U S E R G U I D E

SAFETY WARNING This symbol indicates that caution is required

when operating the product.
& INSTRUCTIONS
PLEASE READ AND SAVE THESE INSTRUCTIONS. D
not play with this product. o not use this product:
Safety Warnings and Instructions included in this - Where the use of electronic devices is prohibited.
user guide cannot cover all possible conditions and - On or near heat sources i.e. radiators or fires. - If
C
situations that could occur. aution and care must it is damaged, tampered or broken. - If it has been
be exercised when using or maintaining any personal exposed to excessive heat or moisture. - If its
A
electronic product. lways use this product in batteries appear to be leaking.
accordance with the manufacturer’s instructions.
T his product contains no user-serviceable parts. ATTENTION
D o not attempt to open, service or repair any
component of this product or to replace any of the The IQOS ™
system works exclusively with HEETS™
components or batteries - doing so may result in N
HEATSTICKS™ . ever use the Holder with a
N
personal injury. ever switch ON this product in N
cigarette. ever light a HEATSTICKS with a match,
places where flammable materials, liquids and gases D
lighter or any other flame source. o not remove
T
are present. his product must only be charged at S
HEATSTICKS while in use. tore in a clean, dry,
O
Safety Extra Low Voltage. nly charge this product cool place.
indoors using the manufacturer approved AC Power
Adaptor – refer to ‘Technical Data’ section for
D
details. o not touch this product if it becomes wet
D
or immersed in any liquid. o not drop this product
N
or subject it to strong shock. ever attempt to
touch the Holder Heater Blade, this may cause
personal injury or damage to the Holder Heater
U
Blade. nless they have been given supervision or
instruction to use the product in a proper way, this
product must not be used by persons with reduced
K
physical, sensory or mental capabilities. eep away
from children at all times and ensure that they do

2 3
HOLDER POCKET CHARGER

Cap

Holder
Battery
Status

Heater 100%
Blade
1

Heating Pocket
Button Charger
Battery
Status

25%
2
Holder
Heater 3
Blade
Cleaning
Status
Charging
Contacts 4

Pocket Charger Lights Display Logic

1 Lid Opening Button 4 Charging Port
(Use the provided cable
and AC Power Adaptor.
2 Holder Heater Blade A full charge can recharge
Cleaning Button the Holder at least 20
times.)
3 Power Button
(To switch ON / OFF)
- Blinking green light(s) indicates it is charging.
- Solid green light(s) indicates it is charged.
- No light(s) indicates it is on a stand-by, or
switched OFF mode.
- Orange / red light(s) indicates it is malfunctioning,
or defective.

4 5
G E T S TA R T E D

1 CHARGE 2 INSERT
Insert the Holder into Press the Pocket Insert the HEATSTICKS into the Holder up
the Pocket Charger Charger Power Button to the printed line as shown below.
as shown below. to switch ON IQOS.

1 2 1 2
Press for
3 seconds

The Holder is charged and Never twist the HEATSTICKS,

ready for use, remove it as you could break the Holder
from the Pocket Charger. Heater Blade.

3 3
Solid
Green

Heater
Blade

6 7
G E T S TA R T E D

3 HEAT
Press and hold the
Heating Button until
the light flashes green.
4 REMOVE
When the light turns
To remove a HEATSTICKS from the Holder, first
solid green you can
slide the cap as shown below and then remove.
consume a HEATSTICKS
for 6 minutes or 14 puffs, It is normal to notice some discoloration of the
whichever comes first. HEATSTICKS after use.
Dispose as normal household waste.

1 2 1 2

HEAT-
STICKS
is designed
for one time
use only.
When the light turns solid After every HEATSTICKS
orange you have reached consumption, place the
the last 30 seconds or Holder back in the Pocket
last 2 puffs, after which Charger. It takes up to 5
it will automatically switch minutes to charge it.
off.

3 3

8 9
H OLDE R MA I NT E NA N C E
1 PREPARE
For optimal performance and a consistent
taste, we recommend that you clean the
Holder after every 20 HEATSTICKS.
2 CLEAN
You can either use the IQOS Cleaner, or
the IQOS Cleaning Stick, or one after
the other to clean the Holder.
Cleaning the Holder in 4 steps with the
IQOS Cleaner.
1 2

Always remove the Cap before cleaning as

shown below.

1
Make sure the Holder
is switched OFF before
3 4
cleaning it. Avoid
contact of any IQOS
cleaning accessories
(IQOS Cleaner, IQOS
Cleaning Sticks) with
any source of ignition,
eyes and skin. Cleaning the Holder in 4 steps with the
Dispose as normal IQOS Cleaning Stick.
household waste.
1 2
To open the IQOS Cleaner, unclip the "Heater Brush
from the Cap Brush" (1) and remove the "Pin" (2).

1 2
3 4

To avoid breaking the Heater Blade employ a gen-

tle circular motion when using the Cleaning Stick.
10 11
TRO U B L E S H O OT I N G

The Holder Cap does not close/clip Two lights are blinking red on the
1 properly. 4 Pocket Charger.
Check alignment between the Cap and Heating
Please perform a reset of
button, if the problem persists, clean the Holder as
the IQOS device, to do so
shown on previous page.
please go to troubleshooting
1 2 #5.
If the problem remains,
please contact customer
care.

5 How to do a reset of the IQOS.

2 The Pocket Charger Lid does not close. a. Place the Holder in the
Pocket Charger and check
a. Check if the Cap closes properly. If not, that both are charged.
please go to troubleshooting #1. b. Press and hold
b. The Pocket Charger Lid Opening Button may simultaneously the Holder
be broken. Please contact customer care for Heater Blade Cleaning and
replacement. Power Buttons until all lights
briefly blink.
I cannot insert the HEATSTICKS into
3 the Holder.
If the problem remains, please
contact customer care.
A tobacco portion from a previous HEATSTICKS is
stuck in the Cap, use the pin from the IQOS Cleaner One light remains orange on the Pocket
or a paper clip, then push the tobacco out as shown 6 Charger and disappears after a while.
below. To avoid this from happening again, see
page 9, step #4. This light informs you that
the Pocket Charger will
1 2 3 shortly perform an automatic
Heater Blade Cleaning.

12 13
TRO U B L E S H O OT I N G
CUSTOMER CARE & AFTER
7 The light is red on my Holder. SALES SERVICE.
a. This could indicate that the Toll free number: 0800 304 4033
Holder is not fully charged.
Place the Holder in the
Pocket Charger and wait until Website: www.iqos.ca
it is fully charged. It takes up
to 5 minutes to charge. Smartphone & Tablet App: from the App Store
b. Check that the Pocket
Charger is switched ON and is and Google Play.
charged enough.
c. If none of the above, perform a reset of the
system, to do so please go to troubleshooting #5.
If the problem remains, please contact customer care.

The IQOS does not work properly in

8 extreme temperatures.
If your IQOS device is exposed to extreme
temperatures for a certain period of time, it might
stop working until it is back within normal ambient
temperatures. In the case of extreme temperatures
try to keep it in your inside pocket to protect it.

9 The HEATSTICKS duration is too short?

a. If you puff rapidly, the duration will be shorter as
the Holder firmware is designed for 6 minutes or 14
puffs, whichever comes first. Try to pace yourself
between puffs.
b. When you activate the Holder, wait for the solid
green light before using it, you can then enjoy a
HEATSTICKS for 6 minutes or 14 puffs, whichever
comes first.
c. It might be time to replace your Holder as the
battery may have reached its end of lifecycle.

14 15
 I N FO R M AT I O N FO R Instructions for the safe removal of batteries from
DISPOSING the Pocket Charger (A1502)
by designated recycler only at at the end of the
O F T H E I Q O S DE V I C E product's life. Batteries shall not be removed by the
end-user.
Step 1: Open Pocket Charger and remove the Holder.
This symbol on the device or on its packaging Step 2: Insert small tool into left top side of Pocket
indicates that this product and its individual parts Charger cover, unclip and remove. Step 3: Disconnect
(including batteries) must not be disposed of with red battery connector from PCB. Step 4: Unscrew
your other 2 x PCB securing screws and remove chassis. Step
house-hold waste. Instead, it is your responsibility to 5: Remove battery and dispose according to local
dispose of your waste equipment by handing it over regulations. End.
to a designated collection point for the recycling of
waste electrical and electronic equipment. Amongst
others, waste batteries can be returned free T E C H N I C A L D ATA
of charge at the point of sale.
The separate collection and recycling of your waste Holder - Model: A1402 Pocket Charger - Model: A1502
Battery type: Li-ion rechargeable Battery type: Li-ion rechargeable battery
equipment: (including batteries) at the time of battery
Nominal capacity (mAh): 2900
disposal will help to conserve natural resources Nominal capacity (mAh): 120
Input: 5V 2A
and ensure that it is recycled in an environmentally Rated voltage: 3.7V 1A
Made in Malaysia.
Made in Malaysia.
friendly manner. Disposing waste equipment as
unsorted municipal waste (e.g. by waste incineration
AC Power Adaptor USB Cable
or land-filling) can have negative effects on the
Model: S21A20 Made in China.
environment and human health.
Input: 100V-240V~ 50/60HZ 0.3A
For more information about where you can drop off Output: 5V 2A
your waste equipment for recycling, please contact Made in China.
your local city office, your local household waste Rothmans, Benson & Hedges Inc., 1500 Don Mills Road, Toronto, ON,
disposal service or the location where you purchased M3B 3L1
the device.
The local importer of the device will provide for the
financing of the treatment and recycling of waste
equipment in accordance with local requirements.

16 17
ATTENTION: This product must not be sold
to minors.

IQOS™, HEETS™ and HEATSTICKS™ are registered trademarks

of Rothmans, Benson & Hedges Inc. and are imported by
Rothmans, Benson & Hedges Inc.

™ and © 2016 Copyright.