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    Questionnaire: Q7. What Are The Features You Look For in A Product Before Making Purchase Decision? Give

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    sunil rout
    This document contains a 10 question questionnaire about telecom services. The questions ask the respondent to select from multiple choice answers regarding which companies provide the best service, which company they currently use, how long they have been a customer, what features they consider when choosing a provider, and their satisfaction with various aspects of service quality from their current provider. The final two questions ask the respondent to rate their satisfaction with different services and promotional activities on scales.

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    Questionnaire: Q7. What Are The Features You Look For in A Product Before Making Purchase Decision? Give

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    sunil rout
    17 views2 pages
    This document contains a 10 question questionnaire about telecom services. The questions ask the respondent to select from multiple choice answers regarding which companies provide the best service, which company they currently use, how long they have been a customer, what features they consider when choosing a provider, and their satisfaction with various aspects of service quality from their current provider. The final two questions ask the respondent to rate their satisfaction with different services and promotional activities on scales.

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    marketing questionnaire

    Original Title

    Questionnaire

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    This document contains a 10 question questionnaire about telecom services. The questions ask the respondent to select from multiple choice answers regarding which companies provide the best service, which company they currently use, how long they have been a customer, what features they consider when choosing a provider, and their satisfaction with various aspects of service quality from their current provider. The final two questions ask the respondent to rate their satisfaction with different services and promotional activities on scales.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    17 views2 pages

    Questionnaire: Q7. What Are The Features You Look For in A Product Before Making Purchase Decision? Give

    Uploaded by

    sunil rout
    This document contains a 10 question questionnaire about telecom services. The questions ask the respondent to select from multiple choice answers regarding which companies provide the best service, which company they currently use, how long they have been a customer, what features they consider when choosing a provider, and their satisfaction with various aspects of service quality from their current provider. The final two questions ask the respondent to rate their satisfaction with different services and promotional activities on scales.

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    of 2

    QUESTIONNAIRE

    Q1. Name those companies which provide better telecom services now-a-days?

    a. Airtel
    b. Vodafone
    c. Reliance
    d. BSNL

    Q2. Which mobile company services you are using now a days?

    a. Airtel
    b. Vodafone
    c. Reliance
    d. BSNL

    Q3. Among them, which Brand you, prefer most?

    a. Airtel
    b. Vodafone
    c. Reliance
    d. BSNL

    Q4. How long you have been using this Product?

    a. 0-2 years
    b. 2-5 years
    c. 5-10 years
    d. More than 10 years

    Q5. Are you using other product instead of Airtel?

    a. Yes
    b. No

    Q6. Do you collect any information search before making purchase?

    a. Yes
    b. No

    Q7. What are the features you look for in a product before making purchase decision? Give
    preferences (1-Highest, 6- least)

    a. Brand credibility
    b. Price and Discount
    c. After sales services and parts, network
    d. Value for money
    e. Vehicle performance
    f. Add on features or ergonomics of design

    Q8. How is the service quality after purchase?

    a. Excellent
    b. Good
    c. Satisfactory
    d. Bad

    Q9. Are you aware of various promotional activities being run by Airtel, if yes then how?
    Are you satisfied with these promotional activities?

    Very what satisfied Somewhat satisfied Not satisfied


    Customer Care
    By Ad films
    By Camp
    24hrs call center
    services

    Q10. Rate the following services on the basis of your satisfaction.

    Services Excellent Very Good Fairly good Average Poor

    Network

    SMS rates

    New schemes and offers

    Customer Care

    Recharge outlets

    Call Rates

    Value Added Services

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