The 15 Most Important Questions to Ask

When Evaluating MES Vendors

Challenge MES vendors for answers to the following 15 questions to find a

provider with longevity, a focus on support and pricing that fits your
budget.
What distinguishes your services from your competition?

What constitutes a successful deployment to you?

What are the common pitfalls you’ve experienced implementing a system,
and how can we avoid them?
How many new clients have you won business with in the past year? Have
you lost clients this year? If so, why?
What exactly do your support services include?
How does your company measure customer satisfaction and what steps do
you take to address unsatisfied customers?
How do you keep employees up-to-date on new manufacturing technology?
What processes do you have in place to keep the system updated after
deployment?
How did the last major update to the system benefit users?
What training, documents or knowledge sources can you provide to help us
train new hires?
How long past deployment should we expect your team to be directly
involved with us?
What happens when the project is completed?
Do you provide IoT devices or sensors for legacy plant equipment? How do
those impact the pricing?
Do you have plans to make changes to your pricing model? How often have
you increased pricing?
Can you offer enterprise pricing instead of user-based pricing?