneswar Development Authority
OSRTC : Orissa State Road Transport Corporation
PKDA : Puri-Konark Development Authority

Features of PPP Model

o Payment of up front fee of Rs. 3.4 crores (20% of the cost of
buses) by the Private Operator
o DTS hires all manpower, maintains the bus as per the Annual
Maintenance Contract (AMC) with bus manufacturer, pays
the fees of AMC, registration, insurance, MV Tax, Route
Permit and Route Authorization.
o Revenue generated from Advertisements shared between
DTS and BPTSL
o DTS has the option to buy back the buses at depreciated
price after seven years.
 Facilities to be provided by BPTSL

• OD terminals for each route

• Bus Bays and stop signages at various
important locations in the city
• Main Bus depot/Terminals

Work is in progress

Organization Structure of DTS

CEO

Senior Manager Senior Manager

OSD
(Operations) (Maintenance)

Field HR
Administration
Operation
Finance
Manager
(Operations)
IT
Executive Depot
(Operations) Manager Store and
Purchase
Depot
Executive
Administration

Driver Conductor
 Route Details
SL.NO ROUTE ROUTE NAME DATE OF NO.OF TYPE OF BUS TOTAL NO.s OF
NO. OPENING BUSES KMs.COVERE STOPPGES
D
1. 207 NANDAN KANAN- 10.10.2010 10 TATA 21 31
AIRPORT
2. 306 KIIT-BALAKATI 06.12.2010 10 TATA 28 43
3. 405 DUMDUMA-V.S.S NAGAR 10.10.2010 12 SWARAZ MAZDA 21 33
4. 504 NAKHARA-NUAGAON 15.12.2010 08 SWARAZ MAZDA 27.5 35
5. 603 SAI TEMPLE-KALINGA VIHAR 15.12.2010 10 SWARAZ MAZDA 24.5 36
6. 333 LINGARAJ-GHATIKIA 18.01.2011 04 SWARAZ MAZDA 17 27
7. 801 KHURDA-MASTERCANTEEN 01.04.2011 10 SWARAZ MAZDA 31.5 36
8. 414 BIJUPATTANAIK PARK-AG 16.05.2011 10 TATA 35.5 46
SQUARE
9. 171 BARAMUNDA-PURI 22.06.2011 05 TATA 69 60

10. 324 BIDANASI TO MASTER 22.07.2011 10 SWARAJ MAZDA 43.5 26

CANTEEN
11. 315 GGP COLONY TO MAYFAIR 24.07.2011 05 SWARAJ MAZDA 19.5 36
12. 225 KIIT CAMPUS TOKALPANA 26.08.2011 06 TATA 15 26
13. 234 JATNI TO MASTER CANTEEN Opening 08 SWARAJ MAZDA 36 46
soon
14. 252 JAGATPUR TO BARAMUNDA Opening 10 TATA 40 48
soon

118 429 529

Spare 7
Total 125

One day at a glance

o 125 buses
o 14 routes
o 435 bus stoppages
o 430km network
o >50,000 passengers travel in a day
 Manpower status

Sl. No Designation No. of Personnel

1 Driver 130
2 Conductor 139
3 Manager Vigilance, TCI, Squad Driver 24
4 OM 5
5 DM 9
6 DE 2
7 OE 4
8 Other Field Staff (Wages) 8
9 HO Staff 21
10 Control Room Staff 5
11 Maintenance Dept. 3
Total 350
(as on 14.06.2012)

Monthly Ridership

(lacs)

10% Two-wheeler owners and 2-3% Four-wheeler owners have started using the bus.
Our Infrastructure
at a glance

DTS Head Office

Workshop

Depot
 Route Map

Initiatives by DTS

o GPS Tracking
o Electronic Ticketing
o Passes/SmartCards
o Driver/Conductor Incentive Program
o Training Workshops
o Field Staff Orientation
 GPS Tracking

o All buses being tracked

o Live tracking
o Speed Checks
o Route and Schedule Compliance
o Trip Monitoring
o Kilometer Monitoring
o Fuel Consumption Analysis

GPS Tracking

Tracking a trip on Route 405

Live tracking four buses on Route 333
 GPS Tracking

Fuel Graph

Speed Graph

GPS Tracking

Bus# OR-02-BH-7508
Route# 504

Time Tracking a bus as it reaches each

stop. (Graph plotted using GPS Raw Data)
 Electronic Ticketing

o All buses use ETMs

o Transparency and reliability for passengers
o Valuable data source
o Forms the basis of incentive program and
performance analysis

Ticketing Analysis
 Ticketing Analysis

Passes (Proposed)

o Daily Passes (Intracity/Intercity)

o DTS SmartCards(RFID)
o Offers and schemes
 Incentive Programs

o Performance based increment in salary

o Drivers and Conductors given proportionate
incentives on achieving daily or monthly
targets
o Over Duty Allowance (ODA)

Challenges

o Lack of workshop facility

o Parking spaces at route terminals
o Lack of bus stops and signages
o Harassment from autos and private bus operators
o Lack of interest and involvement from stakeholders
o Narrow road conditions
o Ticketless travel
 Lack of workshop facility
o No authorized workshop for Swaraj Mazda buses. The
non-authorized workshop, which is 15km from the
depot, has poorly trained personnel.

o For TATA buses, the two authorized workshop present in

the city face heavy load and even a minor repair takes 5-
6 days.

o The above problems can only be solved when the bus

service has its own workshop. Full govt. support is
needed in this regard.

Parking at route terminals

o No parking space available at the terminals of

most of the 14 routes.

o There is a central depot where even the shed

has been constructed by DTS.
 Lack of Bus Stop Signages

o Bus Stop signages are not present

o This means the exact location of the stop is
not known
o This causes a lot a difficulty to both boarding
and alighting passengers.
o The random halting hinders the adherence to
schedule.

Harassment by auto and private bus

o The introduction of Bus service is not welcomed by
the auto and private bus operators.
o The bus operations face disturbance and even
physical threats and damages to infrastructure and
personnel from their side.
o The govt. should be proactive in providing security
and maintaining law and order.
 Ticketless travel

o 15-20% passengers travel without ticket.

o Significant loss of revenue
o No law and order authority to catch the ticketless
passengers.

Our suggestions for future implementation of

JNNURM Schemes

o The Govt. of India must ensure that the MOU

is signed with private operators only after
completion of all infrastructural facilities by
the respective states.
o The Govt. of India must ensure that all
stakeholders in the respective SPV board of
concerned state must be made accountable to
provide the required support to the private
operator.
 Our suggestion to the
Ministry of Urban Development

An Exclusive Bus Corridor

– Saving of travel time

– Less accidents
– Less maintenance with less expenditure
– Low Cost travel and better bus service
– Eco-friendliness

Our suggestions for future implementation of

JNNURM Schemes

o Selection of proper quality of buses for JNNURM

Scheme
o Criteria of selection of bus should be based on
the requirement of the city
o Subsidy against MV tax insurance and concession
on quarterly reimbursement
o AMC charges to be decided on unilateral basis
o Providing Vehicle Tracking System
o Passenger information system
 DTS and EMBARQ

o Ticketing Data Analysis

o Optimization of Schedules
o Capacity Building

Thank you