Industries

we cater to . . . Support Desk System

Professional. Reliable. Experienced.

Quest Informatics Private Limited
#960, II Main, IV Block,Rajajinagar, Bangalore - 560010, Karnataka, India.
Email : sales@questinformatics.com
Telephone : +91 - 80 -65791453/ 23206669/ 65961735
TeleFax : +91 - 80-2320 6670

www.questinformatics.com Professional. Reliable. Experienced.

World class aftermarket products and services
World class aftermarket products and services

Industry pain areas Benefits

• Comprehensive After Market Support Management. • Maximize customer satisfaction.

Builds quick
• Assigning customer calls across departments in multiple and respond • Comprehensive support management.
locations. agile • Minimizes variation across response lead time.
organization
• Managing Multiple Branches. • Automate resolution process.
• Escalation of complaints based on complexity & criticality. • Provides centralized supervision of enterprise
• Customer & Product Data Management. support activity.
Deepens
• Monitoring SLA, Response time, Resolution time on each customer • Improves coordination of all stakeholders.
customer basis. engagement • Real-time tracking of customer support.
• Generating customized reports on ad hoc basis. • Improves resource utilization.
• Identifying repeated and related complaints across various • Ef iciently manage entire support network.
department & product line. Streamlines
• Knowledge Management. service
offering

What SUPPORT DESK does? Other offerings

Support Desk System is an integrated system that has distinctive features Other products available: Services
which facilitate you to manage customer grievances and provide • Remanufacturing Management System • Engineering Services
customer delight. This system acts as a single point of contact for users to • Field Service Management System
gain assistance in troubleshooting issues. It enables to identify hitch in • After Market ERP
product support system and gives immense scope for improvement, • Float Management System
thereby helping to effectively improve communication, coordination and • Rental and Re-marketing System
management of all stakeholders.
• Warranty Management System
• CSA (Customer Service Agreement)
• CRM (Customer Relationship Management)
• Vendor Management

www.questinformatics.com