Clause Requirements Example of how EQMS helps

4. Context of the organisation

You can use EQMS Risk Manager to identify, monitor and
review issues and risks relevant to your organisation's strategic
direction.

Identify, monitor, and

4.1 Understanding review external and
the organisation and internal issues that are
its context relevant to its purpose
and strategic direction.

Image: Example risks in EQMS

You can monitor and review interested parties' relevant requirements in
EQMS. For example, you can use EQMS Training Records
The organisation must Manager to assess training needs and any gaps in performance.
determine the relevant
requirements of
4.2 Understanding
relevant interested
the needs and
parties. It must then
expectations of
monitor and review the
interested parties
information about
these parties and their
requirements.

Image: Example training matrix in EQMS

You can store the scope of the quality management system in EQMS
Document Manager and communicate it to the whole organisation.
Versions can be easily controlled. You can use the audit trail to view all
changes that have been made.

The scope of the

quality management
4.3 Determine the system must be made
scope of the quality available and
management system maintained as
documented
information.

Image: Example Document Navigator Tree in EQMS

With EQMS, you can manage, monitor and evaluate all processes at
The organisation must the click of a button.
establish a process-
4.4 Quality based quality
Learn more about a process-based quality management system
management system management system.
here.
and its processes
Once in place, the
QMS needs to be You can view performance-related indicators either through the EQMS
KPI Dashboard or via customised reports.
 maintained and
continually improved.

5. Leadership
EQMS ensures leadership can easily take a "hands on" approach.

Learn how Sodexo's leadership communicates policies with

EQMS here.
Leadership must
ensure that their quality The EQMS KPI Dashboard ensures there is one single source of truth
policy and objectives for all activity across the organisation, enabling the leadership team to
are consistent with the get more visibility, promote awareness, and know how the business is
strategic direction of performing.
the organisation.
5.1 Leadership and
commitment Leadership must
promote awareness
and adoption of the
process approach and
risk-based thinking.

Image: Example KPI Dashboard in EQMS

EQMS makes it easy for top management to implement and
systematically maintain the quality policy and ensure it is applied
throughout the organisation. For example, EQMS Document
Top management must Managerensures all employees have read and acknowledged the
establish a quality required documents.
policy that is
5.2 Policy appropriate to the
purpose and strategic
direction of the
organisation.

Image: Example
document acknowledge in EQMS
EQMS has customisable workflows built into its framework to ensure
that necessary responsibility and authorities are completed within
Top management required timeframes.
needs to ensure the
necessary
responsibilities and
5.3 Organisational
authorities are
roles, responsibilities
assigned to the roles
and authorities
within the organisation
designated to carry out
quality-related
objectives.

Image: Example workflow

6. Planning
 EQMS Risk Manager allows you to employ ISO 31000, COSO, SOX,
Basel, AS/NZS 4360 or your own unique control framework to identify,
quantify, and prioritise risks and opportunities.

The organisation must

6.1 Actions to determine the risks and
address risks and opportunities that need
opportunities to be addressed for its
given context.

Image: Example risk categories in EQMS Risk Manager

The organisation must
set quality objectives EQMS allows you to set quality objectives and monitor your progress in
6.2 Quality objectives
for relevant functions, achieving those objectives.
and planning to
levels and processes
achieve them
within its quality See KPIs with EQMS.
management system.
With EQMS Change Manager, you can manage any changes to your
quality management system through a workflow. This allows you to
assess whether the integrity of your quality management system could
be compromised.

When the organisation

determines there is a
need to change the
6.3 Planning quality management
changes system, the change
must be carried out in
a planned and
systematic manner.

Image: Example changes paths in EQMS

7. Support
The organisation must
determine and provide EQMS Document Manager allows you to document all the resources
all the resources needed for a management system, including people, infrastructure, the
7.1 Resources needed to establish, environment for the operation of processes, monitoring and measuring
implement, maintain, resources, and organisational knowledge.
and improve the quality
management system.
 Image: Plan resource
requirements in EQMS
EQMS Training Records Manager allows you to identify competency
issues with quick and easy overviews or drill-down records.

The organisation must

determine the
competency
7.2 Competence
requirements for those
people performing
work under its control.

Image: Run 100s of different custom reports about training records in

EQMS
EQMS makes it easy to ensure that anyone who is working under the
organisation's control is aware of the implications of not conforming to
the quality management system.

For example, a new employee can be sent the quality policy and the
objectives. They can then acknowledge that they have read and
understood the implications of not conforming to the quality
The organisation must
management system.
ensure that all people
doing work under its
control are aware of
7.3 Awareness the quality policy and
objectives, and how
they are contributing to
the effectiveness of the
QMS.

Image: How to acknowledge quality policy in EQMS

The organisation must
determine the quality EQMS makes it easy to communicate quickly and effectively with
7.4 Communication
management system- stakeholders. You can send emails and push notifications to staff when
related matters on
 which it wishes to you need to communicate quality management system-related matters,
communicate. or staff can view activity on their 'To Do' list.

Image: To do list
in EQMS
EQMS makes it easy to control documented information to ensure it is
available where and when needed, and that it is suitable for use. All
documented information is controlled within EQMS, with unique
identifiers, authors, reference numbers etc.

The organisation must

document information
required for ISO
7.5 Documented
9001:2015 and for the
information
effective operation of
its quality management
system.

Image: Documented information follows a best practice approach in

EQMS
8. Operation
EQMS makes it easy to plan, implement and control processes.

The organisation must

plan, implement and
8.1 Operational control processes to
planning and control meet the requirements
for delivering products
and services.

Image: View all activity related to a process on one screen.

 Organisations must be
able to determine and
review requirements EQMS Issues Manager makes it easy to log and manage customer
8.2 Requirements for
for products and feedback. Any user can raise an issue, meaning your organisation
products and
services, and always has an up-to-date, real-time overview of any issues relating to
services
document customer customer communication.
communication and
feedback.
Organisations must EQMS allows you to apply controls to your design and development
8.3 Design and process. For example, you can annotate and control even complex
establish, implement
development of
and maintain a design CAD drawings, and view all changes through the audit trail.
products and
and development
services
process.
EQMS provides a framework to monitor external providers'
performance and have the results of that monitoring, any further re-
evaluation, and any necessary actions as documented information.

The organisation must

8.4. Control of ensure that processes,
externally provided products or
processes, products servicesprovided
and services externallymeet
requirements.

EQMS ensures monitoring and measuring activities will be carried out

The organisation must at appropriate points. It allows you to verify that processes are being
control the way in controlled and that outputs, products, and services are meeting their
8.5 Production and acceptance criteria.
which they produce
service provision
their products and
services. The integrated EQMS modules make it easy to understand control
changes.
The organisation must
carry out
predetermined
arrangements at By using EQMS to plan, manage and control workflows, it becomes
8.6 Release of appropriate stages of easy to retain documented information.EQMS Audit and Inspection
products and services the production / service Manager makes internal audits quick and easy, and allows you to
delivery in order to reschedule audits as frequently as you need.
verify that products and
services meet all
requirements.
The organisation must EQMS Issues Manager ensures that any changes are managed and
identify any outputs controlled before they are released to customers. You can use the
that do not conform to EQMS workflows to predefine who will decide what action is taken.
its intended
requirements and
8.7 Control of
establish and
nonconforming
implement controls to
ourtputs
ensure that these non-
conforming outputs are
neither delivered to the
customer nor used
unintentionally.
 Image: EQMS Issues Manager allows changes to be easily managed
9. Performance evaluation
EQMS brings all information together to provide an extensive range of
The organisation must custom reports, making it easy for you to adapt your quality
determine what it management system to your changing requirements (for example, you
9.1 General
needs to monitor and can measure customer satisfaction through the number of complaints,
measure. or the time taken to respond to issues). EQMS gives you many options
to analyse, evaluate and manipulate the data.
EQMS Audit and Inspection Manager makes it easy to schedule,
plan and manage audits. Any non-conformities or issues raised can
then trigger a workflow.

The integrated modules make it easy to manage audits from the

planning phase.

The organisation must

9.2 Internal audit carry out internal audits
at planned intervals.

Image: The iEQMS Audit Manager app allows audits on-the-go without
duplicating any effort.
Top management must
carry out reviews at EQMS Audit and Inspection Manager has predefined checklists and
planned intervals to audits, making it easy for you to determine the effectiveness of your
9.3 Management
ensure the quality quality management system.
review
management system
continues to be
suitable and effective.
 Image: Use visual reports to quickly review your QMS
10. Improvement
EQMS ensures risk-based thinking is embedded in all processes.
Permissions controls in EQMS Document Manager protect the
security of your information without harming your business's
performance. You can commit to ongoing improvement by using EQMS
Audit Manager to schedule and carry out internal and supplier audits.

Organisations must
actively seek and take
opportunities to
improve so they can
10.1 General
better meet customers'
requirements and
generate greater
customer satisfaction.

Image: EQMS Audit Manager lets you schedule repeated audits with
ease
The organisation must You can use EQMS Document Manager to document processes for
10.2 Non-conformity set out how it acts following non-conformities. Also, EQMS Issues Manager has
and corrective action when a non-conformity customisable and automated trigger workflows to ensure clear
occurs. corrective action is taken.
The organisation must
use the outputs from
analysis and evaluation
and from management EQMS's KPI reporting enables management to view real-time reports
10.3 Continual reviews to determine with a range of custom widgets. Continuous monitoring of activity within
improvement areas of EQMS and its reports allows you to commit to ongoing improvement
underperformance and with regular performance reviews.
to identify any
opportunities for
improvement.