DIFFERENCE BETWEEN MARKETING AND SELLING MARKET AND MARKETING RESEARCH MACRO ENVIRONMENTAL FACTORS – PEST ANALYSIS/SWOT ANALYSIS/PORTER’S FIVE FORCE MODEL CONSUMER BUYING BEHAVIOUR o CONSUMER BUYING PROCESS o TYPES OF CONSUMER BUYING BEHAVIOUR o FACTORS INFLUENCING CONSUMER BEHAVIOUR STP FORMULAE – SEGEMENTATION TARGETING & POSITIONING MARKETING MIX o PRODUCT - BRANDING, PRODUCT LIFE CYCLE & NEW PRODUCT DEVELOPMENT o PRICE – PRICING STRATEGIES, FACTORS AFFECTING PRICING o PLACE – LEVELS OF DISTRIBUTION CHANNEL, FACTORS INFLUENCING DISTRIBUTION CHANNEL o PROMOTION – PROMOTION TOOLS – ADVERTISING, PUBLICITY, SALES PROMOTION, PERSONAL SELLING, PUBLIC RELATIONS