Kodak Diagnostic o 29003000

{Diagnostics}{Production}{KodakServiceSupport}{Internal}
Publication No. DG8679-1

11JUL16
Supersedes
10DEC13
DIAGNOSTICS
for the
Kodak i2900 / i3000 / i3250 / i3300 /
i3400 / i3450 / i3500 SERIES SCANNERS
Service Codes: 8679 / 8678 / 1647 / 3037 /
8677 / 1648 / 3215
Important
Qualified service personnel must repair this equipment.
B189_1501AC
PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the
subject matter gained by Kodak Alaris prior to publication. Nothing contained herein shall be
construed as conferring by implication, estoppel, or otherwise, any license under any patent,
trade secret, trademark or any existing copyright, except as specified herein.
Kodak Alaris reserves the right to change this information without notice, and makes no
warranty, express or implied, with respect to this information. Kodak Alaris shall not be liable for
any loss or damage, including consequential or special damages, resulting from any use of this
information, even if loss or damage is caused by negligence or other fault by Kodak Alaris.
This equipment includes parts and assemblies sensitive to damage from electrostatic
discharge. Use caution to prevent damage during all service procedures.
Table of Contents
Description Page
Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Starting the SCANNER VALIDATION TOOL (SVT). . . . . . . . . . . . . . . . . . . . . . . . . . 4
Diagnostic Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
“General” Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Doing the Equipment Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
“Component” Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
“Debug” Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
“Logs” Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
OCP BUTTONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PROGRESS BAR - Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Seven-Segment Display Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Error Code Data Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Paper Jam Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
SENSOR Errors (Error 12) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
IDP Error (Error 13) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
PRINTER Errors (Errors 15, 135, and 200) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Buffer Errors (Error 33). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Multifeed Errors (Errors 50, 51, 52, 53, and 54). . . . . . . . . . . . . . . . . . . . . . . . . 16
UDDS Errors (Error 61) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
USB Errors (Errors 201, 203, and 204) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Capture Errors (Error 205) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Error Codes 1 - 99 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2 “Current date and time” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4 “Problem with hardware FIFOs” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
5 “Jam in transport” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
6 “Internal firmware error”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
7 “Firmware task has timed-out” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
9 “Scanner failed initialization” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
10 “FPGA Error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
11 “Error with SPI Communications” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
12 “Error in sensor reporting to firmware” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
13 “Generic UCDS Error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
14 “UCDS Communication Error”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
15 “Generic Printer Error”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
16 “Flatbed could not find home sensor” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
18 “Device Manager DLL rcvd a bad status from firmware”. . . . . . . . . . . . . . . . 20
30 “Scanner Test Succeeded” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2 11JUL16 – DG8679-1
31 “Scanner Test Failed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
33 “Image buffer problem” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
40 “Crop region totally off page” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
50 “Multi feed was detected and transport stopped.” . . . . . . . . . . . . . . . . . . . . . 21
51 “Multi feed clear” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
52 “Multi Feed detected”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
53 “Multi Feed Clear Pause”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
54 “Multifeed, transport stopped, batch paused” . . . . . . . . . . . . . . . . . . . . . . . . 22
60 “Ultrasonics calibration succeeded”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
61 “Ultrasonics calibration failed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Error Codes 100 - 199 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
107 “Image calibration succeeded” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
108 “Calibration failed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
110 “White patch was not found” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
117 “UDDS subsystem error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
118 “OCP subsystem error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
119 “Elevator subsystem error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
120 “Camera Error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
126 “Tray overstuff error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
130 “UDDS Communications Error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
134 “Camera Communications Error”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
135 “Printer Communications Error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
136 “I2C Bus Error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
140 “Mechanical calibration succeeded” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
141 “Mechanical calibration failed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
142 “Mag Calibration Succeeded” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
143 “Mag Calibration Failed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
144 “Camera Programming Error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
145 “Magnification test failed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
146 “Magnification test succeeded” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
150 “Printer count exceeded maximum set value” . . . . . . . . . . . . . . . . . . . . . . . 26
151 “Illegal Toggle Patch”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
160 “LCD Contrast Calibration Done” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
161 “LCD Contrast Calibration was Canceled” . . . . . . . . . . . . . . . . . . . . . . . . . 26
Error Codes 200 - 204 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
200 “Print head not installed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
201 “Unsupported USB Speed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
202 “Host Event Queue Overflow” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
203 “Host Event Queue over Threshold” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
204 “USB Disconnected while scanning” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
205 “Capture Error”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
DG8679-1 – 11JUL16 3
DIAGNOSTICS
Section 1: Using the Diagnostics
Starting the SCANNER VALIDATION TOOL (SVT)

[1] On the LAPTOP COMPUTER, select Start>Programs>KODAK>Document Imaging>Scanner Validation
Tool.
[2] Select:
Parameter Value
“Driver Types” “TWAIN” or “ISIS”
“Drivers” “Kodak Scanner: i2900 / i3000 SERIES SCANNERS”
[3] Click [OK].
[4] Click the “Setup” icon.
[5] Click [Settings].
4 11JUL16 – DG8679-1
Using the Diagnostics
[6] Click [Device].
DG8679-1 – 11JUL16 5
DIAGNOSTICS
[7] Click [Diagnostics].
6 11JUL16 – DG8679-1
Diagnostic Tests
“General” Tab
Doing the Equipment Calibration

This is a test for checking the operation of the CAMERA.
[1] Open the SVT.
[2] Select:
• “Setup” icon
• [Settings]
• [Device]
• [Diagnostics]
• [Calibrate]
[3] From the drop-down list, select:
• “Image”
– i2900 SCANNER - use the CALIBRATION TARGET 9E9640 in the portrait orientation
– i3000 SERIES SCANNER - use a 12 x 12 in. TARGET
• “Mechanical” - use the CALIBRATION TARGET 9E9640 in the portrait orientation
• “UDDS” - use a sheet of 8.5 x 11 in. 20-lb paper
DG8679-1 – 11JUL16 7
DIAGNOSTICS
“Component” Tab
[1] In the SVT, select the “Component” tab.

[2] Select the necessary diagnostic test.
8 11JUL16 – DG8679-1
“Debug” Tab
[1] In the SVT, select the “Debug” tab.

[2] Select the diagnostic test.
DG8679-1 – 11JUL16 9
DIAGNOSTICS
“Logs” Tab
[1] In the SVT, select the “Logs” tab.

[2] Select the necessary log file.
10 11JUL16 – DG8679-1
Error Codes
Section 2: Error Codes
Using the Error Codes
Important
All messages appear in the Activity Log. Only CRITICAL messages appear in the Service Log. Both logs are available
on the “Logs” tab in the SVT.
INDICATOR LIGHT Description

Green Steady The SCANNER is ready or busy.
Green Flashing The SCANNER is initializing or paused.
Green Blinking The SCANNER is in the power saver mode.
Red Steady Either:
• The SCANNER is not ready and is waiting for a user action.
• De-energizing is necessary. Call Service.
Note
Flashing is equal times ON and OFF.
Blinking is a short time ON followed by a longer time OFF.
DG8679-1 – 11JUL16 11
DIAGNOSTICS
OCP BUTTONS
• The INCREMENT/DECREMENT BUTTONS have partial function.
• No BUTTON can clear a CRITICAL “E” code error.
• Any BUTTON can clear a CORRECTABLE “U” code user error.
• An INCREMENT BUTTON can operate only when the SCANNER is idle, POD is closed, and no error is
displayed.
• A DECREMENT BUTTON can operate only when the SCANNER is idle, POD is closed, and no error is
displayed.
• The START BUTTON can start a batch only when the SCANNER is idle and no error is displayed (host-computer
dependent).
• Any OCP BUTTON can change the status of the SCANNER from the power saver mode to the active mode (host-
computer dependent).
• POWER BUTTON energizes the SCANNER.
PROGRESS BAR - Status

0 1 2 3 4 5 6
a b a b a b a b a b a b a b
Block Description Notes

0a Boot code is running.
0b Application is starting.
1a Application is running.
1b Host-computer command was received.
2a FPGA setup has started.
2b FPGA setup is completed.
3a Normal power has started.
3b Normal power is completed.
4a CAMERA setup has started. i3000 SERIES SCANNER only
4b CAMERA setup is completed. i3000 SERIES SCANNER only
5a Subsystem setup has started.
5b Subsystem setup is completed.
6a POST/BIST has started.
6b POST/BIST is completed.
12 11JUL16 – DG8679-1
Error Codes
Seven-Segment Display Codes

INDICATOR
Display LIGHT Description Notes
U1 Red Check the IMAGE GUIDES. Host-computer dependent
U2 Red The PRINT HEAD is not installed.
U3 Red A buffer overflow error occurred.
U6 Red The POD is open.
U7 Red The ELEVATOR TRAY is jammed and
too full.
U8 Green flashing A multifeed “pause” occurred. Waiting for the user input
U8 Red A multifeed stop occurred.
U9 Red A jam occurred or the paper path is
blocked.
U40 Red A CORRECTABLE error occurred. Host-computer dependent.
Check the log data.
U41 Red A UDDS calibration failure occurred. Clear the page to TRAY.
U42 Red A UDDS calibration failure occurred. Stop scanning.
U51 Red The USB CABLE was disconnected
when being used.
U52 Red A multifeed “pause” occurred. An operation timeout occurred.
U53 Red A multifeed stop occurred. The USB speed is not allowed.
U54 Red An FPGA internal error occurred. Removed in firmware 1.4.0
U55 Red A jam occurred or the paper path is USB data exceeded the
blocked. threshold.
U56 Red Image capture already started.
U57 Red The image “footer” is missing.
E11 Red An FPGA setup/health error occurred. Scanning is not possible.
E12 Red A CAMERA setup error occurred. Scanning is not possible.
E13 Red A CAMERA BIST/POST failure
occurred.
E14 Red An ELEVATOR SENSOR error HOME or STACK-UP SENSOR
occurred.
E15 Red A PRINTER setup error occurred. Version must be upgraded.
E16 Red A PRINTER error occurred. PRINTER operation is not
possible (hardware or
communication).
E17 Red Intelligent Document Protection is not CORRECTABLE
detected or installed.
E18 Red A PRINTER setup error occurred. PRINTER operation is not
possible.
E21 Red An I2C communication error occurred. EEPROM
E22 Red An I2C communication error occurred. Intelligent Document Protection
E31 Red An image buffer problem occurred (not Occurs at the end or beginning of
cleared). a batch; CORRECTABLE
E32 Red A USB buffer problem occurred. Occurs at the end or beginning of
a batch; CORRECTABLE
E41 Red A CRITICAL “dialog” timeout error
occurred.
DG8679-1 – 11JUL16 13
DIAGNOSTICS
INDICATOR
Display LIGHT Description Notes
E42 Red A CRITICAL resource error occurred. Check log data.
E43 Red A CRITICAL “coding” error occurred. Check log data.
E44 Red A CRITICAL initializing error occurred. Host-computer dependent
E45 Red The serial numbers do not match. Host-computer dependent
E50 Red A CRITICAL error occurred. Host-computer dependent.
Check the log data.
E71 Red An overflow of the Host Event Queue Host-computer dependent
occurred.
E72 Red An overflow of the Event Log occurred.
E73 Red A USB command failure occurred Host-computer dependent
(“validation” or “usage”).
E74 Red A USB command failure occurred
(internal USB).
Progress bar Green flashing See the above details.
Blank Green flashing The SCANNER is initializing after the
firmware was loaded.
Blank Green blinking The SCANNER is in power saver mode.
Blank Green The batch is active.
1 to 9 Green The batch is idle. Scan the selection
number or mode.
0 Red The SCANNER has no USB Application firmware
connection.
Blank Red The SCANNER has no USB Boot firmware
connection.
Paused Green flashing The SCANNER is waiting for a user The TRANSPORT cannot be
action. restarted automatically.
Note
Press any BUTTON to clear the “U” codes.
14 11JUL16 – DG8679-1
Error Codes
Error Code Data Information

Most error codes in the logs have the format “0xe0iissdd” where “ii” is the internal error, “ss” is the subcode, and “dd”
is a data byte.
To make a conversion from this type of error code to the ID used in the tables below, use the first two digits and the
subcode.
For example, error code “0xe01ca100” has an ID of “0xa1”.
Paper Jam Errors
Important
Use the information with Error Codes.
Jam ID Description
0x001 The POD was opened during scanning.
0x002 The POD was opened when starting scanning.
0x003 The POD was opened when stopping scanning.
0x100 The UDDS was blocked, and the blocked condition was not expected.
0x101 The blocked condition was not stable, and it changed to a “blocked” or “unknown” status.
0x102 The UDDS was not initialized.
0x200 The document is too large.
0x201 The document is too small.
0x202 Two consecutive leading edges were detected at the FRONT CAMERA.
0x203 Two consecutive leading edges were detected at the BACK CAMERA.
0x204 Two consecutive trailing edges were detected at the FRONT CAMERA.
0x205 Two consecutive trailing edges were detected at the BACK CAMERA.
0x206 Paper might be blocking the CAMERA SENSOR.
0x208 The UDDS leading edge was not expected.
0x209 The leading edge was not expected when in the gap. The FEEDER CLUTCH was off.
0x210 The measurement for the minimum gap is too small.
0x211 The path was blocked before the UDDS calibration.
0x212 The path was blocked when energizing or starting normal power.
0x400 The maximum documents were exceeded for the DISTANCER IRQ.
0x401 The maximum documents were exceeded for the DISTANCER FRONT CAMERA SENSOR.
0x402 The maximum documents were exceeded for the DISTANCER BACK CAMERA SENSOR.
0x404 Intelligent Document Protection detected a jam.
0x600 The ELEVATOR is too full - normal.
0x601 The ELEVATOR is too full - not normal.
0x602 The ELEVATOR is too full in the “paused” status.
0x603 The ELEVATOR is too full after an attempt to clear.
0x604 The ELEVATOR is too full during a request for active mode.
0x605 The ELEVATOR is too full during a request for power saver mode in the “overloaded” status.
0x606 The ELEVATOR is too full during a request for power saver mode in the “idle” status.
DG8679-1 – 11JUL16 15
DIAGNOSTICS
SENSOR Errors (Error 12)
ID Description
0x80 The ELEVATOR HOME SENSOR is in the “home” status when stopped.
0x81 The ELEVATOR HOME SENSOR is in the “stacking” status.
0x82 The ELEVATOR HOME SENSOR is in the “paused” status.
0x83 The ELEVATOR HOME SENSOR is in the “waiting for stackup” status and going in the wrong
direction.
IDP Error (Error 13)
ID Description
0x70 IDP POST - Intelligent Document Protection was not detected when energizing, or no
communication occurred.
PRINTER Errors (Errors 15, 135, and 200)
ID Description
0x50 The PRINT HEAD is missing.
0x60 The PRINTER boot firmware is missing, has damage, or did not send communication during
setup.
0x61 The PRINTER application is missing, has damage, or did not send communication.
0x62 The PRINTER boot firmware is missing, has damage, or did not send communication.
0x63 The PRINTER CARRIAGE is disconnected or broken.
Buffer Errors (Error 33)
ID Description
0x01 The USB FIFO is not empty.
0x02 The USB FIFO is not empty.
0x11 The image buffer is not empty.
0x12 The image buffer is not empty.
0x64 The image buffer is 100% full.
Multifeed Errors (Errors 50, 51, 52, 53, and 54)
ID Description
0x00 The UDDS detected a multifeed.
0x01 The document length detected by the UDDS exceeded the maximum.
0x02 The document length detected by the FRONT CAMERA (special document mode) exceeded the
maximum.
0x03 The document length detected by the BACK CAMERA (special document mode) exceeded the
maximum.
16 11JUL16 – DG8679-1
Error Codes
UDDS Errors (Error 61)
ID Description
0x91 UDDS Calibration did not start the full calibration.
0x92 UDDS Calibration did not complete the full calibration.
0x93 UDDS Calibration did not feed the document.
USB Errors (Errors 201, 203, and 204)
ID Description
0xa0 The USB speed is not correct.
0xa1 The USB Event Endpoint Queue exceeds the threshold (“paused” when entering idle). The host
computer may not be receiving data.
0xa2 The USB Event Endpoint Queue exceeds the threshold (“paused” when in idle). The host
computer may not be receiving data.
0xa3 The USB CABLE was disconnected when preparing to scan.
0xa4 The USB CABLE was disconnected when scanning (processing).
Capture Errors (Error 205)
ID Description
0xf1 The front capture already started.
0xf2 The front capture “footer” is missing.
0xb1 The back capture already started.
0xb2 The back capture “footer” is missing.
DG8679-1 – 11JUL16 17
DIAGNOSTICS
Error Codes 1 - 99
2 “Current date and time”
INDICATOR LIGHT: ---
Type of Error: INFORMATIONAL
Operator Log Message: “Date and time”
Description: The host computer is recording the existing date and time.
Action: ---
4 “Problem with hardware FIFOs”

INDICATOR LIGHT: Red blinking
Type of Error: CRITICAL
Operator Log Message: “Reset scanner (fifos)”
Description: A problem with the FIFO buffers occurred.
Action: Boot the SCANNER
5 “Jam in transport”
INDICATOR LIGHT: Red
Type of Error: CORRECTABLE HALT
Operator Log Message: “Jam in transport”
Description: A paper jam occurred in the TRANSPORT.
Action: 1. Check the TRANSPORT for paper jams.
2. Clear any jams.
3. Boot the SCANNER.
6 “Internal firmware error”

Operator Log Message: “Reset scanner (firmware)”
Description: An internal error in the firmware occurred.
Action: Boot the SCANNER.
7 “Firmware task has timed-out”

Operator Log Message: “Reset scanner (firmware)”
9 “Scanner failed initialization”

Operator Log Message: “Scanner failed initialization”
Description: One or more firmware tasks did not initialize.
18 11JUL16 – DG8679-1
Error Codes
10 “FPGA Error”
Operator Log Message: “Call service”
Description: An FPGA error occurred.
Action: 1. Boot the SCANNER.
2. If the problem continues, replace the MAIN CONTROL BOARD.
11 “Error with SPI Communications”

Description: A miscellaneous communication error occurred with the SPI.
12 “Error in sensor reporting to firmware”

Description: The FX3 received information about an error with the ELEVATOR HOME
SENSOR.
13 “Generic UCDS Error”

Description: A generic error with Intelligent Document Protection occurred.
14 “UCDS Communication Error”

Description: A communication error with Intelligent Document Protection occurred.
15 “Generic Printer Error”

Description: A generic error with the PRINTER occurred.
DG8679-1 – 11JUL16 19
DIAGNOSTICS
16 “Flatbed could not find home sensor”

Operator Log Message: ---
Description: The FLATBED CARRIAGE could not locate the HOME SENSOR.
18 “Device Manager DLL rcvd a bad status from firmware”

Operator Log Message: “Bad status returned from firmware”
30 “Scanner Test Succeeded”

INDICATOR LIGHT: Green
Operator Log Message: “Scanner test succeeded”
Description: The image path test was successful.
Action: None
31 “Scanner Test Failed”

Operator Log Message: “Scanner test failed”
Description: The SCANNER test did not complete successfully.
Action: ---
33 “Image buffer problem”

Type of Error: CORRECTABLE CLEAR
Operator Log Message: “Refeed document set (buffer). Try lower resolution”
Description: An overflow occurred in the image buffer and image data was erased.
Action: 1. Boot the SCANNER.
2. Scan the document set again.
40 “Crop region totally off page”

Operator Log Message: “Image outside document area”
Description: The user has selected a “crop” region that is completely off the page.
Action: ---
20 11JUL16 – DG8679-1
Error Codes
50 “Multi feed was detected and transport stopped.”

Operator Log Message: “Multi-feed detected, transport stopped”
Description: The UDDS detected a multifeed.
Action: 1. Check:
• a small sheet of paper
• debris on the UDDS SENSORS
51 “Multi feed clear”

Operator Log Message: “Multi-feed detected, transport stopped”
Action: 1. Check:
52 “Multi Feed detected”

Operator Log Message: “Multi-feed detected”
Action: 1. Check:
53 “Multi Feed Clear Pause”

Type of Error: CORRECTABLE CLEAR PAUSE
Operator Log Message: “Multi-feed Length Detected, transport stopped”
Action: 1. Place the documents into the INPUT TRAY.
2. Scan the documents.
DG8679-1 – 11JUL16 21
DIAGNOSTICS
54 “Multifeed, transport stopped, batch paused”

Type of Error: CORRECTABLE CLEAR PAUSE
Operator Log Message: “Multi-feed detected, doc cleared, batch paused”
Description: Multifeed condition was detected and scanning stopped.
Action: 1. Put the documents in the correct order.
2. Place the documents into the INPUT TRAY.
3. Scan the documents.
60 “Ultrasonics calibration succeeded”

Operator Log Message: “Ultrasonics calibration succeeded”
Description: The UDDS calibration was successful.
Action: ---
61 “Ultrasonics calibration failed”

Operator Log Message: “Ultrasonics calibration failed”
Description: The UDDS calibration was not successful.
Action: ---
22 11JUL16 – DG8679-1
Error Codes
Error Codes 100 - 199

107 “Image calibration succeeded”
Operator Log Message: “Calibration succeeded (info)”
Description: The calibration was successful.
Action: None
108 “Calibration failed”

Operator Log Message: “Calibration failed”
Description: The calibration was not successful.
Action: 1. Clean:
• SCAN MODULES
• IMAGING GUIDES
2. Check the CALIBRATION TARGET.
3. Do the calibration procedure again.
110 “White patch was not found”

Type of Error: LOG ONLY
Operator Log Message: “White Patch not found”
Description: The WHITE PATCH is not in the image.
Action: 1. Check the IMAGING GUIDES.
2. Wait 3 minutes.
3. Do the calibration again.
117 “UDDS subsystem error”

Description: An UDDS subsystem failure occurred.
Action: ---
118 “OCP subsystem error”

Description: An OCP subsystem error occurred.
Action: ---
DG8679-1 – 11JUL16 23
DIAGNOSTICS
119 “Elevator subsystem error”

Description: An ELEVATOR subsystem error occurred.
Action: ---
120 “Camera Error”

Description: A CAMERA subsystem error occurred.
Action: ---
126 “Tray overstuff error”

Operator Log Message: “Elevator too full, feed module missing or broken”
Description: The documents in the INPUT TRAY exceed the maximum.
Action: 1. Remove some of the documents from the INPUT TRAY.
2. Check the FEED MODULE.
130 “UDDS Communications Error”

Description: Communication with the UDDS subsytem was not successful.
Action: ---
134 “Camera Communications Error”

Description: Communication with the CAMERA subsystem was not successful.
Action: ---
135 “Printer Communications Error”

Description: Communication with the PRINTER subsystem was not successful.
Action: ---
24 11JUL16 – DG8679-1
Error Codes
136 “I2C Bus Error”

Description: An I2C Bus error occurred.
Action: ---
140 “Mechanical calibration succeeded”

Action: ---
141 “Mechanical calibration failed”

Description: A calibration failure occurred.
Action: ---
142 “Mag Calibration Succeeded”

Action: ---
143 “Mag Calibration Failed”

Description: A calibration failure occurred.
Action: Do the calibration again.
144 “Camera Programming Error”

Description: A failure of the firmware occurred.
Action: ---
DG8679-1 – 11JUL16 25
DIAGNOSTICS
145 “Magnification test failed”

Description: A failure of the magnification test occurred.
Action: ---
146 “Magnification test succeeded”

Description: The magnification test was successful.
Action: ---
150 “Printer count exceeded maximum set value”

Operator Log Message: “Printer count exceeded maximum set value”
Description: The printer document count exceeded the maximum value.
Action: ---
151 “Illegal Toggle Patch”

Operator Log Message: “Batch aborted”
Description: A TOGGLE PATCH was detected that cannot be processed.
Action: ---
160 “LCD Contrast Calibration Done”

Operator Log Message: “LCD Calibration is done”
Description: The calibration of the contrast on the LCD screen was completed.
Action: ---
161 “LCD Contrast Calibration was Canceled”

Operator Log Message: “LCD Calibration was canceled”
Description: The calibration of the contrast on the LCD screen was canceled.
Action: ---
26 11JUL16 – DG8679-1
Error Codes
Error Codes 200 - 204

200 “Print head not installed”
INDICATOR LIGHT: Yellow
Operator Log Message: “Print head not installed”
Description: The PRINT CARTRIDGE is not installed.
Action: 1. Check that the INK CARTRIDGE is installed.
2. Check that the CABLES are connected.
201 “Unsupported USB Speed”

Type of Error: CORRECTABLE HALT PAUSE
Operator Log Message: “USB Speed Not Supported”
Description: The USB speed is not allowed by the SCANNER.
Action: Connect a USB 2.0 or 3.0 cable to the SCANNER.
202 “Host Event Queue Overflow”

Description: The host computer stopped receiving data from the SCANNER.
Action: Restart the SCANNER and the scanning application on the host computer.
203 “Host Event Queue over Threshold”

Operator Log Message: “Host Performance Problem”
Description: Host Event Queue exceeds the threshold.
Action: Restart the SCANNER and the scanning application on the host computer.
204 “USB Disconnected while scanning”

Type of Error: CORRECTABLE HALT PAUSE
Operator Log Message: “USB Disconnected while scanning”
Description: The USB cable was disconnected when scanning.
Action: Connect the USB cable.
DG8679-1 – 11JUL16 27
Error Codes
205 “Capture Error”

Description: The image “footer” is missing.
Action: 1. Remove any staples from the documents.
2. Check for a malfunctioning SENSOR.
TM/MC/MR Licensed from Eastman Kodak Company: Kodak

Kodak Alaris Inc.
2400 Mount Read Blvd., Rochester, N.Y. 14615
© 2016 Kodak Alaris Inc.
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{Diagnostics}{Production}{KodakServiceSupport}{Internal}

Publication No. DG8679-1

Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Section 1: Using the Diagnostics

Starting the SCANNER VALIDATION TOOL (SVT)

[3] Click [OK].

[4] Click the “Setup” icon.

[5] Click [Settings].

[6] Click [Device].

[7] Click [Diagnostics].

Doing the Equipment Calibration

[1] In the SVT, select the “Component” tab.

[1] In the SVT, select the “Debug” tab.

[1] In the SVT, select the “Logs” tab.

Section 2: Error Codes

Using the Error Codes

INDICATOR LIGHT Description

PROGRESS BAR - Status

Block Description Notes

Seven-Segment Display Codes

Error Code Data Information

Paper Jam Errors

SENSOR Errors (Error 12)

IDP Error (Error 13)

PRINTER Errors (Errors 15, 135, and 200)

Buffer Errors (Error 33)

Multifeed Errors (Errors 50, 51, 52, 53, and 54)

UDDS Errors (Error 61)

USB Errors (Errors 201, 203, and 204)

Capture Errors (Error 205)

4 “Problem with hardware FIFOs”

6 “Internal firmware error”

7 “Firmware task has timed-out”

9 “Scanner failed initialization”

11 “Error with SPI Communications”

12 “Error in sensor reporting to firmware”

13 “Generic UCDS Error”

14 “UCDS Communication Error”

15 “Generic Printer Error”

16 “Flatbed could not find home sensor”

18 “Device Manager DLL rcvd a bad status from firmware”

30 “Scanner Test Succeeded”

31 “Scanner Test Failed”

33 “Image buffer problem”

40 “Crop region totally off page”

50 “Multi feed was detected and transport stopped.”

51 “Multi feed clear”

52 “Multi Feed detected”

53 “Multi Feed Clear Pause”

54 “Multifeed, transport stopped, batch paused”

60 “Ultrasonics calibration succeeded”

61 “Ultrasonics calibration failed”

Error Codes 100 - 199

108 “Calibration failed”

110 “White patch was not found”

117 “UDDS subsystem error”

118 “OCP subsystem error”

119 “Elevator subsystem error”

120 “Camera Error”

126 “Tray overstuff error”

130 “UDDS Communications Error”

134 “Camera Communications Error”

135 “Printer Communications Error”