What is required of me?

We require that every customer submit the Spectrum Contract Buyout form as
well as the last bill from the previous provider, which clearly shows the Early
Termination Fee.
 You must install and actively maintain triple play through
redemption process. If triple play is not available, all available
services in the area must be active.

 The redemption process is defined as the period of time:

o From - When Customer sends in required documentation.

o To - When Customer Receives Check.
 Please make sure to have your name and address on the previous
provider's bill.

 You cannot have had Video service within the last 30 days.

 Bank statements are not eligible.

 Your account must be current for the Contract Buyout to be

completed.

 Some providers first send a notice stating your debit/credit card will
be charged on a specific date, we cannot accept this. On your next
bill, will receive your itemized Early Termination Charges. Some
providers may take up to 30 days after sending that notice.

Where can I find my previous provider's early

termination fee for submission?
You will find the early termination fee (ETF) listed among the charges on your
bill. When submitting your form and previous providers’ bill, please ensure that
the Early Termination Fee/Cancellation Fee is clearly listed to indicate the
amount that was charged by your previous provider. Bills without the
ETF/Cancellation Fee clearly shown will not be accepted.

There are no ETF Charges on my final bill. What

can I do?
Depending on the provider, ETF Charges may be on the bill before your final
statement or on a bill that arrives after your final statement for your services. If
you do not see those charges on your bills, please ask your previous provider to
send it to you.

When can I expect to receive my check?

When you submit your information to the Contract Buyout Team, your
information goes through a verification process, which can take up to 5-7
business days. After approval, your check will arrive within 10 business days.

Can the check be mailed to my previous provider?

No. The Contract Buyout Check will be sent to the person whose name is on the
account.

Can Spectrum directly deposit the funds into my

account?
No. The Contract Buyout Check will be sent to the person whose name is on the
account.

My previous provider charged me more than

$500.00 to disconnect my account with them; will
Spectrum cover that entire amount?
The Spectrum Contract Buyout program covers your early termination fees of up
to $500. Some providers might charge more than that to disconnect your account.
In such a case, Spectrum will cover up to $500.00.

Are wireless providers/subscription TV services

covered under the Contract Buyout Program?
No. Wireless providers/subscription TV services of any kind are not eligible for
Contract Buyout. The Contract Buyout program reimburses customers who
previously subscribed to comparable levels of services. Cell phones, mobile
hotspots, jetpacks and subscription TV packages such as Hulu, Netflix and
Amazon video are ineligible.

Are taxes and additional fees covered under the

Contract Buyout Program?
Spectrum only reimburses the Early Termination Fee. Spectrum does not
reimburse any additional taxes, service fees, return equipment fees, or other
charges.

Will I be eligible for Contract Buyout if I have

more than one provider, for i.e. video service with
Direct TV and Internet with AT&T UVerse?
Yes, you can have multiple providers understanding that the combination of both
cannot exceed $500. You must follow all of the eligibility rules including
providing a copy of the bill from each provider with the Early Termination Fees
clearly displayed.

Do I qualify for the Contract Buyout offer more

than once?
No; customers are only eligible to receive one Contract Buyout redemption
during the life of the account.

I completed my contract and therefore do not

have an Early Termination fee. What can I do?
Unfortunately, we can only reimburse Early Termination fees. We will not
reimburse final charges upon canceling your previous provider’s service.
 1.) Residential Script-At the Door or on the Phone...

RESIDENTIAL SCRIPT spectrum

Sorry to bother you this is __________________(Your First Name) with SPECTRUM.

We are just calling you today to let you know we will be doing some installs in
your neighborhood in the next couple of days so you might see our guys hanging
off the roofs….don’t be alarmed........ Also We are also seeing a lot of people
making a switch over to Directv saving them lots of $$$….

 Who is your current TV Provider?

 How many TV’s is that for? (Dish and DirecTV all need and work on a per
TV-have Price Sheet in front of you )- (Once you have # of TV’s give them
the price with the Top 120 or 200 package.)

 How much is your current bill?

 After finding out how much they are paying find out how much we are
saving them—“ Mrs. Johnson you are paying $60.00 with
Mediacom/Dish and we are at $35.00 saving you $300.00 a year-you
work hard for your money—we can install you Tuesday or Wednesday
this week what is best for you?”—Ask this question at least 3 times…..
ABC—Always Be Closing!

 Any HD TV’s?-We offer FREE HD with auto Bill pay—200 HD Channels-Your

price sheet tells you how many HD Receivers they get for free.

 Do you have a DVR??- If not we are giving them one for FREE…”It will
change the way you watch TV” Pause Live TV-,etc, etc…Rewind and Fast
 Forward TV-Record one thing and watch another…It will change the way
you watch TV!!!!

Make sure customer knows that that Installation is free up to six TV’s-All
Equipment is Free, HBO and Showtime is FREE for 3 Months. HD is always FREE
with auto bill pay.

Installation is not free